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Very helpful staff; they even said "Have a nice stay" in my language that was amazing! Excellent localtion; place full of arts. You have a feeling that you stay in a museum but you really like it! Just spledid! Nothing, just perfect place.
Historic building, beautiful lobby Rooms definitely need refurbishment
the interior of the hotel is exelent, very historical! The restoran is also very doog! Service of the reception and also reception manager was full boor. We planed to stay 21 day- and changed the hotel to another one on the 2 day of our stay!!!
Wonderful wonderful staff and location location location. The rooms were well appointed and in a style that suited the hotel. The balcony was a great place to get a lovely view of the sea. The rooms were larger then most European hotel rooms and air conditioned which made it very comfortable in the August heat. The public areas and dining rooms were very comfortable and charming. Good business center with easy access. The carpet in the halls made it hard to move luggage around and did not fit the period and style of the hotel. Some of the art didn't suit the hotel ambiance. The carpet in our room was very worn and old. The bathroom had chipped sharp tiles and had not been updated which was a little disappointing for the price point. We were also disappointed that no one informed of the beach facilities available.
Bad brekfast? bad plage, bad service, wery high preis - but only in this year
Perfect location, nice sea views, really interesting interiors. Some service points, at the reseption and consierge points.
The ambiance was nice- classic old style .The rooms were big and the view spectacular. Unfortunately the bath tub drain cover was not working so it required a nail file to remove the cover to drain the tub.This was repeated every day of our stay without the staff fixing it! The room was not cleaned on returning in the afternoon and we were told by reception that we had to call for cleaning !The wall tiles had black mould which Is really unacceptable in a hotel of this class.also,our room had chipped paint around doors and peeling wallpaper trim.All in all,This hotel needs revamping.On the plus side, the location is the best in Nice. The staff were very poor in responding to complaints - no apologies ever.My room smelled of mould ,to discover next day that there was a furnace type room opening into my closet,which did not have a door.On complaining ,I was given an excuse instead of an apology. Also,after staying 3 days,I was stopped by a security doorman on entering the lobby ,to question me if I was staying at the hotel. Very very upsetting and again ,after telling him yes ,no apology. Good staff should know the guests and be carful before causing an embarrassing moment. The service at breakfast was very poor and the buffet layout difficult to manage due to the tightness of the restaurant.
Good taste and comfort all over + restaurant Chatecler - the best I ever experienced food/wines and ambiance. Nope.
Great location, very close to the Messena Place and the old town. Restaurants close by. Rooms are a decent size as far as French hotels go and for once the air conditioning actually worked. Staff spoke English and were helpful. We were only at the hotel for a quick overnight stay and didn't arrive until 9:30 pm so we didnt spend a long time in the hotel. Had breakfast in a cafe in the market.
We got a good deal for the 'Privileged room' and we were given an upgrade to the next level as it was out of season and they had the ability to offer it to us. Was great to have a large room for a few days. Close to the beach and loads of shopping, restaurants, cafes and the stop for the hop on hop off tour bus. They had all the flyers of tourist things at the counter. Wifi was good. No TV reception for english channels.
Location was excellent I wouldn't say it was 4 star. It was very basic and tatty in parts.
Location No parking facilities offered to guests, however there is a public parking with preferred rates overnight
Staff is very friendly, breakfast was excellent, hotel in general (colours, furniture...) Room for breakfast is too small for so many people
I enjoyed the fact that the hotel was very central with easy access to buses and trains.
Near to the City, clean room Room was very smal
The availability and efficiency of the staff. The quality of the infra-structure, atmosphere of the hotel and its location. The room bathroom could be equipped with more towel hangers. During breakfast it would be best if the service staff would not start cleaning the room (washing the chairs, etc.) while people are finishing their meal. It disturbs a bit the breakfast experience.
We were made very welcome and the Hotel was very well placed for the park and shopping. The view was hardly inspiring.
convenient location, not too noisy
Location was good and hotel's decor fun and kitschy. Small room.
Over all a great experience since arrival, very good complementary high speed wireless internet , great breakfast and wonderful bath and shower along with quality interior, worth every cent.
Wonderful hotel. Excellent quality and service. Centrally located.
convenience to activities and shopping Bedroom carpets not properly hoovered,air con.not perceptily effective.
Firstly the location was fantastic, 10mins from the airport and 10 min walk from the old town.Our room was beautiful and big with a big balcony over looking the sea. Could'nt fault it.
It was right on the beach front and a short walk to the two tour buses for Nice. The staff was very friendly, spoke many languages besides French, room service was excellent and very pleasant. No
staff, service, breakfast, location - excellent, by the sea, good shopping, easy to get to railway station, old city, shopping streets by walk
Location close to the sea front The Pool was very small and the sunning area was very small and could only take a small number of sunbathers - we had to instead use the private beach which cost 34 Euros
The majority of your staff could speak english very well. and they were always very friendly and professional particularily Olivier the concierge
our room was facing the mediterrania, so beautiful. it is so close to restaurants in town and shopping.loved going to the casino after dinner. it was so clean and spacious (our room).
Friendliness and courtesy of staff None
Large spacious room, robes, slippers, fabulous bath There was no blackout curtain... Luckily I brought an eye mask!
Staff most helpful
small bathroom without practical furniture!
The hotel staff were very nice and provided lots of advice on how to move around, what to visit etc. Room was very clean. There is no carpet and it is all white tile which made it look very bright and clean. The sea view and sunrise in the morning is worth every penny spent. Compared to many of the hotels we visited in France this was the best overall experience.
Overall style of the hotel and its superb location No parking - in a very busy and complex town
Renovated rooms on the 5th floor are fabulous, soundproofing is great. Location is excellent, staff is well trained and friendly.
The hotel is in a superb position on the seafront, the staff are extremely courteous and efficient. Furnished very well in a beautiful French style and very clean.
Staff were friendly, the room was spacious and the location was perfect.
Staff was really friendly
I like the location the staff very not helpful at all ,had to ask 5 times at breakfast for hot water in order to have tea
Nice place, nice staff
Location The noise from the road in a sea view room The breakfast far too expensive
Beautiful hotel, good location, very friendly and efficient staff. The hydrotherapy pool is lovely
Very accomodating, not too big and felt personal. The service is exceptional and the spa is a must-do.
The hotel seems over-rated. It gives you the feeling of being old or overused or at least not well taken care of. Beyond the intention of design...some of the fittings seem...cheap... Plus, the idea of having the bathtub in the room could be special, but it is not practical. The lights are also not thought in a practical way...
Nice adjacent restaurant. Clean room with an bit odd, but original, design. Clearly visible that the hotel was renovated last year. Noise level in the room was a bit high due to the busy road outside.
You can hear everything in the corridor. not good service at all. horrible breakfast
Food and Hotel were gorgeous. WiFi 7E for 30 mins in reception! No WiFi in bedrooms. Should be free in bedrooms.
Beautiful design, good location for shopping The air conditioner didn't work well, it was very hot when we arrived at evening time. I called the reception two times, they promised to come and do something but they didn't, so we suffered the very hot room even in autumn time, +17 degree outside. They only fix it in the next morning.
great hotel ,great design , nothing
the roses all around the place no service after 12 a.m. :(
Great location. Friendly staff. great room. All extars very expensive - eg breakfast or to have a drink in the bar (22 euros for one cognac !)
The Incredible architecture, fantastic staff and superb rooms.
The design, landscape and setting of Le Mas De Pierre is definitely beautiful. The staff are very professional and diligent. The restaurant is very high quality and a great dining experience.
Luxury hotel with all facilities. Easy to reach, excellent central location. Beautiful herb and vegetable gardens. Hotel staff is not up to the level of the facilities. We were greeted in English, but the girl concerned could not answer any questions in that language. Upon arrival we were told that we could not have dinner in the hotel restaurant because it was fully booked; looking cross and disappointed for a few minutes resulted in a magic cancellation out of thin air, so that we could have dinner after all. Having told the head waiter at the start of dinner that one of us was a vegetarian, we had nevertheless meat or fish dishes brought to our table five times. As a whole, the hotel and restaurant are overpriced.
Hotel is spacious and peaceful, a perfect place to relax! Staff speaks good english and very helpful! Room (in particular the bathroom) needs a bit of updating, wall in the bathroom has mould and shower door can't be closed properly.
Serene place, comfortable rooms. The hotel is near a train track. You can hear the trains go by. The best rooms are away from the street and the train tracks.
Beautiful hotel great location lovely rooms variable service, seemed short of staff, on night we arrived took 30 mins to get drink in bar and no luggage porter. One day room not cleaned until 2 30 when we wanted to get back in it and then no towels left, no shower cap for 5 days
excellent venue. we enjoyed our stay.
The style and unhurried existence in such a beautifully appointed hotel with such excellent food and attention. Well there are two things. The "piped" music all day every day is irritating and not at all what you would expect. Gentle, varied classical would make a great improvement. Secondly, when we checked in at 2pm there was a dirty breakast tray outside out room which was still there the next morning. That is just not good enough.
Nice poolarea. Beutiful surroundings. Good brekfast. Not a familyplace. Very basic gym.
The hotel is beautiful, the staff incredibly attentive, courteous and helpful. We were made to feel like nothing was too much trouble. The buffet breakfast was one of the best I can remember having. The only small complaint is that the room had shutters, but the bathroom windows didn't, and the door between the bathroom and bedroom was glass fronted, so it got very light in the room in the early morning. The amazing view from the balcony made up for that though!
Staffs are all very kind. Good location to the old town. Tasty foods. Nice room. Nothing.
Location Everything else. Room to small old dirty, poor breakfast, service. My Deluxe room was much small than my friend's superior ?
Location Staff not very helpful. Very slow to deal with guests at reception
location, price and atractivness I does not have a pool and the room was small.
Location Room size
What I liked most about the hotel is that it is very central. You are near the sea and shopping and restaurants are also very close. Probably coming from a country that has a "smoking ban" I felt that the smell in the corridors was quite overpowering, and this was made worse by the fact that air freshner's were used. I feel the hotel needs some freshening up. Breakfast also was delivered incorrectly to us on our first morning. We did not get what we ordered and it was cold.
Excellent location for shops and beach. Very nice hotel. Room not quite matching external areas of hotel. Overall,very nice hotel. Rooftop restaurant/bar/seating area impressive. Room very average.
The location, and room size. The hotel was very clean. We would have liked 2 chairs in the room. The bar area was basic and lack atmospere, it did not open until 6pm. The roof terrace was closed the whole time we were there.
Location Poor view from room. No coffee or tea making acilities in the room.
we were given room 401. We liked it because it was a renovated room with a view of the sea. The bed was very good. Towels were good and the supplies (soap, shower cap, body cream etc...) in the toilet were good.
location excellent, quiet, very good maid service, plenty of towels the tv selection is not for english speakers, the shower did not have hot water all the time and hard to control, bathroom small for so called luxury hotel, no coffee or tea with room, no couch in room, staff was aloof
Swimming pool, sea sight room, kitchen in the room, 3 double beds, the best room for our 5-person family ever. Room cleaning was good. Reception people was not for customers. They were just spending their time. Arrogant attitude or lack of skills I don't know. I assume arrogant attitude.
Swimming pool on the roof of the hotel. Nice location if you like walking. The location in the middle of two train stations and the neighbor to factories/industrial area on one of the east side. No pub, bar or restaurant on the hotel.
It is a decent place. The service is good, very helpful and the rooms are very reasonable for the price.
i like the free parking... the internet is not free!
Very helpful staff, set back from main road, in own grounds, very clean
the apartment was spacious and clean, it was located near to nice and villeneuve loubet beaches - but i would advise only to book the hotel if you have a car. the signs pointing to the hotel are very poor and we spent ages trying to find it in the dark. but it was worth it when we reached. room was spacious and comfortable for the price. after reading the other views i was very worried. clearly it is not a luxury 5 star hotel on the beachfront but you get what you pay for. This hotel was pretty good value for money and well equpped.
It has a nice pool at the top of the hotel with a fine view. The wood floor was not that clean.
The rooftop pool was the best part of the hotel. The 1st room the staff put us in was dirty. There was hair all over the sheets and what looked like cigarette ashes. The second room the staff moved us to was on the top floor and very nice.
Secure environment, away from the crowds.
The room was pretty large for the european hotel. There was free parking place on the underground parking. It was difficult to find the hotel - visual access of the sign board is awful, absence of navigation over the town. There were only 2 irons for the whole hotel :) so, to iron things was too problematic. Breakfast was the worst we ever had in European hotel.
The staff was polite, funny and spoke perfect English. The manager worked like crazy to help out at the breakfast. We were impressed. The rooms! They're fine but there was absolutely no where to put anything. Our room had one lawn chair. It was weird. It all feels a little too Miami Vice with the colors. Felt slightly Miami-ish/Golden Girls. Bottom floor was noisy with window open.
nice view, good breakfast and restaurant
Very friendly helpfull staff
A spacious bedroom & bathroom A little strange there was not shower curtain or door in the bathroom
Across the street from the beach, fairly good location with free internet. Excellent refurbished bathrooms. Staff was very friendly, particularly the bellman. Pictures on the hotel site do not match rthe ooms - stained rugs, old looking furniture, very hard beds and rough linens do make it a newly renovated room except for the wonderful bathrooms. However the size was perfect for two people and the rooms were clean.
Interior and seaview, helpful receptionist Poor breakfast, leaking ceiling
the location was ideal, the hotel very comfortable. In short, we were very satisfied.
The friendly and helpful staff and the fact that it was so near to the bay No
close proximity of sea and shops/restaurants. grandeur of a hotel with history and tradition.
It was right on the Esplanade D'Anglaise and very well located for everything.
Fabulous location and views, excellent access to old city
We enjoyed the trranquility of the setting in a medieval village. Food was excellent but expensive. Would recommend a stay for that special occasion.
People at reception desk restaurant, bed(matress), access
Excellent service and great restaurant! The staff went out of their way to make sure we were happy. A wonderful experience.
It was excellent. Courteous and friendly staff all of them are fluent in English. Everywhere in the hotel is highly decorative. Service snack and drink for guests in the lobby. Excellent dinner and breakfast. The key for room was old fasioned and it was always difficulty to open the door.
The attention to detail was excellent and the staff made us feel very special. Food was first class. A shame that we could not have dinner in the garden restaurant as the temperature was only slightly too cool. Would heaters be an option?
Front of house staff,decor and suite size. Expensive and repetitive menu, no outlook on village side, uncomfortable beds, village is major tourist destination!
The hotel is very well located Staff at the reception could have been more helpful
the friendlyness of the staff at the reception desk The rooms were not cleaned adequately every day, sheets were not changed and soap was not restocked every day. Also, internet access was a rip off pricewise.
Super helpful staff
upon checking in we reported the bed linen being dirty, it was noted and told it can only be tended to the next day, the next day the roomstaff still did not change it. I certainly won't stay at this hotel neither recomend it
best price in offpeak season.
staff was friendly no maintenance in the evening.
The hotel was very central and most of the staff were excellent.One guy was very rude. We only had one key for a shared room.Could not access the iron in evening before dinner and the receptionist did not do his best for us to get it. he was very abrupt saying they did not have one.The hairdryer was antiquated.very old and useless.need replacing.
Great location - quite close to train station. Clean hotel and had a room with a balcony overlooking Rue Jean Medicin. Friendly staff. Nothing in particular.
The location to the shopping district. I think the decor and carpeting could be updated.
the ubication was excellent, the hotel is modern and the personal was very nice
Room and sea view was excellent. Both the breakfast outside seating and to a lesser extend the roof top restaurant were extremely unhealthy. the breakfast outside area has many dozens of pigeons everywhere, tables, sunbrellas and outer walls were full of pigeons.
nice and clean hotel, pro staff expensive rooms, very expensive food, services, minibar etc. - not good value for the money. Besides, the hotel is quite far from the city centre (ca. 30 min walking)
Staff I asked for a non smoking room.Our room smelt very bad of smoking.My wife is allergic to smoke.
Room facilities was excellent, the pool area was lovely and the room service was very good. Two out of three concierge staff weren't particularly friendly, while one of them was excellent.
Standard of service. Having to pay for sun lounger.
Staff and the room how ever we could not get a smoking room
The roof-top terrace was a very relaxing area to sit. Also the conference meals and events were well organised. I found my bed too hard and the pillows too soft for my taste.
Nice staff, clean and quite. Hmmm, a bit far from city, but bus is available!pillows could have been better
roof top swimming pool,serviced very well by public bus service,complimentary bus service offered by hotel,opposite beach double beds do not exist,have to request that two singles be made up as double.,use of beds at rooftop pool had an extra charge!!!!!!!!!
Overall nice hotel, very good facilities and friendly staff The colours of the furniture in my room at 3rd floor was not very pleasant, the floor of the bathroom was with noizy tiles and the air conditioned had no functioned properly
Very nice stay.The view was beautiful.The personnel was courteous.Good food at Bleu Citron.
The swimming pool. Friendliness of the staff. The room was very comfortable. Prices for sunbed and towels are too expensive even when using the hotel swimming pool.
Everything Breakfast is overpriced and should have been included in the tariff.
Hotel staff was extremely friendly and helpful. Concierge found a great motorboat trip for me an my two boys in a few hours bearing in mind that I asked for an evening tour at midday. The room was big and very nice. The swimming pool looked much better on pictures in a catalogue then in reality.
The lovely outside terrace - perfect for early evening drink Very expensive drink prices - one bacardi & coke = £11.00
Excellent service pretty hotel building spacious room great breakfast experience Ugly multistorey buildings just adjacent to the hotel small pool overall expensive
Great staff, available and helpful. Beautiful room , great view, great location. The breakfast buffet never varied even one item. Boring over a week stay. Also, a terrible fitness room, no weights, just a couple of cardio machines.
From your booking of the classic room, upon arrival, the room was very small. The staff upgraded us,for additional $, to a superior room, which was luxurious and had a magnificient view.
hotel beautiful, great location, staff very helpful erratic poolside service, cost
Very friendly staff, location, private beach
The external noise from the street and the internal walls were too thin!
The place where the hotel is situated. (Location). The bed was small and hard.
Internet was not available in the room, there is no elevator in the part of the hotel I stayed - at least they could have offered to carry our baggages to the room.
The staff were friendly and helpful. The storage of luggage if waiting for your room or a late flight. The hotel stacks the luggage in the breakfast room which is open to anyone. It would be safer if locked away.
Well positioned geographically and staff were very good - always polite, courteous and helpful. It did not appear to have bar facilities.
the location of the hotel was convenient to both the train station and old town. the accomodations were fairly typical of that level hotel. the staff was friendly and helpful, particularly when i had issues making an international call - the front desk attendant went further than i would have expected to help me make that call. i was a bit surprised when i asked for restaurant recommendations that i was sent all the way to old town. when i asked for something closer, i was advised to go to the restaurants immediately next door, not because of their quality but because it was a "What the heck, they're decent and they are next door" issue. i guess i would appreciate the hotel having a few quality restaurants in the immediate vicinity that they recommend to their guests who don't want to walk all the way to old town for a meal.
Nice, comfortable, clean, good central posizion, excellent staff.
Good location, reasonable price Wifi reception was poor
the staff are helpful and the location is convenient Basic room, but not really expecting too much. Price of Petit-Dejuener was such that I didn't bother to have any.
it's amaizing, in the middel of the center of Nice,the best staff and the prise is very good for that location.
clean, comfortable beds, friendly and helpful staff, excellent location
Good, central location. If you are given room in the worse part of the hotel (we were) - no wi fi, no lift and zero noise protection - you can easily hear what TV channel your neighbour is watching.
The hotel is very nicely appointed - it appears to have been remodeled over the last few years. It's off the main road, and is quieter that if situated in town. It has its own private beachfront. We arrived before check-in and and the staff, who were very nice and accomodating, allowed us to relax on the beach while waiting for our room to be ready. There is a piano bar with live music nightly. Everything is ala carte and rather expensive. Lunch at the beachfront cafe cost over $100US for 2 meals and 2 drinks. The hotels charges guests for use of the private beach. 4 drinks at the hotel bar cost over $75US, and Internet use costs over $30US per day.
Great location and views of the sea, the reception staff (the receptionists, the concierge and the porters) were very welcoming and helpful. The building itself is charming. Of course, ridiculously overpriced, as everything in Riviera. The carpet in the room was not properly hoovered. The service at the breakfast was appallingly bad! The breakfast itself was very poor (for 24 Euro per person!). The lunch food and service was poor as well, for 14 Euros I got a small glass of warm and sour champagne. The food at lunch was just tastless. They charge you extra for Internet (in 5 star hotel! Even in most 3-star hotels free internet is a norm!)
We liked very much the location of the hotell, the nice terrasse and the very nice beach restaurant, who served exellent lunches. The room was also very nice. We was not satisfied with the staff at the hotell - very bad service at the breakfast - and very unpersonality behaviar for the guests.
Lovely hotel. Location is perfect. This is the 2nd visit to this hotel but this time we had our 3 month baby with us. This is not a child friendly hotel as has steps down to the beach so abit of a pain with prams & not too safe with the pontoon. However we did know this before we booked. A perfect hotel though for couples.
Beautiful location with access to the town on foot. Hotel was immaculate Restaurant in hotel was superb although expensive. All staff were helpful and suggested other dining experiences locally. Hidden costs of sunbeds etc were very expensive. During our stay restaurant was shut mon/tues, with no other dining option in hotel.
The hotel has great character and the sea view from our room was fantastic The room was very small and noisy.
Food was to expensive.
It is beautiful, and we loved our room. The staff was friendly and helpful. The hotel is romantic and lmfelt luxurious. The restaurant/drinks were very expensive. It would have been nice to get a glass of wine for a reasonable amount.
the location, the charm the noise (room on street side)
We like very much the staff and the atmosphere of the hotel as well as its position and decor. The service at lunch on the beach was sometimes very slow, probably because there were not enough staff. We did not think so well of the new chef in the main restaurant compared with the chef last year.
The service, the people, the conciarce, we woke up happy every day and enjoyed life the room an the hotell. Not dislike, but i would hav liked a coffe maskin in the room, Nespresso machin?
Staff was very polite & efficient from check in to check out, we felt very well cared for our entire stay. Our room was clean and quiet, the bed was comfortable, and the amenities in the room were all great. Breakfast in the morning was delicious and eating on the patio with a view of the harbor and the lighthouse was delightful. The location was perfect, it was an easy walk into town for dinner and we were very close to attractions. Parking was €20 for the night, I thought it was included when I booked. Room had a view of a wall, which was disappointing.
Everything ! Availability of superior rooms with no view of sea !