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Central Location, Clean, Staff v good Breakfast a bit dear, as cafes just outside for half the price
An architectural gem of a hotel with lots of character. Within reasonable walking distance of the city centre. The staff were exceptionally friendly and welcoming, which was a bit of a surprise in a city hotel. Quite difficult to find.
The locality, the ambiance, the service,
We enjoyed being treated with respect, having the car taken to garage and brought back when needed. Difficulty to find especially as road works had closed roads. Took us nearly two hours to find from reaching Zaragoza.
friendliness of the reception staff no
Location, prestige A little devoid of atmosphere, unnecessarily so
Well located, friendly helpful staff, large well appointed rooms
The hotel was very well located. It was easy to find and the service was also excellent. The staff were very attentive to our needs. The standard of the rooms were also very good, spacious and very clean. When we return to Zaragoza we will be staying at the same hotel.
Ideally situated in center of city. Big rooms. International hotel so all is very professionel. Very friendly and helpful staff. Possibility to use parking service to your car (altough a bit expense). Lift is a bit small. There were 2 marriages the day we stayed in the hotel so lots of noise untill small hours of the night. Parking is a problem (as you would expect in the center of a city).
Ease of access to City centre. reception staff and porters excellent,very helpful and pleasant. Breakfast good and staff very attentive. The toaster was tempperamental !
Close to everything fun Terrible wifi
The location is very central No English TV channels, no spa facilities
Location, design Shower door should avoid water to go to the bathroom floor
I really liked the location and the comfort of the room. Everything was quite pleasant. Our shower was leaking and we had to mop the tiled floor, so that it wouldnt run down the next floor.
It is a design hotel: nice bathroom, wide screen tv, decoration attractive. Hotel is in the middle of the centre. Breakfast had a lot of choices. Shower temperature kept changing: from very cold to almost boiling hot: dangerous!
A relatively small hotel,but very central for shopping and sightseeing.Good underground car park.
The room itself was perfect - it was the last leg of our "minimoon" and after lots of typical Spanish hotels this hotel gave us a good rest: the bed was huge and comfortable; wifi actually worked; it was very spacious and modern and the shower was strong - the jacuzzi bath was a nice touch too (we stayed in Avanza - one of the superior doubles/suites for eur99).
We have stayed at the Silken Zentro many times and always enjoy it. The hotel is very central and within walking distance to everything. The rooms are modern and comfortable and the staff very accommodating. We also like it because they have parking beneath so checking in and out is easy. It is a very modern hotel built on top of the ancient ruins that exist all over Zaragoza and that are on display through glass in this hotel.
good location. hotel staff were not friendly. coffee at breakfest was bad. It is absolutely overpriced (212 Euro per night without breakfest).
Comfortable room, well equipped close to sights and shops
wonderful shower mirror didnt steam up. very comfortable bed & room good breakfast the entrance looked dull & didnt create a very good impression
Good staff Internet not working
Hotel is new as of October 1, 2010. So facilities are in top notch shape. Room was enormous and well-appointed. Staff is still learning. Some minor "fit and finish" problems in room.
modern hotel with tasteful furnished rooms, comfortable beds, fancy bathrooms, excellent location in the historic center; wide selection at breakfast, excellent service due to attentive, helpful, qualified and even German-speaking staff in the restaurant, easy access to the main shopping areas. unfriendly and impolite reception desk (this is mostly applicable to a male employee, who kept the guests waiting while he was on a long phone conversation), the outdoor swimming pool was without water and the sun terrace was closed.The fitness room and the sauna were completely missing.
Location, room design, size and capacity space for clothes. They let us leave the room between 13:00 and 13:30 instead of 12:00.
Set in the heart of town, all of the points of interest were within walking distance. The staff was very helpful, suggesting local cuisine and directing us to the proper times to dine. I recommend the mijas at Migueras about 4 blocks from the hotel. Although it doesn't open for lunch - the major meal of the day - until 1:30.
Excellent location. Good parking. No real negatives.
Comfy bed. Excellent location within walking distance of main sights . We had a meal in the restaurant which was good value. Parking - choose this instead of sister next door for ease of parking in garage.
Central location, good breakfast buffet Cost of parking
The Central Nature of the hotel, parking and superb staff It is undoubtedly noisy, particularly so in the front rooms
Everything was absolutely wonderful!!!! I will highly recomend this hotel to anyone who wants to have a really pleasant stay at Zaragoza. Perfect location, spacious room, clean and a very friendly and helpful staff! Garage was very convenient too. Just perfect!!!!
The hotel is in a good central position for the historic sites - recommend the Zaragoza card Prefer to have breakfast included in the price. Would like to have seen a more Arogonese dinner menu and more Arogonese wines on the standard menu - Sunday was the Arogonese evening.
The room overlooked the air conditioning shaft and there was a constant noise. All in all the hotel is not bad, but it is not what we expected from a 4 star hotel.
good location room was not clean, double bedroom booked with king size bed but not available, the bar is not cosy.
location very close to airport Girona rooms not too large; too hot and aircon did not work properly
The languge is the main problem!! The only people who speak english are reception staff, and you have to face problems with room service, laundry, and resturant staff if you are not speaking spainish.
Exceptional hospitality, service. Some of the facilities need renovating or modernizing.
garage facility,good price,clean and recent bad insonorization- reception called at 24 h when we came to the room sayng that the next door guest complainted about the noise.We were just talking normaly !
the location is central The bed is terrible, the room smell dump, the forniture is very old and ugly.
Good central location, ample parking in the hotel although a bit expensive at 19.95 per day. Good value for the money, mind you I'd rate it a 4 star business hotel not 5.
Multilingual staff at reception desk. Restaurant is open till 23 PM. Every time you enter the room, a commercial video is played on the TV screen. Annoying!
the friendliness of the hotel staff. willingness to assist with Feria del Pilar information.
Courteous staff, clean and spacious. I would recommend this hotel for business use only; as long as you did not want to keep fit at the same time. See my comments below. Nothing to do at the hotel if the weather was bad. The Spa Treatments were not at the actual hotel; you had to go to a Health/Leisure Club situated on the adjacent street. The gym/sauna that were at the hotel were locked; you had to go to the reception to have the door unlocked and then wait 20 minutes for the sauna to be switched on and warm up. There was not any drinking water available in the gym and to add salt to the wounds I was charged 8 Euros for using the sauna.
The facilities and location are excellent. The staff was extremely professional. The nightly rate was excellent through booking. com 20 Euros a day for parking is excessive. However, when bundled with the room rate, the value is still exceptional.
The positiom staff andservices
Centre location, excellent.Lift from safe car park, excellent.Ease of use and comfort, excellent.Good menu and helpful staff.Enjoyable stay.
I liked the fact that it was downtown, very near of my conference location.
The staff was friendly and helpful. The location is excellent I can't think of anything.
Location. Value for money. Breakfast. Room size. Parking facilities. Some street noise. No free WiFi.
Central location, helpful staff
Excellent location for major sights in walking distance, 10 minutes away from airport bus terminus, good breakfast Furniture in room and decor need updating
Excellent location, very good variety of food for breakfast Had asked for a non smoking room, I think thier idea of one is to hide the ash trays!! The hotel looks a bit tired, could do with a 'makeover'.
The best feature of this hotel is that guests are in a city center hotel for a reasonable price. The reception staff could have been a little more friendly, especially the male staff.
noise, airconditioning not functioning
very central and convenient location night club opposite (Friday night)
Perfect in the center of city, for business, city holiday It is difficult to come to the hotel by car, and one should be aware that additional price for carparking is 17,50€ per night
right next to the center, and amazing price
Location is excellent for walking to key shops, attractions, and restaurants in the old town. Room well-appointed and comfortable. Hotel across the street from a nightclub which was very loud and had bright lights on into the wee hours for rooms at front of hotel. Bring earplugs.
clean. comfortable. good bathroom. the nightclub outside.
The hotel location Was cold
perfect location, nice and friendly staff not many people spoke english
The location is excellent. The renovations going on at the hotel. The old rooms are terrible, especially compared with the renovated rooms. In general both are quite small.
Very good location in the city center, nicely renovated. /// En el centro de la ciudad, en una casa bonita. Very, very high price, because of the Expo Zaragoza (almost no hotel avaliable, so the hotels doubled the prices). Not so well accessible with public transport from train- and busstation. /// Precio muy, muy alto, a causa de la Expo Zaragoza y los pocos hoteles disponibles en ese periodo; muchos hoteles han doblado los precios. Mala accessibilidad del hotel desde la estacion de tren y autobuses.
Good location and nice design. Very noisy.
the room was lovely and clean, also the bed was lovely and the view from the windows ! it was also great to have opportunity to use the internet there was no kettle in the room to make cup of tea...
The equipment is designed but not of good quality. Not all power outlets in the room work properly. The shower is made by plastic, the turning handles of the whirl pool are already broken.
location they are stil working on the hotel, ther were no windows in the reception! The spa is very litle and is not realy a spa a sauna for two, a steamcabine for two and a jaccuzi for tree. The rules are not clear some people are naked others with swimwear.
Location Gouged price, Contruction, construction, contruction. Lack of recommendation of Laundry service by staff
The location of the hotel was brilliant, ask for a room facing the plaza. The room was starting to look shabby, and the hotel was undergoing construction.
Double rooms were requested (as opposed to 'twins') and the hotel were adamant that double meant twin beds unless specified as a double bed (although I have never heard of this before!) - took a little sorting out and we still ended up with two of the four rooms as twins but we have learnt our lesson.
1. Helpfulness of the reception staff. 2. The central position of the hotel. 3. The generous sized bed!! Lack of availability of an iron and a hair dryer. Also there was no manual for operating the luxury shower.
The staff were very friendly and helpful and the breakfast was tasty and offered a lot of choice. It is located near pretty much everything you would want to visit in Zaragoza and the area it is in is very pleasant and we felt very safe. We really enjoyed our stay and if we go back we will definitely be staying here again!
Clean and very quiet.
The perfect base for our stay in Zaragoza
Excellent value and service. What I would have expected from a much more expensive hotel, but without any pretentions. Perfect location to explore city, shop and eat out.
Noisy room. No sight. It's just a room, clean anyway.
It is a clean, quite comfortable hotel with quite spacious rooms on the edge of the historic centre of the city. For the purpose of visiting this central area it seems to be well priced. The dining and bar facilities were closed. The parking is in a very restricted space and access to individual cars is so limited that damage to paintwork from the doors of adjoining vehicles seems very likely.
The room was good and the beds were extremely comfortable. Above all the staff were exceptional. Getting to the Hotel was a nightmare and took us over an hour from the autovia. We kept finding the sign and then it just disappeared.
The central location of the hotel
location, ambiance, ,kindness staff
Really good position in town. Really good price for that location. No restaurant menu in my room. Didn't know how much it would cost to eat there.
Location was great Their machine could not handle chip and pin credit cards or debit cards. I had to run out of the hotel at 6 AM to find a cash point in order to pay them in cash !!!!!
The location was excellent – right in between the historical area and the shopping area. The room was great – cool, clean and comfortable. And we had a great view from the front of the hotel. The breakfast was so so. Not very much choice and only one staff member who didn't seem very interested. But I would stay there again as everything else was great.
Very nicely located hotel that provides excellent quality rooms for the price that is charged. Rooms are clean and well-maintained. We had a nice view from our upper floor room. Computer terminals were provided in the lobby for checking email.
Great location, clean rooms. Offered parking was on the streets, so indoor car park next to the hotel seemed safer.
La calefacción funcionaba perfectamente. Las camas eran firmes. El personal, amable. Y la ubicación, excelente. La relación calidad/precio inmejorable.
Very fiendly reception staff, central location and clean rooms with comfortable beds and good showers. We had two rooms next to each other with children and this worked well.
Excellent male receptionist.Could speak good English nothing was too much trouble and clearly explained all the hotels and parking details.Excellent location.Good quality breakfast buffet. The female receptionist on Sunday morning was very poor just didn't seem bothered not help full at all.Charge for parking a bit expensive considering it was on a different street.
The lockation The breakfast and the person in charge for the breakfast
very friendly and helpfull staff on reception and restaurant. Restaurant excellent and good value. Excellent position with parking only a 100 meters or so away
Fantastic location and friendly staff
Good location. has its own parking. a large, pleasant room. clean and tidy. good price for this hotel. Difficult to reach by car first time. No WiFi in some rooms.
The location was great. It was 5 min away from all the great restaurants and clubs. And it has an advantage with the parking. In the room description it was stated "sound-proof rooms". Unfortunately the rooms were extremely noisy.
The staff were all lovely and very helpful. Location was excellent. Good comfortable bed. Parking close by and secure. Our room was rather small and the bath was tiny. We would still stay in the hotel again though.
I was in an annexe of the hotel, just around the corner from the main building. As such, it was very quiet and private. The staff were extremely helpful and welcoming. Also, the location of this hotel is second to none, very close to the Plaza del Pilar. I don't think there were any negative points at all.
The location of the hotel was great, parking was provided at a reasonable cost and the staff were friendly. N/A
Good double glazed windows so very quiet although looked onto sreet. Close to tourist spots and good places to eat.
The central position gives good access to all the main attractions. Car park only takes small cars.
Friendly and helpful staff. Good location. Badly needs renovation. Looks rundown.
Very friendly staff. Nice buffet breakfast. There's wifi in every room (just ask for the password). Right in the center of Zaragoza.
the kindness of the staff
-Position, quite central. In the bathroom they have anything, toothbrush and shaving razors. Friendly staff. Breakfast not included but cheap at 8 euros. -The room was difficult to open because of defective key. The air conditioning was incontrollable. I payed 128 euros / night, really really expensive for what it was. Because of this price I will never ever stay at this hotel again even if they reduce the price.
The confort of the room and the location of the hotel.
The hotel is centrally located. The restaurant is good value. The people at the front desk are very nice. There is no internet service in the hotel. You have to hook up your own computer with the phone and dial-up.
Central position near shops and restaurants river etc.
Lo mejor es la situación en la que se encuentra el hotel, enfrente de la catedral y con vistas a la básilica de nuestra señora del Pilar. Esta algo antiguo
Central position for visiting many interesting places and restaurants. This was second time we stayed there. Last time on the third floor this time first floor and noisier. The room was less pleasant and the bathroom not very comfortable. We probably would look for a different hotel in Zaragossa next time.
Staff were pleasant, reasonable and made an effort to express themselves transparently.
The location Needs urgent maintenance. Paint peeling from the wall in the bathroom,the window did not shut properly in the room, so noise from airpumping system entered freely from the courtyard. Based on previous reviews, I booked an internal room far from the lift, but the lack of proper double glazing kept the problem of noise an issue. The overall feeling was of a 2 star hotel in need of TLC.
very centrally located a little on the shabby side
Polite staff Room was a bit basic
No coffee making facilities. Bathroom very small.
We liked it. The hotel's in the corner of the huge and busy Plaza del Pilar, so it's central to the sights and cafes and restaurants. We had no problem with traffic and street noise.