Cons: "The airline needs to board and deboard by group number."
Pros: "On time with a very pleasant crew."
Cons: "Flight entertainment it's kind of hard to set up depending on the device you own"
Pros: "Crew was horrible. The flight attendant was rude to clients for no reason. On a power trip"
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pros: "The crew was great"
Cons: "No complaints so far"
Pros: "Crew was as helpful as they could be."
Cons: "If we had the option to get off the plane earlier. We sat in the plan for almost 4hrs before it took off it was super hot and I was hungry."
Pros: "Good seating and pleasant crew."
Cons: "Board in reverse order so the back of the plane gets filled first"
Pros: "I arrived safely at my destination"
Cons: "Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything."
Cons: "The boarding process at the gate was brutal and very disorganized and the persons working for American Airlines were overwhelmed and announcements relating to the delay were very confusing"
Cons: "Seats (too small and little distance between them) Food (although this time the breakfast was better, AA has the worst food selection compared to other airlines. I just have to get dinner at the airport or eat at the lounge before bording) service is also mediocre, flight attendants are lazy"
Pros: "Boarded in Boston and pulled away from the gate. An engine starter was bad so had to tow back to gate. After time to figure out the issue we were deplaned and began rebooking process. Not satisfied"
Cons: "See above"
Cons: "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
Pros: "Flight attendants"
Cons: "Late flight"
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Cons: "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
Pros: "I could give you specific feedback if I'd actually flown anywhere. American Airlines completely screwed the pooch, rebooked, and then canceled my flights. They could've handled it much better and we found out later from another agent that they had other flights that could've gotten us on another one of their flights that would have gotten us there on time."
Pros: "On time, smooth flight. Service was meh."
Cons: "A USB port would be nice!!!"
Cons: "Nobody gave us an explanation on why it was late"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
Pros: "The crew are always excellent."
Cons: "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."
Cons: "I am STILL in Chicago :("
Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Pros: "Flight was on time."
Cons: "Awful, dirty, tiny plane with no amenities."
Cons: "Lack of food and drink. Crew lackadaisical."
Pros: "The spaciousness of the economy cabin. Arriving early at destination!"
Cons: "Food could be improved upon."
Pros: "Departed and arrived on time and friendly and efficient service during flight."
Cons: "Four hour layover on a flight from Edinburgh to Sacramento."
Pros: "Flight from CLT to CDG was excellent surprising amount of room in economy, modern plane with usb power and good IFE. Service was excellent but plane was only half full."
Cons: "Flight from CDG to ORD was awful. Dated 767 that American Airlines should be embarrassed by. No Wifi, IFE was a few screens suspended from above, overhead compartments couldn't fit standard size roller board bag, which makes no sense."
Cons: "Super old planes, no had a tv."
Cons: "The late departure from Baranquilla cause many people to miss connections after passing through immigration in Miami."
Pros: "Boarded on time and was easy"
Cons: "The food"
Pros: "I really appreciated the drink cart coming through several times. The air is so dry on a plane, it's nice to stay hydrated."
Cons: "One older flight attendant was rude to the younger for no good reason. She was abrasive throughout the flight. The rest of the flight attendants were great."
Pros: "Crew was good. Relatively quick flight. Plane was not crowded, up to date plane."
Cons: "Food was not very good.. but typical airline fare. Japanese airlines do better food."
Cons: "crowded, tight even in better seat, no wifi entertainment"
Pros: "Everyone was helpful and friendly. It was my first trip, and I would do it again."
Pros: "Polite and professional"
Pros: "Tv in front of every seat, how far the seats reclined."
Pros: "TV and on time flight"
Pros: "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
Cons: "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."