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Pros: "The staff was nice and friendly"

Cons: "Almost did not make it on the dieses flight because totally crowded at security check point."

Cons: "Delay seats."

Pros: "Got to watch movies"
Cons: "Need more leg room"

Pros: "- Got to the destination early."
Cons: "- time it took to get off the plane. - time it took for baggage to come out. - being forced to check in my carry on bag that had fragile items."

Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"

Cons: "Maintenance problems, late departures, uncomfortable airlines"

Pros: "Departure gate was clean"
Cons: "Coffee maker broken and gate not available whe we arrived. Waited more than 30 min on the tarmac"

Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"

Pros: "Nothing"
Cons: "Waiting on a hot plane for 2 hours"

Pros: "crew"
Cons: "served warm orange juice and did not have ice available on jax to Dallas flight. Ran out of coffee on return flight Dallas to OKC."

Cons: "Cero entretaintment"

Cons: "delayed on the plane"

Cons: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."

Cons: "The plane never cooled off for the entire flight"

Pros: "All good"
Cons: "No entertainment without paying"

Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."

Pros: "Other members of the crew were very helpful."
Cons: "I sat in an aisle seat and one of the crew, old man with a lot of facial hair, must of hit my arm going and coming 15-20 times during the flight. Not one apology. NOT One!!!"

Cons: "The aircraft was extremely too hot"

Cons: "Multicity trip was cancelled because I was not able to take the first plane."

Pros: "Like the 777-200. Not bad seating for coach."
Cons: "Delay and boarding in Germany we had to ride a bus out to the plane"

Pros: "Smooth and quick"

Pros: "The service from flight attendants very goood. Even the chicken dinner was as good as many restaurants serve with tastey sauce and cooked just right with nice tossed salad and even apple pie desert. We got served free beverage 3 times on 9 hour flight from Paris to Dallas. The entertainment options were amazing: So many new movies or video games or e-reader were added plus with individual screen in front of each seat! They will be my first choice. New seats also had extra padding and were more comfortable! Wow1"
Cons: "A little more leg room would be nice."

Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."

Pros: "Not much! The flight was smooth and without event."
Cons: "Originally, I was scheduled to take a JAL flight from NRT to DFW, but for some reason, American Airlines switched the service to their own aircraft and crew. If I would have known that beforehand, I would not have purchased my ticket through AA.com. During my original online booking, the screen said JAL service from NRT to DFW. Just about everything was bad about my American Airlines flight. I travel to and from America several times a year from Asia. Each time I travel, I swear I will never fly an American based airline for the trans-Pacific portion of my flight. My latest experience with American Airlines only reinforces that resolution. The in-cabin crew is (and I'm being nice) pathetic! They are veteran flight attendants and they look and act like they could care less about the customers on the flight. Frankly, I'm just downright disgusted with the service and personalities of the American crew's attitude. They act like they are old and tired, uninterested in quality service, and that we (the passengers) are an imposition upon their life. For example, mid-flight, I walk to the back of the airplane for something to drink, instead of assisting me they point to a "station" at the Emergency Exit door stocked with random drinks and snacks. While they are chit-chatting, looking at their smartphones and reading newspapers, books, and Kindle-type devices. That has never happened on an Asian-based airline flight. Another example, in-flight food service, the cabin crew members are waking people up to serve food and, instead of being gentle and cordial, they are rude and impatient. My 2 row mates were both Asian, and because of being awakened and the ambient noise in the aircraft, they could not hear what the flight attendant was asking. So, with a tone of impatience and disrespect, the flight attendant virtually shouted at them their choices for the meal. Whatever happened to the "customer is always right" or the "customer is king"? My renewed resolution: I will no longer fly American-based (because Delta is even worse) airlines to and from Asia. If needed, I will pay the higher fees and fares to fly anyone of a number of Asian-based carriers. It is worth it for the 24 hours it takes me to cross the Pacific. I am sick and tired of the begrudged and entitled attitude of the archaic cabin crews of American-based airlines."

Pros: "I will only book a flight on a 777. The wifi and movies are a great perk!!!"
Cons: "N/A"

Cons: "Older A321 plane, WIFI horrible and no seat back entertainment as on newer A321s"

Pros: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Cons: "Wish they offered water, but since it was short it made sense."

Cons: "Will never fly American again"

Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."

Pros: "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
Cons: "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"

Cons: "Holding pattern over Dallas for 45 minutes."

Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."

Cons: "Would be nice to have some sort of entertainment for a 3 hr flight"

Pros: "Ease of check in"

Pros: "The flight was right on time. Also, in first class it seemed to me we had more legroom than on similar Delta flights."

Pros: "Window seats very cramped. Shoulder literally resting on bulkhead. Otherwise crew, pilot, and service were good."
Cons: "Seat very close to side bulkhead.."

Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."

Cons: "Delays, attitudes, and fees"

Cons: "PAID FOR SEAT WITH EXTRA LEG ROOM AND GOT NONE! DON'T PICK FIRST ROW"

Pros: "Friendly flight crew."
Cons: "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."

Pros: "Flight much better organized, seat more comfortable"

Pros: "I liked that the boarding was efficient."
Cons: "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."

Pros: "Flight attendants were awesome, aircraft was clean and seats were great."

Pros: "Better than united. Customer service is awesome"

Cons: "Took off 30 mins late because of work form not being signed off???"

Cons: "Kept me waiting till 930PM and cancelled the 2nd flight as well. Ruined my entire trip as I was flying in from abroad to attend a wedding. No indication of refund. I had to rent a car and drive to Tulsa in the middle of the night to attend the functions. The on site staff could not provide any relevant information and kept telling us to go online or call 800 number. Very disappointing and loss of my had earned money. How can I get a refund?"

Pros: "Most attendants were excellent. Kind and polite. Flights on time and arrivals were early."

Cons: "Have not leave DFW plane was canceled and standing more than hour to get the next fight and have not get a seat yet"

Pros: "The flight was excellent"

Pros: "I didnt care for anything"
Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."

Pros: "Nothing"
Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."

Cons: "ok"

Pros: "Comfortable seats for economy"
Cons: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."

Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"

Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"

Pros: "Safe Flight Awesome Trip in & out"
Cons: "No sunshine"

Pros: "Everything"

Pros: "I love THe. cak airport. ANd I am flying United again tomorrow"
Cons: "My carry on. Didn't fit. Had to check it after I boarded. Front desk said it was good. I bought it For THaT purpose.. The retailer advertises it as tsa approved carry oOn?"

Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"

Cons: "Charge for carry on Middle seat No full can of beverage"

Pros: "Courtesy of crew."
Cons: "Left late. Arrived late. Bumpy flight."

Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."

Pros: "Great flight attendants!"

Pros: "Nothing"
Cons: "UNITED employees are very rude"

Cons: "I do not like those head rests.. I wish the were detachable."

Pros: "Crew was nice"
Cons: "N/A"

Cons: "Flight was delayed over 6 times and eventually cancelled. We missed a full day of our vacation. Hotel charged us a no-show fee since we couldn't make it on time due to the scheduling of the flights."

Cons: "Didn't like the fact that you had to pay to watch movies"

Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"

Pros: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."

Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."

Cons: "Paid for internet and stopped working for a long time"

Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"

Pros: "Flight attendants seemed happy we were aboard"

Pros: "No positives"
Cons: "Flight was delayed by 3+ hours... In this order... • United system went down • when it came up instead of us next they let a later flight go next • then they moved our gates • then they changed planes so all luggage needed to be moved • then their flight crew timed out, so couldn't leave • I didn't want to end up at my desination at 4am in the morning or later so it would completely screw up my sleep/work schedule, so I left, ate the cost and the time and rebooked on another airline"

Pros: "The wifi entertainment was great."
Cons: "It was really hot in the flight. I complained to the flights attendants about the temperature a couple of time and the nothing was done about it. One flight attendant replied that she felt cold. The gentleman next to me also complained about the temperature and nothing was done."

Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."

Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"

Pros: "Left right on time."

Cons: "Wifi didn't work. Horrible leg room"

Cons: "The flight was delayed by 2 hours"

Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"

Pros: "From Akron to Cleveland it was a great trip"

Pros: "Nada"
Cons: "You're already charging for overpriced everything, have the decency of providing FREE entertainment on allll flights."

Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."

Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"

Pros: "Plane was clean. Attendants were very hospitable."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Business class"
Cons: "The crew hazed me for gambling mid flight. The exit attendant was rude."

Pros: "Short flight"
Cons: "Plane seemed very old, I think the pax next to me ate a corpse before the flight."

Pros: "Crew was nice"
Cons: "No entertainment !"

Pros: "Excellent"

Cons: "all the attention"

Cons: "The flight was cancelled. Couldn't reschedule a flight earlier than 4 days out. Had to fly standby."

Pros: "All flights were on time and short"
Cons: "Too expensive....flight attendant on the Chicago-> Buffalo flight was a huge biiiiiittttch..."

Pros: "Nothing"
Cons: "Delay on flight departure Bagage lost - three suitcases with all my clothes for the travel. The company does not provide any status on the provided telecoms/email."

Pros: "Did give us room but shortened our vacation like 1 1/2 days waiting. Motel /shuttle drivers very nice"
Cons: "No where to smoke akron food shops close early"

Pros: "The pilot got us there safely. Good deal of turbulence."
Cons: "Stewardesses were rude to many. Chit chatted with each other whole way, ignored passengers. "Too turbulent" to serve us a beverage, which was okay. Except first class got full service. Wrong."

Pros: "The seat was uncomfortable did not adjust. Staff were amazing in spite of a medical situation on the plane."
Cons: "The flight really was not as inexpensive as advertised. Seats cost more, at least $16 each. Checked bags $45/ea, carryon $50. I should have paid more and got comfortable seats and free juice and coffee."

Cons: "Announcing boarding zones did not occur"

Pros: "Boarding was fine, though flight was delayed"
Cons: "I sat in the last row and found it extremely annoying that the flight attendants were talking VERY loudly the entire flight."

Pros: "Very fast and efficient"
Cons: "Nothing"

Cons: "Is it even legal to withhold water from someone stuck on an airplane for hours? Pieces of sh*t wanted 3 dollars for water. Guess I'll just die of dehydration then."

Cons: "Snacks and drinks are extra"

Pros: "Great price, great crew"
Cons: "Long delay at baggage claim"

Pros: "Everything was fine"

Cons: "Seats didn't recline, the nickel & dime pricing."

Pros: "Nothing!"
Cons: "After 5 hours of delays due to Spirit not having the correct number of flight attendants to fly, they canceled our flight back to Orlando on Tuesday and would not let us fly home until Saturday. Everyone was trying to get home to deal with post hurricane Irma damage and get to love ones. They did nothing for us. Terrible service and I'll never fly Spirit again!!"

Pros: "Na"
Cons: "They cancelled my flight. Ruined my plans with my family that day. Costed me time and money and inconvenience. I won't even use the flight credit they gave their service is horrible Return flight was delayed. Never again"

Pros: "It was very good. The weather was great which means a very smooth flight. All went well."

Pros: "They were on time and vary professional but personable. From the people doing boarding passes to the flight attendants."

Pros: "CHECK IN WAS FINE. ATTENDANTS WERE KIND."
Cons: "2 HOUR DELAY. WE HAD TO GET OFF THE PLANE AFTER BOARDING. WE ARE SENIORS AND IT WAS DIFFICULT TO GET OFF AND BACK ON AGAIN."

Pros: "The crew was very good. We were kept up to date with what was happening and were able to deplane after one hour waiting on the tarmac."
Cons: "two hour delay due to problem with hydraulic system . I understand how essential this is to the operation of the aircraft, but wonder if it indicates problem with routine maintenance."

Pros: "The staff was very friendly and funny. Our flight got delayed by two hours but boarding was very quick and we ended up taking off at least a half hour sooner than expected."
Cons: "The seats are uncomfortable but you get what you pay for."

Pros: "I had very low expectation from a budget airline, but everything went well. The free carry-on size bag was larger than I anticipated, as I crammed all of my things in to a backpack."
Cons: "Seats didn't recline. If needing to check bags, would probably get pretty expensive as their fees are very high."

Pros: "Arrived early in Orlando. Friendly flight attendants. helpful staff at AKC Airport"

Pros: "Comfortable seats. Nice easy landing. Friendly flight attendants."
Cons: "Having my original flight from Akron cancelled 1.2 hrs before departure and having to get a ride to Cleveland to get home later the same day. Missed a day of work. No reason given for why the flight was cancelled."

Pros: "Reservations were easy. Check in was easy. Staff at the airport and on the plane the crew were great. The seats were way too small and personal space was Zero. It felt claustrophobic. We left a couple minutes early and arrived a couple minutes early. The crew handled a medical issue that arose with one of the passengers with professionalism. Everything was good except the seats and the space in front of them was too small.price was good"

Pros: "The pilot's did/do a great job of flying and landing. Wonderful."
Cons: "No entertainment. You may want to consider adding some forms of entertainment. Movies, music, etc... something would be a step above the rest."

Pros: "Mainly, they were on time."

Pros: "The fight was good."
Cons: "When we called about taking a small bag which was very small, I was told that my purse Had to go into my small carry on. Or I had to pay. When I called the airlines at first the cost was 40.00 and later on in the evening it was $90.00 . Plus it was someone we couldn't understand. We ask ti be transferded to some one in America., but was told lines were busy. So I just took my wallet . I was only gone over the week end . I was very disappointed in all the charges.i would think a small purse would be ok."

Cons: "Pricing after 1 carry on bag was the same as other airlines. Delayed prior to landing for 1 hour supposedly due to weather over the destination city but upon arrival no evidence of the rain and thunderstorms. Multiple passengers questioned the reason given for delay upon arrival."

Pros: "Landed on time."
Cons: "Very late boarding."

Pros: "This was truly an economy flight."
Cons: "I was surprised that there was a cost for a carry on bag. Are we moving to a point where cost trumps customer service?"

Cons: "I was unable to board the flight due to being held back by TSA. After making it to the gate I was told my bags were already on the plane and could not be resent to my address and I could not be refunded for my flight or the cost of my bags. I am very dissatisfied with the service of spirit airlines and will no be flying with spirit in the future."

Pros: "There was one lady that was really nice!"
Cons: "At the check in point the flight closed early so spirit airline crew at the check in point were incredibly rude and not helpful at all they outright refused to help me! I had to call customer service in order to arrange another flight! It was the worst experience that I have ever had with any airline ever the staff was horrible!"

Cons: "The airplane was very uncomfortable and hot. Air did not work. Seats were nasty just below standards if you ask me. The booking part is horrible. Have to pay for ticket then come find out have to buy seat plus bag which is ridiculously high. Could have spent same money with better airline and have a more enjoyable flight. Will never fly spirit again"

Pros: "It never happened due to your poor customer service."

Pros: "I had no bags & got such a value fare"

Pros: "I booked my flight thru kayak with out realizing the airline i was flying was spirit, I've heard a lot of bad comments about that airline, the crew was amazing they make everyone feel welcome."
Cons: "Well i used kayak and like i said it was my first time flying spirit so i didn't known i have to pay for my seat i think kayak should of let me know that."

Cons: "Many delays with no info."

Pros: "I got where I needed to go"
Cons: "My normal sized bag that I never gave to pay for cost me 100 this trip"

Pros: "Cheap"
Cons: "I arrived like 45 minuted before the depature in Dallas airport. It took some time to find a registering kiosk but it didn't let me to register. Lady offered me to take a tomorrow flight instead and she refused to get registered for my flight. I would classify it as a poor service and attitude since check in takes 3 min, security check for local flights takes 5 min. And a train to terminal 5 min. She just said that i wont make it. Had to buy a ticket from a different company."

Pros: "The flight I ended up taking was quick and actually left on time"
Cons: "I had a 6 am flight. At 5 am we were told that it would be delayed until 10:30. At 8 we were told it would be delayed until 11:30. At 11:20 they announce that our plane landed and just needed to unload and get cleaned and we could start boarding shortly. Two minutes claret we were told the flight was cancelled. They told us everyone would fit on the 3:49 flight that would arrive in Orlando at 4:10. By that time I was tired of waiting and just wanted to get to Orlando so I asked to get on the flight to Tampa that was leaving at 12:15. The airline wouldn't get me a flight that was with delta that would have leaf at 6:55. They only offered a seat on one of their later flights, a refund, or a $7 meal voucher. That meal voucher wasn't even enough to cover the cost of a bagel and coffee. Also when I purchased the ticket it didn't say anything about paying for a carry-on bag. When I got to the airport I found out I had to pay $55 to take my carry-on. This was my worst flight experience."

Pros: "my flight has been canceled last three times in a row!"
Cons: "poor service"

Pros: "I did not like anything."
Cons: "The website used to check-in for your flight is not user friendly . This airline charges $30-$40 for a bag. This company has too many hidden fees and those fees are not communicated ahead of time. Nothing is complimentary using this airline. I will never use this airline again. My experience was not good. I reached my destination, but I did not enjoy it."

Pros: "Nothing"

Pros: "Nothing. Wish I could comment positively on the pricing, but after being nickeled and dimed to death, that's off the table."
Cons: "Departing flight was an hour late and returning flight was over an hour late. My flight was only 45 minutes, so I could deal with the cramped seating. On a longer flight they would be untenable. The attendants were not the least bit helpful or friendly. At the risk of sounding shallow, their appearance was slovenly."

Pros: "The crew was good. But I will never fly Spirit again. I spent the same money and value was poor."

Pros: "Not much. I flew them cox they were the only last-minute available flight for the time I needed"
Cons: "Everything costed more. I'm surprised they didn't charge for the air we breathe. The plane was not clean. The crew was not friendly. The plane was crowded."

Cons: "Our flight was cancelled at midnight the day of our flight, which by the way was at 7 that morning. We were given no explanation as to why."

Pros: "The flight was ok"
Cons: "I paid 40$ online for my suitcase when I checked in then when I went to give them my luggage at the counter they said it was overweight. I took some things out and put them in my husbands personal bag of which I paid another 25$ for. While entering the gate we then found out that my husbands bag was not considered a personal bag we then had to pay 100$ Right before boarding the plane. This is the same bag that we used to go to our original destination on the same airline 4 days prior and did not have to pay for. Then on top of that all the flight was late. I put spirit in the same basket as frontier. Will NEVER fly this airline again."

Cons: "The flight was delayed for the departure and arrival of the flights. Please review and advise of your actions. Yvette D. Luckett 407.731.5000"

Cons: "Same as above."

Pros: "Actual flight is good"
Cons: "Way too long in sirport"

Pros: "Crew was very good. Arrived a few minutes early which is very appreciated."
Cons: "Too much time talking about Spirit Credit card. No food or beverage? Pop companies or food companies should make it appealing to provide a snack and beverage for a 150 minutes in the air."

Pros: "The only thing I liked about this flight was that I was going to Florida."
Cons: "Everything about the flight was wrong, they charge you for everything, even water. Pay the price to fly another airline that will Atleast give you a bag of peanuts. Spirit wants to charge for every possible thing they can once you've got your ticket and you're stuck with them. Then change your gate 5 min before take off and make you listen to the staff TRY to be the last comic standing. Never again will I fly with these guys. $75 for a check in bag? Then another $5/10 per person for snacks? The flight was $50 cheaper then anyone else but luckily it wasn't an emergency flight and I had extra money on me."

Cons: "The flight was delayed by 2 hours because there was no crew. Whenever I asked for an update the desk staff was rude and short with their answers. This was the most horrible experience I have had flying in a long time. I will never fly spirit again."