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The Hotel is very good and exelent Access difficult- not sufficient direction signs
brilliant range of food at breakfast, the way the tablecloths were changed after each table had been used, the pleasant decor in the public areas We did not learn any German at school and would have found it helpful if the dinner menus had been translated into English
All staff were very helpful and friendly No, it was superb
Very good hotel in the middle of the city Wernigerode. Excellent breakfast and a la carte dinner Very difficult to find in the dark. The signs to the hotel should be illuminated.
The hotel was wonderful and location was great. 'The breakfast was great...the only bad part was the dinner... restaurant food was overpriced for dinner and service was poor. They did not even ask if I wanted dessert or coffee and we could not get them to even come to the table to ask, we had to chase them down.
Being in the centre of this wonderful ancient town, and being made to feel very comfortable. It was extremely clean and the rooms were large and beautifully decorated. A luxurious hotel. There was an unpleasant smell of drains in the reception area of the hotel, which is probably explained because of old sewerage systems, but wasnt noticeable anywhere else in the hotel.
Comfort and cleanliness, food of excellent quality,position in town very difficult to access-needs clearer maps for motorists.Car parking 10Euro/day-12 if the system is not explained.Pool would be nice.
Excellent hotel: Reinheid alom, mooie ruime kamer, voortreffelijke keuken met zeer gevariëerd ontbijt en caloriebeperkt heerlijk diner (weinig vet en koolhydraten). Ambiance en inrichting smaakvol. De gasten staan centraal bij het prima samenwerkende personeel. Persoonlijk hadden we geen interesse in de uitgebreide wellness-mogelijkheden. Wel misten we een zwembad.
The breakfast is fantastic. Lounge is good and there is welcome drink. The room is very nice and the bed is comfortable. The spa is great. It is next to shopping street. Staffs are very responsive and helpful. Some staffs does speak good english. This is the best stay of the whole trip. There is only one terminal at the lobby to access internet for free. The parking is very expensive.
The location, right in the centre, within walking distance of everything Trying to find the hotel by car is tricky. City directions were not very good and sat navs useless
Clean, quiet, comfortable, near local transportation and the steam train depot. Easy walk to center of town. Good breakfast No, everything was excellent
close to station and town centre. also superb for those who wanted to observe the HSB steam locos. highly amusing drinks delivery system. in view of the number of english visitors, and other countries, the lack of anything other than German spoken, with basic info was not good.
Breakfast was excellent as was the food generally. Location was probably as good as it gets for steam locomotive enthusiasts. The room was rather small. Toiletries were not replenished.
We were there for the steam trains and we loved being next to the train yard. Others may not find the street and train smoke as appealing.
Loved the proximity to the railway & the way that the steam engines were just across the road and steaming all night. Restaurant had a railway theme too. Staff very helpful & friendly.
Outstanding location adjacent to the railway station, provided the room we asked for, great breakfast, good dinner with happy service.
If you like steam railways and you're coming to the Harz Mountains, then this is the only hotel to stay in. Everything about the hotel is very good. The room (overlooking the loco shed) had a great view, the accomodation was comfy and the bathroom excellent. The hotel's location for the town is also very convenient and the hotel easily accessed by car. The buffet breakfast was exactly as we like them to be and the evening meal menu was excellent in terms of scope, value for money and quality. If you're travelling to this part of Germany for the first time don't expect everyone to be able to speak English - learn the basics and have a good phrase book! None the less the staff were warm, welcoming and friendly. This is not really a "not like", but... we were there in a heat wave (which was great) however the room was sweltering (as you'd expect). There's no air conditioning (which isn't the end of the world) but as we had to have the windows wide open we were disturbed by the road traffic right outside - where does everyone go at 5.30 in the morning, and why so many of them?!?! So, if you're booking for a summer visit then maybe a room at the back would be cooler and quieter - you can still watch the engines from the various balconies and terraces, and with a beer in hand (which is another plus for this hotel)
helpfullness of staff.
Hotel recently refurbished, clean and comfortable. Convenient for station and narrow gauge railway and only a few minutes walk from town. Ideal for railway enthusiasts as dining room overlooks steam loco depot of the Harz narrow gauge system. Excellent breakfast buffet, good evening meal. Nothing I disliked-however there are insufficient staff to deal comfortably with large numbers dining at same time. For the same reason an early morning call was overlooked-fortunely without on this occasion causing difficulty.
Friendly atmosphere, contented staff, pleasantly situated in a very lovely town. Would strongly recommend it. Smoke alarm activated on night of 20th so called fire brigade. False alarm and key holder was quickly on the scene. Unfortunate but no harm done.
I found the hotel efficiently run, and the staff very courteous and helpful. Also some nice touches - like a bowl of fresh fruit in one's room every day. The hotel is also pretty convenient both for the station and the market square. The breakfasts were excellent.
Nice location near the centre of the town. Very good breakfast. Wireless internet did not work in our room.
Breakfast is so great!!! Wir can buy something at the Supermarket Lidl.(close to the Hotel) no kettle in the room.
Bedroom and the breakfast room were beautifully decorated. All staff, front desk, cleaning and breakfast, were friendly and helpful and recognized us each time with a smile and greeting. Hotel was well situated near railway (especially the steam train to the Brocken). We very much enjoyed staying there. Because of the very hot weather during our stay, we had to have the windows open during the night and at times the traffic was noisy until late evening. This is a problem with many hotels which are chosen because they are conveniently situated to the railway and the town centre. This would NOT stop us staying there again.
Convenience to town center and train station. Excellent selection for breakfast and very convenient to restaurants.
Centrally located and reasonably priced.
Very friendly and helpful staff,i liked the fruit in the room,a superb breakfast.Very clean and comfortable.
It was brilliantly positioned for my travel on the Harz railway to Brocken
The hotel is good for a short stay in Wernoigerode for the Harz mountains and the steam railway. It is centrally located and close to all the rstaurants etc in the town centre. Although my room was non smoking I could detect the smell of stale tobacco smoke in the room on my arrival
The rooms are spacious and well appointed. Fresh fruit in the room is a nice touch.
The family room was so big, comfortable and clean. The atmosphere of breakfast is very nice. The staff were all kind. Located in the center of the town, good for sightseeing. ファミリールームは大変広く，清潔で，居心地がよかった。朝食の雰囲気も良く，スタッフも皆親切だった。街の中心なので観光もしやすかった。
Centrally located. Rooms spacious and quiet. Excellent breakfast.
Very spacious rooms, good breakfasts, nice location, no hassles.
Quiet location Breakfast indoors with closed windows, muggy, no A/C, 86 degrees. adjacent patio was not open for breakfast, unbelievable.
This was my second stay at the Hotel. An apartment including separate kitchen/sittingarea and bathroom is excellent value for money. At the Weise Hirsch about 100 yds away you would pay twice the rate for a smaller room. The staff are all very frindly and efficient and the Potato (Kartoffel) House restaurant portions are fantstic. In he summer some rooms can get hot as there is no aircon.
Very spacious rooms/suites, very clean and quite comfotable; very close to the old city. Fantastic little town and lovely surrounds. No option not to take breakfast; hotel staff had limited other languages and were 'functional' rather than welcoming.
We were very impressed by our room - more of an apartment than a hotel - and it made our stay excellent from the very beginning. The manager and front desk staff were also very friendly and helpful. Breakfast was impressive and delicious, and the Kartoffelhaus was cozy, reasonably priced, and extremely good.
The friendly staff,the excellent breakfast spread,my television broke down but on my return later,it had been fixed,very impressed.
Spacious apartment with room to relax and separate bedroom. Useful small kitchen and dining table in room. Good breakfasts provided. Situation very convenient for the town and for the Harz Railway. Nothing of note
Excellent breakfast, spacious room, city center
We were very enjoyed. Thanks a lot.
Shopping and Sight seeing
Friendly staff,good breakfast, clean tidy Hotel,lovely location on market square, quite rooms.
Very good location,good breakfast,a wide room,and a smoking area in the hotel. Nothing.
Staff was very friendly. Shower was hard to adjust temperature.Needed more towels.Noisy at night.Business across street was breaking up furniture well into the night.
The location was exelent. The breakfast was first class. The price was reasonable.
Outstanding four star hotel offering value for money. Very friendly, personal service in a spotlessly clean hotel.Excellent rooms with their own character. Excellent breakfast offering wide choice of hot and cold food. Perfect location in the market square. I give this hotel 10 out of 10! No
Hotel staff were very kind. And the location is very nice.
It was cold and quiet- "off season" in the small town before the X'mas markt begins, but it turned out that my family had really a very nice and quiet time in the hotel. Breakfast, dinner at the restaurant were both great.The staff, the large family room, the location...everything was nice. The parking wasn't difficult at all even the hotel locates at the center of the town.
Scenery inside and outside, peacefulness, atmosphere, closeness to nature and town at the same time
Room excellent Shower rather cramped
Friendly unique hotel, family run, away from the main town. 19 mins walk up a small hill. Food excellent value. Message good. Limited number of staff needed to do most jobs. A little more expensive than others in the Harz Mts but still good value and a unique, historial place.
Lovely atmosphere - very clean and an excellent Breakfast ! No Mini-Bar
The rooms are well appointed and the hotel is in a nice location. The breakfast buffet is also very good.
rode the railway none
We were made to feel very welcome and it was very relaxing. The pool area is very calming and tranquil but we were there at a quiet time and had it to ourselves! Would definately go back.
Nice castle view from twin room; good breakfast, nice spa
The peace and quiet in a good location with a splendid view of the castle. No
Booked room with balcony, none available. Wireless internet indicated as available in rooms - does not reach rooms on 2nd and 3rd floors.
good view through the window, nice sauna and swimming pool nobody spoke english
Convenience,cleanliness,excellent breakfast and attentive but not overbearing staff.
Wow, that pool and the heated seats were great! The walking trail outside was nice and the hotel is much prettier in person than online. No English but who cares! They were very accomodating.
Very enjoyable stay at the hotel. It's only 5 mins walk from the centre. Some rooms have balconies with a great view of the castle. The staff were most pleasant. Breakfast was excellent with a large variety. The pool is a real added bonus. Highly recommended.
The hotel was centrally located and most suitable. The staff were most helpful and good humoured and nothing was too much trouble. Restaurant had very interesting food. The rooms were clean and spacious and the bathroom was good. The pillows were troublesome. They were large but the sort that were only suitable for those who lie on their back or stomach. Simply they were too thin even when folded double.There were no tea or coffee making facilities in the room however, I was able to persuade a restaurant member to provide a flask of hot water, a couple of tea bags and a drop of milk. This was provided on a tray which we carried up to the room.
Clean, good breakfast, English speaking staff Additional tourist tax charged on the room was not made clear on website. Charging for bottled water in room was a bit greedy.
Good location, high quality, good service and excellent breakfast.
Breakfast was nice. Large selection including warm food. A bit too expensive though at 13 euros per person. The spa area was crap. The saunas were not turned on. They gave us a room on the street side and the noise was so loud we could not sleep.
location, early breakfast, good restaurant and high quality of meal
Great access to center of town. Very comfortable hotel with an excellent breakfast. Staff were friendly and helpful.
This was our second stay here. The room was lovely with a great view of city & hills. (We had a panorama view room in the large hotel; we were not in the Truss House.) Breakfast was delicious with many options, including eating in the garden or dining room. Dinner at their restaurant across the street also was delicious. Very kind & helpful staff. They do not have internet access but we didn't mind going to an internet cafe. We mention this here because internet access may be important to some travelers.
Excellent size room in good decorative order. The only small disappointment was that we were ecpecting a 'view of the forrest' which was very hard to see through the windows.
Place, free parking, breakfast Reservation" Schlossberg hotel" room in pension with wiew on hotel!! Only breakfast in hotel. Tv 12'' ? no shampoo, bathsoap in beathroom.
I liked the friendliness. They covered everything from helping to park a big car in a small space to ensuring that we had water in the room for the night. I left my handbag over the back of the chair at breakfast and it was brought to my room before I had finished cleaning my teeth. The staff were smiling and pleasant at all times. And there were little dishes of biscuits on the various tables The pole in the room was a little tricky. It meant that the light had to be turned on for night visits to the bathroom. But all in all charming.
the serenity of the site the near absece of communication as a result of the language barrier The staff on hand was unable to express himself in english The menu was also entirely in german
Good old fashioned class and taste. Would be very hard to beat at twice the price if all the rooms are as good as ours was. Excellent staff. NO!
Very friendly and attentive staff, location (near the towncentre and castle), breakfast is excellent!
This is a wonderful hotel on the outskirts of Wernigerode. Our room was quite small but comfortable and had a wonderful view over the town. Food both in the restaurant and at breakfast was excellent. The bed! I know it is Germany where this is the norm but it was two small mattresses in a box. Are the Germans not fond of their partners as it is very dangerous to creep towards them and fall through....
Breakfast was excellent Staff were extremely helpful No internet access Television channels limited Bed linen not really top quality
excellent breakfast, one excellent staff member ( female ), owner cares nothing about customer service or speaking to guest and male staff member rude and knows nothing about customer service, assistance with luggage, etc. I found booking.com and hotel website and brochure misleading and borders on false advertising. See above. I booked this based on experience with booking.com. Was so upset with service of employee and our location, that I cancelled last night with three days notice, still charged a unreasonable amount. Stayed three nights there, never again. Not pleased with response of booking.com representative on phone while at hotel. Will reconsider my use of booking.com in the future.
Location, comfort, breakfast N/A
The Hotel was excellent value you money, spacious family rooms complemented by friendly staff. Ideal family based hotel for older children aged 7 -14. Situated within ideal proximity of Bad Harzburg and Thale.
The hotel was all that I could have wished for.
The Hotel was ideally situated in the centre of the town with car parking facilities. It was very convenienent for the restaurants, shops and tourist attractions. No. The Hotel was very clean and we had good size rooms
Very central, good breakfast selection. When we arrived, we were given a free upgrade at no extra cost, which was a very pleasant surprise and the suite was excellent. For some reason, the hotel bar/cafe was not open in the evening, however, there were numerous alternatives within a couple of minutes walk.
Very friendly staff- we recieved a warm reception and were made to feel very welcome. The staff went out of their way to ensure our stay was comfortable.
Excellent location in the older part of town. Friendly staff. Atmosphere and ambience of the place.
The staff at the hotel were very helpful in there advice as to where to go and the best days on which to go.
clean comfortable rooms the strong smell of cigarettes in entrance hall
I strongly recommend this hotel as a perfect option for such a budget. My room was always perfectly clear, towels changed frequently. I had a room with a shared bathroom but all the facilities were spotless. Breakfast with a good range of foods, all of good quality. Evenings, I also frequently dined at the hotel restaurant - delicious food and really big portions (having a soup and warm starter meant a satisfactory dinner for a woman). The hotel is perfectly located - practicaly within a market area (1 min walk to the city Townhall), up tp 10 min walk to the Castle and to the railway and bus station. Not mentioning that the hotel is located in a lovely XVIth century, panel-walled building after a renovation. Very nice, helpful staff. Unfortunately, no lift.
Excellently located in beautiful medieval town close to the pretty market square. Good sized room, typically continental breakfast and good choice of evening meals. Ideal for rail buffs because terminus of narrow gauge railway within walking distance. Limited parking
The location is perfect, ~300 m from the Marktplatz. The room (ours was number 3) was very large and confortable with large bed. The shower in the bathroom a tad small, but ok. I didn't see a lift, but there may be one. The building is very nice, old and traditional, but fully restored. Breakfast was good, we didn't dine there, but is was typically full, so it must be good too. Lots of places very close to eat and shop. The parking is small (about 6 cars) so you may have to park in the street.
Hotel exactly met our expectations, it was clean, calm, breakfast was good, personel competent and English-speaking. Bathroom was bigger than met usually, room maybe a bit too small if longer stay was planned.
Fortunate enough to get an upgrade. tiled floors add charm, breakfast buffet was excellent (villeroy & boch china). Location in heart of town fab. Parking was a bit of a hassle
polite staff good breakfast
Situation was good. To get there was little difficult for the rtaffic reorganisation caused by road maintanense. Parking plase was quite limited. We managed to get it from neibouring restaurant. W-Lan communication to internet was our hope. There was no.
They will not accept VISA-Cards - Only Cash - and only on the excakt amount !!!
the breakfast was very good the position of the holel it was surrounded by 3 roads and 2 cornersThe parking very small
receptionist spoke english and good buffet breakfast.also very close to city center and good parking
Location, close to railway station and town centre
Cosy and central in city. Better cleaning.
Staff really friendly. Hotel was very comfortable. Breakfast was very nice. Hotel is close to the HSB railway which is why I chose it. With a little help from TomTom easy to find and park the car.