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convenient location to most places I wanted to go The daily delay in cleaning the rooms. Since I was on vacation, I never knew when I would be back at the room. Sometimes I returned between 2 and 3 and the rooms weren't cleaned yet.
I loved how big the king business suite was. It had a king bed, a pull out couch, a desk and a chair! It also had a big closet and a tub with jets! Didn't use the tub but it was there! It was just very roomy! The part I did not like was that the room could have been cleaned better. It was very dusty and the floors were a bit dirty. It had the capability of being a very nice hotel if a little more effort went into the day to day workings of it. One of the elevators was broke down when we were there and they had a Yankee laying up in front of it...I thought they could have done a little more to make out a bit safer to make sure no one fell down the elevator shaft!
Was downtown close to what I was there for. Elevator sounded like it was on its last trip. Parking was not close to where I could see my car from my room.
Nothing, I would like a full refund, this place was not even habitable, I had to book another hotel, this is ridiculous, if you do not credit me back my money i will take legal action. It is your job to make show a place can be okay You need to check into this dump, and I expect a full refund for this
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Convenience to our destination. Filthy, dirtiest hotel I have ever been in. Bathtub was black with filth. We were placed among the live in tenants who partied all night. Made the mistake of saving a few bucks but had a restless night as I had my wife and mother with me.
We confirmed our room a month prior and luckily I walked in when i did because they were going to rent out my room to the lady in front of me. And we had a hole in the dirty shower wall
First off let me state that we are real customers, not a shill for the hotel. The price was good, and the sheets appeared to be freshly washed. The beds were comfortable & room was generally clean, but a bit run down. Setting was quiet, and the desk clerk was a friendly character. Plenty of hot water, and generally quiet. Location is close to a handful of local & chain restaurants - Xenia is not a large town. Overall opinion: A little sprucing up and a few repairs would go a long way to upgrade this property. Potential to be a very nice local stay. I had hoped for more - more what? Well, the room was supposed to be non-smoking but it reeked of cigarettes (plus some sort of putrid freshener to try and cover it) and had burn marks along the edge of the tub as a testimony. Entry door and latch were sloppy lending no sense of security, and had the weather been cold would have been quite drafty. Shower enclosure had been crudely patched with some sort of epoxy, and the counter space around the sink did not instill a sense of cleanliness. Chunks of ceiling texture were missing with no attempt to repair. No spare blanket, had to strip from the other bed. Day to day cleaning appeared to be good, but longer term repairs and maintenance were poor to absent. Continental breakfast was a bad joke; coffee plus your choice of stale cereals in bulk dispensers, in the 8x8 lobby with 2 tiny tables. I was told at check-in that bagels would also be available in the morning - we skipped this part.
The staff were very pleasant. It was a great value for me and my kids. Breakfast and evening food were great. Popcorn in the afternoon was an unexpected bonus!
Location was convenient for early morning flight. My son had a flight as an unaccompanied minor and the extra time needed for paperwork is understandable but it was a 6am flight. There wasn't anything out for breakfast before we left because of the early flight. Additionally, they closed the pool precisely at 10p. They cited security reasons for the promptness but it sounds a bit unnecessary. We weren't able to take part in any of the 'added conveniences' due to our circumstances.
Service, food, cleanliness, the total experience was excellent!
It was clean, staff was friendly and they served warm dinner and breakfast included with the stay.
The location was perfect for New Year's Eve as the hotel was centrally located near the bars downtown and the room was quite large. The furniture was starting to look outdated and light switches were everywhere rather than near the door. Parking was also a bit confusing as it was across the street at the convention center. The staff was very friendly; however, I was charged twice for the room and it took 14 days to resolve this issue.
Very friendly staff and room was great. Parking is a difficulty as the complimentary is hard to find and the valet is expensive.
Staff was quickly accomodating. Price was right for last minute stay. We stay where they serve breakfast and have a cozy lobby, pool and other amenities.
Staff was accommodating Wi-fi was terrible. Had to change rooms to get wi-fi, then speed was terrible
Staff was friendly and helpful Air conditioner thermostat wasn't working properly. Only three large bath towels for two adults
Price,accessible to public transportation. No breakfast.
staff was very friendly and helpful, Room was clean and bed was comfortable.
Quite location but still close to the highway. Comfortable bed. The selection of hot food for breakfast was very limited.
The staff was great,very friendly. The pool was nice too. The fire alarm went off five times in one night which caused us not to get a good nights sleep.
Beds comfortable There was no one on front desk around 7pm; had to wait several minutes to check in. No sign no mirror no bell to prompt the staff who was on lunch break! Just for improvement purposes....
Comfortable suite with 2 queen beds and pullout sofa sleeper Use of styrofoam plates for breakfast
Very nice place!
Large room, clean, front desk personnel were very helpful and outgoing.
Comfy after long day of driving. Pool was perfect.
Staff Room smells really bad although i took "100% Smoke Free"
Right off the interstate. Plenty of restaurants and stores near by. Room was dated, but clean. Lots of shady looking people hanging outside there rooms drinking into the night.. DID NOT FEEL SAFE!!! After normal business hrs front desk has to buzz you in to the lobby like a prison. Booked on Kayak, but charged by Red Roof Inn. They did issue a refund, but it takes at least 3 business days to process the refund. I would not stay here again!
convenient to I-70/75; comfortable beds room smelled strongly of smoke; road noise and parking lot construction
Nothing about this hotel was appealing, other than it was cheap. The TV did work as did the shower but not much else went well. This was sold as a non-smoking room, it clearly was not. The room stunk of cigarette smoke and it was everywhere. The walls even smelled of smoke. The manager was not willing to do anything about it other than offer 15% off our next stay. That is useless as we do not intend on using a Red Roof Inn again.
Proximity to airport and restaurants. Staff seemed a bit lost. Room smelled dirty and moldy. Comforter was stained. Gnats and flies in the room. Stained counter top beside sink. Numerous light bulbs were shot.
Room was fairly clean, good TV, clock radio worked ok, shower was good. They gave us a handicapped unit (which we didn't ask for) that had virtually no counter space in the bathroom. We had to use the floor. Also, when we arrived at the motel in Dayton, we went to the office to check in at about 6pm on Saturday evening. There was no-one in the office and the door was locked. We had to wait nearly 15 minutes (it was very cold outside) until the clerk showed up. By that time there were three customers waiting to get in. She had been out at one of the units trying to fix the lock mechanism. There was no-one else on duty. If I hadn't already pre-paid for the room on line, I would have left to find another motel. I'm not sure if I'll be back to Red Roof because of it.
Room was clean enough although smelled a bit musty Sketchy part of town, was a female traveling alone and was a bit scared to sleep there
Beds are comfortable and rooms are clean. Set up of room is logical
Very clean! Easy to get to - Nice staff - indoor pool Dark depressing old expensive for what it was I think something must've been going on in town for the rates on everything around there to be so high
The staff was responsive to taking care of problems. But, they should not have occurred in the first place. Upon arrival either kayak or the hotel had lost our reservation fortunately I had a copy of the confirmation. When we arrived in the room the room appeared to be acceptable after turning down the bed I discovered the sheets had not been changed from the previous occupant this is something I find completely unacceptable. To their credit the staff did changes to another room
The entire hotel was run down and dirty. Our bed sheets were stained and everything seemed to have a layer of dust on it. Also the air conditioning would not work and the room was very hot. We would never suggest anyone to stay there. Definitely not a 3 star hotel!
No smoking room had a musty almost smokey odor. Woke with headache.
We were on the third floor in the corner. It was nice and quiet and didn't hear the highway traffic. Breakfast of eggs and sausage plus more was good. There wasn't enough seating area for breakfast.
clean room smelled funky
The room was clean, spacious, and comfortable. I didn't like having my name on the receipt with a different credit card number and an unknown address. It turns out that because I made the reservation online, the credit card number and address were from Priceline.
Disappointed to find no firewood in our 'Fireplace suite' - front desk clueless as to where wood is stored/supplied from.\n\nTurns out that was minor issue. Went to sleep in bed (very comfortable), awoke next morning with multiple insect bites - all in body areas that were under the covers.\n\nWe have spent numerous nights in various hotels, but this is the first time we have encountered this. My advice - STAY AWAY!
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The room was amazing! It was very clean, the staff was wonderful, and the location was perfect. We have definitely found the hotel we will be staying at in the future!
The staff was absolutly outstanding!! (Hotel Employee) at the front desk is a assset tp youra a an assett to your hotal. We were treated as if we were VIP'S!Rooms were clean and the breakfast was good. the tv in our bedroom didnt work, we called down and told the front desk however they said the maintness man was gone for the night.
Fire pit & suite was great!
hotel was very nice, would stay their again the staff was very friendly and helpful
Very comfortable. Breakfast is great. Close to the air force museum. Has all the cooking equipment. My wife found some stains at the bathroom corner floor.
Beautiful. Clean Nothing
The apartment setting and Welcome Home Reception were among my favorite features. The breakfast was also good for being free. I found the access to parking easy due to the separate entrances to the suites around the grounds. Although they didn't have real wood in the fireplace, I was glad to see they had Duraflame style log to burn. I lit it on a rainy night and had a nice fire for several hours.
could not get into my room until 45 minutes after published check-in time, as room was not cleaned.
Location, and cleanliness
Dying beetle in bathroom, lack of towels and coffee refills on day two. Towel replacement was due to power outage yet once corrected, towels at the door would have been appropriate the next morning.
Bed was very uncomfortable, dated decor and musty smell
- Large room low cost - Clean beds - Wifi connection was good - The breakfast bar is Fantastic! Best one I have been too in the US -parking lot was pretty packed with large trucks -carpeting in room was coming up in spots and looked as if it was in place since the 90's -Water fixtures in shower need maintenance (pressure/flow) - No way to adjust heat (bring extra blanket) - Stove dirty and busted up
This is a run down, dirty place. The beds were sagging, the carpet dirty, the furnishings old, the shower rod broken - This is at best a 2 start and really a one star. The parking is horrible with a long walk outdoors to building 5 where my room was. Please take this off your 3 star rating.
Staff was Awesome and surprisingly helpful, friendly, and courteous. The evening check in clerk Arminta was exceptional. Breakfast was very well stocked and variety provided a good selection for all breakfast styles. Breakfast area TV a tad too loud in eating area. But that's just.
Wonderful location, helpful staff and great complimentary breakfast. Our room was in need of an update. and deep cleaning. Furniture was worn and soiled, and mattress was very bad on the fold-out sleeper sofa and needed new/newer linens.
The full kitchen, the pullout couch, more than just a hotel room, excellent lighting, a balcony or patio with appropriate doors, plenty of closet and cupboard space, the dishes, glassware and utensils that were provided. A fully functioning fireplace. The staff was extremely friendly and helpful. The next visit I will be more prepared to make full use of the facilities. The balcony was small. The carpet seams were rough. Water temperature was hard to adjust on all of the faucets. The stairs were rotting. They were fuzzy due to lack of direct sunlight.
Struggled to find a room late at night while traveling. They had a room available. In very bad need of cleaning and remodeling.
I appreciated not seeing any bugs in the place. Everything else was absolutely horrid. We have a toddler traveling with us. The only areas we could allow him to play were on the bed and on the coffee table. Everything else was disgusting. Literally, the entire sofa was sticky to the touch. The carpet was sticky, we kept our shoes on at all times. A brand new pair of socks our son had on in the room were dark brown within the couple of hours we were in there. The closet had water damage/stains in the ceiling, highlighted by cobwebs. The glasses in the cabinet still had lipstick stains from previous guests. The toilet is not securely bolted to the floor, so it bangs the wall when you stand. You truly get what you pay for. We left a day early, let them keep the charges for that day (obviously they needed it more than we do, hopefully they put it to good use) and found a hotel for about $30 more. We wanted at least one comfortable night. Apparently they serve breakfast for the guests...after seeing the room I would not dare put their food in my mouth.
Bed was clean and comfortable.. the lay out was nice.. The bathtub and the cabinets and the sink.. the carpet need to be pulled updated to wood floors..
Staff was friendly, bed was comfy. Lots of damage to ceiling, kind of dingy... Lots of trash laying around outside of building
Hospitality was awesome
The location and the room The couch was horrible, uncomfortable and old.
Everything was Nice. It's older but doesn't show it's wear. I didn't have a single complaint except that the front desk process was a little slower than normal. The lady took every bit of info from my licence and wasn't apologetic about the amount of time it took. I got the feeling she didn't trust me. As someone who lives in hotels 50% of the year, I like it when they treat me as if they're happy to have my business. I would stay here again.
Cleanliness and amenidtes A bit overpriced compared to your competitors .
-modern and new lobby -room was very outdated and did not match the modern decor of the lobby -bistro/bar had a limited menu, I ended up eating out instead of staying at the hotel
For the most part Hampton Inns are upscale, and clean. Parking is easy to find, and the hotel was easy to locate. I asked the front desk clerk for a change from a queen bed to a king. He said he had two queen beds available, which I accepted, and then was told, he didn't have them!? We ended up in a handicap room which had little furniture, and the bathroom was showing signs of wear. NOT my best stay with in a Hampton Inn. Also, there were no water bottles in my room.