Would you like to save as your currency permanently or for this visit only?
room pool fire pit bar black out shades are great everything hot water for shower was not hot enough for my liking light on the thermostat was bright (blue light for cooling)
Everything was great! Room was perfect and cozy!
I enjoyed the city view and the very comfortable beds. The bar was also a nice touch. The room was very humid. The sink drain plug was stuck so we had to use a knife to open it.
The willingness of the front desk staff to provide me with hassle free services to celebrate my 5 year anniversary with no problems. The beds are not that comfortable in comparison to most hotels I've stayed in.
Clean, nice design. Room was very tiny, compared to a standard room and especially compared to the Aloft in Orlando. This room didn't include couches, a table to sit at, or a separate area to lounge at. Just a room with a bed.
The location of the property was great. It had to have been the worst stay I ever had at a property. We made a reservation weeks prior to our stay, when we checked in we were told that ther would be no food options because they were throwing a party. This should have been communicated to us on time of reservation. Plus the party could be heard rumbling throughout the property. Great. Sounded like it was next door. We asked for dog beds when we made our reservation and when we checked in No bed What a surprise. We called the front desk 3 time to make this happen. Would never book again.
Room was great, staff was very friendly! I was there for three nights and I put the door tag out the first night (indicating I did not want it cleaned) but then I guess it was assumed I wanted the room not cleaned the whole time? I was hoping they would come and clean the room the following day but they did not. It was fine but that system is confusing if you are staying more than one night.
The rooms have a nice lay out. The trash receptacles were not empty.
When I got my car back (Cadillac CTS/performance) the stuff in the trunk was all moved around and knocked over. This tells me that they drive my car like they stole it. Not appreciated. See above
Checking in was excellent. Jairo - at the front desk - did a superb job. Day manager on duty once really solved my problem in regards to charging my GPS - excellent customer service. Valet Parking people were superb in providing customer service - they really like what they are doing - no matter the time of the day. Cleaning people forgot to refill restroom with toilet paper. One day beds were not made up, and forgot to refill in-room coffee maker with bags of coffee for next day.
Location to the river walk, and service of staff Nothing
The room was shabby and the shower didn't work right. The bed was saggy. The public restroom closest to my meetings had only one functional sink and one functional soap dispenser the entire 3 days I was there. The cleaning lady that serviced that restroom put the toilet bowl brush on the sink! Even with the deal I got through booking.com, the $ they ask for that place is outrageous. The restaurant was mediocre. Nice location. The free wifi was nice, but expensive to pay $18/day on top of the expensive room rate.
I only stayed one night so I cant comment on all the facilities beds were comfortable Valet only parking. Expensive
Bathroom ceiling in bad shape
Easy Check in Wouldn't give me the points as booked through kayak :( There night time Bell Staff was just loitering using the facebook on the computers in the Lobby. Not a very good look for the company. He seemed to not care about his job at all.
View Bathroom seemed dirty with mildew
Great hotel staff, the rooms were comfortable and great location to downtown Tampa, airport and port.
The club level rooms with river view are gorgeous! Located in between two bridges that light up and right in the middle of River Walk, it is a great stay. The club lounge has breakfast in the morning (eggs, grits, bacon, sausage) and snacks throughout the day. Bottles of water and soda cans available too.
Mold was actually dripping from bathroom ceiling. Phones did not work. Vending machine on floor did not work. Was charged for valet twice. Great other than that...
The hotel keept us in good shape, as we had to climbe the stairs up to 6 floor ( the elevators were not running... ) And if you try to get some sleep, try a diffrent hotel, cause young guest of this hotel know how to party ..
The staff was always very friendly, no matter who you dealt with. The hotel was clean, well staffed, efficient and quiet.
Parking is an issue at this location. Nearest lot is across the street, but the only offer pay-and-display that is good through midnight. No way to pay for parking overnight, so there is a worry that your car will be towed before you arise or leave in the morning. The hotel should make some arrangements with a local lot to provide secure guest parking.
Location was wonderful. Lots of things to walk to. Lots of construction and closed streets around it and very difficult to drive to because of it.
Bed and pillows great Old noisy moldy
We had to switch hotel rooms twice. The first room we got was a smoking room. The second room we went to, there was no hot water, the tub didn't drain and the toilet didn't flush well. We moved to another room and to get hot water we had to run the water for at least 5 minutes. The staff were very friendly and accomodated our requests but we didn't enjoy our stay there and wouldn't go back again.
Clean all around for the most part. The shuttle driver asked for tip even when the service was complimentary by the hotel ,the front desk woman connie was rude in person and over the phone. The bathroom was rundown in the hotel room. The tv quality was horrible and made loud whistle noise.
Great location for Riverwalk and downtown. Staff very friendly and helpful. Food in restaurant was delicious with lots of local beers on tap. Needs updating, water in shower smelled 'musty', thinner walls so hope you don't get loud neighbors
Very Helpful front desk attendants. Would stay again and very close to the Hockey Arena! Can't wait to visit Tampa again. Nothing!
The location of the hotel is right on the riverwalk allowing for easy access to the convention center and straz performing arts center. Lobby was clean with fresh flavored ice water available. Check in was quick and easy. Rooms are old and small, but clean. We asked for a late checkout and were provided with one extra hour. When we were taking our luggage to the car, our room key was turned off even though it was prior to our late checkout time. What a pain to have to go back to the front desk and reactivate the key just to get the remaining luggage!
Location in downtown , access to river walk, friendly staff, restaurant and bar was good. Rooms were clean, flat screen TV, free shuttle to local area. Very old/dated rooms, Very noisy- every noise in the hallway was heard clearly (and loud) in the room. Sound from adjoining rooms was very audible.
No place to put shampoo or soap in shower
Bad TV reception. flat screen with a mono feed. Bathroom was severely outdated. Place needs work
I really enjoyed the bartenders. They were very personable and tried to relate to someone that wasn't from anywhere near the area. The shuttle service was also nice and the driver brought us to where we wanted to go. I didn't like not having a complimentary breakfast. Pool closed really early as well. Took forever to get hot water to my room.
rooms were clean, bedding was clean, beds were comfortable with lots of pillows, nice toiletries no coffee service in the morning unless you went to the on-site restaurant, flimsy guide to area