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The wellcome of the personnel & the parking facilities. The location. The cold water as hot water was not hot ..!!!
Clean rooms, friendly staff, great proximity to train station and airport! 0
the room is very clean& the staff are very good welling to help all the time the reataurant doesn't offer much varity of food, but the hotel is good
The room was very clean and had good air conditioning, and the room was very quiet and comfortable.
I stayed for business so the location was great that it was in front of the train station. Mini-bar was really expensive and you need to pay for internet. The hotel would be even better if these prices can be cheaper.
Very Good location to see the local sites
central location, breakfast ok, service ok aircondition at the room was out of order
The housekeeping was very good with rooms made up quickly and efficiently.Housekeeping and restaurant staff were very helpful I felt reception could have been more friendly
nice rooms, clean, friendly and professional staff no
Location (for the station), very good breakfast - especially the pastries! Slow desk service
I liked the fact that it is value for money, breakfast was excellent and it was right infront of the train station. the water was sometimes a little bit cold
Good location. Good value for the money. Don't bother with the breakfast if it is not included in your reservation. It is not worth the price.
Attractive decor - reception/help
This is a good hotel if you want something in a great location with no frills. Very simple, clean and nothing special. The breakfast was a lot better than I thought it would be. Rooms were simple, small and clean. The bathroom was nice and good sized.
Convenient to the railway station, shopping centre and main attractions.
The location was good. Walking distance from everything important. Nothing, was pleased with service.
From the greeting at the front desk to the cleanliness of our room everything was excellent
central location, good room rate no view - room 305 looked onto an enclosed air well/vent but the rate was a good one so not too bothered
Not too far away from all the sights, pleasant and helpful staff and extremely clean rooms, very good breakfast buffet. No evening dining room.
The hotel is of a very high standard in terms of design, comfort and guest services. It is very conveniently located very close to both the airport, main train station and city center. The breakfast is extensive with many items of gourmet quality.The staff are friendly and professional and I highly recommend this hotel in Pisa.
I liked the friendliness of the staff as well as the central location and value for money. Nothing!
The location of the hotel was very good, we were near the main train station and the restaurants and bars.The room was functional for our needs. The hotel advertised a shuttle bus to the airport however none exists, this was one of the reasons we chose the hotel. The receptionist was quite rude on check when we asked about the shuttle service.
Helpful and knowledgeable staff - we asked about places to eat and were directed to a superb pizzeria around the corner No.
The staff where excellent the food and service fatastic The gps took me to a concrete wall and underpass that was late at night and raining may be better to give more directions but stakk provided support and help
Most staff were friendly and spoke good English
Reception staff very friendly and helpful. Hotel very clean and offered modern facilities Service in dining room was rather slow with a rather surly head waiter
Nice staff and they were very helpful. The Breakfast was good compared to most Italian hotel breakfasts,actually my wife stated that the croissants were the best she had ever had. Sky channels were a plus and a 10 minute walk to the leaning tower. The shuttle for 10 Euro is actually a good bargain versus a taxi to/from the airport. Easy to take a bus for 1 Euro to the train station to Florence and the train is 12 Euro from Pisa to Florence round trip. We had a nice trip. The beds were very hard. We were not impressed with their dinner menu and would recommend eating dinner outside of the hotel compared to other places we have visited. Not much around the hotel and the little market shop around the corner closes fairly early, so buy what you need early.
The staff were extremely helpful and the hotel was ideally located for sightseeing, with just a short walk to the Leaning Tower.
Staff very helpful and convenient to Tower and railway station via a short can ride.
Very relaxed, friendly staff, will recomed to our friends in the UK.
Great Breakfast, free parking at the hotel and close enough to walk to Pisa Tower Bed was *very* hard compared to the other dozen or so hotels we stayed in while in Italy
Air conditioning was nice. Good location. Friendly staff. The WiFi was terrible. Bad coffee for breakfast.
Location (quiet), hotel staff, cleanliness of our room, private parking area. No free internet.
Efficient service, very clean, adequate comfort, very good choice at breakfast in nice airy dining room. Good location if you don;t mind walking a bit , quiet at night. Hotel seemed to attract considerate guests. Definately good value for money just don't use the mini bar.
The location is quiet, close to the leaning tower of Pisa. If you want to stay in the hotel and relax for a extended vacation, this is the hotel you should choose. There is no iron in the room which is quite unexpected for a 4 star hotel. They have iron in a common place but the location is not convenient. If you want to extend your stay , you should inform them earlier. The staff don't seem to be interested to extend 1 night after 10 nights stay.
It is a modern desing hotel (probably too modern for my taste). it is not an outstanding hotel but for the purpose to stay 1 night in Pisa was ok. The floor seemed dirty however it is part of the design(?). There is not much to do around the hotel.
cleanliness of our room!
Excellent breakfast buffet. Outdoor patio area. Groovy neon lighting at night. A unique well excecuted design. Great service from the staff.
Fantastic Hotel, Staff great, very helpful and friendly. Although new all were striving to deliver a first class service and this was achieved Nothing
The room and the breakfast. The location, better for who is by car.
Stile, little rooms, parkingplace We had to wait rediculous long for being served in the restaurant.A better breakfast-box when you have to leave the hotel early in the morning.NB.The given emailadress firstname.lastname@example.org doesn't work!!!
Excellent top quality luxury modern hotel minutes from the airport and easy access to pisa central by bus is only 10 minutes.
location ,breakfast,room ,staff all were decent and friendly bar & mini bar prices were extortionate. the evening meals were very fancy. would have prefered plain and simple food choice.would stay again but for no more than a couple of nights.
Everything excellent! The only slight problem was the lack of instructions to use all the technology!
it is a new built hotel and quite funky with super modern decoration not many choices for vegeterian food, lack of english channels on t.v. there was only one channel:CNN. no coffee/tea/kettle available in the rooms
Fantastic location if you want to be close to the main monuments in Pisa. Bed's were very hard.
location and service
Very high standard of accommodation in a most convenient location. Staff were friendly and helpful, and breakfast was excellent.
The hotel is in perfect location very close to the leaning tower of Pisa. Lorenzo the front desk receptionist was very helpful & has excellent rapport. The rooftop restaurant has a excellent view of the dome & leaning tower & sunset but was not impressed with the waiters & has a limited selection of dishes.
Location very close to the leaning tower of Pisa,the barman was an absolute star,like a favourite grandad,you want to take him home!!! We were given a fairly poor room off a corridor behind the bar.....We didnt really pay very much so cant complain,I think there was a conference going on so maybe they got the best rooms....Anyway it was quiet(for Italy)!!!Shower was extremely poor and small(more water on the floor than anywhere else)..
Excellent location- 2 minute walk to the Tower of Pisa and easy reach to shops. Staff are extremely helpful. Highly recommended.
The location is unbeatable. From the rooftop you have an outstanding view of the Tower. The hotel is on the older side. Many of the rooms just need to updated and renovated.
I especially liked the location and got a great view of The Leaning Tower of Pisa from our room which is within a three minute walk.
The staff were very helpful and the location is excellent as its around the corner from the Tower and Duomo etc. The lack of a working air conditioner! This was a major inconveience in the torrid heat of a July night. We arrived late (around 1a.m.) and by the time it was apparent that the all the airconditioner could do was make lots of noise it was too late to get the matter resolved. As we were only staying for one night I cannot say if they fixed it in time for the next occupants.
Its location and the proximity to major sights in Pisa. The hotel offered reasonable facilities for the price charged Poor information on how to access the hotel by car. For a first time visitor to Pisa the need for authorization to access the city center is no obvious and the hotel could have given advanced assistance by providing suitable information. The breakfast room staff seemed to consider serving was a favour provided to guests rather than a paid for service!
The room was elegant, excellent Restaurant services in evenings could be improved to the same level as the rest of the hotel.
the hotel was perfectly located for the square, it is a lovely hotel, yes it maybe old fashioned but thats what gives it its character, we were very happy with it.
The hotel's rooftop restaurant provided me with my most memorable meal from the trip. All around the facilities, outside of the room, are top-notch. The rooms could use a bit of an update, especially the bathroom.
Service in the restaurant was pleasant but very slow.
We had a beautiful suite, which we were upgraded to as I am handicapped and use a wheelchair. It was a wonderful suprise and very thoughtful of the staff. We had a beautiful view out of our oceanfront suite and a large balcony to sit out at. The bathroom was amazing. Everything was very clean and the bed was very comfortable - they even had a "pillow menu" to pick the type of pillow you like best. While in the bar it was very difficult to get someone to take our order, and then come back to see if we needed another drink.
A fine example of a grand hotel. Great position. Great architecture.Professional staff Lift very slow.
Very good personnel Too high pices for the drinks
a nice htel but rather expensive. no bath.
the warm staff and the good environment.
Location Small room
Location, facilities, staff, atmosphere Nothing
Swimming pool and views from pool area
Very nice clean hotel. Lovely rooms. Relaxing pool and gym. Everything anyone would want! Bar & Restaurant very expensive
Amazing view of the Tower of Pisa and Cathedral! A bit outside the city so more relaxed and quiet atmosphere in the hotel. Gorgeous pool and outside area. Beautiful facilities and state of the art room. Totally great hotel and would stay there again in a minute!
good of all! no
Modern feel Difficult to find using the Booking.com directions
The staff were efficient and friendly and the facilities in the hotel and rooms were of a very high standard. Breakfast was excellent.
Nice facility for the money, very nice room. Front desk staff and wait staff very attentive. We were told our breakfast was included when we checked in but to find out in the morning it wasn't. The head waiter was not very nice about the situation, he was a jerk. Not well located to sites, this hotel is in a residential area.
i liked how helpful the staff were, i liked the free wi-fi access, and i loved the design of the hotel and how it was furnished, and the cleanliness of the room The breakfast was not up to the 5 star hotel standards
Every things were or.
Very new Modern Hotel Can't believe that they not provide Sliper. Breakfast is not enough for all guests
The hotel is very modern, room was beautiful, bed comfortable, linens fine. great view of leaning tower of pisa. we left some jewelry behind and the housekeeper came running after us with it. don't find that too often these days. also dinner in dining room was quite lovely. staff very attentive.
view from the room window.
The hotel staff were nice, natural, prompt and efficient. I liked them and appreciated their behavior.I felt I could rely on help from them if needed. The design of it, but it's nothing to complain about.
cleanliness of rooms, friendly staff,
The Hotel La Pace was situated very near the railway station. The staff were friendly and helpful. I would recommend this hotel. The rooms are a bit old fashioned but being a constant visitor to Italy this seems to be the norm.
The staff were extremely friendly and helpful. The breakfast included was excellent. We seemed to be put in rooms that were below the standard of the rest of the hotel. On our second stay, we were unable to use the showers as no curtain or shower mount on the wall, and the bathrooms were of a poor standard, a couple of the towels in one room were visibly dirty as though trodden on. Three beds were also put into a two bed room. As a business traveller who stays in hotels frequently the rooms were way below even the most basic hotel in the uk.
a very good service and helpfullness
Good location, close to station. n/a
The location was very convenient to the train station, airport, and the historic sights of Pisa. Everything we wanted to see was in walking distance. The front desk staff was very friendly. We checked in late at night, and the front desk person was incredibly helpful and accommodating. Check out with other staff was the same. The room was clean and met our expectations. The immediate block or two right around the hotel felt a little unsafe late at night, but the front desk staff was very helpful in recommending where to go and what areas were safe for walking at that time. During the day, the area did not feel unsafe.
This place is only few minutes from the train station and they had a wonderful breakfast area with a very good breakfast buffet. Front desk staff was very nice. From the photos it looked nicer than it really is. My bathroom was not completely clean - the toilet especially so I didn't appreciate that. Also the walls or door insulation wasn't good so whenever someone was going to the room at night I could hear that. Other than that everything was good.
The bottle of wine waiting for us upon our arrival was a great perk!
Proximity to the Railway Station. The Shuttle Service from the Airport.
nothing good The hotel is too old and the facilities are very bad. I got a tiny single room with bad bath room. It's the worst 3 stars hotel that I ever stayed in
Close to train station (few steps) and 5 minutes drive to airport. Excellent for late or early flights. Room was clean and comfortable. Coffee only available in afternoon since they want you to have the overpriced breakfast in the morning.
Website advertised cycles which was factually incorrect. No cycles available.
The welcome was good, staff dealt with everything quickly and efficiently, all the staff where helpful and friendly and there were no problems with our room or any aspect of our stay.
clean and comfortable
The workers were friendly. The breakfast was good. The hotel has a free parking. The room was big, and the bed was very confortable. The bathroom had a shower curtain. That is not acceptable in a 4 star hotel. Also, the curtain did not look clean. There was no hot water in the morning. We had to shower with very cold water.
Clean room, good breakfast. Not close to main attraction, if you have car you should be fine.
The room was very clean. Mini-fridge with water in it. The shower was small but had great water pressure. 30 minute walk or short drive to the Tower of Pisa. Short walk to a nice ice cream place. Large TV with some English channels. Free wifi and free parking! Double beds in Europe are really just two twins pushed together but apparently that's standard.
good service, nice hotel you will need to take a taxi to the leaning tower and the center, too far to walk
The hotel was of a very good standard and represented excellent value for money. The Hotel staff were very professional. There was ample parking, and it was a very pleasent stay.
Found everyone so helpful and so very easy to get about using buses and trains. Hotel was in just the right place for us
hotel restaurant for evening meal was good room was poor - was a quad room and we were given a disabled room with a wet room. the drainage in the shower was inadequate, and left the whole bathroom and outside area completely flooded, not very pleasant and a little dangerous as it was so slippery
The rooms were very nice and roomy. The breakfast was good as well. We did not find the staff on reception helpful. i.e. we had to ask when breakfast was, didn't mention to buy bus tickets from shops as they had run out.
the modern style of the hotel. the caring attitude of the hotel's personnel.
View was wonderful. Tower just across the road. Breakfast was basic, could do better.
Near the leaning tower and busstation to airport, espresso at the breakfast. Price is high, a lot of traffic-noise, breakfast was very simple.
This is the hotell that i never will visit anymore. The noise from the trafikk was terrible.
Nice hotel, nice staff, good location. Nothing
the view from the room noisey with being on a main road. not a very good breakfast.
Excellent value for money. The manager was very pleasant and helpful. The location was truly excellent as it was just across the road from the cathedral and tower and very close to restaurants and the old town. The breakfast was also very good with meat and cheese, yoghurt and fruit. The heating could not be controlled so was on very hot and we had to open the windows to keep the room at a comfortable temperature.
Across road from Leaning Tower & Cathedral. Cd not be more convenient for them
The hotel was fine for a overnight stay. Not very happy with the front desk support. Though good value for money & exellant location.
good location, very close to the center
atmosphere poor breakfast, some ham and cheese would be good to have
Pool minibar prices
Single rooms a bit too small. Beatuful wiew from hotel terrace. Price a bit high considering low season. Garage far too expensive.
Location was excellent, the room was very pleasant. room as advertised stated the was a balcony & sea view, there was no balcony and only a side sea view. breakfast could have been a bit more varied. Building work going on outside the hotel from 0800hrs. repairs ongoing adjacent to our room causing noise disturbance.
I liked that the room had a nice view of the sea. The room I had with two single beds was not decorated in the modern style advertised on the website.
Large comfortable room. Helpful staff.
Great location, big clean room, very friendly staff. I recommend to have dinner in the hotel restaurant instead of going to one of the restaurants on the street. The menu is changing daily and the food is really good. I would appreciate having free internet acceess as far as the room is not cheap.
SPA facilities are poor. Personnel speak Italian only
The location was perfect and our room was amazing. Loved this hotel and would go back. Not really everything was fine.
Tranquil and accessible. Bedroom rather small
The friendliness, helpfulness and professionalism of the staff. The sheer beauty of the hotel. The breakfast. The eccentric light switches
The location of the Hotel was fantastic. Extremely close to the Tower but in a quiet street. The room was quite small, but they do warn you of this!
excellent location to city center, pleasant staff,good serviceand a very rich breakfast.very nice terrace to have breakfast. small rooms needs plasma screen for TV.
nothing was to much trouble for any of the staff they made you feel very welcome
The staff were very helpful and the room was lovely. The conservatory area of the dining room was very cold at breakfast (it was a very cold day!) and I did not like paying six euros for a coffee and seven euros for one standard glass of red wine.
near the centre of Pisa sites We did not feel that it justified its 5* status. At dinner they had a tasting menu that we were interested in but they said we would have to pay the full price without any discount although we were on 1/2 board. Also the dishes we did select did not arrive with their accompaniments on both dishes, mine supposed to have a carrot flan not there. we did mentin this to the staff and they said they would remember for next time! The deluxe room we were given was smaller than a lot of 4* that i have stayed in
The hotel is located in the old part of town, just 5 minutes' walk to the Tower and cathedral. It has a very good restaurant. The staff were extremely helpful.
Dining in the garden The food was poor
Outside breakfast area was very pleasant. The staff were very helpful. The room was tiny which is why I only put 'fair' for 'value for money'.
the location was very good for a beach holiday I was disappointed with the lack of internet access, the lack of a swimming pool (for a 4* hotel and the somewhat dated design and layout of the room we were allocated with poor view and light in the seating area.
the staff were excellent. very friendly and helpful. the rooms were comfortable and clean. All in all a great experience! Can't fault it at all
Versatility of accommodation
The staff were very pleasent, and the location good we found the beds very hard, and the air-condition did not work in our room
The staff were excellent: helpful and friendly. The room was fabulous.
Not much... The staff were helpful, the air-conditioning worked, and the bike hire was reasonable. The breakfast was dreadful, even the coffee was mediocre - in Italy! The hotel tried to charge us for this breakfast even though it was included in the tariff. The furniture was lumpy, old and uncomfortable, the bed in the bedroom was ridiculously hard - so both my husband and I had sore necks & backs, and the whole atmosphere was very daggy.
Staff, cleaning, nice rooms breakfeast buffet was poorly and not good, food in roomservice not high standard...
Viareggio is a beautiful spot. The staff were very friendly and helpful, the hotel was very clean and comfortable, the breakfasts were good and the location was central. We loved it!
Good staffs and a clean room. Slippers are helpful.
Pleasant Reception Staff and Restaurant No heating when temperature had dropped, No computer station, No pay per view on offer. Hotel situated where no sun all day. Balcony useless.
Location is excellent and room facing sea with balcony is definitely recommended. Staff very helpful. Good choice of continental breakfasts. Pool shut in October. Room service not avalaible on some nights.
The location and general atmosphere of the Hotel and Viareggio
Poor breakfast, staff not too user friendly ... did not seem to consider that we were the customer, with their lack of flexibilty on certain issues.
The staff were very helpful at all times. The location was perfect. The hotel itself was very atmospheric, well laid out. Swimming pool was excellent.
Only checked in at ten pm but breakfast was good
The location was great and the reception area and lounges very good The beds were very uncomfortable
Nice swimming pool, close to the sea, next to the best ice cream in town, good breakfast
A very pleasant hotel overlooking the beach and within easy reach of the Airport,Pisa,Lucca and Florence. nothing
Nice hotel, nice loaction No cuisine
Great location. Bel epoque hotel, ie. old fashioned but good location right opposite beach, market, shops & restaurants. Clean & friendly staff.
close to beach ;sun roof with bar; attentive, obliging staff speaking v. good english, high charges for baby cot and beach facilities; parking near hotel impossible for a saturday or sunday arrival with no alternatives provided by hotel.
Location to the beach front
Location (just in front of the sea). Staff. Early 1900's style. N/A
view from the roof terrace and ability to sit there during the day hotel has very few facilities for guests. charges to use thier beach club and swimming pool.
Great location right on the main beach road. The roof top terrace was great for sunset and night. Staff was very friendly and helpful. The Palace Hotel is past its prime and could use a good renovation, but what they do have is clean and spacious. The rooms in the front are noisy until well past midnight and have little noise insulation. Even a set of heavy curtains would have been a help.
We had a room overlooking the sea and it had an excellent outlook. The bed was also large and very comfortable. The roofgarden is also excellent both for lounging during the day and a late drink. The bathroom was very tight with a shower holder over the bath and no shower curtain. The only english channel on the TV that I could find was CNN.
Great location. Very polite and helpful staff. Attractive old fashioned decor. Terrace overlooking sea & promenade an added bonus. Very limited dinner Menu. Unexciting food. Restaurant seating arrangement uncomfortable. Breakfast could be better.
As always the staff were very pleasant and helpful. The room was comfortable. The roof terrace is a real bonus. Good choice at breakfast.
The front desk staff were extremely helpful and nice, and my room (a junior suite) was gorgeous.
Very good & qualificated staff, especually Marchello. Not the all towels were changed every day
The location was good right on the promenade. The hotel rooms were very tired and small. The bathroom was also small and in need of updating. The cleaning of the rooms was not up to standard with debris from day one remaining on the floor for our whole stay.
Pleasant, very helpful staff. Good breakfast served from 7:30 to 1130 Difficuly to get servce (tea, coffee, beer) before 5pm
Staff were particularly friendly, great views
The location was excellent, just across the road from the beach and lovely promenade. I recommend that people take advantage of booking their sun bed/shade through the staff on reception as there is a big saving of 9 euros per day! The room was was lovely and clean. The breakfast was fantastic and offered everything from bacon, eggs and smoke salmon to cereals, fruit, pastries, cheese and ham etc.
Staff Dust in the room, sticky spots on the floor on the balcony, cheap furniture. The restaurant we were advised was awful. It name was Da Stefano.
The staff were extremely pleasant and very helpful. Very well positioned
Excellent reception staff, buffet breakfast was superb- huge choice. very clean and friendly, great location to beach and restaurants no
location, comfort of hotel and helpful staff
It's a comfortable hotel with good location and hospitable staff for family holiday.