The stewardesses not being irritated by customers, but understanding that everyones comfort and requests should be handled with respect and understanding, not showing their obvious annoyance. I observed 2 people being treated rudely. I would never my staff to treat anyone so disrespectfully.
All around pleasant experience. Flight crew were efficient and polite. And the flight was on time.
I was not allowed to board my flight due to a booking error with Kayak which customer service has not responded to me about yet. I had to book another flight at the airport.
The flight attendants were great, the food was also very good. The entertainment in the plane could be improved by including screens to watch shows/ movies.
Boarding confusion, just asked for a cup of water and the crew answers was shocking
Retard cuisant et criard. Inadmissible. Corruption et pratique non recommandable du personnel chargé de faire le Check des billets avant de passer au comptoir d’enregistrement. La dame qui me recevait voulait à tout prix me coller pour se faire d’argent. L’avion devrait faire escale à Douala donc on ne descend pas au sol. Pourquoi me demander où exiger que je devrais avoir un visa sur le Cameroun. C’est inadmissible. J’allais au Tchad et elle sait bien que je n’avais pas non plus besoin de visa compte tenu des accords de réciprocité entre état. J’avais mon visa et pourtant elle insistait. Ce qui était marrant ces collègues étaient complices. J’ai dû hausser le ton et l’insulter proprement. Mon adrénaline a monté. Trop de corrompus et moins de gens intègres dans vos rangs que ce soit à Cotonou et surtout à Accra. A Cotonou à l’agence principale, il vous faut un audit pour le personnel chargé de ventes des billets. Merci de transmettre à Asky
They take your hang luggage and it never arrives to your destination. They don’t follow seating arrangements
You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.
Everything was perfect, Happy to have this great airline that serves all Africa.
The crew were good but I still did not have my luggage till now I keep checking no response
Boarding was disorganized. Cabin crew was rude. Food was okay. Baggage was lost in Jeddah. Called airline for the past 5 days, either no response or saying the same thing as always which was "No bag has arrived. It should be here by tonight."
I have my baggage left either in Jeddah or Addis and undelivered to Abuja
Our first flight was delayed and when we got off that plane, nobody was really helping to direct us to the next gate. It was very frustrating. One staff simply said hurry, which wasn’t helpful. We had to go a long way to get to the next gate. Another issue on the plane itself was the bathrooms were disgusting and filthy and it didn’t seem like anybody was checking on them were cleaning them and it was a long flight. There was urine on the floor and they stunk. Also, the screen in front of my seat did not work, and I tried different headphones and still had no sound. You would think somehow those things are reviewed occasionally for working order.
Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa
Checking in wasn't organized, too many so-called diplomats were jumping line while everyone was waiting in line. They should have their own line not to impede on other passengers that was also waiting to be served. We all paid money and there should be no discrimination because everyone's money should have the same value diplomat or not! If they want to give diplomats some special treatment then let them create their own check in desk and not treat other passengers some that are (elderly, some with children, pregnant women) making them stand longer in line than necessary just because people are jumping line 😡
Traveling with Ethiopian is always a good experience. I also enjoy the stay at skylight hotel in Addis
I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful
The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.
worst was delayed luggage. could see luggage was still in Singapore but they insist I wait till all luggage are unloaded before filing a report. took 2 days to arrive and I had to collect it myself from the airport
United was best airlines I have seen since I got there choose united airlines
Since 12/12/25, all my 4 checked in bags are still missing. I have no clothes to wear and no entrance to my house because my house keys ate in one of the checked bags. Everything i have are in the bags. I've been going to the airport daily with no answer about my missing bags. I am going to sue Ethiopian airline. This is a disaster. They knew Cote'dviore airline doesn't have the capacity and still went into alliance with them. I've been wearing one clothing since i arrived in Nigeria last Friday. Total mess. I will never fly Ethiopian even if ticket is $1.
I really appreciated the fact that the flight was on time.. I unfortunetly noticed the bad atitude of certain crew members especially the "hotesses" . They were not as much as professional and also they did not respect the passengers.
1 Apart from an issue when my son & I were asked to step to the side while in process of boarding the plane because one of agents cut our boarding passes wrongly and gave us an incomplete portion of it. Fortunately we were allowed to get to our seat after they reviewed the boarding list… 2- We arrived in Abidjan on time at 10:00 pm . We were notified that we are going to be put on an Hotel (Onomo )because our layover was over 15 hrs.. We were finally picked up for the Hotel at midnight… The driver to the hotel was very nice and the hotel crew was very courteous… We were very grateful for the accommodation.
Better than US airlines. Food was adequate and tasty. Aircraft was clean and newly refurbished. Crew was professional and hospitable.
Better than expected. The aircraft was clean and the crew was professional and hospitable.
The plane was very small and hot. The air wasn’t working for the whole flight. My luggage was never put on the plane. I got to NY and waited 2 hours just to find out that my luggage was left.
Poor. Crew members are not customer service friendly. They were slow and aren't helpful. The team in the actual airport seemed ok but actual flight crew didn't seem like they wanted to help at all or be there. Very disappointing experience. I wouldn't want to use this airline again if I needed to fly. The actual Abidjan airport was another fiasco in itself. Definitely will think twice before flying through that airport again.
Everything was perfect but they need to work on the drink I mean soda,the passengers surpose to be entitled to a can of soda not on cups with the amount of money we paid.They have to work on it.
Nothing was good. It was awful. We boarded the plane and were stationary for 3 hours. They assured us they were in contact with our connecting flight and the plane would wait since 95% of us were going to jfk, but they did not. They took us to Abidjan 3 hours late, knowing that we would all be stuck in a foreign country on New Year’s Eve/ day with no assistance whatsoever. They was little to no communication from them. So many more sad details to add, but I’ll just leave it here - Never would I recommend anyone to use Air Côte d’Ivoire. Absolutely terrible airline. No outlets to charge on their old plane, unfriendly staff, not good food.. I repeat, nothing was good about the flight.
Everything could have been better. One of my luggage didn’t arrive until after two days. The flight was delayed for over 30 mins. No proper communication from airport staff because they didn’t speak English. I regret ever transitioning at Abidjan. It was a terrible experience and will never use Ethiopian Airline also. In flight, water was dripping from the ceiling just above my seat area. It’s my worst flight experience so far. Thank you
The plane was delayed almost three hours because boarding was unorganized then we were delayed even longer because the plane had an issue. The plane didn't look well maintained, there was also alot of tape on the exterior. I won't fly kenya air ways again after this trip.
Sadly, flights were delayed both ways with no reasons given other than " operational".
The crew was good but the entertainment was poor . All old movies and TV shows and very few of them. Needs current entertainment. Seats too firm. Food just ok. Nice though to have option with upgrade of no one sitting in middle seat
I purchased the upgrade to have 3 seats open, so I was able to sleep 9 hours. Without that I would have been miserable
There was chaos checking because of a canceled flight the day prior. Also, we had an issue with tickets. The KQ agent went above a d beyond to help us get on board the flight Overall the 13+ hour flight is uncomfortable in coach. I may try to upgrade on return
For a long haul flight, the seats were too narrow. Paid for extra legroom but wish I could have paid for width! I was pressed against another person for the whole donation of the flight.
Delayed flight made my day very long, but other than that KQ got me to my destination in good shape.
The nice treatment and lovely pilots who accepted my son inside for a photo.So lovely of them
Got delayed for over 24 hours. Fight was cancelled. Was put up at a nice hotel whose kitchen was unfortunately not prepared for the sudden influx of guests The headphone jacks on the seat were loose and sound kept getting dropped over the headphones. Food was good though. Certain items (Amarula) were not available for purchase over the on-plane duty free. Had been told i would pick my luggage at my final destination*wrong* had to pick it up in JFK and recheck it and then got charged for it**** too tired to argue with the Delta staff on the issue.... after a 15 hr flight.
This one is not bad even it is late, but they apologize and every time they announced the update.
