Overview

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Sheraton Universal Hotel

333 Universal Hollywood Drive, Universal City, CA 91608, United States
+1 818 980 1212

$245+

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Rates

Overall guest ratings

7.2/10 Good
Based on 1,797 reviews
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Review highlights

  • 8.9
  • 8.8
  • 5.0
  • 4.3

Good to know

  • Wonderful sightseeing
  • Good shuttle service

Nearby

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    About

    A business and leisure hotel in LA's entertainment capital—next to Universal Studios Hollywood in Hollywood Hills—we host reality shows, musicians visiting the Hollywood Bowl or The Greek Amphitheatre, and stars from film and TV at NBC Universal, Disney, and Warner Brothers. We're pleased to offer over 30,000 square feet of state-of-the-art meeting space, enabling us to fulfill your needs for any event. Then, during downtime, Sheraton Fitness and our attractive outdoor pool make it easy to enjoy this home away from home. Our 457 guest rooms boast great views of Universal Studios or the Hollywood Hills from our 20-story tower. Our pool and spa are closed for renovations until summer begins; alternate arrangements have been made so that guests can still enjoy a refreshing swim.

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    Amenities

    • Wi-Fi
    • Fitness center
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Car rental
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Coffee shop
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    7.2 Good
    Based on 1,797 reviews
    • 8.9 "Very nice wellness & sports facilities."
    • 8.8 "Location is great."
    • 8.3 "Great service."
    • 5.8 "Food is average."
    • 5.4 "Average cleanliness."
    • 5.0 "Average amenities."
    • 4.3 "Value below average."
    • 4.0 "Vibe wasn't good."
    • 3.7 "Not very comfortable."
    • 3.5 "Rooms are not good."
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    Overall Rating

    7.3 Good
    Based on 323 reviews
    • 8.5 "Location is great."
      9.6 "96% liked the proximity to sightseeing."
    • 8.0 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      9.8 "98% were happy with the shuttle service."
    • 5.3 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 4.9 "Breakfast is below average."
    • 3.7 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 3.7 "Rooms are not good."
      0.9 "91% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      2.1 "For 79%, the rooms looked old."
      2.7 "73% said rooms were small."
      0.0 "100% were disappointed with the minibar."
    • 3.6 "Not very comfortable."
      2.7 "73% said rooms were small."
      2.6 "74% thought it was too noisy."
    • 3.4 "Value below average."
      2.8 "72% thought it was overpriced."
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    Overall Rating

    7.2 Good
    Based on 1,401 reviews
    • 9.2 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.8 "Good service."
      8.6 "86% found the staff to be very friendly."
      9.6 "96% were happy with the shuttle service."
      7.4 "74% thought the service was very professional."
      9.5 "95% said the concierge service was amazing."
      7.1 "71% were happy with the room service."
    • 5.5 "Food is average."
    • 4.8 "Not very clean."
      4.4 "56% thought it was rather dirty."
      2.7 "73% said the bathroom was dirty."
    • 4.8 "Breakfast is below average."
      2.8 "72% said the breakfast was too expensive."
    • 4.5 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      1.1 "89% thought the facilities needed updating."
    • 4.2 "Value below average."
      3.4 "66% thought it was overpriced."
      0.7 "The price was too high for 93%."
      2.8 "72% said the breakfast was too expensive."
    • 3.8 "Not very comfortable."
      2.6 "74% said rooms were small."
      0.0 "Air conditioning was criticized by 100%."
      2.7 "73% thought it was too noisy."
      0.0 "100% criticized the small bathroom."
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    Overall Rating

    6.7 Good
    Based on 35 reviews
    • 5.3 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 4.1 "Vibe wasn't good."
    • 3.1 "Awful rooms."

    Overall Rating

    7.6 Good
    Based on 35 reviews
    • 8.7 "Location is great."
    • 8.3 "Great service."
    • 5.6 "Food is average."
    • 4.9 "Value below average."
    • 4.2 "Not very comfortable."
    • 3.8 "Rooms are not good."
    Good to know
    "Wonderful sightseeing"
    "Good shuttle service"
    data provided by TrustYou

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