Smaller plane less roomy. Snack options limited. I understand it may be due to was a short flight. Gates for connecting flight was a hike.
Mika, was outstanding. Always available when needed by passes gers. She's very hospitable.
Cons: "The exit row 12B kept making a high pitch squealing noise...very unnerving"
Pros: "Great crew and friendly"
Pros: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Cons: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Pros: "nice crew and newer plane"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Everything. Always an excellent and professional experience."
Pros: "Everything met my expectations"
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Pros: "It was quick"
Cons: "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
Pros: "The Crew on this flight was great and the flight was quick."
Cons: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "Again, Delta used to offer this level of comfort and service on domestic flights. Great food and entertainment selections."
Cons: "For some reason overweight people like to get the middle seat and then spill over into the adjacent seats. I had to lean out into the aisle to sit comfortably without touching that person. This resulted in me getting hit by every person walking in the aisle or the serviré carts. While I do understand that overweight people have the right to fly, they should pay for the space they occupy like the rest of us. This person literally should have had two seats."
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Pros: "Nothing more to say!"
Pros: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Cons: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Cons: "The heat on the plane was turned up so high! We were roasting on there! I mentioned it to the flight attendant and he didn't seem to do anything. Everyone was sweating to death."
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Cons: "The crew was great and the flight came in early. I wish there was a better food selection."
Pros: "The professionalism of staff"
Pros: "Excellent very good"
Cons: "Good service excellent"
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Pros: "Delta flew their way back into my heart this time around"
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me."
Cons: "Seats are consistently too small."
Cons: "Took forever to board and get off the plan."
Cons: "They moved me from my carefully selected seats to a row that would not recline. My flight was miserable!!!"
Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Pros: "Great Service and amenities for a great price!"
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "This was a 767 and we flew first class, so we had the more private, reclining seats with the advanced electrical and USB outlets. The flight attendants were excellent and I had a special meal request, which they confirmed and served me well."
Cons: "Nothing. the flight was great!"
Pros: "Plenty of complimentary drinks and snacks. Even complimentary Earbud Style HEAD-SETS !"
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "The flight was not full so we got to spread out. The flight crew was attentive. The onboard entertainment was good and free."
Cons: "As usual, the staff at JFK was a little on the surly-side - that's New York so you have to expect it."
Pros: "Skyprority was great along with the perks of PE seats. Crew, as usual, were professional, pleasant, and organized."
Cons: "IFE was great but remove the games component from the menu. I had a child poking the screen playing the game for 3 hours and everytime they poked the screen it moved my head as if she was just hitting the back of the steat. PE seats really don't offer that much more room and the seat on the 757-200 vs 9 was AWFUL! My tailbone hurts 24 his later."
Cons: "seats in business class seemed old and tired not much legroom"
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "Very good boarding process and on time for out international flight."
Pros: "Awesome stewardist (I wish I got her name) noticed that I was in a tight spot near a larger person and moved me to another location that was more comfortable."
Cons: "size of seats for larger people, I realize not much can be done."
The planes are CRAMPED for sure.. you know this. Seems like you're nickeling and diming us to make money... pay to board first? Pay to upgrade, Pay for luggage... this is getting ridiculous. No wonder why people fly Southwest...
The two flight attendants in this flight were quite good, Lindsey and Mike. They did a great job being proactive and engaged appropriately.
I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”
Cons: "Flight was delayed and I missed my connection"
Cons: "On time take off would be nice"
Pros: "The crew was kind."
Cons: "The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5."
Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Pros: "quick ontime boarding"
Pros: "The pilot, crew, etc. was all good. Boarding was great, as was deplaning. There was a lot of communication."
Cons: "I'm a tall woman and I was never more cramped. I think in a long flight such as this 2.5+ hours, they should not be using American Eagle jets. They are so tiny and my neighbor and I were practically on each other's laps."
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "The plane, Embrair 175 is very comfortable."
Pros: "Seats were comfortable and seemed maintained"
Cons: "There was a lack of a adjustable seat headrest."
Pros: "Arrived safely"
Cons: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."
Pros: "Boarding was very smooth crew was very pleasant and helpful"
Cons: "Horrible service, clueless flight attendants, very unprofessional crew."
Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Pros: "Seats which I choose where very comfortable."
Cons: "Would have like a choice in food severd"
Pros: "Average but what we’ve come to expect from american airline companies"
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Cons: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Pros: "On time."
Cons: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"
Cons: "It was canceled and our trip has been delayed a day."
Cons: "Food was dreadful and plane was very cold and that was in first class"
Pros: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Cons: "Seats could be more comfortable, first check d bag could be included instead."
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Pros: "Economy passengers treated well"
Cons: "Your survey app"
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "The crew in the plane was so happy and funny ! Nice group ! The food was fine, always can be better that’s the true hahahah"
Cons: "I don’t have nothing bag to say about. Was a very new plane so everything was fine."
Cons: "Diverted and delayed. Got home 8 hours later then I should have."
Pros: "Loved the individual TV & ability to charge my cell phones"
Cons: "Very tight leg room, no food to purchase, no snacks."
Cons: "Lost my next flight connection because this flight was not on schedule."
Pros: "We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names."
Cons: "When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes."
Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."
Pros: "good price."
Cons: "La Guardia Airport is a kind of messy. Some people in AA are rude, specially ground personnel."
Pros: "The meals were pretty decent and I loved that I was given chocolates during the flight."
Pros: "Completely satisfactory for my needs"
Cons: "It took too long for luggage to be delivered. The luggage carousel broke and luggage was switched to a new carousel. A flight attendant made a big push for the American credit card. It was annoying."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue"
Pros: "Flight was on time, seats were comfortable."
Cons: "I observed Crew at gate and on board rude to passengers"
Pros: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Cons: "No complaints."
Pros: "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
Cons: "Very old plane."
Pros: "The cordial treatment by the crew members"
Cons: "Not enough air conditioning, it was too warm on both flights. The foid could be better"
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Cons: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."
Pros: "Flight was on time"
Cons: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
Booked through kayak. Flight originally said including baggage . Then i found out from the airline nothing was included it would cost 600 dollars for one bag there and back! So of course i wasnt going to do this or i would have gone for a better flight! Anyway kayak tolled me its not there responsibility its tje airline! Do i called the airline and they tolled me its kayak where you booked it responsibility!!! How useless . Dont book through third part
Pros: "Amazing crew!"
Cons: "Keep traveler's updated on delays."
Pros: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Pros: "Easy boarding"
Cons: "Crew did the minimum, when I asked for a water an hour after the beverage service the flight attendant became clearly annoyed. I did get the water. This has happened regularly on other United flights that I have been on. It seems to be a strategy to discourage passengers from asking for anything."
Pros: "Flight was very late landing and we missed our connecting flight. As a result had to get a rental car in order to connect with our friends. Also it was a baby crying nonstop for the first half of the flight."
Cons: "Better timing on the flight connections."
Cons: "We could have made our connecting flight. And then our"
Pros: "crew was great with my girlfriend who is diabled."
Cons: "internet, realy slow..."
Pros: "Boeing 787 is a nice plane."
Cons: "When flying cross-country, I always choose a window seat so I could look at the mountains in Colorado, Utah, Nevada, and California. But on this flight, the windows would dim completely so I couldn't see anything. And the controls to un-dim them didn't work."
Pros: "Crew very generous and polite"
Cons: "Lines in oranestad"
Pros: "Flight delayed overnight, no compensation from United as no crew available after weather delay"
Cons: "United would not give any compensation for overnight delays as a disabled person very uncomfortable trip"
Pros: "The flight arrived safely and arrived on time."
Cons: "My one time United club passes were not honored. Everything is an upcharge. Newark airport is awful going terminal to terminal by bus."
Pros: "The flight from BHM to DEN (my connection) was re-routed due to poor weather in DEN. What was supposed to be a 3-hr flight, turned into a 5-hr flight. Thank goodness my layover was originally 3.5 hrs, so that extra time in the air cut into that wait time at the airport, but at least waiting at the airport would allow me to move around and stretch my legs, and not be stuck in THE tiniest plane seat I've ever experienced."
Cons: "Being stuck on the plane for 2 hours longer than the original flight time of 3 hours made my legs ache. The seats were SO incredibly tiny, and there is very little room in the pocket on the back of the seat in front of you. You can't fit a water bottle, and barely my tiny purse or e-reader device. Please do away with these super-tiny seats."
Pros: "Organized boarding. Left on time and arrived early at destination."
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Boarding was pretty fast and staff was nice."
Cons: "Probably the most uncomfortable seats Ive ever sat in on a plane."
Pros: "Overall good, timely flight."
Cons: "United app, with the entertainment options did not work on any of our Android devices. App was up to date, frustrating."
Pros: "The fact that the flight was very smooth, easy landing and we were on the same flight with our friends."
Cons: "I felt, cramped in my seat, NO DARN SNACKS for a 4-hour flight, no TV/MOVIE and why do you only give customers a half can of soda/juice????"
Pros: "On time, quick and efficient boarding."
Cons: "Entertainment system didn't work on my phone. Crowded seating, even in Economy Plus."
Pros: "The crew was amazing."
Pros: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars."
Cons: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars. The one guy on board was creepy Newark airports eating system made me go to 3 different iPads one for food one for drink and one to pay. Just let me pay when I order!!! Also bad signage"
Pros: "At minimum you want to be sitting in economy plus."
Cons: "I left an important notebook on the back of the seat that was in front of me; I was assigned a seat on the rouse 8. Can you do something to get it back to me please?"
Pros: "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
Cons: "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
Pros: "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
Pros: "The flight was on time and our luggage arrived on time."
Cons: "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."
Pros: "The crew on this flight looked miserable."
Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."
Pros: "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
Cons: "The fact that no one was there to assist us with transportation."
Cons: "Tiny aisle, hard seats"
Pros: "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
Cons: "We were delayed 3 hours, and didn't get in until 2:00am"
Pros: "Staff was so hospitable"
Cons: "Crying baby"
Pros: "My originally scheduled flight was overbooked and I asked at the counter if I could say "Yes" to the query about willingness be bumped at the Kiosk and get more details. She arranged for me to get on an earlier flight and that was helpful."
Cons: "Because I was voluntarily "bumped" at the ticket counter instead of at the gate, I was not offered any compensation. Seems odd that I would have to be put through the rush/hassle of going to the gate to be compensated for doing this favor for United."
Pros: "In these past six months my family and I have been back and forth on the same route and in four occations this flight as been delayed. My 70 year old aunt lost her other flight in Houston and had to wait 12 more hours overnight wihtout food because all the restaurants were already closed. In our case were a party of five and with 1hr 40min connection. We had to run to the other side of the airport to the international gates not knowing if we lost the flight because when we arrived to Houston the second flight was already boarding. Luckly the flight attendants let us out first before the other passengers and barely made it."
Pros: "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
Cons: "Seat are very cramped. I'm short and hardly ever complain about leg room but it was terrible."
Pros: "Because you messed up my departure date and you messed up giving me my money back because the pre-authorization I had to drive it it cost me an extra $1,000 to my car broke down thanks a lot but can kayak I'll never use you again"
Cons: "Everything everything everything everything"
Pros: "The crew was very capable and efficient and fast with serving food and drink."
Cons: "I was still a little hungry after the second meal - the sandwich could have been bigger or maybe add something to go with the sandwich."
Cons: "The cabin was very hot"
Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."
Cons: "My itinerary had to completely change."
Pros: "Thank you for moving me to another flight when mine was cancelled I appreciate that."
Cons: "Movies were not accessible - captions were too small. Movie also froze a few times or became jerky. Not sure whether or not it was your issue or the phone itself."
Cons: "Tiny space, no access to electricity"
Cons: "My flight was delayed by 3 hours which caused me to miss my connecting flight...needless to say I had to stay at the airport for 16 hours for another flight on another airlines"
Pros: "The crew was very nice and accommodating. Quick boarding process"
Cons: "I downloaded the United app on my iPhone and couldn't use the entertainment option for it. Slightly disappointing."
Cons: "The person next to me was overweight however the armrest was able to be down during the flight making it only slightly uncomfortable."