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The only issue is that the plane was HOT. This was not the case on my first flight so not sure why, but thankfully I had a portable fan with me. Everything else was great!

13 hour delay stuck in Detroit and missed a day of meetings. It was terrible

My flight was so delayed I would’ve missed my connection and had to cancel my trip

Seemingly unnecessary delays were compounded by a lack of communication from the flight crew which turned a four hour delay into an overly stressful experience.

I like Delta. I dislike the volume of announcements from the crew. They are not always easy to hear and typically repetitive.

I think the crew makes way too many announcements that are: 1) hard to hear in some cases and 2) repetitive. This detracts from entertainment and concentration if working or reading.

The staff and crew were wonderful. The delays were atrocious. The missed connections problematic. Getting home at 4am and having to go to work at 8 am, not a great situation. The gate agent in Huntsville was amazing. She helped everyone efficiently and with excellent problem solving skills. Her communication was helpful, timely, and thoughtful.

Entertainment is ok! Boarding and seat with zone is terrible. I paid for the seats but you didn’t give me what I paid for which is exit isles.

Flight delayed then cancelled. Misplaced luggage. Still do not have. Rented car 1100 mile drive. I had to buy some overnight Hotels clothes toiletries gas food at my expense. Still not home. Not sure where luggage is. Over 4 hours on hold to Felta

After all the weather issues at least they got me to my destination the next day

Good flight, even though there was a delay, still got back on time

Santa Barbara is a super small and easy airport. Breezed through rental car return, breezed through Security, ordered a coffee and muffin and to my gate in less than 30 minutes. Maybe because it was a small airport we got the oldest plane. Hardly any overhead space and absolutely zero internet. Its NFL Sunday man! That hurt.

We were delay because so many bags needed to be gate checked and it was disappointing not to have outlets in the seats for such a long flight.

There were no vegan options for first class. Even though we were promised the satellite internet for free, we received NO wifi at all. Even though we were promised a 20-min early arrival, we ended up over 30 mins late.

No water or beverage was provided. I had to ask for water. The sole flight attendant had more interest in selling the credit card. In addition when we got to Dulles the plane and gate were misaligned and it took at least 15 minutes to get off the plane.

Raleigh to Chicago was OK. The problem was Chicago to Lincoln. Flight was delayed 4 hours. Give them credit for the updates and reason why it was delayed

Flight delayed over an hour with plane on runway because of weather in an area of the country we were not in or flying to.

Flight was delayed almost an hour because the cleaning crew broke one of the bathroom doors.

Comfortable seats and good crew. There should be some breakfast options in menu for economy class to purchase Wifi was not working in the flight

Exceptional, I’d like to specifically recognize Robert for his outstanding customer service. He is professional, pleasant, and personable.

First no airplane at the gate because the previous flight was canceled (and they didn't know?) Then we board and there's a maintenance issue. Then we're told the technician doesnt have the right certification and they need to call another. Then FINALLY we are taxiing. But wait! Flight plans expire after 3 hours and we were not granted permission to take off. So taxi was halted while a new flight plan was filed. Then....no beverage service. Never flying American Airlines again. If they mess up operations this much, how good can their maintenance or training possibly be?

My number one reason for satisfaction is that there were no delays. Secondarily, the boarding process is always easy. The flight staff are friendly. I will say that the pretzels are not great. They need to revamp their snack offerings like what United has done.

They have no employees/gate agents in Huntsville. Only one gate is operational

The planes can use an actual cleaning. The armrest and seats do not appear to be cleaned on this one and most other planes.

Hydraulic leak caused the flight to be cancelled. Auto system scheduled us on a 3 am flight. Wevhsedvrebook on the app and hit schedules later in the afternoon. Our luggage per gate and ticket agent would be rescanned and put in our new flight. Did not happen. Our luggage stayed in hsv. Baggage claim in wash dc unable to help. We filed a claim. Several emails about our luggage were in conflict with one another. Called as baggage and was on hold 30 minutes. Oscar said one of 2 was out fir delivery then cancelled. About 45 minutes later both pieces were delivered. Their system is suspect

My Frequent Flyer nber wasn't put on as I was told it was..... This resulted in a last group boarding and no priority tags on My bags.

Typical AA - late by 90+ mn. Gate changed twice... Changed the departure time 6 times No explanation, no communication on reasons for delay I travel with AA twice a year... and it is consistently very poor.. I will continue to use AA only when i have to.

I missed my connecting flight despite requesting a wheelchair and had to wait at the airport for an additional four hours

Everything was on time; the flight attendants and the gate personnel were very pleasant and helpful.

There was a situation before take off with a passager but the flight crew and others handled it very well. The flight attendants were great!