West Harwich Hotels

Both pizza parties were out of pizza before the half hour so my family didn't get any. there were kids running up and down hall banging on my door all day/night. I called front desk they said not much they can do because there's a lot kids there. So we didn't get much sleep. Line for breakfast was 30 min long.

The staff was not friendly. They were rude, yelled at us when we called to request extra towels. We were told by front desk breakfast was until 10:30. Went down at 10:10, and breakfast was over. Apparently it ends at 10. The man was very nice and apologized. He said we were the second couple that was told 10:30. Other hotel guests came up to us and asked if the blonde at the counter was rude to us. Apparently, other guests were yelled at by her as well. The room was disgusting. Ants were climbing along the window. The bed was broken and held up by a wooden board. The furniture looked like it was from the side of the road. And we stayed in one of the more expensive suites! I was told by a local this hotel is considered a "party hotel" for the locals. They don't keep it up because the locals trash the rooms. We are a couple in our mid 30's who were looking for a romantic night away. I would not recommend this. In fact, I have traveled all over the world, and have stayed at many other spots on the cape, and this is the first time I've taken time to write a poor review. I understand things can't be perfect all of the time, but this was horrible. Dirty, very rude staff. I cannot come up with one good thing other than the man who apologized to us for breakfast. You can get something much better, in the same location. Look elsewhere! It's worth the extra $20 to stay in a spot that isn't littered with ants.

Not much Dirty and old. My wife yelled at me when we showed up, she wasn't happy with my selection.

The staff were very nice, and good location. Right on main at. The hotel was run down and needed some serious updating. The common areas were not very clean, especially the outside and lobby. The room was dusty and the carpet could have used a good cleaning. Not that big a deal. Was really quiet for Main St. The staff were really sweet. I've stayed at worst! Michelle

Not much. Room was filthy. You could see the grime built up on all the tables in room. All of the wallpaper in room and hallways is falling off. I've been coming here for over 20 years and they have never redecorated at all.

This place was pretty scary. The windows of the hotel look like they haven't been washed in years. There was water damage spots and paint chipping in the rooms. There was a giant jacuzzi tub which I didn't understand the purpose of. The bed/sheets seemed clean but the rooms in general were gross.

Nothing Room was very outdated and smelled. Bathroom was disgusting. However it was a slight step up from the first room they tried giving us that smelled like mold.

Location The jacuzzi in our room didn't work when we got there took them 3 hours to fix it. The tv only got one channel and was very fuzzy but they said they couldn't do anything about that and then the last night we where there we got locked out our room for over an hr because they couldn't figure out what was wrong with the door turned out to be the batteries had died in the card reader and after another 45 min all the manager said was here are your new keys have a good night bye no apologies or anything

Room smelled awful. Place was shoddy.

Breakfast was wonderful and the colors chosen for the rooms were calming Most everything else. It was very very noisy. There was no fridge no table, a broken wicker chair. No antibacterial hand soap. The floors were beyond filthy. I went searching for a swiffer it was that bad. The outlet behind the bed is a major fire hazard as it has been damaged and had no cover and anytime someone slammed their door the light plugged their would flicker. When anyone entered the building our door would bust open unless locked and when locked would rattle loudly. The pool was ice cold. And the beach was disgusting. Literally there was not a soul on it yet the public beach was packed

Location was close proximity to the harbor where we had to catch the ferry. Room smelled like smoke and musty. A/C should have been kept on. Continental breakfast selections were inferior Continental room is tight, we had to bring back the food into our room to sit down.

Comfortable beds, indoor and outdoor pools Both my rooms smelled really bad, one of them has empty liquor bottles in the dresser and the room smelled like the previous person to stay there spilled rum and vodka all over the floor, when we told the hotel they said they would send a person to clean up. The person never arrived when we returned to the main office the offered a can of Lysol cleaning spray. Both rooms also had a faint smell of cigarettes

the staff were all very nice and helpful. Whenever you needed anything from directions to reservations, they were prompt, friendly and helpful. I loved the fact that it was right on the beach and had both indoor and outdoor pools. I wished there had been more activities available at this hotel such as tennis rather than having to go to one of the other properties. I also feel that food was on the expensive side, and maybe some complimentary breakfasts could have been included

Having the availability of a private beach was quite nice. It would be nice if all rooms were equipped with a microwave and coffee maker.