Pick-up location | Universal City |
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Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Passenger van, Standard |
Rental locations | 0 |
Airport locations | 0 |
Popular agencies | Getaround, Turo |
Economy | $43/day |
Compact | $37/day |
Intermediate | $37/day |
Standard | $28/day |
Full-size | $39/day |
Full-size SUV | $47/day |
Passenger van | $42/day |
Compact SUV | $43/day |
Intermediate SUV | $46/day |
2 locations in Universal City
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Reviews
4.8 Mediocre
Aug 2020
Pros:
Not many people thereCons:
Allowed to make a reservation but there were no cars available. Told to come in later that day, came back and was again told no cars available even though there were several in the lot. If there are no cars available do not allow someone to make a reservation.6.4 Okay
Sep 2019
Pros:
The car was great - clean, ran well. Pickup went smoothly, etc.Cons:
I called customer service on my way to return to set up a ride home and was treated to the absolute WORST customer service team in my life,in any business. "Tony",as he insisted on being called (as he refused to give his full name or number) has "I'm telling you like it is" as his mantra. Horrible.2.0 Poor
Aug 2019
Pros:
NothingCons:
They did not have the car I reserved and would not help me in any way. They gave me no notification so I walked all the way there. They wouldn’t bring a car from another location. And they wouldn’t even give me a ride home. Will never rent from them again!7.6 Good
May 2019
Pros:
Unfriendly staffCons:
Staff9.6 Wonderful
Feb 2019
Pros:
Very clean car.Cons:
Nothing. Very good overall.2.0 Poor
Dec 2018
Cons:
I will never use Hotwire again to make a reservation of any kind, and I will tell everyone I know to do the same.2 locations in Universal City
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10.0 Wonderful
Nov 2020
Cons:
If the car had mats2.0 Poor
Oct 2019
Pros:
The staff is really Bad. They know how to treat a customer.Cons:
They don’t give phone assistant they lie on phone so customer have to visit the store and then they don’t Give the carOne location in Universal City
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9.6 Wonderful
Dec 2019
Cons:
Websites should pay attention to inventory so cars are not overbooked.10.0 Wonderful
May 2019
Pros:
Yes it was very easy.Cons:
I didn’t realize I need my insurance card, that could of been communicated in email confirmation2.0 Poor
Mar 2019
Pros:
NOTHINGCons:
IF THEY WOULD ACTUALLY HAVE THE VEHICLE YOU RESERVE/10.0 Wonderful
Jan 2019
Cons:
New and good cars8.8 Very good
Apr 2017
Pros:
Amazing service at car pickup.5.6 Fair
Mar 2017
Pros:
The people were very helpful and understanding when I had to take an UBER from the airport locationCons:
This was not the airport location so had to take an UBER 50 mins from the airport locationOne location in Universal City
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8.0 Very good
Nov 2021
4.4 Mediocre
Mar 2019
Pros:
Staff as fine.Cons:
The car was really dirty and the back tires were bald. Also a weird clicking noise in the car. I doubt I’ll be using the service ever again. Definitely not value for what I paid. Pretty disappointed.10.0 Wonderful
Jun 2018
Pros:
The vehicle they got for me was beyond my expectations.Cons:
Customer service could have been better. The rep was serious and a bit conceided.4.0 Mediocre
Apr 2018
Cons:
Hey didnt have cara when i got .. Car was filthy .... i took it because i needed it.5.2 Fair
Dec 2017
Cons:
Waited a long time to be helped. Car was not ready, waited for y yo get cleaned/vacuumed.9.6 Wonderful
Apr 2017
Pros:
Great customer serviceOne location in Universal City
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2.0 Poor
Oct 2022
10.0 Wonderful
Oct 2022
6.0 Okay
Sep 2022
2.0 Poor
Jun 2022
10.0 Wonderful
Aug 2020
Cons:
Direct contact information to the branch.2.0 Poor
Apr 2022
2 locations in Universal City
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Reviews
7.6 Good
Oct 2018
Cons:
We booked a car online for you pick up at 9am only to find out the car would not be available until 1pm. We were moved to a different dealership but still had to pick up the car 2 hours late. We were then told we could not extend our rental as we were going to be late dropping off the car on the same day due to picking it up 2 hours late. We were driving from LA to SAN Francisco and due to the delay we missed out seeing tourist spots along the drive. Overall very disappointed with this service.2.0 Poor
Jun 2017
Cons:
1.5 hour wait for cars, huge line6.0 Okay
May 2017
Cons:
They charge you too much for gas, almost more than I paid for the car rental, i used only quarter of tank, and they charged me $70. There is no specific way to measure the gas used, whatever the person who check the car decide what to pay, so I recommend to put gas before the drop off4.0 Mediocre
Apr 2017
Cons:
Waited 20 minutes for shuttle. Waited 15 more minutes at location.2.0 Poor
Mar 2017
Cons:
i thought i was booking a car @ LAX as that it what it put in location. But, the rental location was in studio city, 45-60 mins away. not knowing the area, i assumed it was at LAX. i had to rent a car from another company @ LAX - my Budget rental was non-refundable so i was scammed out of $300 and was a huge nightmare finding another car. i won't book again on Kayak2.0 Poor
Oct 2016
Cons:
They lost my reservation, so I had to make a new one and pid more than double the kayak quoted price.One location in Universal City
Most popular agency | Turo |
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Most popular car type | Intermediate |
Average price | $76/day |
Good deal | $53/day |