Pros: "Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours"
Cons: "The snacks."
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Cons: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Cons: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"