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Smart clean room equipped with everything we needed. The restaurant was closed on Sunday.
Rooms were modern,clean and comfortable. Ice was available, as were toiletries if needed No rooms with bath option, no food available, staff just about polite but disinterested in the main.
cleanliness and comfort of the room, ensuite was clean and functional breakfast and staff were very good. Thank you what appeared to be a lorry reving it's engine for quite some time in the early hours.( not your fault)
There was no dinner served at the hotel. Apparently the hotel does not serve dinners over the w/e. I therefore had to find a local t/a and order food as I did not want to venture out again.
Ease of access, good parking, cleanliness and helpfulness of staff. Good range of refreshments and good breakfast.
the room was very clean! that internet was not available freely!
The cleaniliness Many things: The rooms are badly designed and clinical. 1. The lighting is stark and cold. 2. There is no mirror at the dressing table and no hairdryer. 3. There are no drawers in the room. 4. The bedhead is cold, clinical and uncomfortable. 5. The shower layout makes it impossible for a woman to wash intimately because the shower the shower hose is attached to the shower rail and there is no jet setting on the shower head. 6. The bed is too low, too springy and too small. It is also too close to the wall. When my husband could not sit on the edge of the bed and stand-up to get out of bed, without banging his knees on the wall.
great location and geared for business travellers. there was a large stain on the carper in my room which was a bit off putting
The staff were very helpful,room facilities very good Full English breakfast would be nice.
there was too much noise and our sleep was interrupted. had to call reception, but it was then sorted out.
The room was lovely and the staff were great The breakfast was a bit cold, had to send back the coffee, warm plates would be a plus as the breakfast would probably stay warmer, other than that it was nice
Location ideal for areas of local/near interest in the "Black Country". Facilities are excllent both for private and/or punblic transport, leisure facilities are ideal. No air conditioning in rooms.
Staff were great very helpful and pleasant too
The easy Access To the Hotel From the Motorway.Clean and friendly. Good breakfast. The Restuarant. The food was advertised as fresh (fish) but was processed and frozen. The waitress admitted this but couldn't do anything because we had eaten the food. Not Impressed!!!!
The food was good but overpriced by at least 20% The room was hot even though the day was not, windows open and heating off.
Staff looked after us & the baby,very friendly. Swimming pool too hot! I swim 5+ a week,the pool @ this hotel was like swimming in a hot bath,could give someone very high blood pressure,was worrying!
Very good breakfast It was very difficult getting a drink after 11pm
the breakfast was really good vaule and the room was very large . the reception staff were very rude as we cheked in (a man) but this was 11.30 at night ??
It's newness by comparsion to recent hotels used in the area Food appeared a little too expensive
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Freindly Staff Value for money size of room no bath
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Polite and helpful staff Tv to complecated
Good food and good service Warm, ac would be a benefit
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
The breakfast was reasonable.
ideal for visit to theatre & shopping in Birmingham without having to stay in city centre, train station not too far from hotel National holday coach tour in hotel very noisy all seemed to be in adjacent room to us & awoken by one very elderly man at 6.30 am at wrong room door
Quiet convenient location Leisure suite/pool too small
Room poor quality, One towel between 2. No bath mat in the shower, no bottled water, walls like paper and could do with a coat of paint.
Location, cleanliness of room and excellent value for money. The meals looked a trifle expensive, but as we didnt have one we could not comment on the quality. It amy have been excellent though.
The pleasantness of the staff at the hotel coupled with the excellent value for money
Hotel clean Lack of staff to cope with number of guests at breakfast - had to wait for a table & food items not replenished. Selection of fruit/croissants/bread etc for breakfast poor.
Clean and well apointed The beds were too hard
the room was spotless clean the soundproofing was not very good but we only needed the room for sleeping in! nobody can complain as the cost reflects this.
Friendly attentive staff although there only seemed a few on - the same person who fixed a broken light in my room also served my food in the bar! Had a huge room.
very noisy had to ask for me to be moved
Brand new, very clean and functional, would definately stay there again
Very comfortable all staff very helpfull, supprisingly quiet for the location. I also recommended this to two other couples that stayed at the same time. Difficult access due to Walsall road iomprovements.
it was quiet, the staff was friendly it was out of the way, had difficulty finding it, the room was quite small and one of the bed's was torn
Nice modern rooms in a fairly new hotel and staff are very friendly and welcoming. Was stuck in a room next to the lifts which was particularly noisy due to the mechanism
Location - It was right next door to where I needed to be I was on my own but the bed settee in the room was set up as a bed leaving hardly any room.
I stayed at the Hotel as it was convenenient both for Birmingham and my family without having to pay any of the fancy prices in Birmingham. It was perfectly adequate for my needs but would think it very noisy on match days! The eternal problem for individual guests staying at Hotels-coach parties who think they own the place.
the staff were really helpful especially when i called about directions when i became lost
A very clean and modern hotel with an excellent room and polite helpful staff.
Close proximity to football ground. The Burger Van outside, it lowered the tone of the hotel.
Very helpful owners
It felt upmarket even though it was incredibly inexpensive. My room had a feel of class and everything worked. The staff were friendly and helpful. If I have to visit the area again, the Beverley is where I will choose to stay. I wish there had been more free power sockets, but only as I have extra requierments, so it isn't really a negative.
staff were very friendly and welcoming, and the room was beautiful, and comfortable. Thank you
Very friendly and helpful staff, a good breakfast, clean hotel. My 'single' room turned out to be a double suite with a sitting room. Poor lighting in room. Small utilitarian 'bulkhead' style energy saving light on ceiling - a bit cold, dull and grim! Flat panel TV in sitting room was positioned far too high on the wall so you ended up with a stiff neck when viewing from the sofa!
not a lot room 30 has an awful damp smell. its as though it was a smoking room at one time. i had to leave window open. shower has no power.
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
Great hotel Should be 5 star
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
Spacious room The bar was noisy but one had to consider that there was a wedding reception
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
nice and quiet in the bedroom
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
We were upgraded. Location to the town. Choice for Breakfast
It was clean and comfotable. the staff were polite friendly and helpfull
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
Bars One bar closed early
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
Excellent hotel, highly recommended
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
No draught beer
The relaxed atmosphere and friendliness of staff.
helpfull staff, good food, easy parking no
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Not alot poor reception service
Convenience and location for the NEC. Excellant accces to Solihull shops.
Check in process needs improving
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
position of hotel
Staff were pleasent & selection for breakfast was reasonable My room was above the disco which carried on past midnight. Unable to turn heating off without hammer through pipes. Therefore, had to open window which let in excessive noise. 3 Channels working on TV
Quiet and peaceful
The hotel room was nice and had excellent bed and nice shower and en-suite with full tea making facilities in the room. It could not be faulted on the service and quality oif room for the price The Disco! My room was directly over it and a lot of the rooms face onto the courtyard parking where it opens on to. Fine if you are at the disco or do not want to go to sleep before 1 am. It is so loud i could not hear the TV in my room for the banging beats. That said the staff did say they had rooms on a quiete side of the hotel if informed in advance [not by booking.com as they missed it on mine-phone them].
Receptionists were absolutely excellent One man to take orders, cook breakfast and serve it, also keep buffet tables topped up. He was clearly overworked but when I asked for a cereal bowl he replied "there is only me here you know" uncalled for really! Also they needed more staff - at that point there were 15 people in the bfast room!
Very nice staff. They were attentive to ones needs. It was relatively close to the town. The center was about a 10 minute walk. Dinner served only Monday to Thursday. Rooms not cleaned thouroughly. The decor was dated. There were many stains on the carpet and walls.
good price, good location and parking. \\\\\friendly staff and good breakfast no remote for television and a replacement not available
Top hotel , great location . room spotless and modern , recommended all round .
Staff were fantastic...rooms were very comfortable. Food amazing!
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
Staff were extremely attentive without being intrusive.
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Friendliness of all the staff
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
lovely meal -friendly staff
Room clean, spacious & quiet which is what I needed! Swift checkin at 2pm. The score of fair for the room, was purely due to a little bit of a drainage smell in the bathroom, bath tub tiny although I managed! No digital tv channels only 1-5.
Staff were friendly enough.Comfortable bed. Good shower. Location was handy. Only place with rooms at the time. We paid £15 for two breakfast's but the receptionist forgot to give us a token so we had to pay £21 for a full english and continental (rip off!!) but was only refunded the £15. Only one set of towels and two coffee sachets for two people. No freeview channels and no phone in room to call reception. If you just need a room for one night it's ideal, just avoid eating on the services.
Friendly greeting at reception on arrival. Dirty toilet in bathroom.
Waking up and going home
Overall the hotel was ok, but 2days after my stay I received an £80.00 parking fine and at my cost to a premium rate line I managed to clear this up! As an individual who regularly needs to stay at your establishments through my company business I suggest you find a way to resolve these issues. So as you can imagine I was far from pleased.
Helpful staff, clean room Old tv with only analogue channels
Nice big rooms - all the basics Shower gel run out on one night
It was comfortable and efficient. The staff were pleasant and the price was just about acceptable
Clean and quick check Fire alarm going off at 3 am which ruined my nights sleep, caused by "very sensitive smoke detectors" triggered by receptionist kettle.
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
pleasent staff and very posh but comfortable hotel
The location Limited menu
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
over-pretentious chef. excellent quality, but too nouvel cuisine
pleasant surroundings room smelt of strong disinfectant
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
Excellent rooms and facilities. The restaurant was particularly good.