Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Jordan
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Scores according to KAYAK customer reviews
Cons: "Crew on flight back to philly not as helpful"
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "Crew . Food . Service was great ."
Cons: "Every things was good ."
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Pros: "Too crowded"
Cons: "One more staff will be better"
Pros: "Crew was nice, attentive and very helpful"
Cons: "More leg room"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Pros: "As efficient as ever"
Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"
Cons: "Te long transit time in Qatar."
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Pros: "Entertainment variety Frequent drinks offered onboard"
Cons: "Insufficient amount of in-flight food portion"
Pros: "Excellent entertainment very friendly crew"
Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Pros: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Cons: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."
Pros: "All around great airline. Comfortable for super long flights and completely accommodating."
Cons: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Pros: "service and staff was polite & friendly"
Pros: "Liked the in flight movie great distraction for the time."
Cons: "Should use 380 craft"
Pros: "Stopover in Doha fun. The people are so friendly."
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Pros: "Crew was great"
Cons: "Out of mango juice and the plane was too old."
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Pros: "The food was perfect"
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Pros: "Seat and space"
Cons: "Food was pathetic."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Cons: "Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting"
Pros: "Almost nothing"
Pros: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Cons: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Pros: "Crew was great. Leg room good on 787"
Cons: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline."
Pros: "Every thing"
Cons: "nothing all was good"
Cons: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Pros: "Place was clean; crew was nice and attentive"
Cons: "Seats are small and uncomfortable for long haul flights"
Pros: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Pros: "I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad"
Pros: "Staff excellent"
Cons: "Seats that go flat so u can sleep on long flight"
Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"
Cons: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"
Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."
Cons: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Pros: "It was very comfortable and service was great and good food and drink"
Pros: "it was great the crew was very friendly and the food was also good to my surprise definitely fly Lufthansa again"
Cons: "the seating is small there is not much room without touching the other person it is so small the one has a hard time to eat"
Pros: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Pros: "Food and service were phenomenal, and the seats were very comfortable."
Cons: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."
Pros: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Cons: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Cons: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Pros: "Smooth flight except for tasteless special meal"
Pros: "flight attendant found me a seat away from the screaming babies."
Cons: "I was surrounded by about 6 babies. This is not acceptable for a long flight! I would like to have options as to where I sit. There should be a baby section where families pay more to be in a section on their own!!"
Pros: "Was not allowed on flight"
Cons: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"
Cons: "The connecting flight to Bremen from Munich was missed due to delayed flying from Munich. Then we had a reconnecting flight and 15 minutes prior to boarding it was cancelled. No more flights to Bremen so we then were redirected to a flight to Hamburg. We had to fly from Munich to Vienna and then from Vienna to Hamburg. The flight from Munich to Vienna was delayed by 40 minutes which made us lose the connecting flight. We had to wait until the next morning for a flight to Hamburg, where as we arrived our luggage was lost. The staff ensured us that our connecting flights were waiting for us, however the flights had left 20 minutes prior to our arrival. The staff was nice but the communication was poor."
Pros: "The plane was very good , the hospitality was very good b"
Cons: "Every thing in Lufthansa was horrible"
Pros: "Always have been more than pleased with Lufthansa. Perfect experience. Sincere thanks go to all staff."
Cons: "Nothing. All perfect."
Pros: "we liked the crew,"
Cons: "the rows were very close to each other, and space was tight between the restrooms, not much room for moving around and having some exercise"
Cons: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Pros: "I was assigned a seat at the gate discovered upon boarding the I had the best seat in the house! This has never happened for me before so it really made the flight. Thank you."
Cons: "Everything was good. Pleasantly surprised by the food."
Pros: "The business class area was spacious"
Cons: "Crew is too curt... they could use a little more smile"
Pros: "On time and professional boarding. Comfortable flight and friendly flight attendants."
Cons: "Nothing to say."
Pros: "Staff courteous. Food good. Toilets clean. Plane clean."
Cons: "Did not give eye masks. Seats very narrow and packed closely. Front row seat was in your face."
Cons: "Flight delayed over four hours, no explanation or apology given. Missed our connecting flight, arrived home over 8 hours later than planned."
Pros: "We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us."
Pros: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Cons: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Cons: "The flight boarded late, and very slowly, and took off late as a consequence. Thus, landing late. The inflight entertainment is only accessible with aps that you need to download before you get on the plane, when, of course, you don't know you need them. A remarkably illogical process."
Pros: "Flight was on time, crew was helpful"
Cons: "Blasting speakers for announcements, should have served a quick drink"
Pros: "Crew was very attentive and informative."
Cons: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Pros: "bad service"
Pros: "Airline crew very friendly and courteous throughout entire flight"
Cons: "Systems were down. And it was chaos getting the boarding passes. Nothing was communicated to us until over an hour waiting in line. My daughter was miserable waiting as everyone passed by us, bumping into her and not apologizing."
Pros: "excellent flight crew, and entertainment options. My husband lost his boarding pass in between connections and staff was able to help him out and even was able to arrange that we sat next to each other."
Cons: "Transferring flights it was difficult to make it to our flight on time. More snack options would be nice."
Pros: "Smooth flight, good service"
Cons: "Leg room."
Cons: "The seats recline too much! The passenger in front of me almost immediately reclined her chair right into my face, making an irritable experience on a long flight for me. That is the only flaw in your service in my experience."
Pros: "Most all was good."
Cons: "The kids screaming!"
Cons: "seats are a bit crammed on the plane in Economy"
Cons: "I couldn't use the entertainment pack because I didn't have it downloaded on my iPad. I was told to download it when we boarded onto the plain. But at that point i couldn't access wifi. The 7-hours flight could have been more memorable if I could access the entertainment pack."
Cons: "As there was a long wait, the gate change did not come quickly for notification."
Cons: "food only fair..."
Pros: "Nice flight not much disruption, Silent plane for a way back seat Nightflight was excellent handeled"
Cons: "Seats are too close together I had nicer meals on lufthansa flights."
Pros: "Everything was OK"
Pros: "Attentive crew, despite an almost-full flight"
Cons: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
Pros: "Nice attendants."
Cons: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Pros: "Friendly crew, food better than on other companies, very smooth ride!"
Pros: "Clean and comfortable aircraft."
Pros: "ThAt i left erbil"
Cons: "Rude staffs at the check in"
Cons: "The pilot scared us off, we had a very rough landing! I will never usa royal jordanian again"
Pros: "Not much really"
Cons: "Delayed departure; departure fate kept changing; long time waiting on the bus"
Pros: "My neighbor"
Cons: "My chair"
Pros: "The aircraft was comfortable and clean."
Cons: "The soap dispenser in the bathroom was broken."
Cons: "Boarding was vary slow and not on time. We lost one bag."
Cons: "More snacks children were hungry"
Pros: "This is the first trip on the Egyptian airline and the last trip and the reason delay."
Cons: "The airline should upgrade the entertainment system. Besides that it’s good."
Cons: "my seat was broken"
Cons: "Full of pasenger kids craying orible"
Pros: "Short trip"
Cons: "No coffee"
Cons: "Always smelling cigarettes smoke onboard"
Pros: "Good seat comfortable"
Cons: "The headphone jack and charging port were stuffed with something"
Cons: "On counter, some workers were not nice"
Pros: "Had a great seat"
Cons: "They didn’t offer basic beverages"
Pros: "On time"
Cons: "No entertainment"
Pros: "The seat room, friendly staff"
Cons: "3 hour delay... not Jordanians fault (fog)"
Pros: "No thing"
Cons: "The staff"
Cons: "Very good"
Cons: "Our check in luggage was opened. And the expensive perfumes we bought were missing. Some perfumes were taken without the boxes. Empty boxes were left. and some were taken with the boxes. Atleast $500 worth of perfumes were stolen from us 5 passengers luggages."
Pros: "Very nice staff expert captains"
Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"
Cons: "I'll was good"
Cons: "Extensive security. Warm plane. No charging outlets."
Cons: "No one showed up at the gate desk until about 30 minutes prior to scheduled take off take. By then there was a line of people needing confirmation or adjustments done. Not everyone could be serviced. Missed opportunity."
Pros: "ماشي حالها كرحلة قصيرة"
Cons: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"
Pros: "ماشي حالها كرحلة قصيرة"
Cons: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"
Pros: "ماشي حالها على رحلة قصيرة"
Cons: "المقاعد قريبة على بعض الطائرة غير نظيفة لا يوجد تسوق حر على متن هذه الرحلة وتأخرت الطائرة نصف ساعة للاقلاع"
Pros: "The plane was nice and clean."
Pros: "It is a great company by thier stuff"
Cons: "The toilet."
Cons: "The delays"
Pros: "High price and no entertainment"
Cons: "The plane was severely outdated. Trays falling down all the time. Half the tv screens didn't work. The planes need a serious overhaul."
Pros: "I realy liked the airport where there are a lot of restorants and caffe and great duty free shops. The lounge is great and its free for master card and american express holder"
Pros: "Calling out rows for boarding was extremely helpful and organized!"
Pros: "It was on time."
Cons: "The plan was really old. It had ashtrays."
Cons: "Please don't delay on boarding"
Pros: "I just love this airline nothing much else to say"
Cons: "they could let frequent flyers use mileage points to use the lounge even if they're not "silver". "blue" card has to pay."
Cons: "And to make it better. Allianz insurance didn't give me my refund."
Pros: "Very long delay. About 3hrs."
Cons: "I missed a feature that other carriers offer which is having data accesible online"
Pros: "30k bag,"
Cons: "Lost 3 bags"
Pros: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Cons: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Pros: "empty plane awesome"
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Pros: "Crew was awesome!"
Cons: "it was great!"
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Cons: "Everything AA did nothing right."
Cons: "Size of seat"
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "Great crew"
Cons: "Free wifi, free upgrade to first class"
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Pros: "First Class Food (Dinner was short rib) was better than most flights. Pilot was very friendly and personable with his in-flight communications."
Cons: "Departure was delayed due to late arrival of aircraft; boarding gate was changed at PHX from A21 to B27 where there is no Admirals Club."
Pros: "Uneventful as it should be!"
Cons: "Non functioning personal lights for reading etc."
Pros: "Overall decent, standard AA experience."
Cons: "If you’re used to Main Cabin Extra, you get easily tricked by the red trimmed seats. The gentleman in front of us was. Also, Tucson airport baggage delivery was D- as usual. Slow and only partial regard for priority tags."
Pros: "Quick boarding, nice plane, tv at every seat."
Cons: "T.v. kept getting interrupted, and the automated voiceover would be followed by a person saying the same thing."
Cons: "Very bad operation at the gate i was ticketed with a new ticket because the flight was late and others and i miss a connection the agent who was at the end of her shift gave me a ticket in error i was pulled off the plane and not permited to fly until the next day"
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."
Cons: "Pésimo perdí mi vuelo de conexión porque el vuelo estaba retrasado 1hora y media"
Pros: "In flight movies were free."
Cons: "Poor customer service in Spain. Poor boarding procedures. You have to pay for advance seating, even 24 hours in advance. That should not be the case for an international long flight. Very poor food. My friend and I could not sit together on a nine hour flight."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Pros: "On time!!!"
Cons: "Small chairs."
Pros: "American reminded me why I always chose to fly with them and not other airlines. Kind fly crew, prompt notifications, Mobile Boarding Passes, quick check-in process and more. I loved it!"
Pros: "Staff are friendly and helpful"
Pros: "Entertainment was good. Food was pretty decent considering it was gluten free. Wish there were more snacks on command kind of thing. I got really hungry. The guy working at the madrid ticketing counter that helped me check in my bags. Super cool dude. Very easy to talk to. Spoke perfect English and spanish because he was raised in usa but his mom is from spain. He was very detailed in I was going to have to navigate both madrid and dallas airports."
Cons: "The VERY first American Airline lady I met at Madrid airport who was like the first greeter. I was looking at all the different posted signs to see where to go and she says “hola” and i say “hola” back. She asked me which class i was in i said whichever the normal one is. All while im inching my way towards where i seem to already to know where to go. The lady kind of snaps at me and says “stop excuse me im talking to you.” I wasnt really walking away from this lady, i was inching towards what seemed to be i needed to go(and in fact was where i needed to go). I am fully capable of listening and moving at the same time. I dont need to be scolded like 5 year old child because she thinks I wasn’t listening to her. I was listening and progressing towards the place i need to be at the same time and also using two different languages in my head in order to talk to her. So that is just what i would call mulitasking for a person and not grounds for someone to use a parenting tactic on another adult at 730am."
Pros: "Me gusto todo"
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Pros: "Not much."
Cons: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
Pros: "On time"
Pros: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Cons: "It's snowing!"
Pros: "the minute you are on the air the flights where very good"
Cons: "this ticket that included the flight was operated by american airline and jet blue and was under Iberia name... actually there was no father to that flight! and i couldn't make any checkin on line and needed to carry my bag to my connection flight.. and i did buy one ticket ! that included the connections."
Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Pros: "Good movies"
Cons: "not enough food"
Cons: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Cons: "We were inside a plane for almost 3 hours due to unavable pilot. They got us out and then back in again, all in all we wasted six hours until the flight was cancelled."
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Pros: "Staff and seats were excellent"
Cons: "21st century...time for Wi-Fi, especially for international flight; should be free to all passengers too. Food is mediocre; like cafeteria food."
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "There was movie available"
Cons: "-There were no Blankets for coach even though I wasn't feeling good at all."
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "Pretty comfortable"
Cons: "Bhm flight delayed . Threw everything else off"
Pros: "Flight to Dallas was 3 hours late and that was the good news"
Cons: "Flight returning from Dallas to Birminham was absurd. Multiple delays before announcing cancellation. Other flights over booked. Took 24 hours to get back to Bham. Cheap motel. Food voucher was not enough to cover pizza."
Pros: "Crew is good"
Cons: "Delay is a problem, am late for second fly"
Pros: "Gate attendant clearly explained how to handle bags And passed out tags needed. Flight attendant very professional and friendly."
Cons: "Nothing. A nice short flight"
Cons: "Food and rough flight"
Cons: "90 minute delay almost caused missed connection"
Pros: "The attendant at the desk was very accommodating towards my needs."
Cons: "Fix your planes. They are falling apart."
Cons: "Very smooth and comfortable flight."
Cons: "What a rip off airline trying to nickel and dime you every chance they can. You think you got a value until they add in extra money every chance they can. $13 to pick your seat. Tight fitting seats. They don't allow a carry on bag when you book economy and you have to pay for your carry on. Etc."
Pros: "The speed of the plane"
Cons: "I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together"
Pros: "The flight attendant from HSV to ORD was really funny! I don’t know if it was planned or intentional but he definitely had everyone’s attention!"
Cons: "No entertainment on this flight"
Pros: "Preassigned seating . . . that's about it."
Cons: "Well, we were greeted at the gate by an attendant who told us we'd probably miss our connecting flight and that we could go home and try again tomorrow or chance it. Then he charged $200 for my board bag (talking a surfboard to Costa Rica) and finally we arrived with 4 others just as our flight was scheduled to pull off and they couldn't be bothered to hold the plane for us as we sprinted across the airport."
Pros: "Service, space, and staff of course!"
Cons: "Entertainment is boring and tired, United use to offer better free shows and movies!"
Pros: "The flight was on time."
Cons: "The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline."
Pros: "It was a short flight"
Cons: "I didn’t like not having to choose our seat assignments after we booked our flight. I have used Kayak on many occasions and I was able to choose my seat after booking. I was not able to do that after I booked my flight."
Cons: "The Basic Economy baggage policy is ridiculous. Charge me what the ticket costs upfront."
Pros: "Easy, convenient and everyone is nice and accommodating. We always get to SFO under an hour"
Pros: "We upgraded to business so it was great. Crew was especially attentive."
Cons: "Couldn't recharge the iPhone. No plug."
Pros: "Nothing at all"
Cons: "The flights were late and annoying"
Pros: "On time flight, food was good, entertainment system worked well. Leg room adequate for a tall person."
Cons: "Nothing really to complain about"
Pros: "serice agents at the airport were friendly and helpful"
Cons: "flight was changed to go thru atlanta. the connecting flight was delayed 3.5 hrs making its departure at 1:51AM. ugh."
Cons: "5h flight delay"
Pros: "Missed connection to RDU"
Cons: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Pros: "Flying first class"
Pros: "The entertainment options were great for this flight"
Cons: "The check-in staff were rude and didn't seem to care about clients. Two different people were rude to me when i checked my baggage upon leaving and returning. I'm not impressed with United."
Pros: "Free movies. Comfortable seats"
Pros: "Our flight attendants were our entertainment. I loved Gigi!"
Cons: "The boarding crew forced me to check my carry on even though it fit in the sizer. I wish they had the luggage available upon landing if they force a carry on to be checked. The entertainment would have been fine but my card reader was broken."
Pros: "No carry on fee .. nice staff .. on time!"
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."
Pros: "I enjoyed the way the staff was kind and helpful. The planes were full and the staff was doing their best to meet the need of everyone aboard."
Pros: "The size of a first class seat"
Cons: "Entertainment system did not function properly. Seat cushions were worn out. The customer service representative was not able to complete my check in for the international segment."
Pros: "Left on time, arrived on time. Crew was great."
Cons: "Meals and seats are getting smaller and smaller."
Cons: "the whole experience was horrible."
Pros: "Crew- very efficient on the ground andon the air"
Cons: "Inner flights no entertainment. Maybe dhould go wifi like LH"
Pros: "Nice new large plane, boarding was quick and the flight was fast"
Pros: "Crew was nice just snacks flight was turbulent no one fault"
Cons: "Late night flight to begin with then mechanical issues so more delay which made it later. Chicago ground folks were very good at keeping us informed on the status."
Cons: "The monitor on the seat was malfunctioning even after being reset twice making for a long flight"
Cons: "we had a 3 hours delay"
Pros: "good food, free beer, good seat back screens"
Cons: "757s are cramped for a transatlantic flight"
Cons: "We boarded and waited then was told we would wait more for people on a late flight then something wrong was found on the flight. After over an hour we were able to get off. Then we were told about 20 minutes later to get back on. No one can see the future. What i did like is that you let us get off the plane for a while before our 3 hour destination. Wish that would have happened sooner. This. Was on the flight from Boston to Salt Lake"
Cons: "Was good"
Pros: "The crew was very professional and very friendly"
Cons: "The seats were narrow and the cushions felt like and old cushion on a wood board."
Pros: "At our origin the flight was delayed and they were gratious enough to switch us to united so we didn't miss our connection. Delta hooked us up! Tight connection in Atlanta, but the flight to Seattle was awesome."
Cons: "seats were very uncomfortable"
Pros: "Staff was professional and friendly flight was smooth and nice."
Cons: "Received several text messages announcing further delays in flight..."
Pros: "Crew was great willing to accommodate and professional."
Cons: "Extra costs for luggage, fees for internet and entertainment which is wrong especially on long flights. Delta offered free entertainment. on their flight for LAX to Honolulu. SEATING WAS VERY UNCOMFORTABLE !"
Airlines flying from Alabama to Jordan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Jordan
Masks required on board, masks provided on flights from Alabama to Jordan
Social distancing seating
Middle seats unavailable to book on flights from Alabama to Jordan
Testing for antibodies, testing for symptoms for flights from Alabama to Jordan
Waiving of change fees. Search flexible flights from Alabama to Jordan