|Pick-up location||Universal City|
|Car types||Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Passenger van, Standard|
|Popular agencies||Getaround, Turo|
Show reviews that mention
Pros:Not many people there
Cons:Allowed to make a reservation but there were no cars available. Told to come in later that day, came back and was again told no cars available even though there were several in the lot. If there are no cars available do not allow someone to make a reservation.
Pros:The car was great - clean, ran well. Pickup went smoothly, etc.
Cons:I called customer service on my way to return to set up a ride home and was treated to the absolute WORST customer service team in my life,in any business. "Tony",as he insisted on being called (as he refused to give his full name or number) has "I'm telling you like it is" as his mantra. Horrible.
Cons:They did not have the car I reserved and would not help me in any way. They gave me no notification so I walked all the way there. They wouldn’t bring a car from another location. And they wouldn’t even give me a ride home. Will never rent from them again!
Pros:Very clean car.
Cons:Nothing. Very good overall.
Cons:I will never use Hotwire again to make a reservation of any kind, and I will tell everyone I know to do the same.
Show reviews that mention
Cons:If the car had mats
Pros:The staff is really Bad. They know how to treat a customer.
Cons:They don’t give phone assistant they lie on phone so customer have to visit the store and then they don’t Give the car
Cons:Websites should pay attention to inventory so cars are not overbooked.
Pros:Yes it was very easy.
Cons:I didn’t realize I need my insurance card, that could of been communicated in email confirmation
Cons:IF THEY WOULD ACTUALLY HAVE THE VEHICLE YOU RESERVE/
Cons:New and good cars
8.8 Very good
Pros:Amazing service at car pickup.
Pros:The people were very helpful and understanding when I had to take an UBER from the airport location
Cons:This was not the airport location so had to take an UBER 50 mins from the airport location
8.0 Very good
Pros:Staff as fine.
Cons:The car was really dirty and the back tires were bald. Also a weird clicking noise in the car. I doubt I’ll be using the service ever again. Definitely not value for what I paid. Pretty disappointed.
Pros:The vehicle they got for me was beyond my expectations.
Cons:Customer service could have been better. The rep was serious and a bit conceided.
Cons:Hey didnt have cara when i got .. Car was filthy .... i took it because i needed it.
Cons:Waited a long time to be helped. Car was not ready, waited for y yo get cleaned/vacuumed.
Pros:Great customer service
Cons:Direct contact information to the branch.
Cons:We booked a car online for you pick up at 9am only to find out the car would not be available until 1pm. We were moved to a different dealership but still had to pick up the car 2 hours late. We were then told we could not extend our rental as we were going to be late dropping off the car on the same day due to picking it up 2 hours late. We were driving from LA to SAN Francisco and due to the delay we missed out seeing tourist spots along the drive. Overall very disappointed with this service.
Cons:1.5 hour wait for cars, huge line
Cons:They charge you too much for gas, almost more than I paid for the car rental, i used only quarter of tank, and they charged me $70. There is no specific way to measure the gas used, whatever the person who check the car decide what to pay, so I recommend to put gas before the drop off
Cons:Waited 20 minutes for shuttle. Waited 15 more minutes at location.
Cons:i thought i was booking a car @ LAX as that it what it put in location. But, the rental location was in studio city, 45-60 mins away. not knowing the area, i assumed it was at LAX. i had to rent a car from another company @ LAX - my Budget rental was non-refundable so i was scammed out of $300 and was a huge nightmare finding another car. i won't book again on Kayak
Cons:They lost my reservation, so I had to make a new one and pid more than double the kayak quoted price.