Victor Hotels

Clean room and common areas. Polite staff

Hot tub was closed for maintenance

Very spacious and clean rooms. Was quiet when we stayed. Free Wi-fi with simple sign-in. Smooth experience.

N/A

Friendly staff, clean environment, good location

A dog barking next dog every morning around 5:00 AM

Good location & hours of operation

Room location & so so continental breakfast

Great service and facilities at an excellent price.

The hotel is wonderful! The rooms are great, very nice bedding and quiet. The restaurant is the best....a delightful dining experience! The staff is also very helpful and professional. The hotel deserves all of its 4 stars.

The only thing (and a small thing), the cleaning staff did not do a great job cleaning the bathroom and did not leave new shampoo and conditioner

The manager corrected a problem immediately, wrote me a lovely card and included water bottles and chocolates with his card. He was very nice. The free breakfast is great with variety.

The ceiling paint in the bathroom over the shower was peeling, everything else was fine.

Location

Not up to the usual standards for Hampton Inn.

very quant & comfortable. Jeri was an awesome hostess & the breakfast was beyond great. the cookies that she left in our room were also delicious.

there was nothing that we didn't like. the place was awesome.

The king size bed was very comfortable

No

The suite was spacious plenty of room for three adults and a small dog

Very nice hotel, pool was clean, staff was awesome

It was a little bit noisy at night-time. We had 4 small children. We had to call the front desk to ask them to address the issue.

good location good breakfast

maybe it was the specific room(at the top of the main stairs) but very loud party noise until late into the night both nights we stayed . No mini fridge,microwave,or dvd player in room.

Breakfast

Seemed expensive for the area

Decent place to stay. Nice breakfast. A little pricey for what it is.

Easy access to ny thru way.

I wouldn't stay here aging if you paid me. It was dirty noisy and cold, just a few more miles into Canandaigua you can stay for less money and alot better accommodations.

Great value (compared to others hotels nearby) Comfortable bed Clean bathroom Decent breakfast

Outdated, but expected for the price

close to expressway, breakfast buffet

TV worked poorly, poorly lit screen

I liked the lobby decor. It is as it appears online. The room was standard but spacious very clean from the linen to the towels.

The heating unit was noisy. No extra blanket and didn't know I needed one until I was half asleep and the room temperature changed. Group of kids staying in the same hall who had a couple of outburst and running in the hall.I had asked for a date change t

It was located away from the noise of the town.

Nope.

My girlfriend and I were on our way to Canada and decided to stay here as a stopover. We read good reviews and thought it was a nice looking place. When we arrived, the innkeepers were away, so an 'inn-sitter' greeted us. She was very kind and helpful. The room was clean and it had a great antique style to it. Even though the we lost water in the morning(not the B&B's fault), breakfast was still great and we had hot water for coffee. We met some nice guests and everything there was just positive and pleasant. If we are up in that area again, we will stay there.

The location was convenient and it was affordable for a quick overnight.

The noise level in the hotel was ridiculous, in the hallway (voices), adjacent room (tv, voices, barking dog), and parking lot (revving engine), all of which made sleep a challenge."

Free wifi; Convenient parking; Microwave and fridge; Overall room design; Cleanliness. Good value/price ratio.

A light bulb was nonfunctional; Air conditioner is a bit old and air was not the most fresh after a night's stay; Refrigerator occasionally turns its noisy engine on during mid night;

The staff was super friendly n helpful.

The carpet is overdue to be replaced. It was either very worn or hasnt been shampooed in a while dont know which. I didnt want to get too close or walk on it with bare feet. I must say my overall rating would be much higher if not for the carpet.

beds were very uncomfortable. no place to eat breakfast. fan in bathroom was very noisey. couldn't use bathroom without turning that fan on.

The room service from Erie Grill was delicious! The hotel is also right next to the Erie Canal which makes a nice walk on a nice day.

Room was not what I would consider resort quality. I got both a massage and facial and was not impressed. Overall I feel the hotel was NOT worth the cost. Shower low quality, customer service didnt answer phone calls

The rooms are very nice and comfortable. The food was creative and the staff very attentive.

Could not get a Spa reservation during my entire stay (two and days). Disappointing since it was a weekend, apparently to cater to outside cliente for the Spa more than guests.