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Staff we pleasant and responsive; bed was comfortable The bathroom just was not clean, the shower leaked leaving us with puddles on the floor, there was just one minute cake of soap to share between the washbasin and the shower. The \tV had no remote control and there was no hairdryer, both of which should be standard for 3*
The breakfast was good and served quickly. The bed was comfy. The rooms were very cold when we arrived and lack of notices to fire exits. Smelt like a greasy spoon cafe. Needs the decor of the rooms updating
The food was good. The wine was reasonable priced. Would recommend this trip back in time.
Close to the Thames Path General run down appearance
good location poor decor needs refurbishment
Location/breakfast No curtains - only vertical blinds on one window - none on other window. Generally a bit grubby. Towels clean, but small.Duvet only just fitted on double bed.
Good value for money. Friendly staff. Very good cooked breakfast. Bar menu also looked good but as I had other arrangements for dinner, I did not eat in the bar, and cannot therefore comment on the standard of the food. Hotel needs some investment. The shower is very basic. Town centre location is convenient, but early morning traffic noise was an unwelcome wake up call.
Friendly and welcoming. Well-prepared food, reasonably priced. Excellent bar service. Willing to oblige with all reasonable requests.
None First room we had we had no hot running water, radiators didnt work and it was freezing cold, there was no shower and room was tired looking with poor decor and dirty net curtains, we where then moved to a second room which also had no shower, noisy plumbing, but with the temp outside being minus 5degs at least we were warm.
Very quiet. Few other guests. Stand-in manager was great. Sad loss when he moves on. The flush in the en-suite lavatory was pitiful, the room was in need of redecoration and the bed was past its best.
A warm welcome awaited us. The staff were extremely helpful and friendly and nothing was too much trouble. The room was very clean and extremely comfortable with an en suite shower room and plenty of space. Our stay was excellent value for money and provided a super overnight stay for a family wedding just 10 minutes or so up the road.
Friendliness of staff, good food, cottagey feel to the room,very clean.Quiet surroundings. Rather untidy area between accommodation and main Inn gave a bad first impression. A dog being allowed on the bar counter, no objection to it otherwise.
Good food good accommadation friendly service very relaxed atmosphere Shower water pressure weak
Convenient location for our purpose The initial welcome was a bit offhand and the introduction to our room and the facilities was a bit cursory.The bathroom had a fusty smell. However, the room was warm and clean and the staff we met the next morning were a disntinct improvement!
The staff were very friendly, the food was excellent and it is in a tiny quiet village. Our bathroom was very small
Lunch and breakfast well cooked and enjoyable, though the service was extremely slow. Notable lack of staff the probable answer to this. Helpful answers to our enquiries re routes back to civilisation. Water in bathroom not very hot and beds rather hard. We have had better accommodation in a variety of hotels over the years and feel that the Star Inn is run down and in need of more staff and greater professional management.
The warmeth and friendliness to the bar area. The landlord Gilbert was more than helpful the shower in the room did not control the water temperature correctly
Location, Location, Location! Staff were excellent, approachable & informative. Took care of all our needs. The owner took time to seek out our opinion. Bathroom, whilst a little on the small side, was quite adequate with the shower the highlight - very comfortable. Bed very comfortable and duvet was great to snuggle under. Peaceful, quiet and lovely location at a very affordable price. Compared to other similar accommodation, the Star Inn is close to the very top, would recommend it for anyone wishing to stay in a rural and beautiful location. Lack of storage space for two people, e.g. a chest of drawers or similar would have eased this, hanging space adequate. Not an undue issue though, wish the towel heater was switched on from the start, though once it was realized we were from a much warmer climate the offer was made immediately and apologies given.
I enjoyed a good lunch The shower was poor, little pressure unless the water temerature was too hot for comfort. And to finish serving breakfast at 9am on Sunday is ridiculous. We missed breakfast!
The hotel had changed hands only three days before we arrived - and the new owners were clearly trying to get things (which had clearly slipped down) back under control swiftly. The place was a bit disappointing but, that said, they were very responsive to our requests, acknowledging our suggestions as to how they might improve to ensure that this remains a four star destination of choice. It would be nice to have cotton sheets. The plumbing needs sorting and a daily service would be good. And some local information would not go astray.
Very friendly staff. Excellent food. Comfortable and quiet room. None
Good value;good food;friendly staff;comfortable rooms.
Pleasant stay First floor mid corridor needs airing due to cooking smells from kitchen below. Better light blocking curtains/blinds over window (Rm 6) needed. Passing cars light the room up!
Staff friendly and helpful All areas such as stairwell,corridor,car park etc were scruffy and unkempt.The room whilst adequate was in need of a complete makeover.
None Dirty, Nothing worked, could not have a shower, because wall fixing broken. Carpet in bathroom (Who has carpet in bathroom)? Worn and smelly. Cobwebs hanging from light fittings.
Friendly Staff, Good Selection of food No shower in the room and a lack of hot water for the bath, so on 4 out of 7 mornings I had to have a cold bath, bed was slightly uncomfortable, poor tv reception
Good evening meals
Food was excellent, staff were friendly and efficient Rooms were adequate but no hiardryer, bin or glasses in bathroom. Carpet on the stairs was worn in places.
The lovely village location and splendid grounds, the roaring fires and tasteful country house feel. The restaurant was a little disorganised. Four people took our orders and served us and the co-ordination was lacking and the service was therefore slow. Why not allocate given tables to specific waiting staff?
The hotel grounds and local area The fact they have a two tier system where guests staying at the Old Swan get dining reservation preferences and their own roped off lounge area that the Minster guests cannot use
lovely location, good restaurant
Character hotel. Standard room very small, we stayed in the barn conversion annexe, room was very small with single glazed window which was very noisy.It felt as if we were staying in a beach hut. There was a noise in the pipes which kept us awake most of the night.Also we had to travel to a nearby pub as the restaurant(which is another pub a minute) away was full, priority to guests with bb and e meal.
Location Staff and service
I liked the helpful staff in the restaurant who worked extremely hard on the sturday evening of our stay. I stayed in room 121 which was awful and i have complained personally to Diane Cornish the sales manager and i have yet to have the courtesy of a reply to my comments.
The reception and cleaning staff were extremely friendly and welcoming The setting is delightful and the food in the restaurant was very good. Our bath room was very cold - no apparent heating and interesting though the high ceilings are, there was a draught. This did not spoil our stay but if the weather had been colder it might have done.
We stayed for 2 nights to celebrate our wedding anniversary. The first room was extremely hot, we spoke to reception who offered us another room without hesitation. The restaurant is excellent both for breakfast & dinner. After eating there the first night we definitely wanted to on our second night but forgot to book. So after a day out and about came back to hear it was fully booked being Saturday. However the staff were brilliant and said they would manage to squeeze us in and we weren't disappointed, the steak was perfect along with everything else! Staff very friendly and helpful. Lovely grounds and setting. Will definitely go back.
Setting and location excellent. Public rooms nice Scandinavian type rooms (118) were very very small. Little wardrobe and storage space. Walls were paper thin. We could hear neighbours even when they were whispering and using bathroom! Flight path from nearby RAF base. No double galzing. It was clear the accommodation was geared to single people on conferences/workshops. Massive disappointmant!
Lovely setting, staff very friendly. Lovely meal. There were no biscuits on the hospitality tray.
great service and food staff responsive and ensured we had all we needed nothing
Clean. Well lit. Pleasant staff. Good location for our needs. Few 'flat surfaces' in room - nowhere for a lady to get ready for an evening out (mirror, socket, table, chair not in proximity). Not even a shelf in the bathroom to put a toiletry bag! Breakfast certainly below what I'd expect for such a place - 'full English breakfast' wasn't close to 'full'.
Wonderful service NO
Rooms are of good quality and clean, the restaurant was of very high standard both for evening meals and breakfasts. Even the dog was happy!
Good Pub, Lively atmosphere, quiet accommodation Shower soak away
Clean room friedly owner. its a BandB clear and simple..no frills, plain and simple. Not worth £95 per room.
the room had a musty smell.The staff were quite young and seemed inexperienced although helpful.Overpriced.
Restaurant area is excellent fanily room above bar was very noisy until gone 1am - rooms in main annex would probably be excellent though
Staff friendly and helpful The food was of a poor standard and overpriced
Quiet room on the top floor of the hotel. Lovely comfortable bed. Nice bathroom. Friendly helpful staff. There was nothing we were unhappy with.
very convenient location, pleasant surroundings, good breakfast no
I enjoyed the comfortable room, though rather small for a double. The location is very good, just 10 mins into town on foot and several restaurants/pubs within 100 yards. The staff were friendly and reasonably helpful. The breakfast buffet was not too extensive. The cooked "full English" was unimaginative, the service slow, and unattentive, the food sometimes warm rather than hot...
Very comfortable room with good facilities
good atmosphere, helpful staff,good situation, quiet rooms, convenient parking andd straightforward billing arrangements. dim economy bulbs and cheap plastic glasses in the bathroom.
Breakfast too expensive
the car park and the fact that the room was fairly quiet. the bathroom was very small and the extractor fan was extremely noisy.
Location and nearness to labs and centre Room 64 washbasin waste lever needs attention
Its closeness to the centre of the city, its old world charm, and particularly the reception staff who were extremely helpful
All things are very good. There is very quiet the bar is very nice to take a rest. When you feel tiere, the location of this hotel is a little bit far from the city center. But there is a very good transport of buses. It would be nice, if the staff tell custumers which numbers of buses you can take.
Excellent evening meal
Comfortable bed and good food Limited car parking
tea coffee in rooms the 'hot' breakfast was served before we had finished the cereal. It could have been hotter
We were attending a wedding at the Fleece and this was ideally located. We requested a quiet room due to previous reviews about noise from the front, we were put in the annex in a newly decorated room. No issues with parking. Overall this hotel was ok, nothing special. Although the room was newly decorated the bathroom wasn't, there were 2 bad mis-spellings on the towel instructions in the bathroom which summed up the hotel really, lack of attention to detail. Remote control didn't work, bad reception on the 5 channels, really early breakfast (8:30 finish is far too early if you're on holiday), adequate breakfast but a lack of choice.
food options, central location noisy room, needs triple glazing
Staff very friendly and helpful Rooms and facilities perhaps a bit tired...
Staff were helpful and friendly. Excellent breakfast
lamb shank evening meal poor. good cooked breakfast.
Nice clean hotel and ideal central location in Witney. Breakfast service each morning was utterly hopeless.
I booked two rooms - 1 family room and 1 single room. The family room was spacious and comfortable. However, the single room was not very clean and there was evidence of damp - it was not satisfactory. There was also a lot of noise from the neighbouring bars on the Saturday night and whilst the Marlborough is not in a position to have any control of this it did mean that we got very little sleep until after 4am on the Sunday morning.
Helpful Staff. Big and comfortable room. Immediate help with sending me a jacket i had left in the wardrobe!
The opening hours of the bar were a bit restrictive in this day , to close the bar at 2230 on sunday and 2300 during the week isn`t what we expected as a group ,
the staff and the place it was in the bar times
very friendly, warmly and homely bar closed to early. you had to stack your beer upbefore closing time
Wonderfully helpful and friendly staff
its proximity to my sons home. Good parking and good breakfast. The beds are a bit hard and the doors close with a bang meaning that if one is asleep and some goes to the loo or an other guest enters/leaves their room in the night it wakes one up.
Nice pub down stairs that did great meals. The breakfast was very nice as well.
When we arrived, our room wasn't ready but the man on reception made us comfortable in the lounge and gave us a complimentary coffee. Food excellent and of very good value.
Friendly staff, efficient no fuss service, very clean and tidy rooms. A1 value for money.Have reccomended to ftiends.
The friendliness of the staff and the food Our room was above the kitchen and was noisy
Great location I found the service slow both for checkin and breakfast. I also found the common areas of the hotel a bit dirty and smelly, but the rooms were clean.
the hotel staffs are nice, and the room gave me a feeling of home Nothing
breakfast noise from people at bus station outside
the breakfast and location Noisy and a couple of rude members of staff. Room 8 & 10 - we struggled getting in and out of the rooms keys locks doors werent right.
Location convenience and proce which was the reason I booked. Nothing in particular. I knew the hotel was next to the main bus station so was expecting the noise but it actually wasn't that bad. The room itself could probably do with a bit of tlc but on the whole for the price and location it was worth it.
Hotel staff were nice and polite. The location is excellent.
Simple accommodation in the town centre
Staff very friendly and helpful. Very central so a little noisy
Good central location Very basic facilities which could do with some refurbishment for guest's comfort
friendly and responsive staff - great location! poor quality of facilities - needs an upgrade!