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New, good standard, comfortable. Good breakfast. Nice playground for the children.
Breakfast was poor.
Service great, room very nice, food in restaurant very good. Location fine so long as you have your own transport
excelent quiet location very attentive staff
Very nice hotel, close to the center of Bielsko-Biala, room very clean and breakfast wonderful. Prices of the minibar very good.
Definitely the best 3 star hotel i've ever slept it. Food delicious - invoice value was not..
Everything, the staff were friendly and all spoke English.the hotel was warm and welcoming. The restaurant food was good and reasonable priced.the beds and pillows were comfy. No English TV channels exept International news buts thats usually the case in Europe.
the staff were very nice. we were charged 50 zlote (12 euros) for toast for 2 people and when i questioned the bill to see was there some kind of mistake, i was told there wasn't. i would not recommend eating in this hotel unless you want to be ripped off.
wonderful location , caring staff , cozy smoking in cafe areas
Luxury and quiet. Great place to relax and recreation activity during your business trip. Nicely located near the Szyndzielnia mountain.
The staff were fantastic, always polite and very helpful. All the staff seem to speak English and acted very professionally. The rooms were nice, but a double bed is made of two single beds, also the bed linen was made for single beds.
Good value for money
Central location, good standard of decor Traffic noise at the front of the building. Lack of air-conditioning would be a problem in hot weather.
The room was very comfortable. The restaurant was a lovely place to eat breakfast and the breakfast itself was excellent.
The room was very comfortable and furnished with style (even though a little small), the breakfast excellent. Very good quality-offer ratio for the offer I got.
Really nice. Not a single slice of cake available at breakfast.
Excellent facilities and very friendly staff. The location close to the railway station makes the hotel a good base to explore the Beskid Mountains
Excellent room, good price, Free WiFi, friendly staff, central location. No gym (I used good gym in shopping centre for 15Pln - don't forget a towel). Limited choice at breakfast
Hotel Receptionist, particulary on arrival, was very helpful. Let us change rooms as we preferred to be on the quiet side of the hotel. Location was good, both for visiting the area generally, public transport and also convenient for town and restaurants. Free Car Parking. Breakfast was a very limited choice, same minimal warm food every day. Had to ask staff to refill serving bowls almost every day. The lack of Air Conditioning meant the room was too hot as outside day temperature was over 30 degrees which made the room uncomfortable at night. Air Con is supposed to be ready for September! Wedding Reception on last night which was very noisy untl 04.30 am. No advance warning was given.
Very nice room, heigh ceiling, friendly staff. The breakfast was good but extremely limited choice. I felt Like I was eating the leftovers.
I found this hotel on booking.com but all the reviews were in Polish (I think). This was a very special trip involving finding family that had not been met before. All the hotel reviews that I found in this location had foreign language reviews so it was a lucky dip. What a good choice. The hotel was excellent choice and is highly recommended should you wish to visit this area in Poland. All the the services provided by the warm and friendly staff were excellent. The food was first class. As we do not speak Polish it was important that either the staff or the menu should have an English translation. We were impressed because both was true.
The staff were helpful and it was in a good location, outside the main town area. They were still working on refurbishing the restaurant when we arrived so no main meals available, only breakfast in our room which was very good.Heating was limited in our room and a bit cool - no phone or kettle for making hot drinks.
Overall appearance was attractive, and if travelling with a few friends could've had some atmosphere with the outdoor fireplace area. A bit spartan, and without too much atmosphere at this time of year.
The hotel was not easy to find. The both beds sheets were dirty, full of human hair. Had to change the room. Probably sheets were never changed...
Pool was lovely. Comfort rooms spacious. Pool only open from 3pm. (Not sure if it says on your website, and it was not relevant to us, but pool only for over 12 years old). Staff did not try to sort our requests in a satisfactory manner.
A delightful hotel with an amazing spa and a first-class menu, including Chateau wines at great prices. Delightfully located in the a green, well-to-do neighbourhood just outside the non-descript city. The only thing that detracts a bit from the comfort is the knowledge that it's less than 20 kms. from Auschwitz,,, But that's not the fault of the hotel... As elsewhere in Poland, people have difficulty making themselves understood in languages other than Polish (and Russian). But the yonger generation is correcting this in a hurry.
This was just an overnight stay for us on our trip from Czech Republic to Warsaw. It is really a ski resort and its prime time is winter. The staff was someway laconic with us, didn't tell us there was an elevator, etc., probably because we arrived at 7 pm instead of 4 pm and they had to wait around for us. A nice breakfast. Attractive place, a somewhat redesigned former Soviet hotel we think.
The friendly and service minded staff
Spa and Sauna Facilities The coffee in the breakfast bar....ranks with the worst in europe!!!!
The restaurant The SPA and wellness
Nice swimming pool and sauna! Unfriendly staff, poor hotel room (very small, in front of the kitchen windows)
Excellent value for money even at 3.3Pl to the pound. The breakfast buffet was outstanding. The price of the room should be quoted in the local currency otherwise hoteliers can wait until you arrive and set their own price.
Good service and cleanness, value for money
excellent breakfast, room clean football match cripted
the staff were extremely helpful, the breakfast was lovely no
Cousy place with rather fantastic chief & kitchen
Gabriela and Joanna were so helpful and friendly, they were able to communicate our wishes to Taxi drivers and gave us very good advice on places of interest to visit while we were in Poland, they made our stay very welcoming and we were very Happy there. the staff were very helpfull and friendly and spoke good English. Would return again.
There is no access to outdoor cafe . Smoking is allowed in the hotel lobby.
There was no gym. I am training for a 1/2 marathon race and there was no where to work out. I had to run outside and there was really no where that was conducive to running outside either.
a very pleasant stay, could not fault in any way. Looking forward to going back. recommand to anyone
Rooms were exceptionally clean and well appointed. Food was amazing and the dining room stayed open for us long after closing time. Views were amazing. The first and second nights, the hotel was really quiet. However, on the third day, there seemed to be a large conference which resulted in a horribly noisy party in the ballroom right under our rooms. The party continued until 4am and we were thoroughly disgusted. All this despite the request that we would have quiet rooms. The hotel was largely empty except for our small group and the conference group. We could easily have been placed in another wing of the three wings and heard nothing. My suggestion that we should not be charged went unheeded. I will not return.
the location of the hotel - the views were spectacular. the hotel was very quiet - needed some life injecting in to it. Lack of tea & coffee facilities in the bedrooms.
A reasonably nice four course dinner was also included in the price (booking.com only mentions breakfast), quick and attentive service at the restaurant. Very small but functional room, looking fairly new and clean. Good location for mountain walking (Pilsko). Free internet in the room and in public areas. We did not use swimming pool and spa facilities - cannot comment. Supposedly non smoking room had a strong smell of smoke inside and cigarette stubs laying on the outer window sill. The fault of a previous guest, but it also reflects badly on the cleaning staff.
queit location, not far from airport no, all ok
Nothing Noisy, unsatisfactory breakfast, no sound insulation between rooms, no proper restaurant or bar services. The room price versus the quality is not in place.
I booked 3 rooms but it seems that the reception booked only 1 room. A few reception people can't speak English, difficult to communicate. Spa was not avaiable in winter season, we can use only Sauna but the cost was the same, 50zl/hour. The room is not clean, and my friend families had to use "common bath room" with thier next room. The cost is not cheap.
The spacious room. There is no elevator--we had to struggle to climb five levels of stairs to reach our room. My husband has a heart condition which he noted to the receptionist. After we reached our room he almost passed out and took him an hour to recupperate.
The receptionist don't speak any foreign languages, they don't even know the numbers in English. And it was very difficult to find the hotel in Wisla because there are no signs beside the road or whereever..
Everything - large room, environment