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quality of customer service 5* main restarant prices were high
The staff were mostly very friendly Although the cottage was very nice, we were expecting a superior room with a kingsize bed and bathrobes etc. As it was cold , the heating could have been on when for when we booked in. It was freezing! We wanted to eat in the restaurant but were told it was for restaurant meals only and we wanted bar food. I felt it should have been allowed as we were paying guests. We did state this.
Comfortable, Quiet, Good Food - excellent.
The place was fantastic, the food was some of the best i have experienced in London in the past 20 years and the staff was very helpful in our stay and getting around London. None at all - this place is a must for people coming to that area.
The comfort of the room and helpfullness of the staff Meal in restaurant was a bit pricey
The room was perfect. The staff at the morning breakfast was really friendly and gentle. I really appreciated my short stay. I will surely book it again. It's not really within easy reach from the station if you are travelling by train.
The restaurant food was really lovely though pretty pricey! The room was tastefully decorated and comfortable. One of the drinking glasses in the room was filthy, not a big deal but pretty unpleasant when I picked it up to use it. The room had no bath, only a shower.
The food was fantastic. Perphaps a little more than we would normally pay but the cooking and flavour was an experience to be highly recommended. All of the staff were friendly and helpful and our room was nice and quiet. Perphaps the beds were not as comfortable as our own - but maybe that is an age thing..
the four poster bed the dumplings at the meal...game casserole and dumplings not good,the tv was not very good,only one channel found with good picture.
After a long journey, the friendly, relaxed welcome was just what we needed. Breakfast set us up for the next day - right through to teatime!
friendly staff, clean room.
Good evening meals at a fair price. No English breakfast available although Continental was substantial.
The bar and lounge area were lovely. Nicely decorated, friendly and inviting. We were quite concerned about the security of the hotel. The door to our room did lock, but you weren't able to put a dead-lock on, and there was a gap around the door, which made it feel a little insecure. One of the windows didn't lock, so we were reluctant to leave any valuables in the room, and when asking how to get back into the hotel in the early hours, after a wedding, we were surprised to be shown a door that is left unlocked at all times, giving access to atleast the bedrooms. The room was ok, but basic. It was clean, but the tv didn't work. This didn't matter too much, as we didn't spend a lot of time in there, but I would expect it to work!
Location near Gatwick Airport. Friendly staff / owners. Good atmosphere.
The extreme thoughtfulness and friendliness of the staff, extremely courteous. Room was slightly shabby..
Pleasant staff. Standard breakfast ok. Room was not clean and anyway needed refurbishing. Shower was pathetic dribble. Unpleasant smell in room, possibly from air freshener.
The location was very good. The room was small but the picture shown was quiet big.So one should not deceive customers like that.
The food was good in the evening, and the staff were very friendly. the coffee was first class.The continental breakfast was a bit hit and miss. However the room was very warm. The room was a single on the front of the building, and was very noisy due to the traffic, when lorries passed by, the bed would shake .The bright neon pub sign lit the room like a breckon beacon.
Nothing. Seriously could not think of a benefit if you paid me to do it. Not just dirty but absolutely FILTHY. I am a man, I have served in the army. I am not squeamish about some dirt but this was vile. I think there were not cockroaches because even they decided it was too much for them. The guys were so rude its indescribable. I lack the words. On top of it he just lay on a very thick Indian/Pakistani accent and pretended to speak less and less English as soon as we tried to complain whereas his accent and language level was fine at the start of the conversation. We booked a double ensuite and they tried to give us a twin with a shared bathroom. They "explained" it was the last room and we could take it or leave it (this is at 2am). We refused, got up and left and when all the hotels in the area were booked out because of the Munich airport shutting down we chose to drive 3 hours back to Nottingham directly instead of the sleep in London, walk around and travel in the morning as we had planned.