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Been along time sice i stayed in a travel inn (now Premier Inn) and what a difference. The upgrade to their hotels has made a big difference. Well done!
Everything connected with hotel acceptable Actual cost not explained properly. Website inaccurate on distance of hotel to centre of Stockton. Reception staff not sufficiently well informed on local facilities.
extremely friendly and helpful staff who were able to provide us with maps and directions to the places we needed.
The staff were very helpful and friendly. The food at the attached restaurant was very good and fast to be served. The room was very clean, spacious and comfortable. It was very quiet - i got a great nights sleep. Nope.
We had an overnight stay at this hotel as we were attending a function nearby. After we checked out the following morning we enjoyed a walk by the River Tees which is just outside the hotel car park. The Tees Barrage that has been constructed was interesting, it's purpose is to make a venue for water sports which is currently under construction.
Good amount of parking, good location, close to out of town shopping centre, and supermarket. Good pub food next door Nothing not to like
Bed comfortable, curtains blocked all light. Staff friendly and helpful. Food good in on site restaurant. Room was cold and hard to heat.
Staff where helpfull and friendly, rooms were clean and tidy.
The room I stayed in (#5) was very clean and light. A nice big bed which was very comfortable. The bathroom facilities are ideal with a good size shower. The flat screen tv with freeview was good for killing time. It made a nice change for there to be a reasonable amount of tea and coffee available in the room. The B&B gives it's address as Stockton On Tees when in reality it is in the village of Thorpe Thewes which is an £8/£9 taxi ride away. It has signs stating that it is a B&B yet breakfast costs extra! There appears to be no phone for public use which is a hindrance when trying to book taxis, if like me you don't own a mobile phone. Also the owner is very hard to find when trying to ask for assistance.
The quality of our our room was excellent. The breakfast was top notch and the staff were extremely helpful. The hotel was up a country lane and the nearest pub/village was not within walking distance although a very short car drive.
Very friendy an easy stay!
Clean, excellent breakfast! Difficult to find, lack of tv channels in room.
The staff was helpful, the room clean and comfortable, and the location is good. At the time of our stay, 07/08, there was some construction going on at the hotel site, so there was a cluttered look about the grounds. However, this should pass with time.
Nice room and all mod cons very good breakfast and ecxellent value all round Location and access road
the area was ideal for our break and the lodge was very well maintained
Owner very helpful, gave us a lift to the function we were attending. Not the easiest place to find, but thats what you get when you choose a rural location.
it's location the road
Very friendly owner and the one room was beautifully decorated. The other room really could not be called 'a room', it was actually the landing with the stairs coming off from it to go downstairs to the dining room. It was also very nosy as the tall fridge was huming through the night.
I didnt exspect much for money at the hotel, but to be honest it was clean and the staff were realy nice. I didnt like to keep going from my room to the reception to get a hot drink, and it's not good when you dont remember the code to get back into you're room. Also on my last night staying at the hotel there was a lot of travellers haning around the reception and running up and down the corridoors and baning on doors, and when i went to get a hot drink from reception there ws five stood there and i felt really intimadated, then the youngest boy who must of been about 18yrs of age followed me to my room and stood outside for at least 10mins! I feel this is totally unacceptable and when i reported it the nexy morning, i never even got an sorry!
simple accommodation which simply works. Easy to find and so close to two major towns. It was a bit noisy due to renovation work but I wouldn't have noticed this if I'd have been just a one night guest
cost no tea and coffe making in room
It was good value for money, easy to find and the receptionist was very helpful. I've stayed twice at the same hotel in the last two weeks. On the first occasion the room was grubby - clean bed linen but carpet needed vacuuming and sink area could have been cleaner. No water, either hot or cold, available for drinking - vending machines didn't have either. Upstairs corridor smelled of cigarette smoke.
1. The helpful staff. 2. The up grading of the rooms already under way I booked two rooms by phone but only one was recorded. Fortunately there were rooma available when we arrived so this wasn't a problem but if the hotel had beed fully booked...
Lots of noise from other guests moving around the hotel. Shared toilets are a variety of self cleaning superloo and very small. Not built for the larger gentleman.
friendly and helpful staff not the best location
Comfortable beds and clean room.Good value for a couple of nights Kettle in the room would have been nice. Have to dress etc before using shared one downstairs so early morning/late night drinks not convenient.
Low price. looked a bit like a prison. Dirty toilets + shower facilities. Very noisy, horrible location (industrial estate, next to motorway, airport and lots of factories, cell phone towers, powerlines etc) however, it's quite o.k. because the cost of the room was very very low.
Economic room close to main roads
Good location And excellent service. our room a bit noisy due to trains a stone throw away from our window. Also we were woken by noisy heating system during the night . Also the price of £60 a night you would of thought breakfast was included
i liked the hotel it was comfortable with character the stain glass windows were lovely on the stairs. it had a famiiar feel to it and our room was different to other hotel rooms as it had a split level.
Attentive staff, clean facilities, pretty restaurant Breakfast was all piled on a small plate. Beans everywhere. It tasted nice but it looked awful
Nice and clean A 15/20 mins to walk into yarm
Very clean and spacious tea/coffee and warm atmosphere The staff at reception were pleasant and welcoming I did misplace an item of property which was readily found and returned to me Nothing to comment about
Spa and leisure facilities and breakfast was good.
We had a pleasant stay and staff were polite. The rooms were of a decent standard and were clean. The complementary 'Dove' toiletries were a nice touch. The rooms were extremely warm and stuffy and the air con did not work in room 153.
Difficult to say as when we arrived for breakfast just before ten we were told it finished at 9.30 on that day. Isn't your priority with the resisdents that are already in the hotel and not for a wedding that is due to arrive later in the day. As much as it was comfortable i felt the reception area was okay but the room looked a bit tired and dated. It does not have the WoW factor.
I thought my late check in was handled very well, and any time i called reception they were polite and helpful and even knocked on my door to deliver my paper, the showers in the bathroom were very good, i had not been top the area before, so may be in the welcome book a little more information would have helped as i walked to yam and turned the wrong way out of the hotel, may be info on th elocal buses would be nice as they are so frequent room services was quick and excellant i would definitly come back, i work in th etravel industry , and enjoyed weekedn I selected this hotel for the pool and gym, this let the hotel down due to the service, there was no one on reception , she then arrived with her fried breakfast to eat, we are in a gym, i explained i was staying at the hotel, and asked were things were, and i was just pointed, it would have been nice the customer service from the main hotel had carried through , they seemed more intrested in people that are non residences, i did not think the changing rooms were very cleean just a small thing i was unsure on th eroom service and at what times as the menu in the room gives the restuarnat times, and doe snot mention breakfast , which when i phoned reception they said no problem which was very nice
Very attentive restaurant staff
The luxury room A wedding was on at the hotel on our first night and we were put in a room directly above it. It was not a quite christmas getaway we had hoped for,
It was more than expected excellent I would have liked a bar area
Lovely setting, excellent food comparable with michelin starred restaurants we have used, friendly and attentive staff. That we couldn't stay longer!!
The staff. Attentive and courteous and professional
Very good staff and pleasant surroundings The facilities for smokers were an insult and absolutely appallling when most pubs in slums do better as of course most hotels do too. Those at the wedding that was going on when we were there were equally disgusted on this issue. All my comments herein are all subject to this one criticism.
Very friendly staff, and location was brilliant with lovely views and grounds to walk in Nothing
The location, the view from the room and the contemporary decoration in the room The fire alarm that went off at 3.30am! The speed of the service wasn't great either, drinks in the lounge took ages and breakfast was a slow process
Clean, modern and comfortable Nothing at all
The room (Roxby)was small. The bathroom wass poorly laid out ie you virtually had to climb over the toilet to enter the shower and the lighting was wholly inadequate.
The staff was lovely and most helpful.
High quality escape from business Nothing
The food and the room.
I spend a lot of time in hotels and this time I felt as though I was in someone's home - A crisp autum walk around the grounds followed by hot chocolate in front of a real crackling log fire..heaven. Staff were extremely friendly and helpful and breakfast fresh cooked rather than kept warm under hot lamps. Bedroom cosy and comforable with stereo /cd with cds and i pod dock, candles and oil burner in the bathroom. I would strongly recommend this hotel to anyone wanting to avoid the 'corporate hotel' My only suggestion for any improvements would be that the decor in the room I stayed in was rather tired ( a bit 90's) and I would have loved a reading lamp in the armchair seating area to complete the experience.
The hotel is in a fantastic location, and verry easy to find. The hotel grounds are wonderful, well worth a walk riubd. Our room was large and well decorated, and very comfortable. Very expensive, breakfast portion was tiny!
Missed breakfast however they still provided us with a breakfast in the lounge whihc was excellent
just about everything, the whole experience was most pleasing! no
The lovely gardens and grounds, and table-service in the restaurant.
hotel is immaculate and in stunning surroundings
We attended a wedding so only had bed and breakfast in the hotel which was excellent. The wedding arrangements all went well and seemed well organised.Having viewed the menue we will return for dinner at some furtre date.
lovely large room, very quiet and relaxing. beautiful grounds , had a nice walk through the woods. bed not comfortable due to mattress topper.
Good reception, clean & tidy rooms, very efficient process See below
Very clean. All essentials provided. Staff all very pleasant and helpful
Lovely clean room, nice size for family. Squeeky bathroom door,
Comfortable bed, hot water Old tv with limited channels & poor remote control. No internal phone or wake-up call facility
Reception was excellent on arrival , The Bar staff in the evening were helpful and friendly as were the breakfast staff , and expressed great apologies over the fact that there was no strawberry jam , but a member of staff had gone out to get some . None