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Location, Location, Location! Staff were excellent, approachable & informative. Took care of all our needs. The owner took time to seek out our opinion. Bathroom, whilst a little on the small side, was quite adequate with the shower the highlight - very comfortable. Bed very comfortable and duvet was great to snuggle under. Peaceful, quiet and lovely location at a very affordable price. Compared to other similar accommodation, the Star Inn is close to the very top, would recommend it for anyone wishing to stay in a rural and beautiful location. Lack of storage space for two people, e.g. a chest of drawers or similar would have eased this, hanging space adequate. Not an undue issue though, wish the towel heater was switched on from the start, though once it was realized we were from a much warmer climate the offer was made immediately and apologies given.
The hotel had changed hands only three days before we arrived - and the new owners were clearly trying to get things (which had clearly slipped down) back under control swiftly. The place was a bit disappointing but, that said, they were very responsive to our requests, acknowledging our suggestions as to how they might improve to ensure that this remains a four star destination of choice. It would be nice to have cotton sheets. The plumbing needs sorting and a daily service would be good. And some local information would not go astray.
Its closeness to the centre of the city, its old world charm, and particularly the reception staff who were extremely helpful
good atmosphere, helpful staff,good situation, quiet rooms, convenient parking andd straightforward billing arrangements. dim economy bulbs and cheap plastic glasses in the bathroom.
We stayed for 2 nights to celebrate our wedding anniversary. The first room was extremely hot, we spoke to reception who offered us another room without hesitation. The restaurant is excellent both for breakfast & dinner. After eating there the first night we definitely wanted to on our second night but forgot to book. So after a day out and about came back to hear it was fully booked being Saturday. However the staff were brilliant and said they would manage to squeeze us in and we weren't disappointed, the steak was perfect along with everything else! Staff very friendly and helpful. Lovely grounds and setting. Will definitely go back.
The hotel grounds and local area The fact they have a two tier system where guests staying at the Old Swan get dining reservation preferences and their own roped off lounge area that the Minster guests cannot use
Rooms are of good quality and clean, the restaurant was of very high standard both for evening meals and breakfasts. Even the dog was happy!
Clean room friedly owner. its a BandB clear and simple..no frills, plain and simple. Not worth £95 per room.
Fantastic food, host was very attentive nothing to much trouble None
Friendly staff,comfortable room,good choice of beers and great breakfast.