Good to know
Value for money
Distance to city center
|Sydney Kingsford Smith|
Distance to airport
|"Friendly staff, clean and comfortable."||(in 297 reviews)|
|"Fantastic location with great transport nearby."||(in 193 reviews)|
|"Excellent service and fantastic views."||(in 323 reviews)|
|"Not service befitting this hotel."||(in 65 reviews)|
|"Breakfast very poor, lifts very slow."||(in 12 reviews)|
|"breakfast did not meet expectations."||(in 51 reviews)|
Time of year
Show reviews that mention
|room and view||in 901 reviews|
|room was great||in 654 reviews|
|staff were very friendly||in 629 reviews|
|great location||in 412 reviews|
|comfortable bed||in 306 reviews|
|service was good||in 282 reviews|
|breakfast buffet||in 266 reviews|
|great hotel||in 261 reviews|
|circular quay||in 124 reviews|
|harbour bridge||in 108 reviews|
|horizon club||in 108 reviews|
|waiting time||in 87 reviews|
|slow lifts||in 50 reviews|
|wedding anniversary||in 18 reviews|
|shangri la||in 17 reviews|
|best hotel||in 8 reviews|
Excellent staff with one exception in lounge/bar on 36th floor. Waiter addressed me as "Boss", failed to give menu, did not mention kitchen was closed until I ordered and did not get drinks in timely manor. His poor performance stands in stark contrast to the rest of the staff. Good breakfast buffet and health club.
Better lounge experience
Best hotel ever
with good price this hotel was far the best hotel I've ever stayed. Staffs were super nice. I told at the front that it is the first day of my honeymoon, they gave me a room with better view (maybe?) I mean, superb view with both harbour bridge and Sydney opera house. They even sent us complementary champagne and a box of chocolate. Loved it so much! thank you Shangri-la staffs!
Nothing I didn't like
• Exquisite Views/High Floor • My Package included Breakfast, Tea Time & Drinks/Snacks • Friendly Service • Great Accommodations • Close to the Ferries • Luxury Feel
• Exterior is dated
Concierge floor problem
They food and service were good on the Horizon floor.
We were traveling with our 12 year old,who is very well behaved. We were told by our waiter that the 7:00 hour was drawing near and my son would have to leave the lounge. Which we obeyed every night and made our son leave the lounge. But on our third night, for some arbitrary reason,the horizon lounge manager let other children stay in the lounge passed the curfew hours, after he had requestied our son to leave. We questioned him and he flipped flopped with his story and then announced that all children were allowed to stay in the lounge for the rest of the week due to the Easter holiday. We just didn’t like when some people aren’t made to obey the rules and the manager fails to enforce them.
Overall experience of staying
The Customer Service provided.
Located on Sydney Harbor with panoramic views of the Opera House and Harbor Bridge, the Shangri-La Hotel in Sydney, Australia is a luxury destination in the middle of the bustling city.
Shangri-La features 565 spacious guest rooms and suites boast the largest windows of any harbor-facing hotel in the area so that guests can enjoy the sweeping views. The rooms are elegantly appointed in a contemporary design with deluxe amenities, including complimentary WiFi access, flatscreen televisions, plush towels and bathrobes, full-size writing desks, a mini bar, and coffee/tea makers. Guests can choose their view, or opt for the larger, more luxurious Presidential or Governor Suites for special occasions.
Shangri-La features three restaurants and one bar on-site. The Altitude Restaurant features contemporary Australian cuisine in an intimate, 18-person dining room, while Café Mix offers all-day dining with a full buffet of fresh ingredients and diverse selections.
For guests wanting to relax, CHI, The Spa at Shangri-La prioritizes personal peace, enchantment, and well-being and deliver traditional massages and treatments based on a blend of Asian-inspired wellness practices and Australian healing techniques and botanical ingredients. Additionally, the hotel’s expansive Health Club provides guests access to the fully-equipped fitness center, large indoor swimming pool, Jacuzzi, and sun deck.
Shangri-La also offers upscale business and event space if guests are looking to host an event. A dedicated events team helps to plan and execute the event.
The Shangri-La hotel is a beautiful hotel centrally located in Sydney that offers well-appointed accommodations, timeless style, and luxurious amenities.
based on 5,980 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at Shangri-La Hotel Sydney
Where is Shangri-La Hotel Sydney located?
When is check-in time and check-out time at Shangri-La Hotel Sydney?
Does Shangri-La Hotel Sydney offer free Wi-Fi?
Does Shangri-La Hotel Sydney offer free parking?
Does Shangri-La Hotel Sydney offer free airport shuttle service?
How far is Shangri-La Hotel Sydney from the airport?
Can you bring pets to Shangri-La Hotel Sydney?
Does Shangri-La Hotel Sydney have a pool?
Reviews about Shangri-La Hotel Sydney
Most Popular Landmarks
- Museum of Contemporary Art 301 yd
- Circular Quay 0.3 mi
- The Rocks Markets 0.3 mi
- Sydney Opera House 0.6 mi
- Royal Botanic Gardens 0.6 mi
- Pitt Street Mall 0.6 mi