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The bed was comfortable and the room well appointed. There was NO HOT WATER. It was tepid. Therefore we were unable to have a bath or a hot shower. After travelling we only want a HOT bath, a COMFORTABLE bed and a QUIET room. We were allocated another room BUT although the water in that room was warmer it was still NOT WARM ENOUGH for us to have a comfortable bath. An engineer was called out to no avail. Water was still cool in the morning!!
nice suburb, shopping mall nearby, cosy comfortable rooms use of kitchenette cost EUR 30+ per day!!!! unbelievable. Parking and use of Wi-fi were expensive, too. Wi-fi not available in room, but in the corridors where there is little air condition.
No place to smoke Non smoking hotel
The staff was very friendly, efficient and helpful.The suite was very nice. The telephone in my room would not call out of the hotel. I reported it but it did not get repaired during my stay.
No noice, big room, big bad, big TV... No hot water (max 40C') No internet if you have no laptop.
Surprised of poor breakfast quality (was in restaurant at 8:45!) practically nor more food and only one person to serve (no more clean dishes, only spanish speaking peronnel!!!) really deceived.Geeral confort: very good, big and clean rooms TV: have sone engish or french speaking channels Breakfast: more staff to help the only waiter and some english speaking one
The price was absolutely great in compare with the level of hotel. We expected something nice but the reality was better than our expectation. In standart room we had living room and bedroom, bathroom was large and everything was very comfortable. Personal was very helpful. Breakfast was OK, nothing special. No
Location (near Warner Park) Front Office personel.
The staff where very friendly and helpful, booked for 2 nights and stayed 14, very peaceful location and hotel, easy access to transport systems
Large and airy Breakfast buffet not worth the money.
the beds are huge and comfortable!!! no-one spoke english
Very pleasant room with good facilities Breakfast although cheap was disappointing in quality and choice
closed car parking (no need to get all the bags out of the car), decent rooms, decent breakfast Staff only speaks spanish (no english, no french, no german).
Clean room, good tv and air-con
We were travelling with our two dogs & found your hotel to be ideal. Your staff were extremely pleasant & helpful.We would certainly recommend it to our friends & would be very happy to stay again should we be close to Madrid.
Expensive for what it is - but ok for an overnight stop
its location, near Madrid and nice little town to walk around in. Nice friendly receptionist no
The bath-room design. The smell of cigarettes in non-smoking room was way too strong.
the service, like the free minibar. the breakfast was not included and it cost 9 euros. anyway, its a good breakfast.
We choose this hotel because the location is excellent for us. This is the third time we have stayed at this hotel, the two times before have been excellent, however this stay was not so good, we were charged an extra 25euros for an extra bed for a child, which we did not mind but the bathroom had only 2 small hand towels and we had only 2 pillows in the room between four of us, luckily we had brought our own. The hotel staff were quite unfriendly and did not seem to be very child friendly. I do not think that I will stay again.
new hotel /convenient for a business trip in the area / quiet also / very good in general I was given a large room but which was smelling tobacco. I asked for a new one and was given a ...much smaller one...kind of punishment as the hotel seemed far away to be full....at the restarant also empty when I arrived because I was alone I was given a single table ...the closest to the kithen entrance...
cleanliness of hotel.immaculate. very few english speaking staff
modern hotel. Excelent relation quality/price
Free mini bar, free internet, great spa, absolutely no complaints You market this as a 4 star, but it is officially registered as a 3 Star (even though it probably deserves 4), so my complaint is with you rather than with the hotel
decoration, style, comfort, restaurant food and service.
the details... price ....
The Weather There was no Bar open until 20:30hrs. had to go out to get something to drink. Dining room only opened at 20:30
Have stayed before and like the location, room & facilities for a convenient overnight stop while travelling between Southern Spain and the UK
Clean room, the staff was polite, and Pinto was just right for my stay. I was dissapointed by the brekfast. Only white bread, and hard scones. The staff in the cantina was on the other hand very nice.
Conveniently located in a quiet suberb, 20 minutes from the airport with excellent train service to Madrid and the surrounding area. Staff was very helpful,rooms were clean & comfortable, and the price was very reasonable.
Restaurant facilities limited
Breakfast. Central location. Easy access from motorway.
It is very convenient to the main road and having a garage to park in keeps the car safe however this facility does cost ten euros I have benn to this hotel twice and the restaurant has not being open, however ther is plenty of restaurants within walking distance
very clean helpful staff Pinto is a lovely little town easy to get abounonet 20 mins to Madrid centre none
It was very clean and well appointed. The staff were very courteous and helpful. Although we had enquired about parking we did not get a parking spot as the parking lot was full. Able to park in the street behind the Hotel
Room was spacious and comfortable,
Everything was very good We found it very difficult to find as roads were not on our sat nav.
Conveiant location Small shower
own kitchen facilities restaurant pricy
it was in the town centre and shops, cinema and swimming pool were all within walking distance. staff were friendly and helpful. it was quite a distance from parque warner where we were basing our holiday. taxi cost to the park varied between 20 and 35 euros. it is most unfortunate that there is not a taxi base in parla.
Very nice kitchen - any dishes are given when you ask. Extremely helpful hotel staff. We had a very hard time finding it the first time - make sure you get an excellent map if unfamiliar with the area.