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Fast check in, warm well decorated room no tv remote :-(
Near to railway station On initial booking requested a smoking room however when checked in they gave a non smoking room and would not then change it.
the convenience to the railway station ,area ,public houses,traffic free environment,location of room
Proximity to the train station. When we got to the room there was someone sleeping in there, that situation was not comfortable at all. During the entire stay one of the lifts was out of order, two of the lobby public phones were out of order. It looked like the hotel was about to close. The cleanliness of the room and corridors was also not acceptable.
The hotel was easy to find from the train station
The room was very cold, there was no isolation, and it was freezing outside!
It was very central, next to bus and train station The outside made you a bit worried about the hotel you had picked but once inside it was OK.
Location to train station and town centre
The location mainlly suited our requirements The Breakfast very Bland
It was in the center It is very old hotel, you need to fight with the staff for central heating. Amazing they are turning on the central heating just for an hour, then you need to shout again.
i found the staff and facilities at the novotel very very good and would stay again
Extremely comfortable beds, lovely bar and reception area, ideal location for the Brian McKnight gig at the civic hall Food ordered at the bar was very expensive and the quality was very disappointing
Comfort of the room
Excellent hotel with excellent customer service.Staff very friendly and an ideal location -close to the station.Room was very comfortable and breakfast/food was excellent.
Staff very unhelpfull, breakfast trays from that morning still outside rooms in the evening, swimming pool was dirty, pricing/terms not clear when booking
Easy access to city centre,great value for money,reasonable bar prices,great place to stay if you are going to the civic centre,we went to a boxing show,and to see ricky hatton in the hotel bar having a meal made it more memorable.
The food in the restaurant/bar was up with the best I have eaten and I stay in hotels every week Difficult to switch the taps over to shower mode
The shower was nice n relaxing The toilet water kept rising and took ages to go down when flushed
position of hotel at center
Location to city centre, cleanliness, breakfast and value for money nothing really
Comfortable for the price toilet in the room was filthy
There was a function going on at the hotel and the room that I was in had bass of music pumping until 1am. Not the best if you have a 6 month old baby. The staff did offer to move us, but at 11 o'clock at night with luggage and baby and having already gone to bed we declined the offer.
standard of leisure facilities was exceptional and the hotel represented excellent value for money, would definately recomend.
The hotel was very pleasant, decor was bright and new and breakfast was good, Didn't like the spa and pool being closed for refurbishment.
It was a lovely hotel and the room was very nice and the price was very good definitely worth every penny... Will definitely stay there again :) Nothing to complain about
One of the best Asian restaurants I have eaten in Very slow check in process with only one receptionist who also had to deal with groups booking their Christmas Parties..
Beautifull setting My daughter and I shared a twin bedded room and found the beds to be extremely narrow , we are both slim people so I can cannot image how a large person would not have fallen out of the bed !
Nothing Poor acess to rooms i.e. no lift, cot we had ordered had no mattress or bed linen, room was dark with dated furniture, view of a skip from window and the spa was closed. Not what we had expected from a four star Ramada hotel.
nothing rooms were not clean, insect larvae in the bedsheets and dirty bathroom. Staff were not helpful or apologetic.
No facility for using laptop - either as a dial-in facility or wireless
our first double room on the ground floor, running along side bar was far to small, but once we up graded to the court yard it was amazing. wanted more option on the food menu, but your breakfast was great.
free wifi night staff require a lesson in manners.
I liked everything about the hotel, and I found the quality of the food and portions excellent.
The hotel room was large and comfortable and the hotel itself is very pretty The hotel said check in is from 2pm but our room wasn't ready until 3.30, making us late for a reception we were going to.The drinks are also overpriced
its views The room was grubby and had cobwebs also ther curtains were grubby..asked for a twin got a double then complained so we then got a double with a single in..we gave up after that... breakfast was nice but 12 seater tables are not my idea of fun. too impersonal sitting next to 11 strangers eating your breakfast..
The locality and the room itself was acceptable. The shower on the first morning was, at best, lukewarm. Having reported the problem we expected it to be resolved, but this was not the case and we suffered the same fate the next morning. We also wanted to use the room phone, but this would not work. We reported this problem also. On our second night we arrived back at the hotel to find a wedding party in full swing with children running about screaming. On reaching the sactuary of our room we were confronted with very load music. Management advised us that they could not get the volume turned down and that it would be going on till 1 o'clock. During our discussion with the day manager next morning he admitted that our compaints had not been logged as they should have been.
Broken trouser press in room, poor quality shower requiring updating of tiling/grouting
friendly and helpful staff good breakfast Bed mattress springs were very noticeable - quite uncomfortable No map available of local streets and area
Comfort & style of the hotel.
as i took my elderly mother in law,everything we asked for they were very helpful the only problem was that she could not get into the bath and a shower would have been helpful,also our double room the shower i would class as poor the power was not good.
Good access; modern comfortable room ( but could do with an easy chair); good secure parking ; warm ; quite . Breakfast very mixed, very limited choice of cereals and poor toast, but good fresh fruit. Didn't try cooked breskfast.
The staff did try to provide service The room was shabby and extremely dark and cleanliness was poor. The shower didn't work. The heating only comes on for a set period in the evening so it was freezing at night.
Friendly & helpful staff. Went out of their way to help.
Facilities appeared very good although only slept there and did not eat or drink there due to commitments elsewhere.Security was very good particularly with the car park having gates which were closed at midnight, very comforting considering we were on the ground floor facing the car park. Also very helpful that the hotel accepts Maestro cards as well as credit cards.
Room was exceptionally spacious and well equipped, as was the bathroom. Both looked recently refurbished and the heating worked excellently! Breakfast was good quality (didn't eat evening meal in as there is an excellent Italian just up the orad and I love Italian food). Corridors etc were narrow and a bit tired. Couldn't make outgoing calls from extremely sophisticated phone in room. I had to go to bar to access free Wi-Fi as my room was out of range. Had full breakfast, but would have had to pay extra £6.50 to add half a grapefruit to this, which I thought a bit steep.
Room quiet. Staff friendly and attentive. No problem for late arrivals. standard hygene very good. No tea-making facilities in room. Pillows hard.
great place to stay - clean and comfortable room with good WIFI connection.Also very attractive young lady on reception - Katrina who was very polite and professional.Will book again when in the area for sure.
The price! It was freezing and there was no central heating on and it was below zero outside, I had to sleep with my clothes on! It had forecast cold temperatures but the hotel was left with no heating on!
Friendliness and helpfulness of staff Comfortable bed Quiet atmosphere Close to city centre Easy parking Room could have ben cleaner More tea bags in room(only 2!!)
The staff were very efficient and thoughtful,the room was well decorated,clean and quiet.Breakfast was beautifully presented and tasty.I would certainly stay there again.
Found that most needs were satisfactory and warrranted a further visit if plannd in the future We both felt tht the meal on the Sturday night was not of a particularly high standard. Soap dispenser not replenished.
Comfortable bed, Tv, evening receptionist pleasant and polite Black hairs all over the bathroom, bath too small to relax in, morning receptionist slow.
the rooms were of a good size well furnished and clean. The breakfast was excellent. drinks well over priced after midnight eg; £3 a pint and £10 for a double vodka and red bull
That it was only for 1 night! The general decor and feel of the place was horrible! Despite paying for an executive package, the room certainly did not live up to this!
comfortable beds, central location, warm welcome friends rooms not booked, other friends had to pay for two nights although only booked one night
Hotel very clean. Staff friendly. Two people in our party one found they had no room booked one had been booked in wrong dates. This also happen to two other people checking in. New restaurant but staff poorly trained.
Leaving the place Everything
The hotel is generally clean and comfortable due to recent refurbishment. I find the staff members, though friendly, were not very attentive and managed to bill me incorrectly.
Reception staff and the night porter excellent. Good value for money Made to feel unwelcome if just wanting a drink and no food. Seemed to be pushed into front balcony area which is not very pleasant.
Good bed, near meeting locations
very convenient for family visit, quiet location and close to town bit tatty room appearance, breakfast at about 09:00 was not fresh, poor bed meant restless night
Outstanding service from all the staff who were all very friendly. Good location with ample space for parking, roomr was clean and included kettle with tea and coffee. Excellent location for racing. Enjoyed our stay and we would surely recommend. Veronica & Reg Kingsize bed with att full size throw, instead of double
Location for the race course, parking was free and overall stay was very good.
Nice friendly staff and welcome great room Only bad bit really was the dissapointing breakfast, When you pay extra for the breakfast I expect better than dried up scrambled eggs
friendly and happy staff - good breakfast booked double room for 2 but only had one set of towels
I did not know what to expect and was suprised about the small size of the room, limited storage, the bed infront of the radiator. I had a terrible sleep because the loud noise of the radiator in the room kept me waking up throughout the night. The room had very limited comfort.
Beautiful/ full of old treasures/cared for/clean/lots of nice touches/ helpful,friendly manager Everything was perfect.
Small but comfortable room/bed, friendly personel, fresh made (simple) breakfast.
High room standards , quality touches not found in many 5 star hotels, brilliant showers.Nothing,however trivial is too much trouble for Keith the manager who appears to have his 'finger on the pulse' at all times. Having to check out and return home !!!!!!
Great facilities and staff were very helpful.
Clean. efficient., economical, friendly, excellent breakfast, quiet, WiFi, character decor, excellent all round value for anyone looking for a place to lay their head in Wolverhampton. Nothing
The rooms were clean and tidy, the breakfasts were excellent, and the manager was very helpful and pleasant. Excellent value for money! Would stay again.
very welcoming and excellent value for money. interesting history of the hotel and building
The hotel was clean and the breakfast was good The beds were not very comfortable
comfortable room and helpful staff
Clean and tidy rooms,nice size, staff friendly Cost of breakfast was unreasonable for what we ate.(£7.50) there were no deals on the weekend we wanted to stay so we had to pay £52 per night when at other times we could have only paid £29
Receptionist very helpful No means in room to call reception, had to go down
Very good cleaning of the room Although our reservation included breakfast when we arrived at the hotel we were told that we were not entitled to any breakfast and that we had to pay extra for it.staff seemed confused . also bath towels are old and should be changed
Clean comfortable rooms. Windows do not open!
the food was excellent and the kids loved the pool. the decor in the family room! Very old fashioned!!
My second stay this year very clean excellent staff resonable priced hotel with a touch of class .
I did not stay but my parents did as a treat last weekend for fathers day.They tell me everything was marvellous and will certainly go back if they go to wolverhampton in future.The package price of bed breakfast and dinner was absolutely brilliant.The facilities on offer were also top class. no
Used the leisure center
We stayed on the family deal which was Dinner, Bed, Breakfast & family ticket to cadburys world. At £99 this was excellent value for money for a family of 4 .
Room we paid for was a Premium room but our friends both had larger rooms at no extra cost. Pool and Sauna facilities were sub standard and very run down.
the bedroom was nice and spacious for family,food was very good especially for the kids ,waitresses were nice.swimming pool good there was no drinks list available at dinner,even though i asked the waiter for one.we are a family on a tight budget and needed to know what we were spending.the main light did not work in the bathroom,we had to use the sink light
The room was clean and a good size There was no lift and my room was on the second floor at the extreme end of the corridor
The staff were friendly and welcoming. The hotel is close to shops and restaurants. Everything was fine.
Beds were lumpy, bathroom was old. The whole hotel could do with a facelift
Got the room cheap through Active Hotels so it was good value
The friendliness of the staff especially on the reception desk upon arrival. Mould in the bath/show
The room was lovely and the location nice Not ideal if you do not have a car because the surounding area was not easily accessible! Raj was great on the mornings as the waiter Some of the reception staff were rude and disrespectful We were two young ladies staying and they did not seem to like this
Clean, Tidy and friendly staff. Easy to find and well located for the area. Lovely club sandwich in the bar! Shower extractor fan was constant, the main bathroom one went on and off with light ok but one over shower 'hummed' all night. Car park had lights but only ones nearest to reception were on (or working) making it very dark for late arrivals (as I was).
location and comfort of room
quiet and comfortable thermostat on shower did not work stuck on boiling hot when asked for bill the initial bill was not based on the rate booked through yourselves but this was corrected without any fuss.
location to himley hall. disco loud early hoursof sunday morning ?
The staff were very friendly and helpful. Room service was exceptionally quick even though there was a large party in the hotel at the time. The breakfasts were delicious - a real treat. The mattresses were rather lumpy, but I turned the mattresses and it was much better and worth the effort.
Unfortunately the beds were hard and uncomfortable. The room was cold, the heater did not work in our room(129). Despite reporting this nothing was done. Apart from this we enjoyed our stay.
Nice hotel set in a pleasant grounds with good road links into Wolverhampton. Room was a good side well equiped and comfortable. The bathroom was in a very poor state with patched up tiling, plastic strips around the bath and on the ceiling apparently covering up gaps after a partial refit. The tiles was filthy with black mound in the grout, around the taps and mixer shower. The extractor fan filter was thick with dust and the shower curtain rod continually fell down. For a hotel of this standard the bathroom was an utter disgrace.
Food such as pies etc. mass produced. Did not like the music at breakfast.
This hotel room was very clean and the bed was very comfortable. The resturant next door was also very nice. Would recommend this hotel.
The staff were so friendly and welcoming, really important after a long journey. The room was warm and comforting and excellent bedside lamps (in many hotels they are impossible to read by), the shower was superb — really hot water and a clean shower-head, and the breakfast was very good, well cooked, and good coffee.
good location, staff friendly and good food. Room was warm and would benefit from air conditioning during summer.
The young woman who booked us in was superb - she was welcoming and empathetic. When we couldn't get the door open she helped us and showed us how to do it. She got is two more pillows - all done in a very friendly, efficient manner. You have sent us this questionnaire but we were so impressed with the service she gave us we were going to write you a letter of appreciation. Full Marks to her.
comfotable and straight forward bar staff inadequately trained
Room was clean, spacious, quite and comfy. Staff were friendly and informative. N/A
very clean and comfortable excellent breakfast very nice owners
very friendly and excellent facilities
Very nice lady Linda looked after us None
The breakfast was excellent The room was cramped
The manager (Linda) was very courtreous, gave me the hotel number in case I got lost, helped me with directions, and made me feel welcome.Best hotel stay in tears. thank you
The breakfast was very good.Off-road parking very good. I consider bedroom too small for two people let alone three as there were three beds [one double and a single] the ensuite bathroom was far too small not enough room to towel yourself dry after a shower.
An excellent breakfast Very small toilet area in the room
Attentive owner, excellent breakfast. Road noise was just a little intrusive
The owner was most helpful and was went out of her way to make us feel welcome, it was also a very quiet and relaxing guest house.
In the country in delightful setting. The lady owner took the trouble to contact us before we left home to ensure there were no problems. Breakfast was superb.
The comfort and cleanness of my room no
The overall standard of the hotel was very good We were given a free upgrade but the friends we were travelling were left in one of the standard rooms with the 1990 decor - How embarassing. The steaks were very tough and though we were given a free dessert it sort of took the shine off an otherwise nice meal. At £16.95 for a steak I expect better. Finally, if you are paying nearly £14 for 4 drinks you should expect glasses that look nicer than the inch thick functional things they use. The lemonade and pepsi looks flat when they put it in and I had to ask for ice. No sign od a slice of lemon. In summary, respond better to problems and pay attention to those details!!!
the room was so lovely thanks, staff are very help full thanks to them we will stop again thank you the out side there where a lot of cig butts did not look to nice as we dont smoke
Newly refurbished bedrooms which were really nice and really comfy bed.
The hotel was handy for Dudley. The rooms were clean and tidy We stayed in a King Superior room,the bed was infact 2 single mattresses that kept coming apart
Convenience of the location
Staff courtesy, evening Meal, quality of breakfast, the coffee
apart from view, everthing was excellent veiw from bedroom
comfort and cleanness no
There was nothing we didn`t like about our stay , everything was excellent . The staff very helpful and friendly the food was top notch , We would definetely stay again
Friendly greeting at reception on arrival. Dirty toilet in bathroom.
Nice big rooms - all the basics Shower gel run out on one night
It was comfortable and efficient. The staff were pleasant and the price was just about acceptable
Overall the hotel was ok, but 2days after my stay I received an £80.00 parking fine and at my cost to a premium rate line I managed to clear this up! As an individual who regularly needs to stay at your establishments through my company business I suggest you find a way to resolve these issues. So as you can imagine I was far from pleased.
Helpful staff, clean room Old tv with only analogue channels
Room clean, spacious & quiet which is what I needed! Swift checkin at 2pm. The score of fair for the room, was purely due to a little bit of a drainage smell in the bathroom, bath tub tiny although I managed! No digital tv channels only 1-5.
Clean and quick check Fire alarm going off at 3 am which ruined my nights sleep, caused by "very sensitive smoke detectors" triggered by receptionist kettle.
Staff were friendly enough.Comfortable bed. Good shower. Location was handy. Only place with rooms at the time. We paid £15 for two breakfast's but the receptionist forgot to give us a token so we had to pay £21 for a full english and continental (rip off!!) but was only refunded the £15. Only one set of towels and two coffee sachets for two people. No freeview channels and no phone in room to call reception. If you just need a room for one night it's ideal, just avoid eating on the services.
Waking up and going home