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The staff was friendly and from international backgrounds. They tried to provide maps and brochures at our request. Breakfast buffet was good and abundant. The hotel is conveniently located near the train and bus stations. The building has the charm of an old house that has been renovated in the inside, with a country feeling. We had requested a room downstairs because I had a hip replacement, and they offered us a room on the 3rd. floor. After some negotiations they gave us one on the 2nd. floor. No elevator. After a lot of negotiations, and after we signed a receipt, they provided the promissed free internet connection advertised on the website. There seems to be a lack of trust when providing the use of the internet.
Friendliness of the staff. Excellent food. The price. Too expensive for a place that does not even have an elevator.
The hotel has been beautifully updated with elegant lighting and artwork. There is a deck off the back of the third floor - perfect for watching the mountains, pastures and trains. Breakfast room is big, clean and inviting. The restaurant food was wonderful, as was the wine list. A perfect location for visiting the Swiss National Park. Located a bit close to the main road, but, still plenty quiet at night. They could have had more information on hand regarding visiting the Park (but the Park Visitor House is in walking distance).
The staff were friendly and efficient. The decoration was very tasteful and everything was clean and in great condition. The double room was a bit small, but still very comfortable. It was in the attic (under the roof) so the windows were very low and in order to look outside you had to bend down.
The location is very central. We asked for adjacent rooms and we got it. The cuisine was really good and we especially liked the breakfast. Unfortunately there is no lift and for eldery people it is quite a climb to the second floor.
Excellent meals. A very good variety of food at breakfast. Friendly staff. Our balcony had very nice view.
It's atmosphere and surronding amazing area
Please do not tell me not to use offensive language (whatever that means - how am I supposed to know what you find offensive?). I am not American and I do not subscribe to this kind of political correctness. Being solidly based in the moral and political values of the Enlightenment, I am a very strong proponent of freedom of speech. PS: I do not care if you find the above offensive.
Good service, avergare breakfast buffet. We stayed in the older part of the hotel which is not very modern, quite old-style. The room was really not worht the price we paid for it.
Overall the hotel factilites are very good.The hotel spa facilites are great and the size and facilites in the room were excellent. The free pass for public transport including chair lifts, trains etc was a really good idea. Breakfast had a very good choice and all the staff were very helpful. However the hotel seems to have 2 different parts which don't completely go together. There is the older part with lots of little sitting rooms, a library and a hunters/sking lodge style resturant which are lovely and the food was very good quality and value, but the area around reception is more modern and there seems to be a larger more modern resturant in the centre of the hotel which lacks the character of the rest of the hotel.
Location Room was extremly hot during the night causeing sleepless nights for both of us.
location near the ski slope, qaulity of the hotel, huge rooms nothing
location, breakfast buffet, nice room. The curtains at the windows in the room. Too much light could come through. Clearly not sufficient. Should be improved.
Aucun Train your staff!
Excellent staff, willing to speak English, The room was in immaculate condition. Large bathroom. Quality of furnishing 2nd to none- no Ikea here. Breakfast buffet has variety and all was fresh, with egg's on request. Real value for money. The lift has seen some use and the location of the hotel facilities (Spa, Breakfast room, Dining room, etc) was a little vague, and breakfast could have been a little more organised, but I am being real picky.
The room standard was very acceptable but there should be hot drink facilities available in the room without having to use room service. Evening meal options were limited and the website photos suggest a more secluded site than the reality. Noise from the main road prevented sleeping with the balcony door or windows open.
the hotel staff itself make u feel comfortable to their property itself. the location also is very gud.jus a perfect place to relax wid ur family.
Really liked the breakfast. The rooms felt clean and updated. The lobby/bar area was very warm and the room was a bit warm - the heat felt like it was turned on and set too high. Also, all the hallways smelled like cigarette smoke.
We had a wonderful weekend away, supported by all efforts of the hotel to make our stay perfect! Excellent food (Italian restaurant!), hiking tips by a very friendly Herr Hans, immaculate rooms and a complete and comfortable wellness area.
the hotel was very good, every thing is perfect
It is very spacious, very quite and well-organized. The service and the facilities are excellent. Perhaps the rooms should be modernized a bit. The staff of the hotel is extremely helpful and nice.The hotel is very classy and beautiful. Perhaps air-conditioning should be added to the rooms.
great location in a beautiful surrounding; staff was very friendly and helpful; nice indoor swimming pool
Welcoming Staff, great Views. Free Lift Passes. Varied breakfast menü Not cheap but good Value for Money.
value for money.
Simply one of the best traditional hotels we ever stayed in. Everything is close to perfection, oustanding friendly and helpful staff, unbelievable breakfast buffet. Highly recommanded! Don't expect a luxury hotel in Switzerland to be cheap, but for the price, internet and WLAN should be included...
Very friendly staff, comfortable rooms, excellent food and super location! Nothing
This hotel is gorgeous, modern, many little extras including free mini bar and heated bathroom floor. There is a wonderful spa. Loved it. The hotel is located on a hill and a walk to get to and from public transportation into the town and there is an in room charge for WiFi.
This is one of the best experiences one can have in a hotel!! The staff welcomes with handshake, the atmosphere is superb, the staff is helpfull and explaines about the integrated art works in the hotel! There is all one can dream: phantastic outdoor sauna, meditation pavillion and evening bar designed by well-known artist ... breakfast is superb, rooms are great, dinner has great quality!!
location, breakfast, great contemporary paintings in all the hotel. Extremely nice staff
The staff was very very nice.
Staff, very friendly, and helpful !! family friendly staff ! good location. rooms could be a bit bigger, but can accomodate 2 adults and 2 kids on the pull out sofa.. however bed is only a queen size, so a bit small for two adults !
The breakfast buffet was better than most, the Location was perfect, center-City, sports hall, Hallenbad. The front desk help was great and very courteous Parking under the building was great once we found it
It is very clean hotel. also good location.
Sauna and views from the breakfast room were the highlights
The playroom is good for the kid.
The staff and the fact that it's conveniently located. The sauna room and area was too small.
Very friendly, helpful staff, food very good, well equiped rooms ,very clean,excellent skiing facilities,good location with bus stop just outside Rooms a little small ,bathroom very small but extremely well equiped .conference style hotel lacking alpine character.
Excellent food and fittness food offered. Internet connection should be free of charge.
I was the weather information details Breakfast food was always the same
Location and scenery
Central location; good parking and free mini bar.
Location! View from my room!!!! Somewhat noisy
Very friendly staff, fantastic breakfast, good price, environmentally friendly (a lot of emphasis and effort on sustainable development)
Quiet and very clean. Good beds. Nice swimming pool. Piano player in the bar area in the evening. Although it said most rooms had a balcony - ours did not - even though booked weeks before.
excellent service, free minibar. I definitely think Internet access should be included in room ptrice in such hotels. But this is a general issue. Another minor issue: please brew better coffee!
Free mini bar and high quality buffett breakfast. It would be nice to have a tea/coffee machine or a kettle in the room.
Everything was good. If the rooms were a bit larger, and bath rooms a bit more modern then it would be just completely nice hotel.