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Charming and attentive. Lovely owner always available, helpful, whenever required. Would certainly book again. Nothing at all
Beautiful furnishings, very homely but luxurious at the same time, excellent full English breakfast.
the friendleness of the owners, and the food were superb nothing
room was big and comfortable and well-equipped cooked breakfast wasn't very generous
Our favourite hotel in Britain - its that good
Large, comfortable and well equipped room. Peaceful rural location. Great breakfast with cheerful serving staff. Difficult to find, but they do provide clear directions. No mention of wi-fi in its own directory.
Very Helpful, advised on local pubs, filled flask for our journey home, even though the weather was very cold that weekend the room temperature was perfect, obviously they had a good heating system
the hospitality was second to none
Beryl is set in lovely grounds and the view from the bedroom was lovely. The room was very clean and comfortable with a nice size modern bathroom.
It's location Very uncomfortable mattress on first night - but room changed for second night. Decor in first room somewhat shabby and worn.
friendly staff, pretty room. I would have liked a bath!
Charming location. Not good value for money. Requested 4 poster bed, thought would get nicer room, however not particularly clean, room small, basic, no net on huge window which directly looked over main street and another hotel, so had to keep curtains closed all time and weather very hot, didn't sleep well as no air able to circulate. An old small portable TV, a kettle thats cord was too short, therefore had to boil on the floor and no milk for morning tea!. That morning had breakfast in sister hotel across road, no staff in the Ancient Gatehouse at all, all closed up! Would not recommend this hotel, not good value at all, other hotels in same road but unsure of there prices!
The convenience to city centre and it was quiet Having to use the hotel opposite for breakfast
The room which overlooked the cathedral green. The room itself was excellent and the view was amazing!
Good location directly opposite to the cathedral. Rooms used but comfy. Looked a bit neglected but bearable.
Our room was fantastic. A great view of the Cathedral, and a magnificently comfortable bed, that did not look out of place. The whole hotel has plenty of character and charm. I don't think there was anything that I didn't like. Though I think the stairs to the upper rooms you have to be stable on your feet, as they are steep.
Friendly and welcoming staff, excellent food in the restaurant, historic and central location parking was a bit of an issue but a minor thing
Its nearness to the centre of Wells. View of cathedral west wing from our bedroom. Being in an historic building. Not being able to stop outside to unload luggage. A very old building but attention to detail poor, eg electric fittings in room, dirty bath, having to go across the street for breakfast in a co-owned hotel. No receptionist available for checking out at 9.40 am
It was such a fascinating location. Checking out was done at the hotel across the road but this wasn't made clear.
Friendly owners and a lovely setting
the restaurant was closed
Positive & friendly attitude of the staff
Very friendly all round. The food was excellent, it was easy to find and we would be more than happy to stay there again.
I stayed in this hotel for 3 nights when visiting Glastonbury and Wells. The service is excellent and the staff is very friendly and helpful. Very beautiful and comfortable room. Excellent breakfast with plenty of choices. The hotel is situated in a very peaceful location and ideal for exploring Summerset. Absolutely recommendable.
Best poached eggs in the world. Very efficient check-in/out. Very friendly staff. Local jam, art, etc on display and available to buy. Nice looking house. Big room. Free wi-fi. Room was very cold, shower didn't work, bath took a long time to fill. Car park was down a muddy poorly lit track.
The Food was excellent & the bed very comfortable Although the only member of staff we met was very nice.She seemed disorganised. No info in the room..no phone. V. little hot water
All of the hotel staff were polite and friendly. The complimentary tea/coffee/biscuits/spring water and especially the port & sherry were very welcome after a hard day's sightseeing! I was also pleased to see that the hotel appears to be wheelchair friendly, an important factor for the family staying in the room next to ours.
Very welcoming staff/owner, quiet location, spacious room, good breakfast there is nothing in Meare, not even a pub, so a car is a necessity, Glastonbury, Street and Wells an easy drive away
exellent spacious room with character,good food,friendly staff and superb position for wild life. Only minutes from Glastonbury which has a number of good pubs and restaurants. nothing