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Room was reasonably clean. Hallway smelled moldy. Rat swimming in swimming pool.
It was a place to sleep Had issuses from the start at this hotel check in took forever lady at front desk was hard to communicate with then my room took a shower next morning to find that tub drained very slow also had problem with toilet asked for things too be
New build, hasnt been run down yet No
Very friendly staff! It met my expectations.
I like that they had drinks and snacks available for purchase in the lobby. The front desk person who checked me in was a bit rude and unwelcoming.
The dÃ©cor was very modern and new. The bed was very comfortable. The microwave and frig were handy. The cleaning staff leaves well before noon so you can not sleep late if you want your room serviced.
Very clean, and beautiful public spaces. Rooms were modern and comfortable. Would stay again, definitely! Area in which it was located was not so great in location to other stores and restaurants. But not too far a drive to get to them.
Quiet and Clean. Efficient check in and out. Substantial breakfast offerings. Comfortable rooms!
The rooms are clean and staff was friendly! The breakfast was not good.
It was a VERY pleasant surprise to see how great the room was - less than a year old hotel - with a price almost 1/3 lower than others nearby. Best part of our short time in Fort Worth area
Extremely kind staff. Helped me when I couldn't get my wifi working. Switched us to a larger room when the hairdryer blue a fuse in our room. Excellent choice and quality of breakfast. On Saturday the breakfast area was a bit crowded. But hey, it was good food, so I understand!
The size and comfort No hotel restaurant to order room service
Lack of free breakfast in morning. Early morning supposedly they do provide free snack bag to go...but their timing is very restrictive almost to the point that they really don't want their customers to take advantage of it!
a lot of amenities and you could rent a blender. pets, as a 3.5 I wasn't aware of the pets.
How could this Hotel be rated a 3.5 star! Come on guy's this makes your rating system a joke.
Location made it easy to get in and out of downtown Ft Worth, free parking
Price to quality ratio. Booked for three nights. Lost my original reservation. Had to fix that.
Very nice and clean and it looked brand new. It needs a continental breakfast esp. for what you pay. The grab and go just does not cut it-- I have never stayed at a hotel with no breakfast, esp a hotel that is over ----$ for a night. I will say that I breakfast is one of the most important factors
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
It was cheaper and convenient for what we were there for. We had 2 rooms, but neither of them had hot water, when they moved us to a different room the water faucet was at a continuous run. I also asked for non-smoking rooms, but every room is smoking obviously. Also they have roaches in many of the rooms which caused my children to be very uncomfortable and scared.
I thoroughly enjoyed my stay. Hotel staff was very pleasant. Only issue I had was that I filled out my breakfast order form for in room service. I hung it outsider my door before 12am liked it said and it was never picked up. I was in a rush that morning and it would have been great to eat breakfast in my room. Mister Gs is excellent. A hidden gem I'd say My room service tag was never picked up
The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price. The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.
Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!
Efficient staff, all expected amentities available and excellent food options available! Nothing
Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced
table with combs, razors, etc for stranded passengers room by elevator
Pros- I've come to expect a certain level of cleanliness and comfort with Hyatt, and this location didn't disappoint. The bed was extremely comfortable, I slept like a baby. The A/C was great, the room was sufficiently cool when we wanted to sleep, and warmed up quickly once we turned it off. At about 9am there was a very loud group outside our door, the walls are a bit thin and sound travels easily.
convenient next to airport, very efficient front desk staff, wonderfully clean and furnished rooms.
Good food Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location
The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.
I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night. There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.
Free shuttle to and from airport.
Not in Sundance Square as advertised
Everything was great except the valet took forever & they almost had our car lost.
Cleanliness, location, and comfort Concierge staff were good, not great. Hotel was too crowded and loud.
As always our stay was very satisfying. We love this hotel and it's amenities. The staff are excellent and the guest services, pool, bars and restaurants top notch. Though all of this satisfaction does not come for free. We look forward to our next stay in September. If you are a select guest member make sure to book your stay directly with the hotel. If you book through a third party you cannot cancel your reservation or receive credit for your stay.
This hotel is next to the Texas Speedway. They had shuttles back and forth to the track. It was great!
The hotel was clean, beautiful and very relaxing. Loved the beautiful well keep grounds around the hotel. Overall my family and I loved it. My kids didn't want to leave! That I booked a double but only got a single room. But was brought a roll out for my other son.
The bed was comfortable, staff was very helpful and it was very clean.
I liked being back from roads. I liked that there were cows you can see in adjacent pasture Pool and hot tub were nice. Paying 15 extra for wifi
Pretty much everything in and around the Marriott DFW was impressive,I would diffinetly recommend this location to family and friends. Just wish the rooms had either a mini fridge or microwave....but other than that it was all very nice.
The room was as expected. The check-in process took 30 minutes. I was the only person checking in. The front desk told me that a computer back-up was taking place and that I would need to wait 10 or 15 minutes. I asked if there was any alternative and was told "no". The delay extended out to more than 25 minutes. A call was made to someone to help speed up the process, but they never answered. I just stood at the desk the entire time. It was my own choice to plan a schedule that was so packed I would have an abbreviated sleep that night, but waiting that long is unacceptable. If a competing hotel was nearby, I would have left and dealt later with a refund. I will not return.
I stayed for the November nascar race. Friendly, very helpful staff. The people make the place feel welcoming. Loved the close proximity to the track. A short 1.5 +\- mile walk or you could take the shuttle service (golf carts) to the track. Faster to walk back after the event due to the amount of guests waiting to take the return carts. Very clean rooms thanks in part to a no smoking policy. The grounds are very well kept. Real nice comfortable atmosphere. I've stayed other Marriott hotels before and have always enjoyed my stay. No mini fridge in the room. They could use more vending and ice machines on all the floors. The choices of food were limited and not always available after/before a certain time. The food I did get was good. Continental breakfast would have been nice. This place does sit out away from everything. This is a good thing if you are golfing or attending an evet at the hotel or at the speedway and don't want to venture out but if you do want to go check things out have a gps device or a good navigator next to you. Texas is BIG. They needed to do a little wasp control. They had nests around the building which made it interesting. Free in room internet is pretty much the standard at most places. This ( like most things) was an extra charge if you wanted it, however it was free if down in the lobby area). Overall, these were minor issues and wouldn't stop me from going back. I do Wish I would have booked direct as the price would have been better than the 3rd party price booking.
The only thing that was convenient about this hotel is where it's located. Beds uncomfortable, switched rooms, still terrible. First room, our toilet wasn't working.
Hotel was very quiet , relaxing and peaceful. staff was wonderful!! Bed was a bit uncomfortable.
stayed in 521. rooms show their use and age. large TV in front of dresser mirror; mirror is now useless - get rid of it. bathtub drain needs to be cleaned out - doesn't drain easily. hotel shuttle doesn't take you to cultural district or stockyard area - not very useful. cleaners and rest of staff are friendly. could use a concierge who can give knowledgeable suggestions for restaurants - a handout sheet doesn't quite cut it.
Right next to convention center Rooms are sorely in need of renovation. There was a notice in the room saying they were in the process of updating, but I the price paid was not worth what I got considering the age of the room.
Location is perfect for date night! Sun dance square is next door!
I enjoyed the room service. The spa was so good that I had three services done. I only had trouble because they didn't recieve the booking from bookings.com. They fit me in because they were very nice. I would like to have an appology from booking.com.
The room was nice, clean, and comfortable. Breakfast seemed overpriced.
Staff were 'Texas-friendly' and had helpful tips for the out-of-towner. The hotel is well located in downtown Fort Worth and very easy to use. It is not so much a problem for the FW Hilton rather Fort Worth downtown is quiet on a Sunday and public transport not a strong feature of the city. Visitors should plan for private car use (hire) and parking costs factored in their travel plans.
Historic, yet updated hotel in awesome Downtown location. The price is considerably better than other comparable 4 star downtown hotels. Clean, easy check in, fast valet.
I thought it was a very cozy hotel. Very good location as we stayed there overnight after going to see Cinderella at Bass Hall. Very nice food options around the area and the accommodations were nice.
Homely environment. Very pleasing staff always there to help you.Meals were served without undue delay.The rooms were clean and tidied every day. None
Everything was great after they finally sent a tech that knew what he was doing to fix the AC! Good hotel, I will give it another try when I'm back in Cowtown !
It was very clean. Everyone was helpful and friendly. The bed was amazing! Could not use the hot tub. There was a family of 12 in it. Including babies.
The staff is extremely helpful and efficient
Water Preasue in the shower very low. TV did not work all the time. Had to pay for Internet.
The staff was incredibly friendly and helpful! Our valet had a great sense of humor, the staff personally greeted us as we walked through the door and we were on our way to our room in less than 2 minutes. The facilities were incredible w/ an awesome fitness facility, and outdoor tennis & basketball courts. They provided necessary equipment. Excellent location for families! We walked everywhere in Sundance Square which was extremely family friendly. If we ever go back to Ft. Worth, this is where we want to stay! That we had to leave after just 1 day!
I am a native of Fort Worth and was in town for one night. This hotel is awful. I stay in hotels more than 100 nights per year. The hotel promised a king bed and had none. The insolent woman at the counter did not care. I placed the breakfast menu on the door and no one collected it. This pretentious hotel was once a destination. It is now poorly managed with an insulting staff. Ed Bass deserved better as a centerpiece of Sundance. I will never stay there again and warn others.
I arrived to hotel at 10pm my room was prepaid but they gave it away they sent me clear down the other end of the city I was looking forward to being right there in middle of sundance square to comf walk to various places. They paid for all accommodations but it still was not what I had set up to do.
The location is perfect! Close to everything! We were able to walk to the water gardens just fine. Room service wasn't very good. The potatoes were gross and they kept messing up our order.
Right in the thick of a pleasant downtown. All staff encountered friendly and effective. Comfortable room with great view of downtown (our side of the hotel). Expansive lobby. Nothing
Service was great and attentive. Everyone was very helpful. The bed is hard as a rock. Walls are thin. Room decor is dated.
I had a screaming headache one of the nights at around midnight, the staff offered to open the small store when I asked if there was anywhere in the area to get some advil. Everyone we encountered was nice, and helpful. The breakfast though great was pricey if you are not a big eater. Also, I did not know parking was additional.
The location downtown Fort Worth so we could attend Main Street Arts Festival and have easy access to our room. Due to dietary needs I must carry certain foods and it would have been easier to have a refrigerator and microwave in the room.
Accommodations, staff, even breakfast was good While technically downtown you would not want to walk basically need to take cab or shuttle, which was great!
Courtesy of staff, good sized rooms, free shuttle to the city center
The property is clean, well maintained, and well staffed. A shuttle can take you to local attractions. The free breakfast is perfect, and even the coffee is good. I will stay here again.
There is no 24 hour room service,,,, not even a bar,,, just a station to buy handmade light meals.... this hotel why nice should not be rated 4 star by any other standard of a 4 star hotel.... they only serve breakfast in room only.,,
Location We've stayed at the other 4 star hotels downtown and this hotel is not in the same category as the other two. This one should be bumped down to 3.5 or the other two should be 4.5
Location, Staff, and Room.. All Excellent. And the breakfast was also good. Valet parking is expensive. Look for alternatives for your car.
Loved it. Can't wait to revisit when renovation is done.
Entire hotel staff were excellent.
The girls working the front desk were amazing. They went above and beyond to make my wife's birthday special. The location is GREAT, so much to do within walking distance! No complaints
This guest did not leave comments about this hotel.
Location, design, friendly service and cleanliness.
Great location, cleanliness, beautiful updated decor. Valet only
Great location, helpful staff
Location They put me in a closet for a room that had double doors that had a lot of hallway noice. No view of anything
Staff - nice and friendly rooms were clean and bed was comfortable. bathrooms were clean. Hotel was nice and quiet. Wish the hotel had a bar or restaurant. Hotel only serves breakfast. (Hence the overall expectation of star level for this hotel).
Coffee maker not working a breakfast. Ice Machine not on the floor indicated (only one for the property).
Old, run down, window A/C units, only one functional elevator...
The rooms were well appointed and very clean. Close to restaurants and shopping areas. Very nice breakfast. Also, also has Starbucks coffee. Definitely is a place for the business traveler. No negatives.
The location of the hotel to the downtown area, within walking distance of shopping, dinning and night life. The only parking available is through the Valey Service which adds a cost to the Hotel Rate. If you do not use the Valey then parking is either on the street which is very limited or a public parking garage that is 4 blocks away.
The location was excellent because you can walk anywhere you want to go in Sundance Square. Staff was excellent. Sent chocolate for my friend's birthday. No hair dryers.
Everything I needed to get to was withing easy walking distance. Room service was fast when a request was made. The Manager's Reception was great and breakfast was fantastic! Not one complaint.
Best range of breakfast items I've ever seen. Fun area surrounding hotel with nightlife and stuff for family during the day. A bit remote from the rest of the city if that's important to you.
Our son got married in a venue at the stockyard. They rented the John Wayne suit. My daugher-in law needed 6 champagne glasses not only did they provide them they included 2. Bottles of champagne
Location movie prices