Westlake Hotels

A good property if you need to visit Sabre Headquarters. It is clean and the staff is friendly, it is just a bit far from many places to eat. You are kind of a captive audience if you stay at this property. Would not recommend rooms on the 1st floor, it feels like you are in the basement.

Sometimes you can get this hotel for a steal and other times it's really full and the rates are much higher. Either way - I'm always happy at this hotel! It has a very welcoming appeal in the front lobby and a comfortable lounge and bar. The rooms are well kept and the beds are super comfy.

The Hotel generally is of a high standard. The staff were all very friendly and helpful. The complimentary shuttle is extremely useful for those without a car. I used it to and from DFW airport, plus vists to local shops. The gym was very tightly packed and a bit claustrophobic, but the machines were good quality and all had TV monitors to relieve the work-out boredom! There is a larger fitness club 5 minutes walk away, but I didn't sample it. The only downside was that the cost of direct-dial international calls from room are very expensive; I belive they should publish the rates so that you are aware of this fact; although I suppose most business travellers would be aware of this. Also, there was no in-room safe which was suprising for a Marriott.

Considering it's a fairly basic hotel in an office-park area with very little else around, I was surprised to find that this Marriott had such bad signage. I arrived late at night, and after a bit of confusion parked in a lot near what I hoped was the front entrance of the hotel. Once I actually found the front entrance, the front desk staff informed that I would be towed if I left my car in that lot. (Glad I asked about it.) I asked for directions to the hotel's underground lot, but even then it took me a while to find it. My room was on Floor 1. You'd think this would be above the lobby floor, but it was below. From bottom to top, the elevator floors go 1, Lobby, 2, 3, 4, etc. The nice thing about Floor 1 is that it's a straight shot to the garage--no elevator needed. Everything else at the hotel was very nice. The room was spacious, the food at the bar good, and the staff friendly.

Stayed a night at the hotel after an ice storm. Was able to make the booking on short notice. Room was fine, hotel was good. Underground parking helpful as a result of the weather. Unfortunately, food service seemed a bit limited as a result of the storm. I woul d stay here again.

I like the hotel but I just don't like the beds they have - I find it hard to get a good nights sleep. Other than that this is a great hotel. Also avoid the first and second floor as it can be a bit noisy.

Opinions differ widely about this hotel - I love it, but hey, what dio I know (I only spent 14 years in the hotel business!). Good shuttle from DFW, good check-in - refurbished guest rooms with Marriott linens and the new (for me) 'connections hub' (that allows you to plug your laptop into the flatscreen TV. Public areas are being refurbished which means a temprary (poky) bar area. F&B is NOT a great feature here - shame really - I guess if you bring a car you can drive a few miles to Southlake, or back towards DFW, where there's every type of restaurant you can imagine. But if you're without a car, they could do with a more imaginative offering. In the summer the outdoor pool is nice. It's a business travellers' pit stop, but a very attractive one.

I would definitely stay here again. The room was comfortable, the staff was very friendly and they even have a shuttle going back and forth to Southlake Town Center. Loved it!

Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.

I loved the Staff and customer service! Those brilliant smiles serves great Texas hospitality! There was nothing I didn't like! The Gaylord is home away from home!

The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.

Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.

safe and well managed water park with LOTS of lifeguards. integrated room-key/payment system on adult wrist bracelets works everywhere, including vending machines. very expensive, $65 dinner buffet, $60 breakfast buffet, plus tips for a family of 4. Magic quest scavenger hunt game $30-$50 per child. Parking is difficult.

First and most importantly, my children had a blast. My oldest loved the slides and the younger two enjoyed the pools/play areas bot inside and outside. As parents, we liked the outside area better for less chlorine smell and burn. The staff was very nice and attentive from the front desk to the cleaning ladies to the lifeguard and activity leaders. The front desk gave my son a special birthday wolf ears and a token for a free ice cream since he just had his birthday. There was a lot to do besides just the water park which was nice. Our room was clean when we arrived and that was the first thing we checked. I read reviews of crumbs in beds, bed bugs, mold in the bathrooms and so on so I was very nervous about this. But our rooms were great. We loved that they had starbucks right in the lodge! We only got lunch items from the Lodge and went out to dinner off property but we didn't find the food to be that bad or overpriced. My suggestion would be to order a whole pizza instead of slices and just reheat in the microwave for following days to save a lot of money! We also purchased 2 refillable cups and used them for the whole trip which was nice. I was also happy that they had salad options for us adults who didn't want to go overboard on unhealthy choices. And for those that are really on a budget, the rooms have a mini fridge, microwave and coffee maker. We brought breakfast and snacks and even brought our own toaster from home. You can eat whatever you want in your room instead of buying everything there. All of the guests that we had interactions with were nice and also seemed to be having a great time. The location is great with a grocery store, restaurants and entertainment nearby so while you may be tempted to never leave the hotel, you have many options around. If you forget anything don't worry, they have a lot of clothing, toiletries, bags, bathing suits and so on for purchase right at the lodge. You never really need to leave if you don't want to which is great for people who take a flight there. As some other reviewers mentioned, there is a strong smell of chlorine in the inside part. But honestly, this is expected and similar to every indoor pool I have ever been to. But for this reason we spent most of our time at the outdoor section. Renting a cabana is very expensive. Apparently the price changes daily but when we asked it was $170. We were able to find some shaded seats although they are a little hard to come by. Other people mentioned rust and I didn't see it until I waited in line for the slides with my oldest son. There is some rust along the stairs and on the doors to the bathroom. Did I ever feel nervous about it, no. It was NOT rusty nails sticking up all over the place that a kid could easily run over and get hurt on. It is a very moist and corrosive environment so it is bound to happen. Would it be better if they fixed it, yes. But again, I wasn't too worried. The water in our shower would have pockets of colder water come here and there, again not the end of the world but not perfect either. On the flip side, the sink water in the inside downstairs bathroom was incredibly hot, I had to collect the water in my hands and hope it cooled enough to then rinse my kids' hands. They have a candy area right by the refillable drinks that my youngest was attracted to and we had to keep on pulling him away. One of my children has type 1 diabetes and a gluten allergy so we try to stay away from candy, sweets and bakery items for the whole family when we are with her. The placement of this candy and lack of alternative items made for some sour moments but luckily I came prepared with snacks of our own.

Friendly staff, I love the tennis courts and want to visit again to use the outdoor pool by the lake. The proximity to shopping is nice and very close to the airport.

Continental breakfast wasn't offered.

Staff was super friendly. We are a young couple from Louisiana. We visited to go to Six Flags. Not a bad drive to get to the park. Clean rooms, fairly comfortable beds, nice breakfast. There was a little league team staying and the hotel was pretty booked but it wasn't a long wait for breakfast. Right across the street from a delicious Mexican restaurant with amazing margaritas. We also visited the hotel bar and they made yummy drinks. Overall great getaway! Elevators were a little slow but nothing terrible!

Very friendly staff, clean rooms and hotel. Decent breakfast.

Beds and Pillows were great! Rooms were clean! The Staff was the best The shuttle was efficient when picking people up from the airport The breakfast was great The location, no where near a city. The gym shouldn't be called a fitness center Going down stairs is faster then taking the elevator