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Attention to detail was perfect, as a Gm of a hotel I couldn't expect anymore than I got x x Thanks to you all x Evacuated early hours in the morning due to a fire, a bit more information to guests stood outside in subzero conditions would have comforted us x
I like the history of the house, friendly and helpful staffs. Fantastic view!! Good breakfast. nothing
We were upgraded to a room with a spectacular view of the lake. Ice on the uphill approach to the car park was not treated until mid-afternoon. There was evidence that earlier drivers had great difficulty with the surface.
The waiting staff in the restaurant where very attentive. The location and standard of the hotel was excellent. Reception staff seemed to have very good intentions on the face of it, but where lacking in customer service and experience.
Attractive old world building, spectacular setting, friendly atmosphere, comfortable room, good service expensive
Quiet , nice location, nice staff and uncomplicated The evening meals were nice but the atmosphere boring
The setting is wonderful and staff are extremely good; friendly and very helpful without being pushy.
staff were very friendly; hotel was very well managed; food was good quality; excellent value for money
The staff were very customer focussed and professional Check in took a while. The nice receptionist required some extra help around the check in time
The inter connecting door was not sound proofed enough and we heard everything from the adjoining room , especially the loud television
Room and location were excellent Food was not as good as expected (from reading extremely positive online reviews). Ambiance in the public areas (restaurant & bar) was lacking.
This hotel is a little diamond in a superb location with exceptional atmosphere. Value for money is first class.
Had day's out to the various lakes in the area. Had lovely meals and relaxing drinks in hotel. Hotel room was ideal, location heavenly. n/a
Excellant location (& near to my daughter). The staff were welcoming and helpful. The Hotel has a cosy atmosphere.
Food = excellent. Friendly and efficient staff. Good location. I felt the rooms were slightly over priced.
good food and friendly my mate beat me at chess but that wasnt their fault
Hotel location was idyllic for walkers & anyone who enjoys touring the lakes. New owner & staff friendly & professional. Both breakfast & evening meals were excellent. Premier room was comfortable & spacious. We will be returning soon.
Friendly, comfortable, good food and drinks, excellent hosts nothing
excellant location, good food and nice selection of local beers, a very plesant weekend will go again rooms a bit cold think there was a problem withthe central heating
friendly,excellent service, good food and lovely views.
Good situation in relation to walks One hour delay between being served with a drink in resataurant and first course of meal!!!! Booked twin bed and initailly given double then transferred to a family with bunks .....
The staff are dedicated and very friendly.
The location is right next to the Lake, and there are many good walks around. The staff were very nice, and the restaurant onsite and inclusive breakfast were of a very good standard. The floorboards are a little creaky, and the walls can be thin enough to hear them creak as people walk past. If you are a heavy sleeper as I am then this won't be a problem.
The food was very good,the staff were very pleasant & the log fire in the bar wes very warming on a cold day
The restaraunt! Excellent! Pool
male receptionist was fantasticly welcoming on arrival, friendly and proffessional throught our stay. Hotel maid we encountered was friendly, and more than happy to advise us on our areas walks and places to go. The hotel really was a lovely place to take my loved one to. who thoroughly enjoyed her stay. Thankyou to all the staff at Glenridding Hotel. No, None whatso ever!
Good relaxing hotel with excellent facilities and staff. No.
The location. Beautiful scenery and I really liked the cosy and friendly tavern downstairs. I stayed at the hotel on business but plan to come back for a short break with my husband in the Spring.
location rooms smelled of fresh paint - overpowering
Felt at ease and staff were affable. Food excellent but costly Requested non allergenic pillows which were not in the room on arrival.Staff dealt with matters very well.