Cons (-) Everything was choreographed and perfect.
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Amenities at Eurostars Grand Hotel Wien
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
- Business center
Reviews of Eurostars Grand Hotel Wien
8.6
Very good
3825 verified ratings
Wonderful
2532
Very good
613
Good
330
Okay
129
Fair
91
Mediocre
45
Poor
85
Summary of reviews
Guests say
Guests consistently highlight the hotel's excellent central location, making it convenient for sightseeing and exploring the city. The service is frequently described as friendly, helpful, and accommodating, with several staff members receiving special mention for their professionalism. Many guests appreciate the spacious and well-appointed rooms, as well as the quality and variety of the breakfast. Comfortable beds also contribute to a positive stay. However, some reviews note that the hotel feels dated and in need of renovation, and there are occasional complaints about room cleanliness, slow check-in, and inconsistent amenities. Overall, the positives of location, service, and comfort stand out.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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8.6 out of 10
1280 reviews
9.3 out of 10
18 reviews
8.7 out of 10
3 reviews
All reviews
Pros (+) Superb location. Concierge helped us get tickets to see sold out Bruegel expo. Everything about this hotel is 5 stars
Pros (+) Rooms are fairly large for European standards and the location is great. The bed is fairly good and the bathroom game is strong.
Cons (-) Found the overall staff service to be lacking. Concierge typically jumps at opportunity to provide service/advice but not here. For the most part, the hotel bars and restaurants are over-hyped and completely over-priced with much better alternatives just a few steps away (both quality and price). Smell of stale smoke hits you just as you enter the building - thanks to a smoking lounge conveniently...
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What dining options are available at the Grand Hotel Wien?
The hotel offers 7 dining options, including Arabic, Japanese, and traditional Viennese cuisines. Notably, Unkai features Teppan-Yaki grills and a traditional Kimono service, while Le Ciel has been awarded a Michelin star and offers a rooftop view of Vienna.
What can guests expect from the rooms at the Grand Hotel Wien?
The rooms are equipped with antique furniture, flat screen TVs, beautiful textiles, and large marble bathrooms with double vanities. The Presidential suite features a grand dining room with an open fireplace, a spacious master bedroom with a canopy bed, a large living room with a balcony, and a marble bathroom with a separate shower and whirlpool tub.
What are some nearby attractions to the Grand Hotel Wien?
Nearby attractions include the Wiener Staatsoper, Albertina, Karlskirche, Stephansplatz, Spanische Hofreitschule, Vienna City Hall, Hofburg, Kunsthistorisches Museum, Maria-Theresien-Platz, MuseumsQuartier, and Naturhistorisches Museum Wien.
What are some of the hotel's unique offerings?
The hotel boasts a glittering past with 140 years of tradition and luxury. It offers 7 dining options, a spa, gym, restaurant, and café all in one location. Additionally, the concierge managed to secure tickets to the Vienna Philharmonic, which are notoriously difficult to obtain.
What practical amenities are available at the Grand Hotel Wien?
The hotel provides daily housekeeping, contactless check-in/check-out, face masks for guests, physical distancing measures, and professional cleaning. Additionally, guests can enjoy 24-hour room service, a business center, and a tour desk for added convenience.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Dining Options
With 7 dining options within the hotel, guests can enjoy a variety of cuisines including Arabic, Japanese, and traditional Viennese. The Michelin-starred restaurant, Le Ciel, offers a rooftop view of Vienna.
Consider Room Temperature
Some guests reported issues with room temperature control, with the air conditioning being too warm. It may be helpful to inquire about this when selecting a room.
Explore Nearby Attractions
The hotel's central location allows guests to easily walk to attractions such as the Vienna State Opera, Albertina, and Karlskirche, making it convenient for sightseeing.
Be Mindful of Additional Charges
Some guests experienced unexpected additional charges, such as a deposit upon check-in. It's advisable to clarify any potential extra costs in advance to avoid surprises.
Enjoy the Spa and Wellness Facilities
Guests appreciated the spa, sauna, and wellness center, highlighting them as a pleasant surprise. Taking advantage of these facilities can enhance the overall experience.
Check for Special Offers
Some guests were pleasantly surprised by room upgrades when issues arose, showcasing the hotel's willingness to rectify errors promptly. It may be worth inquiring about any available special offers or upgrades.
Be Aware of Room Size and Amenities
While some guests enjoyed spacious rooms with historical furnishings, others noted that the rooms felt old and tired. It's advisable to clarify room size and amenities to ensure they meet expectations.
Take Note of Staff Service
Many guests praised the staff for their professionalism and friendliness, while others mentioned instances of negligence. Being mindful of the staff's service and addressing any concerns promptly can contribute to a positive experience.
Consider Seasonal Factors
Guests highlighted the hotel's Christmassy atmosphere, suggesting that visiting during festive seasons may offer a unique and enjoyable experience.
Location
Kaerntner Ring 9, 1010 Vienna, Vienna
What's nearby
- Karlsplatz259 yd
- Wiener Staatsoper281 yd
- Vienna Museum393 yd
- Karntner Strasse428 yd
- Theater an der Wien0.4 mi
- Stephansplatz0.4 mi
- Cathedral of Vienna0.5 mi
- Hofburg0.5 mi
- Kunsthistorisches Museum0.5 mi
- Wien Mitte Railway Station0.6 mi
- Parlamentsgebäude0.7 mi
- Hotel Metropole0.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 582283470
Essential information about Eurostars Grand Hotel Wien
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | December | $385 | $314 |
Cheapest month to stay with an average 75% drop in price. | Most expensive month to stay with an average 65% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Eurostars Grand Hotel Wien
Which month has the cheapest rates at Eurostars Grand Hotel Wien?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Eurostars Grand Hotel Wien is August, with an average nightly rate of $328. The most expensive month is December at $686 per night.
What is the cheapest day to book Eurostars Grand Hotel Wien?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Eurostars Grand Hotel Wien is Saturday, with an average nightly rate of $298. The most expensive day is Thursday at $476 per night.
How far in advance should you book Eurostars Grand Hotel Wien?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Eurostars Grand Hotel Wien, book around 7 weeks in advance. This could save you approximately 44% compared to booking last minute.
KAYAK's top tips for your stay at Eurostars Grand Hotel Wien
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.5 mi | Vienna Intl | 10.7 mi |