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After staying a night in a room without a tub, they were willing to switch rooms for us to a room with a tub. The first king room we stayed in didn't have a tub or a microwave. The shower had the hair from whoever stayed there last on the floor which was disgusting. The night before we stayed at a comfort inn for more than half the price to save money and that room was actually much nicer than the Gaylord. Wish I would've just saved the money and stayed at the comfort inn and driven in to the Gaylord to walk around it for a couple hours. Also having to paying $26 a night in parking per vehicle is ridiculous and another way they squeeze you for every fume they can.
Setting, and scenario was very soothing. Ample check in staff so lines moved fairly fast Overpriced rate of hotel + all eating establishments within. MIght as well join up with Disney on pricing models. Resort fee was add-on that doesn't rate for the 2 bottles of water on day one, and internet service hookup. $40 for 2 days, plus I guess holding our bags for 3 hours pre-airport run. Uber your ride to Airport you'll save 100% of their shuttle.
The place was amazing eye candy. The gardens and water features are so beautiful. We had a great time walking around throughout the place. The headboard on one of the beds had a few places where the vinyl had peeled off. There was no liner for our ice bucket and underneath the bucket was a hair tie, which leads me to think, the room wasn't cleaned properly. Also didn't like the hidden servic fees tagged on to our bill which where explained as, "that pays for the complimentary wifi, 2 bottled water" and what would seem to be our privilege of walking around and looking at the hotel.
We had excellent service in one of the restaurants. Also, the Christmas decorations were beautiful. It was raining and you couldn't pull up to the overhead shelter to unload your car. They made you park (an obscene $24.00 per day to park) and unload your car and walk to the entrance. They had shut down one of the check in stations just before we arrived, consequently we were probably 50th in line to check in. We arrived around 5:30 p.m. The line was even longer an hour later. Directions to our room (the place is huge) were very confusing and the elevator to our room was out of order. We took the stairs. Also, one of the escalators was out of order as well. Only two pillows per bed. We stayed at a Holiday Inn Express the next night. Four pillows per bed. Smaller room but more comfortable and much less expensive. Will not go back.
Lots of amenities but all prices were raised to an extreme also had reserved a king bedroom many months prior and was told on arrival that they were all booked suddenly so had to spend and extra 110 each night for an upgraded room
People are nice The room was tiny for the price Poor directions and signage
I did like the beauty of the place. Too overpriced for the hotel. The price is ridiculous. Will not be staying here again. I will get a much nicer hotel for the money the next visit to Nashville. Everything is so spread out and I did not get a chance to even walk to the Grand Ole Opry. Room service for 2 people was around $80. I had men's beard clippings in the bathroom. I have stayed in better resort hotels. This 2 day stay cost over $1000!!! Not at all worth the cost.
The hotel is beautiful and has lots of ammenities. Way too many kids unsupervised. Kids throwing shows off balconies and jumping in and out of the hot tub.
The room was nice, clean and comfortable. It was nice to walk around all the property and see all the plants, flowers and shops. We enjoyed the outdoor swimming pool in the evenings. Staff was friendly and helpful. We did not like that we had to walk so far to get to our room. We parked in self park. There was not anywhere close to drive up our car and unload. We had to bring our luggage from the parking lot to our room which was a very long walk. Every time we left, we had that long walk to our car and then back to the room. I would have been lost and not able to find my way most of the time if my husband, who has a great since of direction, had not been with me.
Parlor room does not include a bed. Just a pull out couch. Shower temps tyre was either freezing or scalding. The smell of whatever cleaner they use was overwhelming. Also charge a $20 mandatory resort fee.
Close to airport. Hotel located in cell phone dead zone. Wifi was weak on the back side of hotel. No help from staff. No restaurants nearby for food.
Comfortable bed excellent full breakfast minor technical and maintenance problems noted no DVD player
Friendly staff and loved the weekday happy hour!
I like that snacks were served in the evening as well as breakfast, the food was good I liked having a small living room in the king bed suite, worked out well to have friends who were staying up the hall hang out in our room clean rooms, liked the lay outs of the king bed suites black out curtains could have been better (able to close all the way) freeway traffic was sort of noisey
Breakfast bar in morning was great, rooms were nice. There was very loud noise coming from above our rooms (even could hear in hallway) that couldn't sleep through, but when told front desk was very dismissive saying was highway traffic. No, it was the plumbing from above us we figured out because every time someone above would flush the pipes went crazy. So no sleep for us =( Also our fridge didn't work.
Breakfast buffet was awesome Rooms need improvement
The staff was awesome, they were as nice and helpful as possible. It could be cleaner, (disguised with dark colors and decorations).
The hotel staff was very friendly and the location was very convenient to the highway. The breakfast was very good each morning and the price point was excellent! A great deal!! Although it looked like some updating and surface remodeling has been done there were some rusty spots near the ac and in the bathroom it from humidity or condensation.
The location was nice close to where I needed to be. There was at least one nice staff member I seen while I was there always had a smile on her face very friendly. I believe she worked the night shift. The floor was filthy turned the bottoms of my feet black the shower area had a stuffy mildew smell. The pool hours could of been longer. The room was dark and the a/c didn't cool the room down much.
Was not as "fancy" as I thought it would be for the price & compared to the photos.
great customer service, very clean and in a very good location for our needs
good moring free breakfast kept spraying room deodorizer in room..asked desk to tell house keeping not to use spray in room...poor results..still used spray..on third nite night clerk moved us up stairs to a room that was not sprayed.. I believe that room deodorizer was to cover up the smell of bug killer..did see roach on T.V. cabinet
Proximity to downtown and attractions Hotel is a bit worn out
Location to Broadway, in-house Starbucks and bar. The windows were leaking because they were poorly sealed which leaked condensation and the wall paint was peeling because of the moisture. The room smelled like a locker room because of the mold growth. We paid to be close to Broadway but I expected the room wouldn't smell like a locker room and have black mold. Thank god we didn't have to spend much time in the room. If we didn't have the mold and the stench, stay would have been great.
I was woke up shortly after 5am by the construction crew banging with sirens and screaming. It was horrible. The hotel said they didn't know ahead of time a complete lie the building next door has been being built for over a year i found out. The wake up call (not that i got any sleep) was a half hour earlier than requested. Room service was horrible the food was not good and it took over an hour (nearly an hour and a half) to get a club sandwich. The delivery girl pandered for a tip suggesting there was no tip already included and telling me how people weren't answering the door when she was trying to deliver food. I tipped her only to find out room service charges 21% tip built into the bill plus a delivery fee of $2.50 on top of that. The room had a barely working toilet, some of the lights did not work, the fridge had no adjustment and would freeze everything solid, the fan in the bathroom was, also not working. Valet parking guys were great very friendly and professional. $35 per day is awfully high for valet at a hotel that has no parking at all to accommodate their guests except the valet option or you can go drive around downtown and find a public lot. I stayed in a suite that i paid extra for. I would highly recommend this valet service but i wouldn't stay at this hotel until the construction next door is finished at the vet least. I will not stay here again.
No Cribs were available during our one night stay unfortunately.
Nice room, clean, cookies, and nice staff. Parking was extremely expensive. Also, this should be noted in your booking as it is an added expense.
Very nice accomodations... walking distance to all the activities on broadway street... restaurants, pubs, tourist shops and nightlife! We checked in hours before the blizzard hit and the highways shut down... Hotel staff was very limited, but did their very best to accomodate our every need. The lounge is adequate... a limited but very good menu. And live music at night. Clean room and friendly staff... whats not to like???
location, location, location great staff starbucks in the hotel parking is a bit high
Great spot. Close to everything. Clean, comfortable room, nice lounge! Friendly staff.
I appreciated the staff. I checked in the weekend of the Women's Final Four. It was extremely busy. But the front desk was exceptionally helpful and professional. They worked hard to accommodate a change in my room selection, when it did not appear to be a possibility as they were fully booked. Within 30 minutes of check-in they had taken care of my request. I really appreciated their "going the extra mile" to make our stay special. I also really liked the location. We parked the car and walked over downtown. The capitol is a few blocks away and the Davidson County Courthouse. These areas offer lots of green space. We would definitely stay here again.
We loved the quick easy check in and the complimentary breakfast buffet! Omelets were made to order and delivered to our table, and the wait staff couldn't be nicer! They even asked if we were finished eating before breaking down the buffet...for those of us with sleepy teenagers this was a real plus! We picked this hotel because it was located downtown and we like to be in walking distance of tourist attractions when we travel. Location was good, but be aware that this hotel is located up the hill from the downtown area...and it's a pretty steep hill! For women wearing heels it can be a bit of a challenge!
Location Booked a king room, but when we checked in they gave us a room with two double beds. I had the reservation confirmation that showed a king room, but they said they had no king beds available. They did not offer to give us a discount, but "upgraded" us to a double room that had two bottles of water, a candy bar, bag of chip, bag of snack mix and two drink vouchers.
very little - it was safe no free wifi in room, inconvenient, no 24 x 7 room service, expensive for what it was.
Great location for visiting the Ryman and very clean and well run. Will visit again when returning to Nashville for pleasure.
booked for the distance to downtown Nashville, so very walkable, very safe; however, had we realized that the CMA had just occurred two days earlier, we probably would have booked earlier than we did and been able to find something more affordable and just as convenient. given that we were already paying $350 for just 2 double beds, there was a $15 charge for internet service and $28 for parking (or $32 for valet parking). We parked at an outdoor lot just down the street and so saved $8 a day; the room was not very spacious and just had one chair to sit in other than the two double beds.
we liked it because we could walk downtown nashville and have a good time and we got a taxi back.. there was nothing we didnt like...
The location was the best part of the stay for us. The staff was not very friendly and we were constantly having to ask housekeeping to bring things to our room that they forgot to leave. We also felt the cost was pretty hight compared to other hotels in the same vicinity.
Nicely decorated. Great views! Staff were very nice! This hotel was very nice except for the fact that our room was connected to the room next door and we could hear everything that was said/going on in the room next door. This definitely made us paranoid that they could also hear us. Very frustrating.
Great location. Staff was very professional and friendly. Went out of their way to make our accommodations perfect.
The hotel recently underwent a 25 million dollar renovation and it was impressive! The rooms were spacious and nicely decorated. The bed was super comfy and we had a great view of the city! With such a massive renovation, I would expect fabulous bathrooms. And they were not. At all. The worst part of our stay was having to pay $30 to park our car on top of the $240 we paid for the room. That alone is enough to make me hose another hotel next time I stay in downtown Nashville!
the location the price for the room
Beautiful remodel... Lobby and public areas were gorgeous. The room was very cute too Room was a little small, and elevators were slow
The new interior decor Staff seemed clueless, didn't know the breakfast place in the hotel wasn't open.
Great location, great view of downtown, very nice facilities I reserved a deluxe suite according to the pictures online. The room was not near luxurious as the pictures, especially the bathroom.
Liked how it is always quiet and the location to airport is the big reason we like it. Only major complaint was the bed was shot. Felt like the middle had fallen out but if that was the worst then I'll survive :)
The staff was wonderful! The lobby restaurant and bar were great! The bed was very comfortable as well.
The rooms where clean, staff was very friendly will most definitely be staying again. The pillows was great and fluffy but once you head hit them it went flat.
The staff, the quiet, the cleanliness. However a new employee, I believe, forgot to call me for my requested wake up.
We only stayed one night but we enjoyed our stay immensely. The bed was huge and comfortable. The room was clean and bug free. The indoor pool and hot tub were both clean and not super busy while we were there. The facility is beautiful. Highly recommend! No continental breakfast but there is breakfast available for purchase (no review on the food, as we are elsewhere).
I have never stayed at a filthier place in my life. It turns out that they gave me a room that had not been turned over from the last guest. Yes, I slept in a bed with sheets from the last guest! When they found out about this it took them 4 hours to clean the room. STAY A WAY FROM THIS PLACE AT ALL COSTS! Absolutely nothing. The conference I had to attend. But the hotel had nothing to do with that!
Check in and check out was nice and easy. Most of cleaning staff did not speak English. Had a hornets nest outside the balcony, very unpleasant. Bathroom could of been cleaner. No continental breakfast.
Clean, wide open rooms with comfy beds and the balcony is cool too No complaints
The lobby The dirty carpet. The garbage left in the nightstand from a previous guest. The location. The staff.
Looks lovely on the outside, beds comfortable. Brought us a refrigerator upon request. Carpet in hallways worn out.
quiet, upscale nothing
Little disappointed that there is no complimentary breakfast.
Great location, very clean and excellent staff. Walking distance to downtown making it extremely convenient. Make sure you check out the pool and take advantage of the car service.
Great location!! Surprised at such an upscale property that there is a WiFi fee if you are not a Omni member or if you do not sign up to be a member.
Staff was very friendly and helpful Plentiful parking across the street for $10 Great location Room was nicely appointed and comfortable for family of four Aveda products in bathroom Quick, plentiful elevators Nothing
The hotel is very clean, staff very friendly, beds very comfortable. Location is perfect to all the excitement of downtown. The hotel does not offer free wifi. You have to pay by the day, and at the high nightly rate they charge it should be complimentary.
Overall good place to stay because of location, could get a better deal on price. Helpful staff. When I first tried to check in, they somehow had my reservation for the wrong dates. This was amended once I showed them my confirmation email. Building and facilities were a bit drab and dated.
The staff at your front desk and valet were great! Very friendly and helpful. The ironing board did not have good padding and my shirt had an imprint of the actual board on it. The iron also leaked water all over.
Security's safety Everything went well when the fire alarm went off.
The location was perfect. There's plenty of night life & food options within walking distance. The room was clean & customer service was great. The Bridge Bar was great for meeting up before heading out. The breakfast buffet was pricey but most are. The food was good. The fitness area had suitable. I would stay here again.
Staff was excellent and informative! Beds and pillows were a bit uncomfortable.
The beds were super comfortable, the rooms seemed to be updated to a more modern theme, and the location is perfect for checking out everything in downtown Nashville. It is easy to hear people coming back from the bars around 2am and their room doors slamming shut. Also, their were metal platforms on the roadway out front and every time a vehicle ran over them, the loud noise could be heard and we were on the 12th floor. It was very hard to sleep with the noise.
They upgraded us to the private/penthouse floor upon arrival. The staff were very helpful and friendly. Comfortable beds and a great shower with an endless amount of hot water. Right in the middle of everything downtown. And an onsite Starbucks!! A little pricey. Just to valet the car for one night was $35!
So close to downtown. Great room friendly staff
Your employees were very helpful and friendly.
The air conditioner was too loud
Bathroom had peeling wall coverings. Fridge was in compartment of entertainment console, no ventilation. Poor concept or maintenance.
Bed was comfortable, it was quiet. The check in guy at the front I thought was rude. There were random stains on the curtains, walls, and ironing board. I thought the price was too high for the quality. If it were 200 for 2 nights instead of 300 I thought that would've been more fitting. Might as well stay in a la quinta
Staff was very customer oriented. Quite clean. Good breakfast. Location was not as good as expected but did have a shuttle running every 1/2 hr. To the downtown area. Shuttle stops at 9:00 pm. Early stopping of the shuttle. Should at least be til 10:00. Otherwise, enjoyed our brief stay.
Rooms/hall ways are in need of work.
Staff was fantastic and everything was very clean price?
Breakfast, friendly staff, free shuttle ride, comfortable bed Artwork, further away from nightlife
Breakfast was good if you get there early enough. Staff was nice. Decor was modern and stylish. Breakfast area was really hot. Ice bucket was dirty. Noisy at night. Other guests and sounded like dumpsters outside were being emptied by garbage truck. Industrial area.
Breakfast was ok lobby area ok Everything else was bad pool room tv everything else
Pros; bed was very comfortable, staff was very helpful Cons; bit of a smell in the lobby and in hallways. Industrial district it was located in.
The staff working there are very accommodating and friendly. I got to the hotel early the first day and was directed to the free breakfast and allowed to store my bags for free. Breakfast was great! Mini pancake machine along with waffles and eggs. The room was large and comfortable. The location was convenient but not as convenient as some of the other hotels downtown. (I like walking around so it was a bit out of the way returning home in the evening by foot.)
Great place to stay for business or pleasure. Clean, spacious rooms and very friendly staff. No dislikes.
The only thing i liked was the location!! The hotel is well over priced with what you get.There was no bottled water in the room and having to pay for breakfasts on top of the price of the room is outrageous, making it a very expensive trip.
the luxe the bath was to little
It was our anniversary and they quickly bumped us up to a room with a better view for the same rate. They did all they could to accommodate us. Parking is a bit expensive but hey, that's Nashville for ya
The location of the hotel was excellent. It is right across the street from Vanderbilt University which was great for morning walks around their campus. The hotel is also within walking distance to some great unique restaurants in Nashville. It is also an easy drive to downtown. The staff was very welcoming and the valet service was quick and professional. Our room was clean and in good shape. Hallways were very quiet at night. We would definitely stay at this hotel again.
Concierge breakfast buffet that came with our room was pretty scarce and not refilled both mornings that we went; Expensive parking lots
Fun staff. Had a little issue but was addressed right away.
Great staff No refrigerator for personal use
Wonderful staff! Love the Lounge and the room and decor are fabulous!
The only negative about the stay was the temperature in the lobby / bar / restaurant. Uncomfortably cold in all common areas
Our room was amazing... Stayed in the premium king suite...bed was beautiful and comfy... Furniture was very eclectic, bathroom very clean, overall romantic... Had a keurig coffee pot and stocked mini bar ( which we just stared at it because the drinks and snacks were so expensive . We really enjoyed the bar downstairs , Masons. The staff was amazing. Took very good care of us. We were very lucky to have got this room for such a great pricel on kayak.
We had not stayed at the Loews since our son graduated and were pleasantly surprised to see what a nice job they have done in updating the hotel. The staff is friendly and helpful. Great location. Nothing
Great staff. Lovely set up. Professionalism at its finest. Highly pleased, and I'll be returning soon.
Staff was friendly. Dogs barking. Noise in room above ours at 1:30 am. Food in restaurant was very bad
Shuttle Service (Tesla) Early Check in (if available) Great Service! Rooms are a bit smaller
Great service ( gave me a toothbrush since I forgot) happy hour, great design, friendly sincere staff. Didn't have warrior game.
First hotel room to have a mobile lighted make-up mirror. One can place it on the desk and sit down to apply make-up. Fabulous! Nothing.
The service was fantastic from the moment I checked in until the time I left. The front desk, bar, maintenance and cleaning staff were all very friendly and went out of their way to make sure everything was to my satisfaction. The fitness center was very nice with a variety of equipment. Very close to downtown!
Staff was very professional, attentive and friendly. Great room service . Hotel was a bit further from downtown than we thought. They do provide a free shuttle, though.
Liked everything. Great hotel. Only complaint (if you make me pick one was the rooms were a tad small.
The Hutton is centrally located and the staff are fantastic. They also also pets and do a great job making the owners and pets feel welcome. Parking is pricey.
The ambience was calm and structured which made us feel like we had nothing to worry about. The staff was always eager to assist when the concierge wasn't available. I really appreciated sitting down to check in, it's not something I would normally consider but it is well worth it. The rooms were spotless and I had room 1515 with an outlook on downtown. The sheets were clean and I sunk into the down comforter. The shower and bathroom soaps were to die for, I actually bought some of it I enjoyed it so much. I had to travel to the Java station for a simple coffee instead of allowing for my own in the room. However I'd gladly do it again for the other commodities to be available.
Extremely helpful staff Hotel car was free to use extensively Good location Nescafe machines on each floor Overall, would gladly stay again Hotel staff replaced out towels, even though we did not need Parking at @ $25/night is a bit steep, especially when the parking deck was mostly empty
We planned on going to New York or Chicago when my wife suggested Nashville. I immediately thought of honky tonks and country music, but I'm into new things and so we set a course to Nashville. There were several Hotel options, and we pick the Hutton because it seem to apeal to us more so than the others when we saw the website. we were not disappointed. We had a great time.
Staff incredibly friendly Nice ambiance Clean and modern rooms Very expensive ($500 per night) and breakfast was not included. The room did not have a closet for our clothes (what was there was a closet for the luggage with no hangers) The room was big but not huge, given its cost. The location is convenient for college visit but it it is not downtown, so it is not in a pretty part of town
Staff was friendly and nice Lots of fruit flies in the room. room smelled bad. Toilet was very small. The beds were squeaky.
The rooms were spacious and comfortable. Just a couple blocks from downtown, so you don't really have to drive anywhere. The decor was a little dated, but that didn't affect the comfort or the overall stay. That was really my only beef.
It was what we needed since we were only in town for the night and just needed a place close to the bars before crashing. Shower was dirty, random amenities fee, and bed was not the best.
Spacious room with a roomy desk and chair Inability to open the window and get fresh air
Free breakfast was great and the Shuttle for local are drop offs was pretty cool too. The shuttle didnt go very far or run late enough.
THe hotel is on Broadway and up the hill from the Honky Tonks but well within walking distance -- and in any event it has a free shuttle service operating to and from the hotel within a two mile radius. In American terms the included breakfast was both good and included plenty of choice - both hot and cold.The rooms are a good size and the staff are extremely helpful. The temperatures when we were there exceeded 100 each day so the outdoor pool was just the job. Finally there is plenty of on site car parking.
Comfort and breakfast Parking was fine when we arrived at 3:00pm, but when we arrived back at 11:30pm from our outing we had no place to park, got to end of parking garage and couldn't even turn around, so we had to back out. Very disappointed in this. There should be enough parking for guests
Staff very helpful. Excellent parking facilities. Large and comfortable standard room.
Staff was great at the front desk....nice complimentary snack bar in the afternoon Rooms were not serviced by 4pm...so just got fresh towels
Comfortable, convenient and value for money No
Great stay. Very comfortable and good value. We really appreciated the airport shuttle driver. He was on time and friendly. This is a greatplace to stay the night before an early morning flight out. NA
The staff were very accommodating and the location was convenient to the airport. I would stay here again.
Room was clean and staff was friendly. My only minor quibble is that there was no fridge in the room
Customer Service was hands down the best!! Nothing. Enjoyed every bit of it. I did a ton of research and I believe found exactly what I was looking for.
The staff was very friendly. Our flight didn't leave until later in the day so they allowed us to hang out at the pool which was really great. The airport shuttle ran right on time and we didn't have to wait long at all to get to the hotel. The room was a little small so it was hard to move around with three adults staying in one room.
The staff was amazing and super helpful! Everything was clean and nicely remodeled! The hotel has zero parking you have to pay to park which was very expensive!
The location and historic charm are off the hook, Rooms we're lacking for the quality we were expecting.. All and all good stay...
The location is great for proximity to downtown and Vanderbilt. The bar and lobby areas are nice. Bartenders were friendly and had good wine suggestions. There was a wedding on Saturday that took over the entire lobby for much of the day and night, so that cut down on our enjoyment. Friday night we enjoyed having a glass of wine in the lobby while listening to live music and waiting to meet friends for dinner. The shower stall was old and had mold and mildew stains in the grout. We were awakened several times during the night by people passing through in the hall. They weren't being excessively noisy; it seems to be a design flaw. I much prefer the Hutton. Even the Loews is better.
Staff was wonderful. Rooms well appointed and comfortable beds The fitness facility could be expanded by a lot!!
Location We only had one towel in our bathroom. No one was available to get us more. ? We paid for a Parthenon view and received a parking lot view. The air conditioning did not get below 77 degrees. Very small room. Extremely disappointed for what we paid, and what we were promised.
Nice rooms and hotel staff is very professional Parking is expensive. Given the cost of parking in the area, it is heavy handed.
very convenient to Vanderbilt great restaurant/lounge staff was very accomodating did not think it was a good value hotel rooms need to be updated
The room was very clean and inviting and the bed was very comfortable. It was a quick ride to downtown (10 minutes) and the airport (20?). The shuttle was somewhat understaffed and I wound up needing to cab to downtown for a meeting even having planned 45 minutes in advance. And surprisingly the coffee in the restaurant was awful. I would have expected better from the real Maxwell House.
The front desk had my information wrong and the wrong dates for my stay. When pointed out they were rude and a first refused to change them. Luckily I had my confirmation email. The bathroom was first as well.
Staff members were okay The hotel is not where I would stay again. It is worn down pretty bad. The rooms reminded me of a "Budget" type "motel". The carpet was worn and stained throughout the entire room. I have plans to returned back to the "Hilton" family type hotels. obtw- they charge for everything....meaning the little extra stuff that many other hotels give away. I am on the road about 5 months out of a given. The extra stuff is what makes me come back to those locations when back in that area.
The staff was very helpful and courteous. The fact that there was no restaurant that stayed open until late at night.
Nothing The staff were horrid. The hotel is filthy it smells. No carts for luggage no service no help. Disgusting. One of the worst stays of my life.
It was in a good location for our needs. Great view of the downtown skyline. The room especially the bathroom was not as clean as I would like. The bottom sheet was either too small or not fit properly. It rolled up during the night and I found myself sleeping on the bare mattress.
It was an ideal choice for us especially having just flown across the Pond taking nearly 20 plus hours. It was close enough to Nashville airport but not too close. Would definitely use the hotel again.
Shuttle service and extremely helpful staff
The pool was nice. Everything went wrong. The hotel didn't have our reservation and even threw is out when we got upset that they didn't even let us to use the Internet free of charge to prove that we had a pre-paid (!) reservation. We had to drive to the nearest Starbucks for the Internet and then they finally but not eagerly gave us a room from the first floor with a very noisy air-conditioner! For the breakfast they only give one coupon per room and again we had to fight for our rights to get the breakfast for both of us as we had paid for. Can't recommend this hotel to anyone.
Proximity to downtown Nashville and hockey Needs a major update on appearance. Rooms were poorly cleaned, toilet took multiple flushes just to get TP to go down, vending machines only had beverages and shuttle service limited due to a call-off so we had to drive downtown and park on Saturday night.
Not a thing. Worst hotel I have ever stayed in. The Fourier smelled like sewer and every night about midnight the rooms started to wreak of sewer. There was hair everywhere in the bathroom like it hadn't been cleaned. When we got home to unpack our suitcase and all its contents smelled of the stench. So gross.
very helpfull staff and pool area
Very convenient, nice breakfast, room in good condition.
Generally, it was comfortable, convenient and moderately priced. Breakfast was OK. The staff that was supposed to clean the room etc, did not do so 3X and once they started knocking on the door at 8:30 am to clean the room. They apparently don't understand that the hanging card on the door has 2 sides which tell them whether to clean the room or if the guest wants privacy. Desk staff said they did not clean rooms July 4 because staff "worked 1/2 day on the 4th."I tried calling the front desk on 3 different days. They never answered the phone.
The room was nice, it had plenty of power outlets, a nice TV, a safe for your valuables, good water pressure, and the room was very clean. From day 1 I had to deal with noises from renovations going on right outside my door. This was slightly annoying but I could have looked past it were it not for the other issues that occurred the same weekend of my trip. The second day the water heaters all broke and I couldn't get hot water in my room until past noon. The third day the power went out for half of the morning. Overall a very frustrating stay.
Close to Opry mill mall, grand ole Opry and all Nashville attractions
I went up on business, was very surprised on the cleanliness of the hotel, as well as ease of access to the interstate and closeness to the grand ole opry it was very pleasant overall experience. The shuttle to downtown only takes cash and its $10 a person. It would be nice if they included the shuttle in the hotel stay.
When requested to have two pair of slacks cleaned, the staff mentioned they were forced to offer cleaning by the Best Western hotel chain, but they had to add $50.00 to each item, due to incoinvienece. Why offer it in the first place.
staff was very helpful
The room was great and beautiful. Old location to the Nashville night life The two staff members who "greeted" me were ridiculous. It was a man and woman at the front who were eye rolling at guests, being short and sighing at requests. Coming from a hospitality background it blew my mind. However I believe I saw the manager the next morning in the breakfast area and he was very nice and attentive to his guests.
a dirty wash cloth was hanging in the shower staff was notified upon check out.
How close it was located to Opry Mills mall. Very Clean TV was a very nice 46" LCD LG Breakfast was mediocre Fitness center was really small
Hotel was clean, fresh, with good space in the suites. Breakfast was okay, not excellent. Wi-fi was a little slower than I expected. But overall we were pleased with the stay
Location Our online checkin was fine. But we requested one bed on high floor. Placed in a room with double beds and 4th floor. There were no pictures on wall, dresser had 2 drawers that you could see in( open), no couch or chairs, no bedspread, mattress was lumpy and slanted downward toward headboard, and room was cold when we arrived. We asked about this, desk clerk said they were renovating. We were not aware of this and could not cancel reservation. We were ready to leave and lose our money. Will never stay here again or recommend this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
price, wyfi and free breakfast, cleaningness satisfactory stains on carpet, but carpet seemed cleaned but did not remove stains
This guest did not leave comments about this hotel.
The price! I had a bad mildew smell my entire stay.
Nothing at all The smoke detector was off of the wall and sitting on the counter by the wires were hanging from the ceiling there was a hole in the door the lamp was ripped and smashed in not to mention the fact that I was locked inside my room instead of outside my rm.
Clean with a comfortable bed. My two primary criteria for a hotel.
The staff was friendly and helpful. The room was not very clean. The carpets were very stained. The clothes rack was hanging out of the wall, so the clothes I needed to hang up for a wedding kept trying to slide off and hang on the ground. There was barely any shampoo or towels.
The hotel was in a convenient location; close to downtown Nashville and other areas. It was clean, appearing to have been remodeled, the staff was friendly, and there was a continental breakfast with a waffle maker! And the price was great! If I were forced to complain...I'd say the mattress was a little hard. But only if I were forced to complain.
Allowed pets Not very soundproof
Convenient to downtown without being in downtown, clean comfortable room! Older hotel so it was a little noisy, but nothing to bad!