Guest reviews
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All Reviews
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Overall Rating
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9.3 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 9.6 "96%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." 9.2 "92%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.0 "Easily accessible by car , said 70%." 10.0 "Business sites within easy reach , said 100%." 10.0 "Good access to the airport , said 100%." -
8.3 "Great service."8.9 "89% found the
staff to be very friendly ." 7.8 "78% thought theservice was very professional ." 10.0 "100% said therecreation staff was great ." 8.0 "Management was excellent , said 80%." -
8.2 "Generally very clean."7.9 "79% said
rooms were clean ." 8.9 "89% thoughtit was clean ." -
7.3 "Tasty food."9.0 "90%
loved the dining experience ." 10.0 "100%enjoyed the snacks that were offered." -
6.0 "Average value."
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5.7 "Breakfast is mediocre."
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4.1 "Rooms are not good."0.7 "93% said
rooms were small ." 3.1 "69%complained about the bathroom ." 2.1 "79% thought they werepoorly maintained ." 1.0 "90%criticized the small bathroom ." 3.8 "62% wereunhappy with the view ." 1.4 "Air conditioning was criticized by 86%." 3.1 "69% thought thetv was sub-standard ." -
4.0 "Internet is poor."4.2 "58% thought it was
overpriced ." 3.9 "61% said thewifi quality was bad ." -
2.7 "Quite uncomfortable."0.7 "93% said
rooms were small ." 2.0 "80% thought it wastoo noisy ." 1.0 "90%criticized the small bathroom ." 1.4 "Air conditioning was criticized by 86%."
Overall Rating
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9.3 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 9.6 "96%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." 9.4 "94%liked the proximity to shopping ." -
8.5 "Generally very clean."8.2 "82% said
rooms were clean ." 9.0 "90% thoughtit was clean ." -
8.2 "Great service."8.9 "89% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 7.8 "78% thought theservice was very professional ." -
5.3 "Breakfast is mediocre."
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5.3 "Average value."
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4.0 "Rooms are not good."0.7 "93% said
rooms were small ." 3.1 "69%complained about the bathroom ." 2.1 "79% thought they werepoorly maintained ." 4.0 "60% wereunhappy with the view ." 0.9 "91%criticized the small bathroom ." 1.5 "Air conditioning was criticized by 85%." -
3.8 "Internet is poor."4.0 "60% thought it was
overpriced ." 3.8 "62% said thewifi quality was bad ." -
2.7 "Quite uncomfortable."0.7 "93% said
rooms were small ." 1.9 "81% thought it wastoo noisy ." 0.9 "91%criticized the small bathroom ." 1.5 "Air conditioning was criticized by 85%."
Overall Rating
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9.1 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 9.7 "97%liked the proximity to sightseeing ." -
8.5 "Great service."8.9 "89% found the
staff to be very friendly ." -
8.3 "Generally very clean."8.1 "81% said
rooms were clean ." 8.8 "88% thoughtit was clean ." -
6.0 "Average value."
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5.3 "Breakfast is mediocre."
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4.0 "Internet is poor."4.1 "59% thought it was
overpriced ." 3.8 "62% said thewifi quality was bad ." -
3.5 "Rooms are not good."0.6 "94% said
rooms were small ." 3.0 "70%complained about the bathroom ." 1.7 "83% thought they werepoorly maintained ." 1.4 "86%criticized the small bathroom ." -
2.1 "Quite uncomfortable."0.6 "94% said
rooms were small ." 2.0 "80% thought it wastoo noisy ." 1.4 "86%criticized the small bathroom ."
Overall Rating
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9.5 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 9.7 "97%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 10.0 "City centre within easy reach , said 100%." -
8.4 "Generally very clean."8.1 "81% said
rooms were clean ." 9.1 "91% thoughtit was clean ." -
7.8 "Good service."7.6 "76% thought the
service was very professional ." -
6.4 "Average value."
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6.1 "Breakfast is mediocre."
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4.3 "Rooms are not good."0.8 "92% said
rooms were small ." 2.6 "74% thought they werepoorly maintained ." 3.4 "66%complained about the bathroom ." -
4.0 "Internet is poor."3.5 "65% said the
wifi quality was bad ." 4.6 "54% thought it wasoverpriced ." -
2.5 "Quite uncomfortable."0.8 "92% said
rooms were small ." 2.2 "78% thought it wastoo noisy ."
Overall Rating
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9.7 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 9.7 "97%liked the proximity to sightseeing ." 9.4 "94%liked the proximity to shopping ." 7.1 "Easily accessible by car , said 71%." 10.0 "Near to public transport , according to 100%." -
8.3 "Great service."9.0 "90% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
6.2 "Average value."
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5.7 "Breakfast is mediocre."
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4.1 "Rooms are not good."0.6 "94% said
rooms were small ." 3.0 "70%complained about the bathroom ." 2.0 "80% thought they werepoorly maintained ." 3.2 "68% said thebathroom was dirty ." 1.3 "Air conditioning was criticized by 87%." 0.9 "91%criticized the small bathroom ." 3.7 "63% wereunhappy with the view ." -
4.0 "Internet is poor."4.1 "59% thought it was
overpriced ." 4.0 "60% said thewifi quality was bad ." -
2.5 "Quite uncomfortable."0.6 "94% said
rooms were small ." 1.8 "82% thought it wastoo noisy ." 1.3 "Air conditioning was criticized by 87%." 0.9 "91%criticized the small bathroom ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.1review from
Downtown location Booked a room with two double beds, checked in and given a room with only one bed, then told that there were no other rooms available and that even though we'd booked a room with two doubles on Kayak they wouldn't honor it because they only guarantee room type when booked on their website. The hotel was also incredibly noisy - we could hear every little thing on our floor all night.
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8.5review from
The overall hotel was cute and small. It was a great location to everything. We didnt have a car and it was close enough to walk,uber, or use the train to get to most of the thigs we wanted to do and see. The rooms were small. I wish there were higher floors with more of a city view. Also the tv was in a awkward location to watch. Breakfast was not included, which would have been nice since we stayed for so long.
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8.0review from
the rooms are very small and parking is hard to find
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8.8review from
Walking across the street you could see CN Tower. Everything was in walking distance. Parking was reasonable and had many options. Safe and clean, overall nice place to stay for a reasonable price.
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7.1review from
Location Restaurant on sight has good reasonably priced breakfast Hardwood floors in rooms Rooms are very small but clean
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5.7review from
Rooms were pretty clean Staff was friendly No gym (just a deal of paying the next-door full-sized gym $10/workout) No desk or chair in the room They didn't find my reservation when I arrived, took 5-10 minutes to figure it out. Random $23 charge on my credit card at 2am during my stay On my second day, my card key didn't work and they said apparently I checked out that morning...I definitely did not
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8.0review from
Good location Reasonable rates Single bed option had small rooms
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7.4review from
Very small room, didnt even have a closet or anywhere to hang clothes. Great location Very tiny rooms
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8.0review from
Great location! Good value for the money. Clean room. Wifi is not free. It took over 20 minutes to drop off my car with the valet.
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8.2review from
Clean room. Walk across the road to Royal York for access to path! Small room. It's hard to find attendant for morning breakfast if you want to order something.
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4.8review from
The smell in the room
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8.8review from
The room was nice, large enough for us to not feel cramped There seemed to be a lot of light switches that did the same thing. Also it was a pain to print off tickets we needed. All things were minor details though.
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8.2review from
All of the staff were so friendly. And I mean ALL.
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8.0review from
It was close to all of the sporting facilities and train station Rooms very small, but very comfortable
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7.7review from
Its good hotel and confortable
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4.8review from
The location. It is at the heart of the city. The hotel is quite old and needs lots of upgrades. The rooms are badly designed - no windows - feels very suffocating and tiny. It wasn't very clean.
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8.0review from
Great location. Right downtown and very close to ACC.
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7.4review from
great value incredibly noisy, people partying and doing drugs on my floor through the night which I could smell into my room
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5.4review from
Great proximity to train station. Located in the heart of downtown. Clean facility.Walking distance to restaurants, airport shuttle pick/drop off, subway and other fun activities. For an executive room it was very small and tight, made me wonder what the non-executive rooms looked liked. My booking was mixed-up. Hotel blamed Kayak, said "sometimes 3rd party sites advertise differently from reality"; even though i had called the hotel 2 weeks ahead to confirm my booking and everything was accurate at that point. Guy at the front desk was very rude and entitled. I have received way better service and room quality in other hotels for a fraction of the cost.
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5.7review from
Proximity to our downtown office. BED BUGS!
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4.5review from
Clean Staff was not helpful. We were visiting from out of the country and had multiple questions about Niagara Falls, places to eat, entertainment, etc and the staff could not give helpful answers. Every little thing was a charge (internet, local calls) which add up. The red binder of "information" in the room was incredibly outdated. Paid extra for the Internet, and we couldn't get a steady connection. Overall, staff was rude and incompetent. That really ruins a hotel stay for me.
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3.7review from
Hotel was close to everything. Staff were not friendly. They were not accomodating. I realize the weekend my boyfriend and I stayed was a busy one. However, after checking in multiple times about checking in early, we were treated like we were asking too much. Our room was two single beds that my boyfriend did not fit on. When asked to change rooms the front desk announced this would be too difficult. This may be the case however, I was not impressed and would not stay here again. We made a weekend away the best we could and we did have a great time. The strathcona hotel was just a minor set back in our getaway.
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5.7review from
parking was impossible .a small underground next door to enter but the 2 exits are on streets 1/2 and 1 block away. you have to drag your bags out of parkade and the around the block.Staff never told us that.No street parking anywhere close to anything.
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5.4review from
They charge for wifi and breakfast and the rooms are tiny. Not a good hotel if you're on a budget, either.
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6.2review from
It was well kept and clean. The staff was very nice and helpful anytime it was needed. Got it because of great location to ACC and downtown areas. Small beds. The rooms were very small. Bathroom ceilings weren't done properly and plaster was coming undone after a short shower. WiFi has a daily rate per device...it's 2015. Elevators broke down numerous times and did not seem to circulate air well as they were always stuffy. I took stairs every time after night 1. Other reviews were spot on or simply 4 foot tall. Only got for location.
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5.7review from
Very clean. Great location. Had to pay for wifi. Booked 2 double beds & got room with 1 queen. Small rooms.
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8.5review from
The overall hotel was cute and small. It was a great location to everything. We didnt have a car and it was close enough to walk,uber, or use the train to get to most of the thigs we wanted to do and see. The rooms were small. I wish there were higher floors with more of a city view. Also the tv was in a awkward location to watch. Breakfast was not included, which would have been nice since we stayed for so long.
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8.0review from
the rooms are very small and parking is hard to find
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8.8review from
Walking across the street you could see CN Tower. Everything was in walking distance. Parking was reasonable and had many options. Safe and clean, overall nice place to stay for a reasonable price.
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8.0review from
Good location Reasonable rates Single bed option had small rooms
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8.0review from
Great location! Good value for the money. Clean room. Wifi is not free. It took over 20 minutes to drop off my car with the valet.
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8.2review from
Clean room. Walk across the road to Royal York for access to path! Small room. It's hard to find attendant for morning breakfast if you want to order something.
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8.8review from
The room was nice, large enough for us to not feel cramped There seemed to be a lot of light switches that did the same thing. Also it was a pain to print off tickets we needed. All things were minor details though.
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8.2review from
All of the staff were so friendly. And I mean ALL.
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8.0review from
It was close to all of the sporting facilities and train station Rooms very small, but very comfortable
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8.0review from
Great location. Right downtown and very close to ACC.
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7.1review from
Location Restaurant on sight has good reasonably priced breakfast Hardwood floors in rooms Rooms are very small but clean
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7.4review from
Very small room, didnt even have a closet or anywhere to hang clothes. Great location Very tiny rooms
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7.7review from
Its good hotel and confortable
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7.4review from
great value incredibly noisy, people partying and doing drugs on my floor through the night which I could smell into my room
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5.1review from
Downtown location Booked a room with two double beds, checked in and given a room with only one bed, then told that there were no other rooms available and that even though we'd booked a room with two doubles on Kayak they wouldn't honor it because they only guarantee room type when booked on their website. The hotel was also incredibly noisy - we could hear every little thing on our floor all night.
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5.7review from
Rooms were pretty clean Staff was friendly No gym (just a deal of paying the next-door full-sized gym $10/workout) No desk or chair in the room They didn't find my reservation when I arrived, took 5-10 minutes to figure it out. Random $23 charge on my credit card at 2am during my stay On my second day, my card key didn't work and they said apparently I checked out that morning...I definitely did not
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4.8review from
The smell in the room
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4.8review from
The location. It is at the heart of the city. The hotel is quite old and needs lots of upgrades. The rooms are badly designed - no windows - feels very suffocating and tiny. It wasn't very clean.
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5.4review from
Great proximity to train station. Located in the heart of downtown. Clean facility.Walking distance to restaurants, airport shuttle pick/drop off, subway and other fun activities. For an executive room it was very small and tight, made me wonder what the non-executive rooms looked liked. My booking was mixed-up. Hotel blamed Kayak, said "sometimes 3rd party sites advertise differently from reality"; even though i had called the hotel 2 weeks ahead to confirm my booking and everything was accurate at that point. Guy at the front desk was very rude and entitled. I have received way better service and room quality in other hotels for a fraction of the cost.
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5.7review from
Proximity to our downtown office. BED BUGS!
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4.5review from
Clean Staff was not helpful. We were visiting from out of the country and had multiple questions about Niagara Falls, places to eat, entertainment, etc and the staff could not give helpful answers. Every little thing was a charge (internet, local calls) which add up. The red binder of "information" in the room was incredibly outdated. Paid extra for the Internet, and we couldn't get a steady connection. Overall, staff was rude and incompetent. That really ruins a hotel stay for me.
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3.7review from
Hotel was close to everything. Staff were not friendly. They were not accomodating. I realize the weekend my boyfriend and I stayed was a busy one. However, after checking in multiple times about checking in early, we were treated like we were asking too much. Our room was two single beds that my boyfriend did not fit on. When asked to change rooms the front desk announced this would be too difficult. This may be the case however, I was not impressed and would not stay here again. We made a weekend away the best we could and we did have a great time. The strathcona hotel was just a minor set back in our getaway.
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5.7review from
parking was impossible .a small underground next door to enter but the 2 exits are on streets 1/2 and 1 block away. you have to drag your bags out of parkade and the around the block.Staff never told us that.No street parking anywhere close to anything.
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5.4review from
They charge for wifi and breakfast and the rooms are tiny. Not a good hotel if you're on a budget, either.
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6.2review from
It was well kept and clean. The staff was very nice and helpful anytime it was needed. Got it because of great location to ACC and downtown areas. Small beds. The rooms were very small. Bathroom ceilings weren't done properly and plaster was coming undone after a short shower. WiFi has a daily rate per device...it's 2015. Elevators broke down numerous times and did not seem to circulate air well as they were always stuffy. I took stairs every time after night 1. Other reviews were spot on or simply 4 foot tall. Only got for location.
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5.7review from
Very clean. Great location. Had to pay for wifi. Booked 2 double beds & got room with 1 queen. Small rooms.
