|"Staff very friendly and accomodating."||(in 51 reviews)|
|"Excellent location for visiting Uptown Charlotte!"||(in 50 reviews)|
|"JP Charlotte had great food too."||(in 11 reviews)|
|"Room service was horrible."||(in 4 reviews)|
|"They charge for self parking"||(in 29 reviews)|
|"No free WiFi"||(in 4 reviews)|
|staff was very friendly||in 112 reviews|
|self parking||in 106 reviews|
|great location||in 101 reviews|
|beautiful hotel||in 86 reviews|
|bed was very comfortable||in 70 reviews|
|beautiful view||in 39 reviews|
|room was clean||in 34 reviews|
|free breakfast||in 33 reviews|
|good food||in 30 reviews|
|uptown charlotte||in 19 reviews|
|good restaurants||in 15 reviews|
|walking distance||in 11 reviews|
|free wifi||in 10 reviews|
|football game||in 9 reviews|
|room service||in 9 reviews|
|bank of america||in 6 reviews|
|dusted in awhile||in 5 reviews|
The room was recently refreshed and the Westin did a great job.
The in-room dining menu is extremely limited
An outstanding property with courteous staff.
The signs for the conference rooms were inadequate. It took me 20 minutes to locate the room I was supposed to go to because it was on the 3rd floor and no where was this displayed - not in the elevators, not in the halls, not in the lobby.
Great location to the venues we attended. Staff was nice and accommodating despite the enormous number of people that stayed at the hotel as a result of an international soccer match.
The fact that they charged my cc with $50 for two nights when we stayed one night only and did not incur any incidentals.
Very clean. Friendly staff. Good food. Nice and comfortable bed!
Well worth it
When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon!
Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
Nice but ran into inconveniences
Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time.
My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.
Valet is super
I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
Since you have to pay $20 for self parking, pay th
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean.
Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
A diamond in the ruff.
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members...
When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
The Westin Charlotte hotel is located in Charlotte, North Carolina. It is a modern oasis in the heart of Charlotte. It close to the best attractions in North Carolina. There’s the Bank of American Stadium, The Spectrum Center, and the Charlotte convention center. This hotel offers easy access to downtown.
The rooms are based on the modern traveler. The guestrooms and suites feature signature essentials such as the Westin Heavenly Bed® and Heavenly Bath®, as well as up-to-date technology. Invite colleagues or friends in the 25 conference and event venues, all kindly restored to encourage efficiency and motivate ingenuity. There is a fitness center, pool, and the hotel is pet-friendly..
The rooms are in a serene retreat featuring stylish rooms, rain shower showers, Tea Heavenly bath amenities, modern technology, high-speed WiFi, and great views. Spacious suites are offered as well. They include air-conditioning, connecting rooms, 2 Double beds, a pillowtop mattress, shower, and tub combo, hairdryer, robe, alarm clock, safe, in room, desk, writing/work chair, electrical outlet at desk, and more.
There is 24-hour room service, bottled water for a fee, coffee/tea maker, instant hot water, iron, ironing board, two phones, voicemail, WiFi for a fee, cable, HBO, movies, and Pay Per View. There is not much that this lovely hotel doesn’t have. There is plenty to do nearby regarding entertainment, dining, shops, parks, and more. The best thing about staying here is that although it's urban, there's a country feel. It's the best of both worlds.
based on 675 reviews
Policies vary by room type and provider.
Guests with existing The Westin Charlotte reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at The Westin Charlotte for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Charlotte is located at 601 South College Street in Second Ward, 0.4 miles from the center of Charlotte. Bechtler Museum of Modern Art is the closest landmark to The Westin Charlotte.
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Westin Charlotte.
No, The Westin Charlotte does not offer free Wi-Fi.
No, The Westin Charlotte does not offer free parking.
No, The Westin Charlotte does not offer free airport shuttle service.
The Westin Charlotte is 5.5 miles from Charlotte Douglas. The Westin Charlotte is 13.6 miles from Concord Regional.
Yes, The Westin Charlotte is a pet-friendly hotel.
Yes, The Westin Charlotte has a pool onsite.
The Westin Charlotte has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.