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Every member of staff we met greeted us with a smile! The manor house was warm and welcoming, nice relaxed atmosphere in Oakes grill restaurant, and good food. The bathroom was poor for a 'prestige' manor house room. In need of refurbishment, and get rid of the plastic curtain that stuck to you in the narrow bath/shower - far from luxury.
The setting. The good size of my room. The excellent attitude of reception staff. The pool which was of a wonderfully clean and kempt standard. There wwere no hot drink facilities in my room! unbelievable for an allegedly five star and pricey hotel.
The golf course was great and the staff was very nice to a fault.
The grounds surrounding the hotel were lovely. The hotel was very cold. ladies were wearing partners jackets to keep warm over their party dresses. The bar staff were not very helpful. We had to wait over 20 minutes for someone to come and take our order for drinks.
Afternoon tea in the library was a sheer delight. Ambience was that of the English country house this once was; nothing was fake, from the decor to the friendly welcome of the staff. Breakfast was expensive but no more so than many lesser hotels we have stayed in. There were not any bad points. I was born to lead the five star lifestyle - in my dreams, but just for for a little while I was there
Gorgeous surroundings, friendly staff only stayed for one night but was a lovely relaxing break from the real world! Window slightly broken, cold air coming in
grounds, bed hoover left in hallway all day and night from cleaner. spider web in the shower ceiling and in the hallways
The location was fabulous, food extremely good, and the rooms were very clean and comfortable. Not only an excellent hotel for a leisure break but also ideal for business meetings / conferences.
Very good, friendly staff, great food, if you upgrade make sure you go the whole way and go 4 poster bed suite!
we weren't told anything about breakfast times so their for missed out the following morning. The room was booked a superior double room but could see what made it this, bed was a bit uncomfortably but ok. The bath room was very modern with one small down side the size of the sink. it was barrly deep enough to have a proper wash.,
Facilities, good breakfast Room was very small (single room). Lack of TV channels (5 only).
Breakfast was very good and staff friendly. standard room small. There were 2 weddings on the day and night we stayed so was unable to access the bars or eat there.
The location and grounds were superb. Having breakfast overlooking the pond was very pleasant. Staff very friendly. There were 2 bars but both were being used by 2 different wedding parties. No opportunity for drink in the bar.Had to walk across courtyard to rooms from reception- not good in sub zero temperatures.
Qietness Rooms need modernising
Great personality Rooms reminded me of a 'Hall of Residence' but were clean & functional. The hotel bar was in complete darkness and locked up at 11pm
The hotel is lovely Staff were not so good. We left a phone in the bar and one of our associates handed it to the barman when we eventually got it back the sim card and battery was missing, the hotel manager would not call the staff in question that had the phone to come back to the hotel so we called the police. Another lady in our group her handbag went missing again the police were called half an hour later the bag turned up by a member of staff. When the tables were being cleared a camera went missing, that never turned up, again reported to the police.
Clean and comfortable There was an issue with the hot water but this was dealt with very quickly by maintenance. Bathroom was a touch out of date.
The architecture and beautiful grounds No
The food in the bar area was excellent as was the inclusive breakfast. The grounds of the hotel are mahnificent The rooms are fairly small, but this does not detract from the experience
warm friendly relaxing very self contained- pub atsmospher good food excellant staff
The staff at the feathers were very pleasant and the atmosphere in the pub was fantastic. Cosy log fire on a cold night. Very clean room as well.
Availability of Wifi, very comfortable.
The room and the evening meal in the pub N/A
Comfortable for an excellent price Single glazed windows without security features, ground floor window could be easily opened fully by an intruder, should you have the window partially open for ventilation.
The bed was probably the best bed ever. You just didn't want to get out of it! Bar closing at 11 pm. No opportunity for hotel users to have late drinks.
A good choice of food and the staf were very helpful
Considering the price per night, I feel the hotel could do with internal updating
helpfullness of the staff postion of our room
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
Very clean and staff very friendly, food very good.
Sam the waiter in the restaurant was (and has always been) an absolute credit to this hotel - he is attentive, courteous and should be rewarded in some way for his excellent work - other guest at check-out commented on this to the staff at reception also. The fact that the rate was not right on checking in and they had problems finding second reservation - also a bottle of wine was put on our room and service charged even though we did not have it (the slip was not signed for anyway) but this was taken off again when questioned.
Seems strange to me, that breakfast isn't included in room rate. Also there is no mini-bar in the room.
Very polite staff. Late checkout as an easy option. Problem with the original room allocation (mattress was in need of repair) which was resolved very quickly and we were allocated a new room. No fridge in the room. Aircon was a little noisy. Allocated a room which was not fit for our stay (although rectified quickly on request). The bar area was very warm (no aircon)
The bed was extremely comfortable and the extensive breakfast was included in the booking 3pm seems quite late to check in, but we were able to check in an hour earlier
The Hotel was very clean. Loved the big bed in our room. The food and drink prices at the hotel were some of the best we've seen. Unable to find an bad points with this hotel
We were very surprised with how good the hotel was. We had a very pleasant stay and would certainly stay again if we need a hotel in the area. All stay extremely good. Nothing
Good hotel, nice rooms, Breakfast was disappointing. Wifi doesnt exist in rooms, wired internet is £7 an hour what a complete rip off
Breakfast good value None
Nice room, plenty of space. Great bed Food is very average in restaurant. Room service menu is tastier with more choice.
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
Nothing The room was very small The shower was very small Nothing was good about this place
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
the bed was really comfortable none
perfect location for very early flight next morning
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
For a stately home it had a homely atmosphere.
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
Please write at least 15 words
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
Ran out of things at breakfast time
Excellent location by the airport, nice and professional personnel, professional services, clean
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
Location location location Nothing bad
the attention given by check-in staff and the comfort of the rooms,good food none
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
Nicely decorated reception area and room. The location isn't great for central Luton.
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
Hotel staff very friendly, room very clean and comfortable
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
Lovely room, excellent value for money
chack in took too long
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
Found the booking on line to be very good as you didnt have to leave any deposit and as long as you gave fair notice to cancel you could without any hassle. Not many bad points just observations really.not enough pictures of the rooms on line I do like to have an idea of what it may look like.however we were not dissapointed.
The rooms were really comfortable and reasonably spacious. We were made to feel very welcome and this was one of the better places we have stayed in Hertford. Didn't really cater for our early start on Monday morning and at the advertised start to breakfast (7am). The chef hadn't turned up. Parking is in the nearby multi storey.
Really helpful staff, good food and menu. No parking but multistorey car park convenient to hotel. Near to cafes and restaurants on busy high street A little under-staffed - no-one on front desk to check you in early morning or evenings meaning you had to go into the adjoining bar to find a staff member.
Convenient for my palce of work. Good access to cnetre of Hertford if you need it. No parking in street Parking was in a multistorey until I challenged that I had prebooked a space. the night staff guy was excellent. meet me at the door, jumped in my car (reason was it was a very hard location to find, remote from hotel and questionable security). Helped me with luggage and served me drink and meal and reception. He did well. Day staff not as good. Poor breakfast table. Good al a carte menu. During meal dray delivery. left doors opens to shopping street, cold air, left floor hatch open whilst blockinga ccess to door to bedroom with barrels and displaced furniture. Room was comfortable enough but areas that where dusty. Asked for breakfact refund as the room was with two brekfasts but was refused. Street and bar below rooms could b
Staff were very helpful The post code was not reflective of the actual location. Food was over priced for the actual content.
Recently refurbished rooms One member of staff not up to standard
Excellent evening meal Had to make own tea at breakfast.
Quaint, rural setting on the edge of town - real British character Wake up call performance was terrible - from did not receive a call to call coming 45 minutes early to calls coming when I did not ask for them
Convenient location, comfortable room, pleasent bar / lounge area, good breakfast decent dinner. Never quite sure whether the restaurant was open or not. The information in the room said closed Sunday evening but it was in fact open.
Club annual dinner - great value, well presented. Staff too young and inexperienced
Too Hot. Heating needs better control
Friendly staff, good food, nice rooms, excellent value for money and a very friendly atmosphere. The whole hotel was well presented and I would stay their again.
Hotel was as described and had lovely gardens - very enjoyable on a warm evening Staff were very pleasant but staffing levels seemed a bit low - service was a bit slow in restaurant and morning paper was not delivered - we collected when we were checking out.
The breakfast was OK Very Noisy, road traffic, trains, banging doors from the bar below. Restaraunt not open for dinner due to refurbishment, which it badly needs.
Good breakfast, room clean but lacking in maintenance - see below. The most uncomfortable bed I have ever slept in - the base had plywood screwed to it for support, the matress should have been skipped years ago. Shower/toilet floor tiles loose and cracked. tv picture very poor.
As commented. Bad description of location
Really big room, bath in the bathroom, not a shower as you usually get. close to the airport, you can get a taxi for 5 pounds. Noisy at night not because of the train or planes but because of other customers coming back late at night at taking showers at 1-2am, extreamly noisy plumming
Clean sheets and comfortable bed. Pleasant and friendly check-in person. Asked for quiet room but were given one on main road and next to a noisy couple despite the hotel not seeming to be occupied by many guests on the night. Difficult to find hotel due to no name on the building. Dirty carpets in room. Electronic safe advertised but not in working order. Walls very thin, could hear every noise from next room, and I mean every noise! Wake up early call requested but not received. Stains on room ceiling. Noisy late music from downstairs bar until late. Pictures of hotel on internet very misleading. They flattered the actual condition of the hotel.
Staff were helpful - if somewhat disorganised. The location of the hotel (between the railway line and a main road) made it extremely noisy. The rooms and corridors were smelly. The hotel seemed to be in the midst of refurbishing some function rooms - the bedrooms also badly need to be updated, decorated and recarpeted.
The staff was very kind, and helpful! The rooms were comfortable. During our stay the hotl was under reconstruction, the workers were a little noisy. The breakfast serving was clumsy.
The hotel was clean and central to Luton. We used it purely for "a bed for the night" before going to the airport in the morning. The rooms were simple but had all we needed, bed, shower and TV. The hotel is noisy, both through loud music in the bar and the traffic outside (only single glazed windows I think!). However you do get what you pay for and what can you really expect for £40l! If you want a luxury hotel don't stay here, but if you looking for a cheap and cheerful hotel then this is as good as any.
There was adequate parking next to the hotel. The room was ready on arrival. Staff friendly and helpful. Nice room. Breakfast was good. Our room was directly above the bar and on the night of our stay there was a DJ and disco. The noise was loud and the base made the floor vibrate, however, although it did not prevent us from sleeping because we were really tired I feel that other guests would find this a problem.
The room was clean and spacious with tea & Coffee facilities. Normal check- out time is 11 A.M. but they allowed us in our room until 12.15 (reluctantly) and provided storage for our cases until we departed for the airport in the evening. There was loud noise from the Bar on Saturday Night but Sunday Night was fine. Last breakfast is served at 9.00 am., which is a little early for people on a leisure break. My sister asked reception if she could buy some milk (we had run out in the room) and was told to go up town, they could not give her any. Perhaps they didn't have any.
funny because it seemed to be at legoland a small room with no desk and a tub as big as that of a plane easyjet. do not walk near the airport. luton town is a terrible, if you can fly to Gatwick or Heathrow
Ther was no smokin in the rooms that was the only down fall. I think there should be smoking rooms available and also I asked for a room with window and the windows didnt open got vry warm in the room.
Welcoming staff.Cooperative and eager to help.Clean environment. No wardrobe and no bedside table or desk for using stationery.No tea making facility in room.
Staff was excellent, and her assistance: hiring taxi, quick process for check-in. I also liker having drinks and snacks in the lobby. It took me a long time to figure out how to set the alarm clock, and even so I couldn't set at the time I wanted. No soap/shower gel in bathroom (it was over)
Found the place 2 b spotless and the 2 staff members on desk the 2 guys were very helpful and polite and know how 2 do there jobs. Justb when booking on line the money taken out off card straight away prefer just 2 book with card and pay on arrival because my card is in euros and occured some stupid charges on exchange rates and so on.
Price The sheets in the bed appeared not to have been changed. I slept on top of the comforter.
Clean, friendly staff, basic but all that was required was there, good value for money Bathroom light didn't work, orange walls, small, small bed, only one pillow each.
For one night stay it was good, very clean
Checking in speed very good, location very close to restaurants and train station. I think the rooms need a shelf or small table, and the air conditioning when its sub zero outside should be turned off.
it was crap couldn't adjust heating, couldn't breathe.
Staff, food bed creaked although new. manager was going to fix this.
I found it a very comfortable hotel all the staff were very helpfull and the overall standard was excellent. I think the decor in the Main Lounge was a little bit dated. Could do with a renovation
Intimate atmosphere. The stairs! The carpark!
Good breakfast and very clean rooms. No staff at reception on arrival - had to call main number for attention. Tiny bathroom.
The bed was crap, and licking shower. Verry big noise from house keeping staf during day
Room is spacious and bed is comfortable Stairway and hallway are too narrow to walk through with luggages
Restaurant food was excellent Requested twin beds and ended up with a double
The room was nice and the bed very comfortable, the breakfast very good. It was a good idea to stop here for one night after arriving at Luton airport late in the evening and the day after taking the train to London. No complains.
Had to cancel due to a medical emergency, and the staff was very kind and efficient. I would recommend the hotel to others.
The location,beside the main railway line, a busy main road and on route to the hospital.very noisy room did not have air conditioning despite hotel being advertised with it, tried to sleep with windows open, bad mistake, too noisy. Room where we had breakfast not air conditioned either. Very uncomfortable stay