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Room had a musty smell
Jacuzzi tub in the room. Honeymoon suite was lovely. Really large room. The bed was a little uncomfortable. Any movement at all translated to an earthquake.
Very conveneint to the airport. Staff was great across the board. And the Italian decor was over-the-top as advertised in a good way. I'd absolutely return to this property. No
Beautiful and relaxing facility. Comfortable seating in rooms. Jaccuzzi is great but also stayed in a room without which was just a nice and more affordable. Large accomodating area for breakfast - regular plates/silver/napkins - not plastic.
Comfort and location of the hotel,shuttle service to their restaurant for superior dining,Shopping malls close by and the breakfast buffett.
The room was great. Around alot of things
very nice and clean
The ambience of the hotel was amazing. The wi-fi didn't work and the shuttle was pre-booked but came 15 minutes late.
clean, friendly, unique
It was very, my wife and I could have slept all day undisturded. I cannot think of anything.
THe Hotel was new, rooms nice and staff was excellent
good economical choice
Clean, modern, inviting atmosphere. Friendly staff. Rooms were a nice size with refrigerator and microwave. The pool and hot tub area were well maintained and adequate size. The price of breakfast foods did not seem very economical for a family, but we did not go into the restaurant--that was just based on looking at the room service menu.
Comfortable stay with amended on site. Good staff. Had no issues.
The rooms are pretty nice and modern with comfortable beds. The bathroom was dirty and the gentleman working the front desk seemed more interested in getting back to what ever he was doing in the back room.
I didnt really like any of the service. I didnt like how wifi or breakfast was not complimentary when the fare was 60 dollars meanwhile, the EcnoLodge next door provides both of that complimentary for a fare of fifty dollars.
I liked the location The beds weren't that comfortable.
We liked the location and comfort of the beds. We were very disappointed that the rooms had no coffee maker, no clock and Cable that didn't work most of the time, plus no FOX News on the cable when it did work. Also, even though we hated that the hotel did not have a continental breakfast we were told by the check in clerk that complimentary coffee was available in the lobby each morning. That turned out not to be true. Very stripped down facility.
Ashbah (spelling?) greeted us in the office when we arrived. She was extremely gracious, professional, and courteous. She is a great asset to your business. My elderly mother was with us so a room on the first floor was quite helpful. The room smelled like a wet dog. The floors looked like they had not been scrubbed in months. We did not want to take off our shoes. If the first floor rooms are often used for pets and thus not kept to as high of a standard regarding cleanliness, customers should know that before committing to those rooms. When we used this motel a year ago, we stayed on the second floor and everything was very clean and nice. So we were especially disappointed this year. But I think this year was an anomaly and we will call ahead with specifics next time.
It is too close to the highway, you can hear everything. The bed was dirty... A lot of hairs in it.
The worker was very nice and polite. I was expecting something completely different. When I walked in, the first thing that popped in my mind was, am I safe? It felt very creepy when I walked in. No color on the walls, the kitchen area was very sloppy, the checkin desk was a mess. And it had a smell. I felt like I needed more locks on my door in my room. There wasn't any shampoo or conditioner. I didnt bring mine because I thought the hotel room should have them. But I didnt even shower in the morning. The sheets on the bed were very thin. I was pretty cold I almost turned on my heater. I know I paid less then 70.00 bucks but shouldn't matter. Im sure that the motel could afford a BIG update/ renovation in one week from all the guest payments..
No free WiFi at this hotel. What you pay for is not worth the money.
value employees and that they didn't honor my reservation
The Hotel was clean and spacious and with an excellent restaurant nearby. The lack of a hairdryer was a disappointment as i was travellling from the UK and did not pack one because all hotels on my 3 week vacation has these apart from this one. Although coffee was available in reception there was no complimentary coffee within the room was also a bit of a disappointment especisally with an early morning departure to the airport.
I was very pleased with our room, it was updated, clean and comfortable. For the price it was quite a deal. My only complaint is that a member of house keeping staff came into our room without knocking at 8am! We had not put the do not disturb sign on the door as we had been planning to leave before the check out time, but apparently we should have! At the very least a knock would have been polite! All in all though no harm was done and the staff member got a free show.
The room was nice and clean. Hotel staff placed an $408 hold on my debit card when the total cost for my stay came up to only $179. I had to call my bank and the hotel ( the girl was very rude and she ate the whole time while talking to me) to have the charge removed.
Comfortable, clean, reasonably priced. Would definitely stay again.
No coffee no microwave no fridge
Front desk very pleasant, close to airport without a lot of noise, nice wooded area on one side with deer, close to restaurants and shopping. Would be nice if breakfast was included.
Easy access to Niagara Falls
The desk area was very small compared to other rooms. Also there is never any pamphlets/menus in the room about near by food/activities. If we didn't have our smart phones we would not have been able to order food late at night not knowing what was around and what time they closed.
We liked the location that it was quiet for night time sleeping...close to shopping and resturant.....would come to this location every time we get the chance to go across the boarder. Thank the staff for there help with extra pillows etc. the hotel was excellent we have no complaints at all.
Staff were friendly and helpfull, room was clean and good value for our money. location was close to shopping, food and activities.
The inn was clean and I would return . My room was too close to the highway and I could hear the trucks and cars. I requested a room away from the highway. There was no hair dryer.
I liked the comfort of the bed, size of the room, TV selection, business center, early breakfast time option, and free shuttle service to/from airport. I didn't enjoy the breakfast but Im just picky. However, they did have a decent selection/options. The hot tub looked like it needed a good cleaning.
Good. Inexpensive Bathroom could hv been more updated
Staff nice, good location...sheets and bedding clean and neat...charged more in fees on top of Booking.com to the point that I would have stayed elsewhere (an additional $20 per night? -- that should have been disclosed). This hotel also smells awful from the front door into the room. My room smelled like urine.
Convenient location close to the Buffalo airport, reasonable price. Carpet smell was a bit too strong.
That i got to have a good night with my GF That they told us we were gunna be in a smoking room and we werent, also there was no screen in one of the windows.
Dirty and smelly toilet. Someone used it before or was not cleaned.U advertise on your site free parking and than make the client pay for it.
Our room was upgraded seeing as we had booked a room with a Queen bed and there wasn't one available. We had to wait to get into a room. It was noisy from being next to a main road.
Relatively convenient to the airport. Easy access from the interstate highway. Not clean. Requested (And paid for in advance ) a non-smoking room, but were placed in a smoking room (complete with an ashtray). Called in advance to tell the desk we were arriving after 10:00pm, and they didn't save a non-smoking room, and hung up on us!
Prompt airport shuttle Still waiting for an EMAIL reciept
We had a great stay! The staff were so friendly, the room so clean- loved the shower and the bed was amazing! Didn't want to get out of the comfy bed!! We will be staying here again when we come to buffalo!
I went here for A Great time with My Boys. 6& 2 on the Website it said there was an Arcade. There isnt.. Okay so No big deal then, just a Little Dissapointed. When I checked in the Lady "Manager" was Rude, No eye Contact, her tone was very Snotty. Their "Gift Shop" Was like 4 shelves , it was Awful. My room was Very Small. Didn't look like the Pictures. And my Stay most of all was not worth the 250$ for one night I paid. Breakfast in the Morning was Ridiculous it's this tiny "Cafe" We sat at an empty table that I had to clean bcuz their was leftover food on it. Sat for 20 mins and Noone came to take our order. So I went to the register and Placed it. 3 bagels, & A country Bfast later was 35$, and took almost 40 mins to make it to us Cold. And not worth it at all. I will never stay there again, and I would absolutely not Recommend it to ANYONE.
Very nice room and nice shower. No carpeting in the rooms was a bit different, but no big deal. The bed was awesome, very comfortable. The staff was great. Bathroom a bit cramped.
Hard wood floors in rooms, friendly staff, good location, plush towels No bathtub, breakfast not included
Good location, friendly staff, comfy bed. Bathroom leaking; expensive
We always stay here when we go to Buffalo to see my daughter who goes to UB. Location and comfort is fabulous. The cookies are delicious! The room we had was on the first floor and it was noisy. Not only did the noise from the next room filter in to ours, but the toilet was so loud when flushed that it woke everyone up in the middle of the night. Also, the TV quality was terrible. Very staticky.
Complimentary cookies were phenomenal. Beds were comfortable with a good amount of pillows. Fridge in room was a definately plus. We had a back room and opening the shade to a winter wonderland of trees was what I needed this Easter weekend. Very nice place. Variety of breakfast foods in the morning, overall very good! The coffee cups provided downstairs smelled of mildew, I just grabbed one from my room upstairs, was no problem for me ( an avid coffee drinker). No microwave in room, one accessible downstairs but it's all about convienence!
we liked the location of the hotel to shopping and the highway. It was clean but could use some updating
We love the pool and the accommodations were comfortable. Staff were polite too. We did not receive our wake up call at 8:00 AM. Were you short staffed on that Sunday morning? At breakfast, there was no one to replenish the hot food while we were there. We had enough cold food to eat, but we couldn't find anyone to tell about the hot food. The employee at the desk was very busy with customers.
Good pool, good breakfast, clean soft beds. Nice variety of restaurants nearby.
we had a nice time, staff was friendly and it is close to all amenities no
Very clean, very quiet, excellent breakfast selection. Friendly staff. I left a note in the bathroom letting them know that the toilet seat was very loose. It was never fixed nor did anyone respond to the note.
Clean, easy parking, nice breakfast , very friendly and attentive staff!
close to needed area ants in bathroom, two inch gap in door to sill
Door to room was hard to get open.
good location to many good fishing rivers
Pet friendly was very nice. The staff was very kind and the location was very accessible to everything. It's location was at the hub of several hotels and restaurants. no ammeneties
proximity to different malls no towels in room, maid did not clean room over 2 day stay
remodeling of the room and decor were sleek and nice. clean. service was hospitable. It was decent. little to no amenities. Literally it was just a place to shower and lay your head to rest. no temperature control in the room.
Close to the shopping malls and restaurant. The bed is little bit saggy which hurt my back and there is no hair dryer. There is no instruction to work the keyboard that connect to tv and there should be more channels.
Convenience, location and price. Bed very comfortable. Shower pressure good. Need warmer blankets on bed.
Central location to all the major malls. The Business king room was large, clean and comfortable. The lobby is somewhat cramped up. There were people drinking beer in the car park on hotel premises.
clean, comfortable, good hot shower. clogged shower drain, and although we booked a non smoking room the hotel was over booked and when we checked in the room reaked of smoke i complained but no alternative room was available. But both problems are easily correctable and will stay at this motel again.
The room was basic but comfortable. Having a refrigerator and microwave was a helpful plus.
Hotel staff were very friendly. Check in and out was quick and efficient. I am not sure if it was my imagination or not, but the bed seemed to make me itch!
You only get a room guarantee, not a bed or number of beds guaranteed. Better to call direct for guarantee. Breakfast was better than the customary waffles and cereal. Having no choice at arrival to get two regular double beds. One slept on a roll-away meant for a child, no wider than 20".
Only opened six weeks at time of stay, very clean, helpful friendly staff. Our room was huge, more suited to the business traveler. Good facilities, pool, laundry, and breakfast. Close to large mall.