Hotel is tired. Carpets in halls filthy. Advertised hot breakfast was coffee, toasted bread and bagels. No brown bread. Staff gave lame excused. No reduction in room rate.
3 stars
Garden Place Hotel
6615 Transit Road, Williamsville, NY 14221, United States
Williamsville, NY
See location+1 716 635 9000Photos of Garden Place Hotel
Overview
Garden Place Hotel provides comfortable rooms and a spa and wellness center, and is located within a 10-minute drive of Buffalo Niagara International Airport. It also offers a free shuttle service, free Wi-Fi and a Jacuzzi.
The hotel provides an around the clock reception, plus a sauna and an express check-in and check-out feature. For added convenience, it offers a concierge, laundry facilities and a limousine service.
There are 166 rooms at Garden Place Hotel, each offering all the essentials to ensure a comfortable stay. They are also equipped with a refrigerator and a hair dryer.
The hotel is a convenient base to discover nearby Niagara River and Buffalo Zoological Gardens, as well as everything the local area has to offer. Entranceways at Main Street at Lamarck Drive and Smallwood Drive is a short drive away.
Latest deals for Garden Place Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Garden Place Hotel
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Free airport shuttle
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Bathroom
- Shower
- Spa bath
- Hairdryer
- Toilet
- Private bathroom
Pool and spa
- Spa and wellness center
- Massage
- Hot tub
- Sauna
Parking and transportation
- Shuttle service (free)
- Free airport shuttle
- Free parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Things to do
- Gift shop
- Golf
- Beauty salon
General
- Lockers
- Telephone
- Storage available
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Bedroom
- Alarm clock
- Clothes rack
Workspace
- Fax/photocopying
- Desk
Outdoor
- Garden
Health and safety
- Daily housekeeping
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Reviews of Garden Place Hotel
7.4
Good
2364 verified ratings
Wonderful
977
Very good
399
Good
236
Okay
165
Fair
182
Mediocre
105
Poor
300
Summary of reviews
Guests say
Guests appreciated the hotel's location and some aspects of the service, but many expressed dissatisfaction with cleanliness, outdated facilities, and service issues. Several reviews highlighted concerns about the state of the rooms and the lack of proper responses from staff regarding complaints.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
7.5 out of 10
1251 reviews
7.2 out of 10
618 reviews
7.9 out of 10
203 reviews
8.1 out of 10
4 reviews
All reviews
Pros (+) Comfortable, We had a Jacuzzi suite. We had a good time the room was OK.
Cons (-) We found paraphernalia from the inside of cigars on the night stands. We also found cobwebs and dirt pouring out of the air conditioner under the window. And at 3:00 p.m. After all the house cleaning staff was gone we were in bed sleeping I heard a knock at the door didn't respond because our do not disturb light was on and I heard another knock and then all the sudden somebody just comes quietly ...
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Pros (+) This is myself and Husband's second time staying at your beautiful hotel. The property is real beautiful! The complimentary breakfast was better than most hotels. The next time we are in the area we will definitely stay here again.
Cons (-) I do not like that your hotel does not have an indoor pool.
Pros (+) Jacuzzi tub in the room. Honeymoon suite was lovely. Really large room.
Cons (-) The bed was a little uncomfortable. Any movement at all translated to an earthquake.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a spa and wellness center, free Wi-Fi, a Jacuzzi, and a complimentary breakfast for a family-friendly experience. Additionally, there is a shuttle service, free parking, and a fitness center available.
What practical information should I know about parking and transportation?
The hotel provides free parking, a free airport shuttle, and long-term parking for a surcharge. Additionally, there is a shuttle service available for guests' convenience.
How is the quality of the beds at Garden Place Hotel?
Guests have described the beds as comfortable, with some comparing them to 'marshmallows,' ensuring a good night's rest for visitors.
What can I expect from the hotel's cleanliness and customer service?
The hotel has received positive feedback for its clean rooms and friendly, accommodating staff. However, some guests have mentioned concerns about room cleanliness and customer service responsiveness.
When is the best time to visit the Garden Place Hotel?
The low season is in May, while the high season is in December. Visitors can plan their stay accordingly based on their preferences and the seasonal dynamics of the area.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with Updated Amenities
Some guests mentioned that while the hotel has a unique and charming decor, certain rooms may require updates, especially in terms of amenities like TVs and bathroom fixtures.
Consider Booking Directly
A few guests reported issues with booking through third-party websites, such as discrepancies in advertised amenities like breakfast and challenges with refunds and customer service. Booking directly with the hotel might provide a smoother experience.
Explore the Unique Decor
Many guests appreciated the hotel's unique decor, describing it as elegant, high-class, and reminiscent of a small Italian village. Take some time to explore the hotel's distinct ambiance.
Check Room Cleanliness
While some guests praised the cleanliness of the rooms, others reported issues with dirty carpets, unclean jacuzzis, and the need for deep cleaning. It's advisable to check the room's cleanliness upon arrival.
Enjoy the Beautiful Lobby
Several guests loved the hotel's stunning lobby, describing it as clean, friendly, and beautifully decorated. Take some time to relax and appreciate the lobby area.
Be Mindful of Noise Levels
A few guests mentioned noise disturbances from other guests and malfunctioning equipment. It might be helpful to inquire about room locations and ensure that amenities like TVs and jacuzzis are in good working condition.
Consider Room Upgrades
Some guests reported issues with specific room features, such as uncomfortable beds, malfunctioning jacuzzis, and outdated amenities. Considering a room upgrade might enhance the overall experience.
Take Advantage of the Unique Spa and Wellness Center
Guests appreciated the presence of a spa and wellness center, including a sauna and hot tub. Consider indulging in these facilities for a relaxing experience during your stay.
Verify Breakfast Inclusions
There were discrepancies regarding breakfast inclusions, with some guests expecting it to be included based on booking information. It's advisable to confirm breakfast details at the time of booking or check-in.
Appreciate the Convenient Location
Several guests found the hotel's location convenient, with easy access and a nearby mall. Take advantage of the location for shopping and exploring nearby attractions.
Location
6615 Transit Road, Williamsville, NY 14221
What's nearby
- Eastern Hills Mall1.7 mi
- Glen Falls2.7 mi
- Millard Fillmore Suburban Hospital3.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Garden Place Hotel
Low season | February |
|---|---|
High season | August |
Average price (weeknight) | $88 |
Average price (weekend night) | $119 |
When to book a room at Garden Place Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Garden Place Hotel
FAQs when booking at Garden Place Hotel
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See most recommended stays in WilliamsvilleGood to know
Value for money | 7.7 |
|---|---|
Distance to city center | 2.4 mi |
Nearest Airport | Buffalo |
Distance to airport | 1.9 mi |
Everything you need to know for your stay in Williamsville
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