Pros: "Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here."
Cons: "In-Flight Wi-Fi was not available once reaching the continental United States."
Pros: "Crew were friendly and premium economy seats were spacious and comfortable"
Cons: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
Cons: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Cons: "terrible food - poor choice of inflight entertainment - crew constantly on the pa"
Pros: "One lady from the crew was amazing and very helpful"
Cons: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."
Pros: "We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff."
Cons: "Helpful ground staff with information about next flight arrangements and better telephone helpline staff."
Pros: "So nice, smile everytime, clear information and direction"
Cons: "I really hope they will serve wine or liquor but that is okay"
Pros: "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
Cons: "My check in bag was lost. Hope to get it back in the next few days."
Pros: "Very courteous and helpful with handicapped people like my mom."
Cons: "I can’t find a number to call to report an item left on the plane, and I would seriously pay a couple hundred extra dollars to any airline that offered a child-free flight."
Pros: "Cup noodles and snacks available throughout the flight."
Cons: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Ease of boarding. Staff were friendly and helpful. Food was good. In flight entertainment great.
Cons: "For such a long flight should have given us more water. But were responsive when asked."
Pros: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Cons: "There was no organization for those of us that were moved to that flight. Shifted from 4 different lines and luggage was not sorted out after customs. Our luggage didn't make it on our flight since someone said since it said CVG, it would be fine. It wasn't."
Cons: "unable to get assigned seat ahead of time. the only seat available was in the middle, getting uncomfortable to getting in and out. Economy on upper deck has only one bathroom that I leave the imagination up to you."
Cons: "No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!"
Pros: "Boarding was quick."
Cons: "Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours."
Pros: "check in easy at Adelaide airport"
Cons: "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."
Pros: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Cons: "...the person coughing behind me..."
Pros: "The plane was newish and had some more modern conveniences. Foot rest, phone spot with USB plug. New light/shade window shades. Newer style tough screen TV."
Cons: "My only fault was that the food was not terribly good. Pasta was gluey."
Cons: "The delay was out of there hands and other passengers did not listen to instructions So not there fault really"
Pros: "No delays!"
Cons: "I noticed some travellers confused by gate changes, I suspect this is due to a lack of attention on their behalf but clearly the messages hadn't gotten through."
Pros: "Seats recline far, great for sleeping. Crew members very helpful and cheery. Food was surprisingly good."
Cons: "There was no option through Kayak to choose a meal option, but the standard meals were ok so wasnt the end of the world."
Pros: "Super quick boarding"
Cons: "Lounge in melb was dirty, food average. Lounge in Adelaide was over packed - couldn't get a seat"
Pros: "All the crew were exceptional and the Captain was upbeat which was refreshing."
Cons: "All the staff were all extremely professional, just the plane was a little tired looking and grubby. When you sit for quite a while you cannot help but notice the dirt."
Cons: "Leaving the day before. Not having just one but three delays and three changes of flights."
Pros: "Free wifi"
Cons: "Crew attitude/explanation of why not able to move into empty row (exit row). Not a nice attitude."
Pros: "Food was super tasty and we were well looked after with refreshments"
Cons: "Lost one of our bags on the connecting flight. One of our bags were left at Sydney Airport and didn't get to us until 4 days later. Lucky we had travel insurance."
Cons: "boarding, takeoff and landing all late, and forgot to serve my row with snack..."
Pros: "Crew was great as usual"
Cons: "2 young women begind me loud all they way, kicking the back of the seat and thumping on tray table, screaming bloody murder children"
Cons: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
Cons: "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
Cons: "Business class in 737 is limited, recline only but seat was spacious and comfortable"
Pros: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Cons: "Again, not being delayed and having to miss my original connecting flight would have been best."
Cons: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
Pros: "The crew was extremely hospitable, and the food was excellent."
Pros: "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
Cons: "The seats on the 737-800 have quite limited legroom"
Cons: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Pros: "crew provided attentive and excellent service. Good food and beverage."
Cons: "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
Cons: "cabin not so clean, no foot rest. But crew good service."
Pros: "Efficient on time"
Cons: "One young cabin crew member was very polite and welcoming - ? Angela The other older woman would not even acknowledge me or say hello / goodbye despite me saying hello"
Pros: "Check in was good...despite not being allocated seat i was charged for."
Cons: "Flight late...I am told as usual. Paid for a seat and was given another. Where is my refund. No one stuffed around me paid. Onboard staff seemed in control but arrogant"
Pros: "business seats did not reclined ..... if i knew that not buying jetstar"
Cons: "They were delayed and also flight crew was rude and not polite. Also, I think it’s very sneaky and misleading how they advertise these flights as if they’re cheap when they don’t include any baggge fees at all and they charge you crazy prices at the airport for bags."
Pros: "No food or entertainment, so we just gave an average rating. Should have an N/A option. Everything else from check-in to deplaning was very good."
Cons: "We were surprised by the baggage charge when we checked in. However, we may have missed that when we purchased our tickets online."
Cons: "Ok so. With ticket purchase you only get a carry on bag in economy. To pay for a checked 15kg bag is $68, but only if you pay ahead of time. If you pay at the counter it will cost you $100. The woman at our gate was completely alone, and clearly frustrated by the situation and kept radio-ing for information about where the rest of her crew was. They are flying 787 Dreamliner now and just squeezing as many people as they can on them. I am a 5’10” female and my knees were hitting the seat in front of me. Want to recline your seat? Go ahead, but the bottom of the seat now slides forward as well to compensate for the lack of space. So if you’re tall like myself, you can’t recline your seat because it forces your knees further into the seat in front of you. Lastly, they have this ‘amazing entertainment service’. It’s $8 to watch a movie or play a game of solitaire. Such a scam. Water is the only drink included and the power outlet in my seat didn’t work. They are exactly what they have always been, but dressed up nicer, cheap and crappy airline looking to make as much money as possible. Won’t be flying with them again. For the money I paid to check a bag plus ticket cost, I could have flown a much nicer airline. will do next time!"
Pros: "cheap bare bones flights do the job for short jaunts. But their automated on line customer service is abysmal!"
Pros: "I liked that all connections were made"
Cons: "I did not like the fact that my luggage is lost."
Pros: "The seats were comfortable."
Cons: "Our complaint is the flight was over 5 hours long and you could not even get a complimentary glass of water, soda or juice. We found this to be a major out point with regards to service. The other issue was the no free TV. Lastly, I have never in all my flights had to pay such an outrageous fee to pre-check a suitcase. Thank you for listening."
Pros: "Decent leg room for a 6ft person. More than most US flights"
Cons: "Zero entertainment"