Pros: "The time and the route and seat pitch."
Cons: "Food and crew."
Pros: "Good enough amount of leg room. Easy to checkin online."
Cons: "Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle."
Cons: "Best flight and touch down ever."
Pros: "Excellent fly, comfortable seat, on time"
Cons: "Very spice food"
Cons: "The seats are not just uncomfortable, they are awful. Worse than Wizzair!"
Pros: "yes seats were more comfortable and more leg room than the other airlines I have used"
Cons: "It was all pretty good and despite leaving a little late we got there on time"
Pros: "Treats and details"
Cons: "Nothing"
Pros: "Crew were very good"
Cons: "We had a delay caused by over filling of fuel"
Pros: "Nothing particularly"
Cons: "Food was awful"
Pros: "One of the crew used bad words toward one of the passenger ..!"
Pros: "nothing"
Cons: "Crew were super grouchy, and we sat on the runway for an hour, had to go back for more fuel. Pilots never updated us and crew were rude."
Pros: "Both the crew and the leg room are awesome!"
Cons: "They never never never should have allowed those children on the plane. They knew it before take off and they looked the other way"
Pros: "The Heathrow terminal, Amazing. Why does everyone in window seats keep all the window shades closed -- throughout the entire flight? It was daylight and beautiful outside. Are they all vampires? Why did my overhead light shine on the seat next to mine? Never mind... the flight was fine. Nothing to shout about, except for what I wrote in the next "What I didn't like" box...."
Cons: "I was assigned a window seat. I asked an agent if I could get an isle seat because I am a little claustrophobic. She said yes, and gave me 24D. Great, but I was annoyed and upset that she did not warn me that it was a front seat, with now place to put my personal bag. The wife of the guy next to me was 10 seats away, so I found an isle seat at the back of the aircraft and moved, so she could be with her husband. It all worked out okay, but the agent should have been more informative and have offered the option of that rear seat. It's not nice to be sneaky."
Pros: "everything worked fine"
Cons: "nothing"
Pros: "Good entertainment."
Pros: "Good air flow, roomy seats and friendly staff"
Cons: "Didn’t serve any free drinks- water coffee only came by with a cart to pay for drinks."
Pros: "Timing was good"
Cons: "They charge me for second bag on my way back although my ticket emwa for 2 bags"
Pros: "I liked the ability to check in online. Check in staff could be a little bit friendlier. Flight crew were fairly pleasant. Entertainment on board was excellent."
Cons: "I disliked the fact that when I tried to download my boarding pass on to my BA app, it told me there appeared to be an issue with at least one of my travelling documents when this was absolutely incorrect (was travelling with a valid British passport). I had no problems whatsoever at the airport at the check in counter. Also, the boarding gate was slightly chaotic. Most people didn't know which queue to join at the boarding gate. Some form of clear explanation when you arrive at the boarding gate would be helpful."
Cons: "Entertainment system is very old and the flight is also very old."
Cons: "Entertainment system is very old and the flight is also very old."
Pros: "Great flight attendants"
Cons: "Length of flight was long but there's nothing that can be done about it."
Pros: "Shorter flight--OK"
Pros: "All good"
Cons: "Everything well. No issues"
Cons: "The Plane Was Old, And And Crew Were Not Very Friendly. Seats Also Were Not Comfortable. Feel Like When Servicing From Accra To London, Or Vice-Versa, British Airways Aren't Heavily Interested In Servicing Their Ghanaian Customers."
Pros: "Very nice and comfortable"
Pros: "The service was very good."
Cons: "The aircraft was very old. The entertainment system was not work, no WiFi and no power outlet. overall it was hard."
Pros: "Nice plane and nice staff"
Cons: "No free water or coffee? Absurd."
Pros: "That we landed safely."
Cons: "Seats were cramped and both the aircraft and service on the London to Lagos routes were mediocre. Service on the U.S. legs was definitely better than that on the Europe to Africa route."
Cons: "No power outlets at seats."
Cons: "Not the best airplane food I had, luckily I packed some snacks before leaving Düsseldorf"
Pros: "The crew were great"
Cons: "The meal served left much to be desired."
Cons: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Cons: "First class, great experience thank you kayak . I will use the website again next time"
Pros: "Nothing."
Cons: "1) Tiny seats 2) Rude service in the airplane and rude customer service in the airport boot at British Airways 3) Lost my flight to JFK as the transfer took forever 4) Accommodation after the airline screwed up was little to nothing."
Pros: "Friendly flight attendants, comfy seats"
Cons: "No beverages service. They went right by us."
Pros: "It was the beginning of school holidays so mobbed but we all got on the plane"
Cons: "Security at Edinburgh was tough for thise of us not used to the 'clear bag' policy. One steward (German guy? ) seemed to be in a permanant bad mood. And once we got to Heathrow, the jet bridge did not work, so we could see our luggage leaving the plane before we did!"
Pros: "Individual tv stations, great customer service."
Cons: "Not a big snack before we landed."
Pros: "They blackmailed my daughter pay an additional $940.00 for a return flight bcus here flight was over 90 days."
Cons: "Purchase was allowed by Kayak and BA. This should not have taken place."
Pros: "There was nothing to like except for the customer service skills of the cabin supervisor who profusely apologised for BA."
Cons: "At the airport, we were told that we did not have seats together as te flight was oversold. Strange as we had a six year old traveling with us. After much discussion, they gave two seats in the economy plus for me and the child but down graded child's mom to economy. We were told that someone from BA will contact us but it has been 10 days and no call or email. BA doesn't care and is just like all other airlines."
Pros: "Friendly staff, helpful boarding, and on time arrival."
Cons: "Seats were uncomfortable (787) and the entertainment system shutoff for no reason during the flight."
Pros: "We had a close connection so they moved us to the front of plane before landing to ensure we were the first off the plane."
Pros: "Good service on the flight. Good movie selection. The flight wasn't filled so there was room to breathe."
Cons: "The drop down food trays were dirty and we had to ask an assistant to clean them. The light refreshments were served late - we were landing just as they were handing out the drinks."
Pros: "This was a long flight but it was made comfortable by the airline and crew. The seats weren't terrible and I was actually able to recline some. I loved the headrests that adjust to whatever height you want. I also loved the remotes with the TV screens because I've never had that before and my arm gets tired playing the games! The crew was very friendly. The food was good and many drinks were offered frequently which was nice."
Cons: "I didn't like the bathroom not being in the back of the plane. I also didn't like the movie selection. It was very small and did not have the best choices."
Pros: "The in flight staff was great!"
Cons: "There were some rude agents we dealt with in London that made some remarks about Americans. Very unprofessional."
Pros: "Better in meal flight meal than I though."
Cons: "Kayak didn't let us know our first leg was cancelled."
Cons: "The air in the airplane was very cold and no blankets were provided. The aircraft seemed very old. Small movie screens on the ceiling, too far away to watch movie."
Pros: "The crew was nice and the food was alright. Good entertainment and comfy plane."
Pros: "Nothing"
Cons: "They cancelled our flight and the only reason we flew with them is so that we could fly on an L380. After they booked us on American Airlines, they rescheduled the flight that we really paid for. THEN, when we tried to check in at the airport we found out that BA did not actually book us on American even though they gave us seat assignments. We almost missed our flight home because of their horrible service. Will NEVER fly BA again."
Pros: "Empty flight, lots of room and space."
Cons: "Nothing- all was great"
Pros: "Nothing"
Cons: "Better customer service with drinks and friendliness of crew"
Cons: "A/C was too cold. We paid for Coach Plus but it doesn’t provide benefits equal to other airlines, such as free checked bag and priority boarding."
Cons: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Pros: "Yes"
Cons: "Nothing"
Pros: "Orderly, quick, ontime boarding"
Cons: "Not being able to bring a carryon."
Cons: "Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight."
Pros: "Got home alive,"
Cons: "loaded on flight THEN told there wasn't a pilot. Pilot got to work and announced we need fuel. Sat on airplane for two hours when we could have stayed in the terminal. You have had since Dec 17, 1903 to know that an airplane will not fly without a pilot and without fuel."
Pros: "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
Cons: "Seats do not recline"
Pros: "The roominess of the plane. Awesome."
Cons: "We were crammed in like sardines"
Pros: "Attendants were nice"
Cons: "Made me check my carry on to destination when lots of people had carry one same size as mine"
Pros: "Crew ROCKED!"
Cons: "N/a"
Cons: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Cons: "It was boiling hot on this flight."
Pros: "Nice crew."
Cons: "They promised me a handicapped seat up front in row 10 when I called on the phone. When I got there they put me in row 22. Refused to change it."
Pros: "Custodian found us blankets and water"
Cons: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Cons: "Never made it to destination"
Pros: "Nothing"
Cons: "Crew, timing"
Pros: "It was on time. An incident was handled well."
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Pros: "Ok flight, no complaints"
Pros: "Captain was very friendly and took ownership of delay for United"
Cons: "Delays at newark due to President in area. Would rather of just been told of delay hours prior so I could have spent the extra time with my family. Apparently the delay was known about"
Pros: "Overall geeat"
Cons: "Snacks suck I would appreciate one snack instead of a mix of 1 or 2 treats in a bag of nonsense. Peanuts, cookies, pretzels. Choose 1. never got wifi going on either flights. After struggling through downloading the unnecessary apps I was never able to connect, even with assistance from a flight attendant"
Pros: "Customer service at the airport after our flight was canceled was the only thing hat made my experience better. Thankfully she was able to find me a flight with American to get home to my family."
Cons: "I was headed to see my family because my grandmother passed away that morning. You changed our gate 10 minutes prior to boarding, so ALL of the passengers left the gate, boarded the airport tram, went to the other side of the airport to arrive at our gate to find out 30 seconds after walking up that YOU CANCELED OUR FLIGHT?!!!?!! And then automatically scheduled us all for a flight at 10pm that night. Not ok."
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Smooth flight and on time great customer service"
Cons: "Nothing"
Pros: "Friendly staff, on time, small snack was good"
Cons: "Very little space in seat"
Pros: "The boarding agents were friendly and helpful. No problems, no real issues. My flight was delayed, the pilot made up for it in the air. I always have a great experience when flying United!"
Cons: "One of the flight attendants had a scowl on her face... not good when you're face to face with a plane full of people."
Cons: "My baggage was lost and after a long day that's the last thing you wanna hear....but someone delivered it to me 2 hours away first thing the next morning."
Pros: "Efficiency was great!"
Cons: "Seats somewhat uncomfortable."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."
Pros: "Delayed bc of weather."
Pros: "The personal tv"
Cons: "Having to pay an extra fee just to watch whatever I wanted"
Pros: "Good flight"
Cons: "Very small seats, no leg room."
Cons: "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."
Pros: "Good just hate middle seat."
Cons: "The 2 people in front of me were told they'd have to check their bags, as was I. They boarded with the bags and I saw that there was plenty of room in the overhead bins for mine too. I could have avoided the baggage claim wait. If you make this determination then it should be enforced. Next time I too will carry on my tagged bag"
Pros: "Nothing."
Cons: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Cons: "The layover/ delay was bad and inconvenient."
Pros: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Cons: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Cons: "Once again just like the first United flight the AC was so cold. They did not offer blankets and my son was so cold I had to unpack tshirts to wrap him. Will not fly this airline again. This has happened twice now."
Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Cons: "flew delta on way down to liberia and they did not charge for any entertainment."