Frankfurt - Toronto I uzr to pay 163 $ for better sead. I have a ,,sciatick,,. They gave me at hock some seat. Never ever lufthansa!
Didn't like any of it. Seating was cramped, The plane was hot even with air on. The in-flight movie system didn't work nor did FlyNet.
This flight never happened, but Kayak would never know that because they refused to help me. If you're reading this, stop using Kayak and go directly to Google and search for flights. Then if possible, book direct through the airline. Save yourself the time, money, and pain and avoid Kayak.
Cons: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pros: "The crew was amazing."
Cons: "There seemed to be no leg room. The seat was very uncomfortable."
Cons: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"
Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Cons: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Cons: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Cons: "I was put on stand by because the flight was overbooked even though my reservations were confirmed by you, why?"
Cons: "They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed."
Pros: "Crew was great and movie selection was good. And the food was also good"
Cons: "It was all good!"
Cons: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Pros: "Friendly crew"
Cons: "Sears very uncomfortable flight was running 45 minutes late when it landed in Palma and due to a glitch couldn’t check-in on line"
Pros: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Cons: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."
Pros: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Cons: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Cons: "i was asked to pay to check in my luggage :("
Pros: "Flight attendants were very efficient and kind. They tried to Provide every need. They dressed very professionally and for always accommodating. Possibly best airline crew ever."
Cons: "Provide every need. They dressed very professionally and were always accommodating. Possibly best airline crew ever."
Pros: "The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new."
Cons: "The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me."
Pros: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
My 0600a flight was cancelled and I was notified the night before. It was cancelled due to another plane and its technical difficulties. I appreciate they had me booked on another flight and the customer service was excellent, but the switch was for 1:00p and that ruined an entire day of my vacation. Instead of arriving at 1015 I got in at 5:45.
Boarding ok fast crew ok long way and difficult for a connecting flight into Frankfurt airport (get off from a plane and go to security check again for a connecting flight ?)
Check-in was excellent. Flight crew were average, but managed the weather induced stress calmly. We were delayed five hours due to weather, equipment, and staffing shortages.
As usual late leaving and no gate at destination. Over an hour delay
Cons: "Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???"
Pros: "Smooth flight"
Cons: "Boarding procedure was a mess.. onboard headset plug didn't work"
Pros: "Friendly crew."
Cons: "No hot water available so no coffee or tea. CRJ on a "western commuter" route is highly unusual."
Pros: "The in flight attendants were very helpful and attentive. Boarding was quick and organized."
Cons: "The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip."
Pros: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Cons: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."
Cons: "After a delay on my first flight, I managed to get to the gate with a few minutes to spare and the door open. The desk agent refused to let me board the plane."