In our room, the wallpaper was rolling off the wall. The hotel was rundown and not the cleanest it could be. Kitchen closes way too early on a Saturday night.
4 stars
Sonesta White Plains Downtown
Photos of Sonesta White Plains Downtown
Overview
Featuring a restaurant, bar and an indoor pool, this hotel is located next to Westchester Mall. Free shuttle service is provided to Westchester County Airport. The elegantly decorated rooms of the Sonesta White Plains Downtown offer large windows and dark wood furniture. Wi-Fi, a cable TV and an in-room coffee maker are also available. Whisk serves American cuisine in a casual atmosphere. A cocktail lounge is open each evening. Guests of the Sonesta White Plains Downtown are welcome to enjoy the windowed indoor pool facility and on-site fitness center. A gift shop and business center are also open. The Sonesta White Plains Downtown Hotel is less than 5 miles from the Neuberger Museum of Art and less than 13 miles from Empire City Casino.
Latest deals for Sonesta White Plains Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sonesta White Plains Downtown
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free airport shuttle
- Business center
Basics
- Wi-Fi (surcharge)
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining area
- Dining table
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- No smoking
- Upper floors accessible by elevator
Bathroom
- Shower
- Additional bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Storage available
Media and entertainment
- Flat-screen TV
- Gaming console
- Cable or satellite TV
- CD player
- TV
Parking and transportation
- Parking
- Free airport shuttle
- Valet parking
- Private parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Cribs available
- Kids meals
Pool
- Heated pool
- Indoor pool
Outdoor
- Terrace/Patio
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Sonesta White Plains Downtown
8.0
Very good
893 verified ratings
Wonderful
433
Very good
138
Good
108
Okay
46
Fair
75
Mediocre
32
Poor
61
Summary of reviews
Guests say
Guests appreciated the cleanliness and friendly staff of the hotel, but many expressed dissatisfaction with the service, citing issues like lack of front desk presence and high additional charges. The value for price was also a concern, with guests feeling that amenities like breakfast and parking should be included in the rate.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.1 out of 10
458 reviews
7.8 out of 10
222 reviews
9 out of 10
36 reviews
8 out of 10
3 reviews
All reviews
Overall very good. Shuttle very good. I’d return. Only suggestion is drain in tub/shower slow.
The rooms were clean and comfortable. Service was excellent. Everyone was friendly and helpful.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at Sonesta White Plains Downtown?
Guests have described the beds as comfortable, with excellent pillows and well-equipped bathrooms.
Is parking available at Sonesta White Plains Downtown?
Yes, the hotel offers valet parking and private parking for guests.
How is the food quality at Sonesta White Plains Downtown?
The hotel provides a restaurant, bar/lounge, and breakfast in the room. Some guests have mentioned that the breakfast was reasonably priced, while others found the breakfast to be expensive.
What can I expect in terms of cleanliness at Sonesta White Plains Downtown?
Guests have commented on the cleanliness of the hotel, with some mentioning that the rooms were clean and comfortable, while others noted issues such as dusty pillows, carpets, and curtains.
How is the customer service at Sonesta White Plains Downtown?
The staff has been described as kind, gracious, and helpful. However, some guests have mentioned issues with unfriendly staff and service, such as the lack of early check-in and unaccommodating behavior during breakfast.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
Guests suggested visiting during the low season in March to potentially avoid crowds and high prices.
Explore Nearby Attractions
The hotel's proximity to The Westchester Mall and various parks makes it convenient for shopping and outdoor activities.
Check for Hidden Fees
Some guests were surprised by additional fees, such as a "Destination Fee." It's advisable to inquire about all potential charges before booking.
Request Housekeeping
Daily maid service is not provided unless requested, so guests should ensure they communicate their housekeeping needs clearly.
Be Mindful of Noise
Some guests experienced noise disturbances, so it may be beneficial to request a quiet room away from potential sources of disturbance.
Verify Room Rates
It's advisable to double-check room rates, as some guests reported disparities in pricing for similar bookings made at different times.
Consider Room Upgrades
Upgrading to an executive room was reported to result in a more comfortable stay, so it may be worth considering for an enhanced experience.
Pet-Friendly Accommodation
The hotel is pet-friendly, but guests should be aware that charges may apply for bringing pets.
Check for Room Refurbishments
Some guests noted that the rooms were in need of refurbishment, so it may be beneficial to inquire about the latest updates to the accommodations.
Location
66 Hale Avenue, White Plains, NY 10601
What's nearby
- Crowne Plaza Hotel27 yd
- The Westchester Mall246 yd
- Percy Grainger Home and Studio0.4 mi
- Bar Building0.4 mi
- J Harvey Turnure Memorial Park0.4 mi
- Galleria at White Plains0.5 mi
- Presbyterian Rest for Convalescents0.7 mi
- Delfino Park0.7 mi
- White Plains Historical Society0.8 mi
- Westchester County Center1 mi
- Burke Rehabilitation Hospital1 mi
- Battle Hill Park1.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sonesta White Plains Downtown
Low season | November |
|---|---|
High season | February |
Average price (weeknight) | $264 |
Average price (weekend night) | $305 |
When to book a room at Sonesta White Plains Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sonesta White Plains Downtown
FAQs when booking at Sonesta White Plains Downtown
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See most recommended stays in White PlainsGood to know
Value for money | 7.6 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | White Plains Westchester County |
Distance to airport | 3.8 mi |
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