Great boarding, flight and service!
please turn the wifi on in all flights :(
They are not really welcoming, the landing was a little bit rough.
I made a check in at the gate due to taking a connection flight bougth separatedly. The lady in the front desk was very rude, she asked me to fill in my info in the Verifly app, otherwise she couldnt check me in. I was in a rush dowloading the app, once I downloaded this one didnt work...it didnt let me select any option or to write any info. I asked her if she can help me and she told me she couldnt, it is Verifly or I would loose my flight At the end another lady from the airline told her this was nos necessary, and show her how to do it. But all the time they were very unkind, as if they were giving me the flight with no cost........
Flight attendants not enforcing mask on some younger passengers
The had more than one hour of delay
Pros: "Flight crew very friendly"
Cons: "Can’t think of anything"
Pros: "Attention, and flight"
Cons: "Seat I don’t like to seat in the middle"
Pros: "leaving on time"
Cons: "provide a snack"
Cons: "It was a very good flight"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Pros: "the seats are ok, but service was awful"
Cons: "the fight attendants attitude"
Cons: "The seats a but squishi. Everything else ok. Thank you."
Pros: "Space between the seats"
Pros: "My seat mate"
Cons: "The flight attendant"
Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."
Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."
Pros: "Flight attendants were great."
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Pros: "The crew"
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Cons: "They have very long and annoying credit card announcements"
Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
Cons: "Rude and disrespectful"
Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
Cons: "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."
Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"
Cons: "The snacks."
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "American flight attendant service"
Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Cons: "Terrible airline. Will not fly them again."
Cons: "a little delay in the departure connection flight ."
Cons: "Unexplained delay, more than 4 hours. Terrible"
Pros: "It was on time & staff were pleasant & effective"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"
Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
Cons: "Leg room - i feel like it's the smallest of any carrier worldwide."
Cons: "Fast boarding on coach."
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."
Pros: "boarding was well organized and flowed well crew allowed us to move to open row of seats"
Cons: "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"
Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
Cons: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Pros: "Actual travel was OK. I arrived as per any flight"
Cons: "Baggage policy on my fare rate. Ended up spending about $300 to check a carryon. (proper size and weight) I knew it was not included in the fare, but assumed that I could check it or carryon for a *reasonable* fee. Checkin personnel not sympathetic despite travel being forced by coronavirus eviction. Great fare turned into an expensive full fare."
Cons: "Delay that caused us missing the connecting flight."
Cons: "May be better food choices. Overall I was happy with the flight!"
Pros: "Great crews"
Cons: "Not sure"
Pros: "I really like the entertainment onboard with the United app."
Cons: "The crew and the people do the tickets are very rude"
Cons: "I will never arrive to this airport again. It’s too difficult to go to manhattan (especially on Sunday) it’s not worthy to save a few bucks to spend more than one hour in the taxi"
Pros: "older man attendent was rude, condesending to new black femal rookie late flight!!!!!!!!!!!!!!!!! SMALL seats and plane"
Cons: "be on time, make larger seating!!!!!!!!! no seat should be small no matter what the airfare!!!!!!!!!"
Pros: "Late take off Tv selector did not work Super small plane and seats"
Cons: "On time, comfort seats, working tv Fire the old man flute attendant, he is unfriendly, rude,sarcastic to young black female lovely lovely trainee"
Pros: "honestly, nothing..."
Cons: "there was a huge delay and we got no real explanation or compensation"
Pros: "On time. Flight attendant was exceptional."
Pros: "Great service"
Cons: "Delay flight"
Cons: "Out flight was supposed to leave by 11:10 PM. United kept delaying the flight until 2 AM when they announced they flight was delayed to 8AM the following morning. At that point we had to stand for 1.5 hours in line in customer service with no information as to why this had happened. By the time we were with customer service it was too late to go to a hotel to sleep, so we had to sleep in the floor of the airport. The flight boarded to leave by 8 AM but we were again delayed in the runway 2 more hours. The last explanation the gave us was that the copilot never showed up. I do not recommend flying with United Airlines."
Pros: "Professionalism and kindness"
Pros: "As expected."
Pros: "excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem"
Pros: "The flight attendants were polite, helpful and super patient with our kids."
Cons: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Pros: "The flight arrival and departure times went as scheduled."
Cons: "No movie access without paying for it."
Pros: "Good customer service and it was a wonderful time."
Cons: "Everything was great"
Pros: "the flight left on time"
Pros: "The flight was excellent"
Pros: "Check in was easy, no hassle. No lines"
Cons: "It would have been nice to have a direct flight from dc area to Houston instead of having to go thru Chicago."
Cons: "I didn't like the 2 hour delay"
Pros: "On time and organized crew"
Cons: "Absolutely no leg room"
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Pros: "crew was nice boarding was quick."
Cons: "no meal would be my only complaint"
Pros: "On the departure as well as an early arrival to my destination."
Cons: "I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident."
Pros: "Crew was very friendly."
Cons: "No leg room."
Pros: "It was great!"
Pros: "On time, friendly etc"
Pros: "Nothing at all"
Cons: "Everything about UA."
Cons: "Late full lounge bad food"
Pros: "Simple, newer plane."
Cons: "Food horrendous as usual on any american airline."
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Cons: "One hour late. Space between seats."
Pros: "From Akron to Cleveland it was a great trip"
Pros: "It was a direct flight"
Cons: "Even though I checked in early I was not assigned a seat. I had to wait to see if people didn't show up to claim a seat. For a red eye it is difficult to notify family if you don't get on the flight because most likely they will be getting up early to pick you up at the airport. Luckily I got on the flight but the stress of waiting was tough. I was treated just as if I was on standby yet I purchased my flight ahead of time."
Pros: "Easy mobile boarding pass was great on the way to Mexico City. I was kept up to date on the delay coming back to Houston."
Cons: "Such a long flight and no good food"
Pros: "At the gate, I asked about chaining our seats since they were in the extreme back of the plane. The gate attendant gave us some great economy plus seats for free. I wish I would have remembered his name. But Thank You!!!"
Cons: "It's still a long flight from San Francisco to Mexico City but it's just on the cusp on not getting any freebies, i.e. food, premium drinks. This was kind of a let down but I got over it."
Pros: "They serveded drinks and I have to buy a sandwich that it was not good at all"