Serena Tulum

Rooms Make yourself at home in one of the 21 air-conditioned rooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily. Amenities Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance. Business}, Other Amenities Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite. Property Location Located in Tulum, Serena Tulum - Adults Only is by the ocean, a 1-minute drive from Tulum National Park and 7 minutes from Sian Ka'an Biosphere Reserve. This hotel is 2.2 mi (3.5 km) from Playa Paraiso and 2.3 mi (3.7 km) from Tulum Beach. Dining Take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the beach bar. A complimentary local cuisine breakfast is served daily from 8:00 AM to 11:00 AM. Check-In Checkin starts at 3:00 PM Checkin end at midnight The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out. Check-Out Checkout is done at 12:00 PM Pets Pets not allowed Service animals not allowed General instructions No rollaway/extra beds available No cribs (infant beds) available No elevators Children not allowed Minimum guest age is 18 Noise-free rooms not guaranteed Caters to adults only Essential workers only - NO Property is cleaned with disinfectant Staff wears personal protective equipment Guests are provided with free hand sanitizer Social distancing measures are in place Contactless check-in is available Property confirms they are implementing enhanced cleaning measures Gap period enforced between guest stays - 48 hours Staff temperature checks are conducted regularly Temperature checks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Professional property host/manager