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Smooth boarding, price was reasonable.

Seats stiff, no food, no entertainment

Customer service from check in and in flight was awesome.

Nothing

Got to the airport at 4am for a flight that was supposed to leave at 6am. The flight finally departed at 11:40am. I missed my non-refundable connecting flight and had to book a new flight. All in all I probably lost $300 because of this situation. On top of that it was my birthday.

Easy

Plane on time plane in reasonable condition

American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price

Liked how good he crew was

How late the take off was and boarding and landing an hour later then expected

Took forever

The flight was very comfortable and quick

Just after take off my television froze and my husband television lost sound, I asked one of the crew members if he could fix the issue, he responded by saying all he has to do is go reset it, but I didn't see him for the duration of the flight nor was the problem solved

Charging for carry on item.

Price

Unfriendly staff

Flight crew unhelpful. Ticketing staff rude. No compensation for flights missed because of their error.

Arrival time was on time.

It was just so cold, but next time we will bring a blanket.

The flight crew was so nice! Roomy seats and plenty of snacks!

Food was unexpectedly good.

The flight was delayed for 40 minutes. We could hardly catch connecting flight

Love delta’s Customer service!

Was wearing shorts and flip flops and the A/C was on full blast which is at the bottom on the side so my feet and legs were freezing the entire flight!

Complimentary beverages.

Chicken and pasta for dinner

Crew friendly and professional

Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person

Short flight and pilot was able to explain delay

Long delay due to many planes in front of us, no offer of water only drinks we have to pay for

Squished and smelly but good value overall and good crew

The staff was great

Seats were way to small for tall people with long legs...........

Na

Extended delays with few timely updates regarding status.

Safe arrival

Late arrival

The departure and arrival times were accurate. Actually we arrived about 15 minutes early.

There was only one individual checking people boarding. Two individuals at the boarding gate would have been even more efficient.

wifi

n/a

water dripping on me crew said for $45 I could move

Short inexpensive flight, and the TVs worked this time so that was a good pass time

Service is not what it used to be!

Everything was great

I didn't get my luggage. Had to go to baggage claim to report it missing and still don't have it. It was not transferred when they had to re-route my flight. I waited for almost an hour watching for it. I was told that it was still in Chicago.

Left on time and arrived early. Crew was great.

My luggage didn't arrive with the flight and UA doesn't seem to know where it is.

Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty.

Nobody was checking tickets for checked bags we deboarded.

Nothing.

Everything that could go wrong, seemed to go wrong- except for no crash, and I am thankful for that.

Once we actually got airborne the flight was fine. The flight crew kept the passengers informed as to the flight delay.

Flight was scheduled for 3:35, then 4:07, then 4:25 but we actually left close to 7 due to weather. Initial delay was apparently due to a medical emergency.

The contact points I had at each step were very friendly. Out welcome to Charlotte from the flight attendant warmed me with joy on a joyous holiday. Yet, I was not informed of the fee for carryon luggage moments before boarding. It was a shared experience a passenger checking in next to me. It was a great flight.

Nothing

Got to the airport at 4am for a flight that was supposed to leave at 6am. The flight finally departed at 11:40am. I missed my non-refundable connecting flight and had to book a new flight. All in all I probably lost $300 because of this situation. On top of that it was my birthday.

Charging for carry on item.

trip was bad

Turbulence was bad and no complimentary water

Online Check in is a bit overwhelming. Too many adds, seat selection charges, etc. Too confusing

nothing

Crew was friendly but annoying other airlines are more professional. Flight delayed 3 separate time

Once we actually got airborne the flight was fine. The flight crew kept the passengers informed as to the flight delay.

Flight was scheduled for 3:35, then 4:07, then 4:25 but we actually left close to 7 due to weather. Initial delay was apparently due to a medical emergency.

Great flight, great landing, arrived early, and the price was right. Crew was friendly.

The $45 bag fee was excessive.

Nothing.

Everything that could go wrong, seemed to go wrong- except for no crash, and I am thankful for that.

It was a great Spirit trip there are no food, entertainment, etc. on this me friendly crew

The price is of course reasonable, but only $10-20 less than Delta

Seats are tiny, stiff. They do not recline. Have to pay extra if you want to choose the seats ($22 extra to choose seats would equate to delta flight where they do not charge to choose your seat

trip was bad

Turbulence was bad and no complimentary water

- Gate attendants made clear announcements - Gate screen was kept updated - Boarding was by zones instead of a free-for-all like my last Spirit flight

- The backs of the seats should be harder because every time the person behind me rustled through their seat pocket, it felt like I was being kneed in the back. - After we landed in Chicago, we just sat for 20 minutes before continuing on to the gate, and pilots did not make any useful announcements about this.

The plan the people an service.

Nothing i did not like

I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated.

Nothing very unhelpful staff also very rude

How they sell a ticket without seats available?? Very unpleasant flight! I will never buy through kayak.com and never will flight with American Airlines again

Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful

The price was more than I wanted to pay but it was not unreasonable.

Boarding in a heavy rain. The flight was delayed hours. All passengers were extremely wet and the air conditioning was so high you could not even see through the fog in the cabin. I couldn’t see my seat number. We sat delayed on the plane with wet clothes for at least 90 min.

I was charged to carry on my two bags. With added fees and taxes, it came to $168.20! The seats were very uncomfortable...not enough padding and way too crowded. They even charge for in flight snacks. Not a meal...the peanuts and soda you usually get free elsewhere. The flight attendant was rude to me. No wifi available for purchase that I could tell. Then at the end of the flight they had a big commercial-like announcement to push their credit card. It was very tacky.

It was delayed for more than 2 hours

The price of the flight.

I did jot like paying for coffee that tasted like instant and had to use powdered creamer. Yuck

Took forever

Plane on time plane in reasonable condition

American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price

We didn't actually take the flight because of hurricane Matthew. AA was very inflexible about the storm and wouldn't allow me to change my flight unless I wanted to fly within a matter of days. Which was impossible for me. It would have cost me more than my original ticket costs just to change the date. Absolutely absurd costumer service in the wake of a natural disaster and I will not be booking with them in the future.

Crew were nice. Very clean. On time

No entertainment console unlike the plane that i flew with going to Miami. I was able to watch a movie and listen to music.

Everything

On time

The price is of course reasonable, but only $10-20 less than Delta

Seats are tiny, stiff. They do not recline. Have to pay extra if you want to choose the seats ($22 extra to choose seats would equate to delta flight where they do not charge to choose your seat

Arrival time was on time.

It was just so cold, but next time we will bring a blanket.

Safe arrival

Late arrival

Na

Extended delays with few timely updates regarding status.

Great flight, great landing, arrived early, and the price was right. Crew was friendly.

The $45 bag fee was excessive.

Crew was friendly but annoying other airlines are more professional. Flight delayed 3 separate time

Flight attendants were friendly

Delayed, broke down on runway, waiting for hours to take off. The bath rooms where dirty. Once we landed ,we had to wait a long time before we get off the plane.

Customer service from check in and in flight was awesome.

Crew friendly and professional

Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person

Timeliness

Hsve to pay for drinks & snacks

Smooth timely flight without incident.

As retired military we were to have assigned seats since we purchased our tickets but somehow our return tickets separated us by 2 rows & opposite sides of plane. We were supposed to be in an isle seat & a window seat in the same side & row. We do appreciate all Allegiant Air does for the military. Wish all airlines did what they do.

Squished and smelly but good value overall and good crew

Stewardesses were very nice and pleasant. We left timely and arrived on time.

My seat got randomly assigned and I was put on the back row window seat with no window. I wish I could have selected my seat from a list of free spots (w/o extra charge). I don’t like that you are charged for everything: seat change, water, and any snack. I would expect at least water as passengers get dehydrated from flying. Seats are uncomfortable, not much space from seat in front, and there is no recline. Feels crammed. Lacks hospitality majorly as I am charged for every little thing. I hope they don’t start charging for oxygen intake. I was not informed of entertainment options, but I’m sure they were not inexpensive. I will not be flying with Spirit Airlines again. There are other airline options that are less expensive (after you add all the additional fees up) and much more comfortable and hospitable.

nothing

Online Check in is a bit overwhelming. Too many adds, seat selection charges, etc. Too confusing

trip was bad

Turbulence was bad and no complimentary water