Cons (-) Service could be a lot better as i called room service to send two loafs of bread and peanut butter (extra) to my room. As our meals were sent to our rooms for COVID reasons. I waited till lunch time for it Never delivered.
4 stars
DoubleTree by Hilton Toronto Airport
Photos of DoubleTree by Hilton Toronto Airport
Overview
The DoubleTree by Hilton Toronto Airport hotel is located just five minutes from Toronto Pearson International Airport and provides 24-hour complimentary shuttle service for hotel guests and a 24-hour front desk. The hotel is also close to popular attractions like Canada’s Wonderland and business destinations like the International Centre and Congress Centre. Downtown Toronto is just a 20-minute train ride away. Guests can also visit Square One Shopping Centre, the Royal Woodbine Golf Club, and CF Toronto Eaton Centre during their stay.
The DoubleTree by Hilton Toronto Airport hotel offers complimentary fresh-baked cookies at check-in, as well as complimentary WiFi and a Starbucks coffee shop. There is an onsite restaurant and bar, and there are several other restaurants within walking distance of the hotel. This airport hotel offers an indoor heated pool and hot tub area as well as a 24-hour fitness center, a car rental kiosk, a business center, and 7,000 feet of meeting and event space.
All of the guest rooms at this hotel feature 50-inch flat-screen TVs with premium channels, an ergonomic workspace, mini-fridge, coffee maker, and comfortable signature Hilton bedding. Many rooms offer premium views of the airport runways and terminals, and there are a select number of suites that include separate living spaces and fully-equipped kitchenettes. There are a total of 292 guest rooms and suites, including a select number of accessible guest rooms. The hotel has a 24-hour convenience store in the lobby area, a lounge, and daily room service for guests.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at DoubleTree by Hilton Toronto Airport
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free airport shuttle
- Shuttle service (free)
- Business center
Services and conveniences
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
- Designated smoking area
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Parking and transportation
- Shuttle service (free)
- EV charging station
- Parking
- Free airport shuttle
- Private parking
Dining
- Restaurant
- Bar/Lounge
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Seating area
- Telephone
- Storage available
Pool and spa
- Hot tub
- Indoor pool
Bathroom
- Hairdryer
- Bathrobe
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Golf
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
Fitness
- Fitness center
Reviews of DoubleTree by Hilton Toronto Airport
8.2
Very good
1991 verified ratings
Wonderful
814
Very good
394
Good
322
Okay
142
Fair
151
Mediocre
73
Poor
95
Summary of reviews
Guests say
Guests appreciated the clean rooms and friendly service, especially praising the staff's helpfulness. However, many expressed dissatisfaction with the small room sizes, additional fees for parking and amenities, and the overall chaotic atmosphere due to ongoing construction. The lack of basic toiletries and breakfast options also contributed to a negative experience for some guests.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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8.2 out of 10
1180 reviews
8.5 out of 10
35 reviews
8.4 out of 10
24 reviews
7.7 out of 10
10 reviews
All reviews
Pros (+) No breakfast other than Starbucks
Pros (+) I had a little issue on the front end with adding one of my Traveler’s to our room so they could check in prior to the person booking the room but front desk person Ali made up for the error and gave the best customer service I have exp. with a hotel
Cons (-) I’m not sure other than human error. We really had a great time overall and the restaurant Turtle’s Neck gave us an awesome breakfast experience. Then we got shuttle to airport for the entire group with lots of luggage in one trip for free was the icing on the cake to make our departure a smooth process.
Pros (+) Clean room, night staff were excellent. Morning woman, not great.
Cons (-) Breakfast not included if booked via Expedia.
Pros (+) The warm cookies YUMMY comfy beds clean rooms
Cons (-) The change room for the pool was a large washroom. People in the gym can watch the kids in the pool
Pros (+) Rooms newly renovated.
Cons (-) Everything other than the room was in a state of complete chaos. The walls were torn off, there was exposed mould, there were exposed wires... crazy. I've never seen anything like it in an open for business.. business. In the room, it looks like they got an awful contractor. Everything was nice, but just slightly off. e.g. the heat would not turn off, the shower door rolled open on its own, etc.
Pros (+) Location, comfort and cleanliness, good sleep were all quite satisfactory.
Cons (-) Prakag at the front desk seemed to be very deceptive and maliciously misleading in his information to my wife and I. We had a confirmed reservation for May 4th. 2016. However he directed us to phone the reservation agent to cancel our reservation for that date, because he was unable to guarantee it. For reasons unknown to us he was apparently deliberately and maliciously attempting to mislead us. ...
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Pros (+) Very affordable and better then most hotels that cost double the price!
Cons (-) Clean, attractive looking hotel with a great price very comfortable stay would recommend. Only stayed for layover stole in Toronto but couldn't ask for any better
Pros (+) Nothing special but a good place to sleep. No complaints.
Cons (-) Nothing special but a good place to sleep.
Pros (+) I have never had to pay an additional fee to park at the location I am already paying to stay at. absolutely ridiculous! and no shampoo or conditioner in the rooms. you will have to pay for every extra little thing you will need if you stay here. and my air conditioner didn't work. they sent someone to fix it who managed to turn on the fan to blow the hot air around. the hall was cooler than my ro...
Cons (-) additional fee to park on site no toiletries broken air conditioner
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers complimentary fresh-baked cookies at check-in, complimentary WiFi, a Starbucks coffee shop, an onsite restaurant and bar, an indoor heated pool and hot tub area, a 24-hour fitness center, a car rental kiosk, and 7,000 feet of meeting and event space.
What can I expect from the hotel's room amenities?
All guest rooms feature 50-inch flat-screen TVs with premium channels, an ergonomic workspace, mini-fridge, coffee maker, and comfortable signature Hilton bedding. Many rooms offer premium views of the airport runways and terminals, and there are suites that include separate living spaces and fully-equipped kitchenettes.
When is the best time to visit the hotel?
The high season is in October, and the low season is in January.
What practical information should I know about parking?
The hotel offers parking, free airport shuttle, and an EV charging station.
How is the hotel's cleanliness and customer service?
Guests have praised the hotel for being clean and tidy, with friendly and helpful staff. However, some guests have mentioned issues with cleanliness and encountered rude staff.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the airport runways and terminals comes highly recommended.
Take Advantage of the Complimentary Shuttle
The hotel offers a 24-hour complimentary shuttle service to and from the airport, making it convenient for guests with early or late flights.
Explore Nearby Dining Options
Guests appreciated the proximity to various restaurants within walking distance of the hotel, providing a range of dining choices.
Consider Room Location
Some guests suggested requesting rooms away from the elevator equipment to minimize any potential noise disturbances.
Enjoy the Warm Cookies
The hotel offers complimentary fresh-baked cookies at check-in, a gesture that many guests found welcoming and enjoyable.
Check for Room Cleanliness
While many guests praised the cleanliness of the hotel, some mentioned specific instances of cleanliness issues, so it's advisable to check the room upon arrival.
Utilize the Onsite Amenities
The hotel features an indoor heated pool, hot tub area, and a 24-hour fitness center, providing opportunities for relaxation and exercise during the stay.
Plan for Parking
Several guests expressed dissatisfaction with the paid parking, so it's important to factor this into the overall budget when planning a stay at the hotel.
Take Note of Airport Proximity
The hotel's close proximity to the airport, just a short 10-minute drive away, was highlighted as incredibly convenient by many guests.
Consider Room Noise
Some guests mentioned that the proximity to the airport did not interfere with sleeping, but there were occasional mentions of noise, so light sleepers may want to take this into account when booking.
Location
925 Dixon Road, Toronto, ON M9W 1J8
What's nearby
- Exhibition Place9.8 mi
- Yonge Street10 mi
- University of Toronto10.2 mi
- Yorkville10.2 mi
- Queen Street West10.6 mi
- Rogers Centre10.8 mi
- Four Seasons Centre10.8 mi
- Toronto City Hall10.8 mi
- CN Tower10.9 mi
- Metro Toronto Convention Centre11 mi
- Toronto Eaton Centre11 mi
- Yonge-Dundas Square11 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Toronto Airport
Low season | December |
|---|---|
High season | February |
Average price (weeknight) | $186 |
Average price (weekend night) | $165 |
When to book a room at DoubleTree by Hilton Toronto Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.8 |
|---|---|
Distance to city center | 10.9 mi |
Nearest Airport | Toronto Pearson Intl |
Distance to airport | 1.1 mi |