Istana Permata Ngagel

Some guests have mentioned concerns about cleanliness, such as dirty walls and a lack of toilet paper in the bathrooms. However, the housekeepers have been described as friendly.

The hotel staff has been praised for being friendly and available 24/7 at the reception.

The rooms offer amenities such as a flat-screen TV, a desk, and a wardrobe or closet for guests' convenience.

The hotel provides free parking for guests, which can be a convenient feature for those traveling by car.

Nearby attractions include Mpu Tantular Museum, Galaxy Mall, Surabaya Zoo, and Monumen Kapal Selam, all within a few miles of the hotel.

Some guests reported that the hotel's condition did not match the photos, with issues such as dirty walls and malfunctioning amenities. It may be helpful to request a room inspection upon check-in to ensure that the room meets your expectations.

Several guests mentioned that the bathrooms did not have toilet paper. It's advisable to bring your own essential toiletries to ensure a comfortable stay.

Before finalizing your booking, it's recommended to confirm the availability and condition of room amenities such as the water heater and air conditioning, as some guests reported issues with these facilities.

If you prioritize modern facilities and a well-maintained environment, it might be worth considering alternative accommodation options, especially if the hotel's condition does not align with your expectations.

The hotel is conveniently located near several attractions, including Mpu Tantular Museum, Galaxy Mall, and Surabaya Zoo. Take advantage of the hotel's proximity to these attractions for a well-rounded experience.

Despite some challenges, guests consistently praised the friendliness of the hotel staff. Engaging with the reception and housekeeping teams can enhance your overall experience and potentially address any concerns during your stay.

Some guests mentioned issues with the air conditioning, including insufficient cooling and a lack of temperature control. It's advisable to verify the functionality of the air conditioning unit in your room upon arrival.

The hotel offers free parking and private parking, making it convenient for guests with their own vehicles. If you plan to explore nearby attractions, consider arranging transportation in advance for added convenience.

With a 24-hour front desk, guests have the flexibility to check in at any time after 2:00 PM. This feature provides convenience for late arrivals or unexpected travel delays.

Given the hotel's central location, consider seeking recommendations from the hotel staff for nearby dining options and attractions. Their local insights can enhance your overall experience in Surabaya.