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Pros: "Yes"
Cons: "Nothing. Great flight"

Pros: "Fasting boarding"
Cons: "didn’t care for the food given out. Didn’t really get to know the staff."

Pros: "Crew was great!"
Cons: "I'm a frequent flyer with AA; it's very dissapointing that I have missed my connections with AA about 60% of the time this year. I don't know what's going on with the airline, but it seems they are falling behind the curve in terms of punctuality. Seriously thinking about changing airlines."

Pros: "Clean plane. Pleasant crew"
Cons: "There was a mechanical failure that wasn’t caught at preflight and made us anxious about dependability of the aircraft Also resulted in an hour and half delay for departure"

Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."

Pros: "They weee calm dealing with angry passengers."
Cons: "Leave on time. Nearly 3 hours late. Horrible."

Pros: "Friendly, comfortable, and ON-TIME!!"

Pros: "Flight was pleasant and all the crew members were courteous."
Cons: "It doesn't have anything to do with AA, but TSA processing at Orlando International is very slow."

Pros: "Plane on time plane in reasonable condition"
Cons: "American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price"

Pros: "Terrific meals, active flight crew and very attentive."
Cons: "Blankets seemed dirty and seats were cramped. Gate was changed but that was not communicated well, so we almost missed the flight."

Pros: "Fast boarding"
Cons: "Small, loud plane with cramped seats. No hot beverage service."

Pros: "Nothing"
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."

Cons: "Took forever"

Cons: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."

Pros: "On time Attendants friendly Great service"
Cons: "No complaints"

Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"

Pros: "Smooth at GRR. A little Delay in CLT. It was a good experience because we weren't on a deadline to be somewhere."

Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"

Cons: "It really wasn't "On-Time", but you couldn't tell that from the monitors. (I'm sure you like to keep your statistics "clean", but they shouldn't be dishonest.) A TSA? agent had us initially wait in a long incorrect line after we picked up our passport scanner sheets even though we told her we had a tight connection. Afterwards, she moved us along with a few others. That line could have swamped us!"

Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."

Pros: "It was fine. Nothing exceptional. Pretzels and a bloody"
Cons: "Group boarding again"

Pros: "Nothing very unhelpful staff also very rude"
Cons: "How they sell a ticket without seats available?? Very unpleasant flight! I will never buy through kayak.com and never will flight with American Airlines again"

Pros: "Friendly crew. efficient."

Cons: "Disappointed with the "Hot Box" (Bean Burrito type) cold & never heated up but still served...unedible. Real shame - food just wasted...unnecessary and just adds to costs of flights at end of day :-/ Customs & Gate in Clt delay could have been handled better. Continuously told us we were deplaning and then silence...several times...very frustrating after 9 hour flight. Better communication and organization in customs would be appreciated Otherwise, crew was very polite and overall good job"

Pros: "Liked how good he crew was"
Cons: "How late the take off was and boarding and landing an hour later then expected"

Pros: "Faux Leather seats on the flight Good overhead compartment space Decent legroom"
Cons: "The booking agent poorly scheduled our connecting flight in Charlotte as by the time we hit the ground, our next flight was boarding and the landing gate was way across the airport from the connecting gate. Needless to say we missed our flight and had to wait for 7-8 hours to fly out."

Cons: "Bumpy landing in Charlotte. But it was windy and raining."

Pros: "Liked having an exit row seat, appreciated being given a full can of soda, and loved the in-flight entertainment options as I was able to watch two recently released movies."
Cons: "Leg and knee space stink for basic economy, especially as a big guy (6'4")."

Pros: "The flight was very comfortable and quick"
Cons: "Just after take off my television froze and my husband television lost sound, I asked one of the crew members if he could fix the issue, he responded by saying all he has to do is go reset it, but I didn't see him for the duration of the flight nor was the problem solved"

Pros: "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."

Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."

Cons: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"

Pros: "Everything was good."

Cons: "We didn't actually take the flight because of hurricane Matthew. AA was very inflexible about the storm and wouldn't allow me to change my flight unless I wanted to fly within a matter of days. Which was impossible for me. It would have cost me more than my original ticket costs just to change the date. Absolutely absurd costumer service in the wake of a natural disaster and I will not be booking with them in the future."

Pros: "Crew were nice. Very clean. On time"
Cons: "No entertainment console unlike the plane that i flew with going to Miami. I was able to watch a movie and listen to music."

Pros: "The plan the people an service."
Cons: "Nothing i did not like"

Pros: "No delays except for weather."

Cons: "Poor legroom"

Pros: "Everything was really good"

Pros: "I landed"
Cons: "Flight was changed which left me with five minutes to get off one plane and onto another. I got to my first gate early and attempted to ask the person there about the timing. She walked away without looking at. On her way down the hall says it will be open in an hour. An hour later I go to the gate. A woman is there and finishing up with another customer. When it was my turn, she said she was closed, yet she helped the joy behind me for over an hour. I know this because I got In the generic questions line and stood there for an hour watching the woman who was "closed" help this guy. When I was FINALLY able to talk to someone, the only thing he told me was to walk fast. That was well worth the 2 hour wait. I will never fly with American again."

Pros: "Check in was done on my phone, boarding passes there too. Very convenient. On time, smooth takeoff and landing."
Cons: "Did not use entertainment. Asked for a cup of hot tea and got a cup of of coffee with a tea bag in it. Must have been because it was such an early morning flight! Didn't get biscuiit either! When I gave full cup to attendant collecting them and told her what was in the cup she never said a word or offered fresh cup."

Cons: "I didn't like the fact that if you're cold on the flight unless you're flying first class, you're subject to freeze the entire ride to your next destination. I was told " we only have blankets for 1st class boarding only". So my economy class is not expensive enough to be comfortable and warm on our trips as we'll. I think its very ridiculous, and immature that because I fly a different class of flight im subject to be very uncomfortable the rest of my flight. Someone should do something about this prejudice rule against flyers."

Cons: "The lack of communication, I received an email about my flight changing at 9am but I did not see it because I was at the airport. No one at the gate said anything to us until we started going to the counter. I was switched to a standby flight which the employee thought it was more important to get an employees husband on and offered me a seat for $1,300 in first class if I wanted to get on "that bad" or another flight 3 1/2 hours later that would not qualify me for a lunch ticket. That 1:40 flight was delayed and we stayed sitting in the plane waiting for permission to leave at 2:56pm. I was to be in NY at 3pm to meet my family on other flights but I got there at 6:30pm while they waited for hours!!! Communication is very important, I know that incidents happen, but this was ridiculous! The flight attendants even ran out of free pretzel snacks and offered items for purchase. Will not forget this experience for a while."

Cons: "Hi - My flight from Orlando to Charlotte was delayed due to mechanical issues. This caused me to miss my connecting flight from Charlotte to Seattle. I was supposed to get home to Seattle by 5:45pm but I actually made it home at 12 midnight. There was no flight entertainment for a cross country flight! The only option was to stream via my personally device. This would have been fine if there were outlets to charge personal devices at each set! The crew at the ticketing counter was VERY rude. The lady who finally helped me was nice. that was after standing in several lines!"

Pros: "No issues with the crew, flight."
Cons: "The seating is small and crapped. Very crapped."

Pros: "Movies and music through individual seat monitors were a great idea.The Pilot on our way back was outstanding. He gave truthful and accurate information about delays, was always on the alert for warning us and staff about any expected turbulence."
Cons: "The flight was actual operated by American Airlines, so don't blame Finair. I had to call Finair for a question and they were polite and helpful. The crew on the plane on the flight from Charlotte to Rome were just mean, curt, and generally unhelpful. They did not collect trash or dinner trays for well over an hour after everyone had finished. The Italian gentleman next to us was so disgusted he got up and found the trashcan himself and refused to talk to the flight crew the rest of the trip.It didn't matter because they disappeared after dinner and no one saw them again for 5 or 6 hours. On the flight back from Rome the crew was nice but slack. They skipped all the back rows twice row 34 onwards) when they got distracted during a refreshment service. They also repeatedly told passengers they were out of a specific item on the cart but "you can go to the back and see for yourself if we have any".Customs is out of control. They refused to allow anyone off the plane for over an hour because they had another flight come in "from the islands". Then they yelled at us about calling relatives to let them know what the holdup was. It took 1 and 1/2 hours to get through customs because they made us use the new kiosks then go see a real person and answer questions there too."

Cons: "Prior flight was late getting in, but that was not communicated to us at the gate, even though that would require disembarking of previous passengers and boarding of new ones to happen in 6 minutes. Clearer communication would be better."

Cons: "Cushion seat is terrible! Need new cushion!"

Pros: "A330 is a smooth ride"
Cons: "No internet is very inconvenient for business travelers."

Pros: "Easy boarding. The pilot landed smoothly and on time."
Cons: "Clean the planes better"

Pros: "Let hour late, landed on time in Charlotte"

Cons: "More leg room and more shoulder room."

Cons: "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"

Pros: "I loved how smooth the flight was"

Pros: "2 sear rows so no middle seat"
Cons: "Late departure"

Pros: "very comfortable seats, and plane landed early"
Cons: "no free entertainment for personal devices. screen was broken and controller did not work."

Pros: "Upgraded to 1st class for balancing purposes; flight attendants really friendly and professional"
Cons: "Flight movie didn't work"

Cons: "The pilot didn't show up. A replacement came 1 hour later. Horrible service. It seems that United is never on schedule. They also over booked the flight again........."

Cons: "Flight delayed since the aircraft needed to get oil changed. Passengers were made to board and wait for this routine maintenance."

Pros: "When we finally landed after hours of delays"
Cons: "Absolutely everything about my United experience. The delays weren't communicated well, we sat on the runway for about an hour and the AC didn't come on for about 20 minutes. I'll never fly United again. My flight from CLT was supposed to take off at 3:30pm and we didn't take off until 10:30pm. Never again."

Pros: "Left on time and landed early"
Cons: "N/a"

Pros: "Everything was on time and we even arrived in Charlotte early."

Cons: "Severe delays"

Pros: "I was fine"
Cons: "Nothing"

Pros: "The stewertesses were very kind."
Cons: "One of the united crew men threw my luggage around and and actually caused severe damage to my items inside and on the exterior. He had actually broke my luggage from rough use and being thrown around. I will never fly united again."

Cons: "It delayed an hour for no reason. It was very late flight and then it delayed one hour which was very inconvenient."

Pros: "On time"

Pros: "We loved the convenience of booking a United Flight through Kayak. Planes were clean and no delays!"

Pros: "Professional and timely"

Pros: "Boarding went well, Flight was smooth,"
Cons: "Not only the Gate, but the terminal was changed with out advance notice. I got to Terminal C- listed on my boarding pass, only to check the screen to find they switched to Terminal A, which meant exiting the terminal C and taking a bus to Terminal A. Only as I was boarding the plane did I receive a late text telling me there was a Terminal change. The flight attendants passed me by with the drink cart and never came back to service me"

Pros: "Upgrade"
Cons: "Late arriving crew. Screw up because the ground crew forgot to throw a switch. So we left even later. Got to Charlotte and United had forgotten to request a gate."

Pros: "To have better service and put on the correct timeframe"
Cons: "Never told and delayed 5 hours. I had to call United and they switched me to American ..."

Pros: "Nothing"
Cons: "Everything"

Pros: "The flight ran ahead of schedule and the crew was polite and efficient."

Cons: "The flight attendant woke me up to ask if I wanted a drink."

Cons: "Delta airline always delayed. My flight was delayed 3 hours then cancelled twice. they don't give you anything beside rescheduling your flight. Sucks. I hope to god I never have to deal with them again!!"

Pros: "it was very comfortable"

Pros: "Food and in flight service"
Cons: "Nothing"

Pros: "Flight was on time."

Pros: "The staff was friendly... I liked the dimmed lights... The free beverages n options to purchase alcohol... The flight was quick and steady"
Cons: "When I got to my seat I had to use a wipe to clean it because there was what looked like either throw up or oatmeal on my seat.... The pocket in front of me was filled with trash like an empty water bottle, a bag of chips and dirty napkins (they were very big so it was obvious that no one cleans between flights)... Also it didn't matter how many times I tried connecting to the wifi, I couldn't and I was willing to pay for it to because it was important that I work during my flight."

Pros: "Nothing in particular"
Cons: "Uneventful"

Pros: "In flight entertainment. Was able to watch a movie for free."

Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."

Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."

Pros: "A very smooth ride"

Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."

Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."

Pros: "everything else was good. I also liked how they were so informative of our flight, I also liked the foot space,"
Cons: "the seats, didnt recline enough, I had such a neck pain after flight"

Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"

Pros: "First off - thank you for putting food back onto what you offer when people fly united. It's a drink and a small snack. It's not much to ask, so I appreciate them putting that back in. I also liked the wifi which allowed me to check where my flight was in the air for free. Overall, I will say united is much improved from where it was - though I'd appreciate some free entertainment."
Cons: "Boarding was a little bit of a mess with our flight. We had a LOT of people on standby that were standing in the boarding lines because no one was communicating to them where they should be and where to go. This is something that should be worked on by them."

Pros: "Friendly helpful courteous"
Cons: "Nothing"

Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."

Pros: "The plan took off and landed. Not much positive about united."
Cons: "Feel like a number. Crowded zone two line (Platinum and below and all the darn credit card holders. Flight was delayed for no crew, then in was maintenance issue, which could not be addressed until the pilot was there. Ugh. Inefficient."

Pros: "Nothing"
Cons: "First, when I got to the booth AFTER checking in, they told me that there isn't any more seats on the flight. The attendant proceeded to tell me "just go to JFK and see what happens" obviously I was furious. United will be lucky if I ever fly on them again"

Cons: "Security was worst I have ever seen - needed well over recommended 90 mins. No entertainment and ran out of food. Extra charge for regular economy seats. Reminded why I don't choose United."

Pros: "The flight attendants were very pleasant."

Pros: "On time arrival."
Cons: "Turbulent Flight"

Pros: "I had two seats to myself because it was a small flight. I was able to sleep most of the flight"

Cons: "Never took second flight it was canceled. I was very upset"

Pros: "Very nice and criendly"
Cons: "For the price this was great"

Pros: "The plane was clean"
Cons: "The crew at the airport for Frontier was not helpful or pleasant. Waited 35 minutes at the empty gate counter for help and none of the crew members standing around or on their personal phones offered to assist. Highly unprofessional team on the ground and in flight."

Pros: "Crew was amazing. Seats were roomy enough. Prices were good (Frontier is a no frills airline)."
Cons: "Flight delayed 2.5 hours. Gate switched without being notified. After arriving in CLT at 12:30 AM had to wait another 75 min to get bags. No explanation from the airline as to why the baggage delay, no Frontier office at the airport, and cust service seemed uninterested about it."

Pros: "Easy and pleasant"

Pros: "The ticket ladies were super nice but couldn't book me on another airline and the next flight wasn't until Wednesday"
Cons: "That I couldn't board because I was inside the 45 minute cutoff."

Pros: "It’s cheap! The crew is always really nice."
Cons: "Frontier is what it is. Great prices but you will have to pay if you have more than a personal item which most people have. $30+ for carry on or checked bag. Flights are almost always delayed so don’t have anything immediate you need to do because you may not make it in time. Seats done recline based on where you are sitting and you do pay to pick your seat in advance."

Pros: "Nothing"
Cons: "They charged you for everything that adds up to more than what I would have gotten for a better flight. The flights were delayed multiple times. I’ve flown with frontier before and had the same results. I chucked it up to just a bad day but twice in a row???? Ridiculous!! Never again!!!"

Pros: "Fate"
Cons: "Didn't receive any snacks NO amenities"

Pros: "Nonstop flight."
Cons: "Delay so late arrival."

Pros: "Nothing"
Cons: "Flight cancelled while I was on the way to airport."

Pros: "The flight was ok"
Cons: "First of all the check in lady was rude and unprofessional. The company lost y luggage resulting in extra charges When I was looking for assistance mr Prince was extremely rude, rolling the eyes and not providing support, I was lost and seeking for guidance and I had to figure it out by myself"

Pros: "Nothing"
Cons: "Cut time was not advised when flight was booked"

Pros: "Timing"
Cons: "Do not offer even water w/o pay"

Cons: "I cancelled my flight a week before the time of departure they said that it'll cost me $99 to cancel the flight and $86.45 was supposed to be refunded. the lady told me it will take 7 to 10 business days when I called 3 days later on the 10th day I called and the gentleman told me that I don't get a refund I get a credit of the $86.45 that I can use to October 7th to use on any flight. My problem with that is I don't fly often and I had to cancel that due to my job. I feel that if I cancel a flight way in advance before the flight is being departed I should be able to get my refund back I'm sorry to say it is but I would never use this airline company again because if I knew that the first time. I wouldn't have done it. Oh I also found out because I keep getting updates from kayak of the flight that the flight was supposed to been I believe was 8:30 p.m. but due to rain it didn't leave Philadelphia Pennsylvania until around 11:45 p.m. so I'm kind of glad now I didn't go because my family member who I was going to visit would have been very upset because they had to stay up an extra 4 hours and they had to go to work the next morning."

Pros: "Fair pricing, comfortable seating, no hassle, goid service."
Cons: "Norhing"

Cons: "Four hours delay and workers not prepared to handle the situation."

Pros: "Crew was pleasant enough."
Cons: "Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again."

Cons: "worst costumer service"

Pros: "Timing"

Pros: "cheap airfare compare to other major carriers.I'm 5 - 7' so legroom wasn't an issue but the rest of the party i traveled with needed more legroom."
Cons: "i had to pay for juice, i think it's absurd. I paid for my Seat and a checked baggage already which is fair to a point, but still, the apple juice was $2.99 for a tiny can. There were no reading materials except for the safety stuff. Carry on items should be included in the ticket price or at least $10 instead of just as much as the checked baggage. FA lady was abrasive."

Pros: "My flight was delayed more than 3 hours and I did not get any kind of notification of this until I was at the airport checking my bags. Rude staff and INSANE baggage fees."

Pros: "Frontier is well organized, plane was clean and everything was on timr"

Cons: "I never took this light, as it was supposed to be canceled because my departing flight was canceled due to rampant overbooking."

Pros: "My flight was cancelled without notice."

Pros: "Being that it's Christmas Eve, I assumed everything would be a wreck. However, everything seemed to go perfectly well. The check in was staffed well and only had to wait 3-5 minutes. The gate seemed organized and staffed correctly and the flight attendants were courteous. I've never flown frontier but after this experience I wouldn't have a problem flying with you all again. But hey, stop charging for bags. Merry Christmas!"

Cons: "We arrived at 9:30am for our 11:55 flight, and promptly spent the next hour and a half JUST in a massive line to drop off our bag, even though we'd already checked in online. Then, after we finally got to our gate, we saw that all the other flights for Frontier were starting to get delayed or canceled, so of course we got worried about ours, but despite frequent checks with the gate agent, we were told no no no, don't worry, our flight was still going forward. It got delayed, then delayed again. Finally, it got delayed to 6:18pm, but we were told a crew was flying in from Chicago, so not to worry, we would DEFINITELY be on the plane and out of there by 6:45 at the LATEST. 6:45 comes, 6:45 goes, and no crew. The pilot has been sitting outside the gate this whole time, and we see him go up and shake his head at the gate agent. They announce: the pilot has timed out, he can't fly us anymore, even if we DO get a flight crew. But they don't cancel it! Oh no, not yet. They still have two more hours to make us miserable, why would they cancel the flight? So we sit there as they tell us they might be able to get another pilot from another flight don't worry they're going to try. Meanwhile, we can't self-cancel our flight and get a refund because they've already loaded our bags onto the empty plane without a crew, and they won't get individual bags back, so those of us with a checked bag are trapped at the airport until this awful airline finally decides to let us go. Finally, at EIGHT PM, they do announce that our flight has been officially canceled, and what are we offered in compensation? A refund, or a ticket on a (fully booked!) flight on their airline two days later. No hotel vouchers, no tickets on any other airlines. Just a refund of a ticket you bought months ago so that you can buy an astronomically expensive ticket at the last minute on another airline, or a rebooked ticket on an overbooked plane in two days that will probably be canceled, too. We took the refund, rented a car with the money, and drove overnight to get home instead. Anything was better than being anywhere near Frontier Airlines for another minute. Avoid this toxic waste dump of an airline."

Pros: "nothing"
Cons: "bad"

Pros: "The checkin desk people were very efficient in Charlotte. They were very helpful. I am handicapped."

Pros: "Crew was friendly and flight was good"
Cons: "Too many charges - checked bag, carry on, drink, food and it all adds up to the same charge as the other airlines so there is nothing discount about it"

Pros: "Nothing"
Cons: "The service was terrible. TSA and Customs had me waiting hours so by the time I got to my flight they told me I couldn't fly anymore. No understanding of anything whatsoever for something that was not my fault. I'll never fly with them again"

Cons: "as i boarded the plane I was told that there was an error on my boarding pass the representative at Orlando airport on my return flight said there was an error on your boarding pass give me your pass and use this new one when I went to sit in seat #24c an iel seat there was a lady sitting in my seat apon looking at the seat # on the new boarding pass the seat # was changed to 24d a center seat.opon speaking to the representative she was sorry for the change and I would get a refund I was not asked for a change of seat I have medical knee isues for that reason I chose an iel seat I was in pain for almost 2 hours for this I got $25 as compensation not acceptable I will not fly frontier air again"

Pros: "Equipment"
Cons: "The surprise of having to pay for a seat extra"

Pros: "Flight was reasonably priced. Flight options were great"
Cons: "Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue."

Pros: "Efficient. Pilots had great takeoffs and landings. On time."
Cons: "No room. Seats hard. Frontier is Very money hungry during entire experience. Empty rows before takeoff and no one was allowed to move to empty seats. Flight attendant carried iPad to charge a passenger if they moved to a "premium seat". Just ridiculous. There is not a premium seat on the entire plane. Passenger behind me complained that she could not even cross her legs during flight. Comfort is based on an 11 years old small child."

Pros: "I loved it! I had a window seat towards the end of the plane so I was one of the last people to board the plane but it was fine and I don't remember seeing the overhead bins stuffed too much."
Cons: "I had a very short flight from Charlotte to Orlando. The seats were fine but did not recline at all so it would be uncomfortable if you were a large person."

Pros: "Thankful that Frontier will refund my "non-refundable" ticket. Certainly it is the decent thing to do, since it was not within my control. Also, they allowed a ticket change when Hurricane Matthew was looming, with no extra charge and without regard to price differences in tickets. I have received an email showing the refund has been given on their end, so now I just wait for it to show up on my credit card."

Cons: "The flight was delayed both ways...9 hours on the way down and 2 hours coming back."

Pros: "confort"
Cons: "1 hour in orlando waiting the baggage i never past someting like that in my life"

Pros: "-purchasing tickets online was easy -checking in through the mobile app -on time -great for shorter trips The one complaint that I read about is not knowing that carry-ons are an added cost but it very clearly states, on their website and mobile application, the luggage policy. I chose to purchase a seat for an added cost of $10 round trip."
Cons: "Seats are a bit uncomfortable but for shorter flights it's not a big deal."

Pros: "I can't think of any positive aspect of this short weekend trip, besides finally getting yo spend some time with my parents"
Cons: "8 hour delay on the outbound, over 4 hours on the return flight. This also caused my to make new plans for my arrival transfer, incurring additional fees. First and last time I will use Frontier"

Pros: "The crew of the actual flight were lovely."
Cons: "No real information updates during the delay. No way to guarantee that the flight wouldn't be canceled. Just had to "wait and see"..."

Pros: "Decent price for last minute non-stop from Orlando. Got Zone 1 for paying for a checked bag so easy and quick boarding. Flight attendants were friendly and helpful. On time and no real issues."
Cons: "No TSA precheck allowed with Frontier. I pay for this and it's TSA not the airlines so I don't understand this. I also didn't realize I'd have to pay for my seat and my carry on. So, my inexpensive flight got $80 more expensive. The seats are hard and do not recline. This could be an OK option for short flights if the price is right. Won't be my first choice, especially for business."

Cons: "The ticket agent at the ticket counter was rude and not very friendly at 8:00 am. The PA system on the plane was horrible. You could not understand any of the announcements."

Pros: "The TSA line seemed miles long, but it went fairly quickly."
Cons: "The flight was more than 3 hours delayed which I didn't find out about until after I was at the airport. We got a $10.00 food voucher after we had been in the airport 1 1/2 hours prior to takeoff and then another 2 hours after the time the plane was actually supposed to have left. I was also told that we would be compensated for the delay, I haven't seen anything about that. My mother and I checked in together, they put me in zone one and her in zone 4, this was after I paid for each bag and $40.00 for the carry on bag. It was absolutely NOT a good experience."

Pros: "PRICE"
Cons: "SUPER UNCOMFORTABLE SEATS, CHARGES FOR EVERYTHING, NO FOOD OR TV OR ANYTHING IN A FLIGHT OF 4 HOURS."

Pros: "Available for purchase"
Cons: "I believe water (at the least) should be offered FREE of charge, and a snack packet or crackers."

Pros: "The flight was a little rough, but we boarded and landed early. Not bad overall."
Cons: "No onboard entertainment and very limited food."

Cons: "Co-pilot was late arriving to airport....caught in traffic he said....his carelessness made all the passengers and rest of crew 45 minutes late getting into Charlotte, obviously making some miss connecting flights. Absurd."

Pros: "Initial price"
Cons: "Initial price but added on baggage,seats , and food which increased price"

Pros: "I liked having a direct flight to my destination"
Cons: "I would have enjoyed having digital plugs in our seats to access wifi during the flight. Originally booked our flight for the low fair but realized upon check-in that checked bags were $35 extra each. The extra cost of the 2 checked bags made this flight comparable to Delta. Will probably fly Delta next time so we have the "creature comforts" of Wifi and in-flight screens in each seat."

Pros: "They arrived on time and left on time, crew was friendly."
Cons: "Seats are small and hard, okay for short flights."

Cons: "More cushion in the seat. Flight was delayed in arrival of approximately an hour."

Cons: "3rd flight in past month that’s delayed"

Pros: "The flight crew made the trip worthwhile. Pleasant and knowlegable, along with a smooth flight. It was an improvement from previous flights with Spirit Airlines."
Cons: "No complaints"

Cons: "N/a"

Pros: "Very good price"
Cons: "The seat are not comfortable they are to hard. No headphone provide by the airline. May you can add a soda and some chips in to the flight even if you add 10 dollars more in the ticket is not going to cost you more then 2 dollars."

Cons: "The space of the seat and that know we have to pay for our luggage"

Pros: "Departure and arrival on time."
Cons: "The price on the carry on and suitcase are to expensive. In other Airline is free the carry-on and suitcase is $25."

Cons: "Spirit Airline employees did not inform us that there was an option for a gate pass to take my 82 year old mother through security. When i mentioned this to a ticket agent, she told me that is only offered for young children travellong alone. What the HECK is the difference for the elderly? Also, there was another elderly passenger on same flight whose daughter had said pass. They need to get their perspective straight where elderly travellers are concerned."

Pros: "My name is Pedro L. Maldonado Bosque This is the best and friendliest airline that I have ever been on. The staff literally makes you feel like family. Thx will see you guys soon."
Cons: "A little more room. But dont we all. Really nothing nothing nothing"

Cons: "no snacks no drinks ?"

Pros: "Cancelled"

Cons: "Did'nt like the extra $100 for checked bag fee while other airline charge only $50"

Pros: "Overall comfortable, clean, staff friendly and will definitely rebook."
Cons: "Had some trouble getting checked in on line for 1st flight. 2nd flight easier. Felt knees of person behind me in my back both flights."

Pros: "The boarding process was very smooth and efficient."
Cons: "The plane is small and cramped. The attendants weren't very friendly. They didn't provide a welcoming atmosphere. I chose poorly looking for a quick and cheap flight. The a la cartel approach to airfare just isn't for me."

Pros: "Nothing !"
Cons: "Everything , the whole trip."

Pros: "Uneventful"

Pros: "Clean"
Cons: "We left late and uncomfortable seating"

Cons: "The plane was extremely nasty."

Pros: "The plane was clean and new. Thee ride was smooth. Service was fast and friendly."
Cons: "Paying for a carry-on. Now I know to utilize a backpack in the future."

Cons: "There were some very loud obnoxious people on board. The staff did nothing to settle them down and at the end of the flight a fight nearly broke out and only one staff member tried to calm the situation. all others just looked on."

Pros: "Low fares are a sham "bait and switch". Flight arrived on time."
Cons: "I'd rather fly an airline that DOES add in the cost of 1 checked bag larger than a big purse. It's a hassle to have to go hunt for luggage within your specifications (16 x 14 x 12) to avoid the arbitrary and punitive fees. Ridiculous!"

Pros: "Fast flight"
Cons: "Pay for everything and I mean everything. Probably wont fly again"

Pros: "I arrived safely at my destination"
Cons: "Flight was delayed for 2hrs. Missed the connecting flight and had to wait for 5 hrs for next flight."

Pros: "I was able to get a cheaper price with spirit."
Cons: "I didn't know the drinks, snacks, and luggage cost extra until after I booked. But after learning that was kind of spirits "thing" it wasn't so bad. I would definitely fly spirit again on a shorter trip where minimal luggage is needed."

Pros: "Everything was smooth and quick"
Cons: "Plane and seats were very small and uncomfortable"

Pros: "Ticket agent was great"
Cons: "The size of the seat paying for all Bev"

Pros: "Very accommodating!"

Pros: "Arrived at my destination."
Cons: "Flight landed 30 minutes late and then we were delayed another hour with no explanation after being told it'd be only 10 minutes after the last person got off the plane. Unfriendly not even dating to border on polite."

Pros: "It got me from point A to point B"
Cons: "They draw you in with a low airfare. Then you are charged $50 to carry-on or $55 to check your bag once you get to the airport - so of course you have no choice! Then I had to "buy" my seat?! REALLY? What on earth did I pay for to begin with? If you're going to be like that, put all those things in big font on your booking page so that people don't get caught off-guard. Oh, I'm sure you have it on your website, in some tiny print that no one sees"

Pros: "Very uncomfortable, seats did not go back and the attendance were very bad. Glad I only booked a one way."
Cons: "The flight attendance were very bad not friendly at all, but the worst was baggage claims. I've been flying for over 50 years and I've never ever had to wait that long for a bag. It took almost 1 hour for the first bag to come down, we were all very mad. I missed my ride and had to cab it, Never again I herd story's not to fly spirit now I know why!!!"

Pros: "Price pilots control during flight"
Cons: "$50 checked bag. No in flight movie. Tardy leaving."

Pros: "seat space"
Cons: "Our family was separated on different flights and we had to pay an additional $251 to get our minor daughter moved to our flight."

Cons: "Flights were behind schedule resulting in a 2.5 hour delay."

Pros: "on time arrival"
Cons: "no crew contact until 10 minutes prior to take off. We still didn't board and didn't know why we were delayed. Horrible take off Horrible landing....passengers actually made noises and spoke out when we hit so hard."

Pros: "Crew and pilot very friendly and interactive with us passengers."
Cons: "Nothing. It was a good and comfortable flight. I was quite comfortable"

Cons: "Almost everything. The service was terrible and so where the people around me."

Pros: "Crew speedy service"
Cons: "When there in orlando had trouble with comformation"

Cons: "Nothing to do with Spirit. MCO security was a huge cluster. I arrived 2 hours prior and by the time I got to the gate the flight was bording. They need help."

Pros: "that it was a straight flight, the staff was courteous"
Cons: "When we got there an hour early they had closed the flight so we could not get our boarding pass. Had to pay extra money to get on next flight. Seats are too small, so uncomfortable. Make you pay extra money for a seat. No snacks or beverage is ridiculous, not even water on an almost three hour flight and after waiting to board the plane. The bag fee was the highest I have ever seen Do not ever plane to fly Spirit anymore if I can help it. Ended up paying more than we would have with another carrier after all of the extra fees and less service comfort."

Pros: "Nothing"
Cons: "Boarding was very late. They had no schedule. Baggage charge is excessive & a ripoff."

Pros: "You do get exactly what you pay for. It was an easy flight though the changing of gates multiple times was annoying. The crew was easily one of the friendliest I've every experienced from any airline! I'll fly with them again!"
Cons: "Tight space, however luckily I'm not a tall person!"

Pros: "Nothing/"
Cons: "Flight was delayed about an hour, charged extra for seats, charged extra for luggage, long line through TSA, uncomfortable seats, etc., etc., Miserable experience"

Cons: "flight was cancelled, then delayed twice. Was supposed to arrive in Detroit @ 1PM, didn't end up getting there until 1AM"

Cons: "I had a death in the family and could not get ahold to anyone from the airline. I ended up buying a new ticket to travel home to burry my family member. I did not use this ticket."

Cons: "Plane was late taking off and I had a connecting flight."

Pros: "As far as the flight was concerned, pretty regular"
Cons: "Didn't like being nickeled and dimed for everything on the flight, which was not made apparent until well after getting the ticket. Also did not like having to wait several hours to take off due to a poor implementation of a new computer system. A malfunction is one thing but this sounded more like a failure on the company end."

Pros: "Direct flight!"
Cons: "I did not like that EVERYTHING costs xtra. It caught me of guard & I was not prepared. I get the xtra luggage cost, but EVERYTHING? Seats don't recline. I felt squished."

Pros: "After a Spirit Airline computer malfunction rendered us hostage (unable to leave the plane) for 4 hours, the passengers were then asked to purchase snacks and beverages. The ac /light/help button panels were falling apart, some partially dangling from the ceiling."
Cons: "Spirit Airlines lacks customer service and empathy. The flight attendants that I made contact with were the absolute worst in the industry, and I can't believe they consider themselves to be "professionals". Dena, an attendant with a very unkempt appearance, did not want to be bothered by any of the passengers, and made this very clear by barking orders at anyone who may have asked her a question. I decided to call Spirit Airlines while we were stuck on the tarmac, and quickly found out why Spirit offers the "cheapest" flights. Spirit does not accept any negative feedback; There is no method of relaying a poor customer experience. As Sam from "customer service" told me, "we do not accept complaints. . . You may submit them through the spirit website. . . Someone may or may not get back with you". This is not the way a business should operate."

Pros: "Nothing"
Cons: "We waited 4-6 hours delay flight due to the tech crew. Then they said to us 3 hours later, we have to wait on another plane. Worst trip I've ever had. I will never fly with this company ever again. I will let the world know."