Find cheap flights from Alberta to West Palm Beach

"Missed flight"

"Was smooth and easy. Left a little late but still arrived on time."

Cons: "I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days."

Pros: "The staff were awesome!"
Cons: "no covid-19 precautions were taken."

Cons: "Descent and landing seemed as if different pilot in service than from ascend and cruising."

Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"

Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."

Pros: "No food, late by hour"

Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"

Pros: "Good snacks, comfortable flight."

Cons: "Late departure"

Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."

Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."

Pros: "see above"

Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."

Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."

Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"

Cons: "Plane was old flight was right on time"

Pros: "Great movie selection"

Pros: "Every one was nice"
Cons: "No problems"

Pros: "Great service, nice agent friendly"

Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"

Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."

Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."

Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"

Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."

Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"

Pros: "Nothing bad and nothing particularly good."

Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"

Cons: "There was a kid screaming on both flights and t was not a good time"

Pros: "Customer services"

Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."

Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."

Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."

Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."

Cons: "One hour late after a stay over already 4 hours."

Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."

Cons: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."

Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"

Pros: "Got Home !"
Cons: "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"

Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."

Pros: "Good flight, professional people."

Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."

Pros: "Good uneven full flight"

Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"

Pros: "All went well"
Cons: "Nothing"

Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."

Pros: "the flight transported me from PBI to NYC"
Cons: "Plane size small -- 2x2, vast majority of carryons were gate checked Worst of all, the gate at JFK was not in the Delta terminal. It was at Terminal 4 - the international terminal. All the way at the end. It took 20 minutes to walk to the exit of the terminal"

Pros: "Crew was very accommodating and friendly."

"See previous comments"

Pros: "Short and sweet."
Cons: "We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection."

Pros: "NA"
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."

Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"

Cons: "Cramped seats entertainment"

Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"

Cons: "Flight experience was the way air travel use to be."

Pros: "Westjet is just overall awesome"
Cons: "On both legs the seat was super uncomfortable. Really hard."

Cons: "flight was delayed 2 hours, could have been some better communication on the delay"

Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."

Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."

Pros: "very nice crew"

Pros: "Crowded"
Cons: "More leg room"

Pros: "Great crew and great flight"

Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."

Pros: "Did not fly. But delayed by a while"

Pros: "The crew was efficient, but not like some WestJet flight attendants where they crack jokes, & make everyone feel glad they were on that flight."
Cons: "The pilot was going too fast on taxiing to the runway (trying to catch up from a ground delay), & nearly overshot the runway. Had to stop very suddenly and make a sharp turn. Not a great way to begin a flight"

Pros: "Flight was fine"
Cons: "Having my luggage. 2nd flight and 2nd time my luggage didn’t arrive with me."

Cons: "On time boarding"

Cons: "Flight was delayed 2 hours, then at the gate boarding didn’t start till 10 mins before take off. Took off almost an hour after the delayed take off time."

Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."

Pros: "Quiet and comfortable"

Pros: "Price is great"
Cons: "Lost my luggage"

Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."

Pros: "We left on time and arrived on time! That's all I really ask!"
Cons: "Nothing, everything was fine."

Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"

Pros: "Quick"
Cons: "A little cold"

Pros: "Great service when checking in. Flight on time and comfortable."

Pros: "I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. T"

Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"

Pros: "The crew was good and the boarding process went smoothly and fast."
Cons: "The screens were so old and bad that it would be a total waste of money to pay for the PPV channels. Seats were hard and unconfortable"

Pros: "Fairly smooth itinerary. Clean plane and friendly workers. Cramped seats, no entertainment system, three pretzel snack and not enough overhead space with everyone trying to cram too many personal items onboard makes for a frustrating experience. Not enough competition amongst Canadian operators. Expensive flight for such a short trip yet still a nickel and dime operation. Hopefully service will improve."
Cons: "See above"

Pros: "Great staff and spacious plane"
Cons: "Long"

Pros: "Smiling faces and humor from the crews."
Cons: "None."

Pros: "It is always an adventure flying into Lethbridge....maybe I should leave it at that. The crew both inside the terminal and on the flight were great, the service is great. It’s a very loud ride....if you have noise triggered headaches....I’m sorry. You’re in a flying cigar tube....up close with every other passenger and the open cockpit is a new experience....but totally fascinating too. The pilot and co-pilot are young but very compitant. The weather has a huge impact on your flight because if there is any wind you will get tossed around and the landing in Lethbridge is more of a roller coaster ride. Let me sum it up like this....if your not good with REALLY loud noise, or claustrophobic, or have any motion sickness issues.....rent a car and drive!!!"
Cons: "Don’t need to get there the 90 mins ahead as AC states is the policy, especially if you are on the 5 am flight because they aren’t. I made that mistake arriving at 3:30 am for my 5am flight and no one showed up til after 4am. It was really annoying to not know that ahead of time."

Pros: "The plane was clean, and seating is very comfortable with enough leg room. Its one of the best domestic rides I had."

Pros: "Friendly staff."
Cons: "Flight Late by Over 1 Hour due to deicing which they should have built into their boarding time schedule and two passenger did not show up causing further delays."

Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."

Pros: "We survived"
Cons: "On an 8 hour flight there’s no complimentary meal. I paid for a meal and it was worse than free plane food and starved for the rest of the trip. The chairs were horribly uncomfortable with no lower back support and we were not even given pillows and blankets. There was also no free entertainment. I rented a tablet and had it taken away an hour before landing while I was in the middle of a movie. I might have been ok with that if the flight attendant had politely asked for it back rather than rudely waving and pointing while I stared at her blankly trying to figure out what she wanted. Next time I’ll pay a bit more for an airline that respects its passengers and our comfort."

Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"

Pros: "It was great experience once again. I always travel with WestJet as it is always on time."
Cons: "That every time I travel I always get the farthest seat if not on #28 it's 24...wish next time I can get in the middle at least. Other than that all is good."

Pros: "Staff"
Cons: "No wine to purchase this time"

Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."

Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"

Pros: "The West Jet reps everywhere were calm, cool, and friendly. I thought they were terrific. In Edmonton, the women from West Jet did their best to help and keep the waiting disgruntled passengers informed. In Kelowna, when I discovered my luggage was still in Calgary, the West Jet rep was cheerful and helpful. How could I possibly be annoyed?"
Cons: "Wrong. I ended up in Kelowna."

Pros: "Main stewardess was very pleasant. Not full flight so I moved back and had a seat to myself."

Pros: "Crew was cheery, in-flight entertainment innovation evident, plenty of opportunity for water/snacks"
Cons: "We were heckled by gate crew about whether my dog’s carrier was too small for him. Many suggestions were made that we were subjecting him to animal cruelty, and that we were abusive to him. He’s 7lbs, so he can’t be much smaller a dog, and his carrier it turns out, doesn’t fit under WestJet seats, despite being within carry-on luggage dimension limits (their life jackets take up most of the legroom), and thus could not be any bigger. Did they want me to have a smaller dog, or a Euclidean space-defying carrier? I suppose they were suggesting that taking a dog aboard WestJet is abusive, because they certainly don’t provide adequate space for anything larger than a hamster, they hassle you about it, and they charge you $50 for the fun of it. One agent had the nerve to reach into his carrier without permission, unannounced, and invade his personal space, him being a rescue and very anxious."

Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."

Pros: "Before taking this flight, I was very nervous because of all the bad reviews on here and other sites. The only good reviews seemed to be by people from Alberta (not really trustworthy, as they seem to support anything that's from Alberta, and note that Westjet is based in Alberta...). But I was blown away by how organized Westjet was and how nice they were. All the flights were on time (I had a few layovers), the staff was helpful....I really have no complaints. Sure, they don't have a plethora of great in-flight entertainment such as movies, etc. But when I fly, I'd rather pay less, have the staff be nice/organized, and just bring a darn book to entertain me. It was a great first flight with this company. I would fly with them again....and I can't remember the last time I said that about any other airline. So do yourself a favor: Don't listen to the bad reviews on here (unless you're obsessed with in-flight entertainment and big-butt first class seats)."
Cons: "The movie and T.V. show selection was bad. But that's not a big deal for me...."

Pros: "mostly everything that an airline can offer is always on par !"
Cons: "seat sealction - I've booked in advice but seat selection is always a headache. I prefer to have front seats (closes to front in econly class, emergency area) but I got stuck all the way in the back by the washrooms. It would be amazing if on my way back to Calgary I can have a better option?"

"My flight was delayed over 30 minutes and almost missed next flight the staffing was so short"

Cons: "Seats on American are tight with very little leg room, otherwise great crew and in-flight services!"

Pros: "Good friendly and efficient crew"
Cons: "Boarding process was poorly executed so 3 and 8 were called simultaneously"

Pros: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Cons: "Nothing, all was great"

Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"

Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"

Pros: "Crew"
Cons: "Nothing"

Pros: "Crew, clean toilets, quality of food/beverages served, punctuality (arrived early), entertainment"
Cons: "Cold temp/a bit cramped in economy, plane landing was rough!"

Pros: "Very good overall service"
Cons: "I don’t understand why we had to pay for checked bags. Second, we paid for advanced assignment of 4 seats (middle) to travel together, but one person ended up getting separated; it does not make sense"

Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."

Cons: "Play primetime tonight cancel playing in late overnight real pain in the butt"

Pros: "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
Cons: "More communication with the passengers would have been a bit better !!"

Pros: "The entire experience was amazing."

Pros: "N/A"
Cons: "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"

Cons: "If flight wasn't delayed"

Pros: "The plane was half empty."
Cons: "1. Flight has 2 gate changes. Last one to L concourse, an after thought . 2. Gate agent sat me next to someone and I’m front of screaming kids. There were multiple empty rows."

Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"

Pros: "Got bumped up to main cabin extra for free whiskey"
Cons: "2 hour delay on first flight making me miss my second flight and instead of arriving home at 3 pm I won’t be home till about 10 pm .... definitely reconsidering booking American Airlines again...."

Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."

Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."

Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."

Pros: "The fight was fantastic."
Cons: "Baggage claim took an hour"

Cons: "4 hours delayed"

Pros: "Didn’t care about passengers comfort. Never turned on the AC."

Pros: "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
Cons: "We will love when they have Admiral club in PBI"

Pros: "Arrived a little early and without incident."
Cons: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."

Pros: "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."

Pros: "Liked the crew. The flight was on time and went as expected. We are safe and happy so can’t get much better right?"
Cons: "Didn’t like the credit card advertising announcement over the intercom and then again by the crew. The lack of food and snack options was pretty sad but that’s par for the course nowadays. One of my pet peeves: People boarded with out verification of their boarding pass location. By the time we boarded, 90% of the plane was loaded and we were in the middle. Luckily that had no impact but annoying bc people are trying to get their overhead bins before they run out, which they did."

Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Cons: "N/A"

Pros: "Free movies, and crew were helpful once we were in the air"
Cons: "Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off."

Pros: "TV monitor back of headrest with movies."
Cons: "Had to wait about 25 mins after landing to deplane."

Pros: "Free on-board entertainment and not a fully packed flight"

Pros: "Flt on time. Arrived on time"
Cons: "A young child screemed constantly. Not sure how you would address. Have had kids so been there"

Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"

Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"

Pros: "The staff was nice and friendly"

Pros: "All was good!!"
Cons: "A bit warm which is unusual."

Pros: "There was nothing that I liked."
Cons: "One half hour before boarding we learned there was a delay. Obviously, American Airlines knew way before this time of the delay. At 6:00 p.m we were told they were bringing another plane from the hanger. The plane showed up around 9:00 p.m ... must be a long trip from the hanger. Then we were told they are waiting on a rear flight crew from another flight. After getting the rear flight crew, we were told that the front flight crew "timed out" and they had to look for other pilots. Needles to say after arriving at West Palm Beach at 1:00 in the morning...about four hours late the passengers were all devastated. American could have orchestrated this so much better"

Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."

Pros: "Friendly crew (not specting it from AA, confortable seat and excelent entertaiment."
Cons: "Ticket was sold like BA and nwver told is operated by AA and vueling, not friendly staff at check in, They didnt wabt to check my luggage all the way to AMS because of the short conection (why you sell a ticket like ke this if is bot possible) didnt get the second boarding pass."

Cons: "Crew was rude."

Pros: "Great crew!"

Pros: "Not much"
Cons: "Was asked to keep moving to another check in line. By the time we got to an open kiosk it was too late and the machine said we could no longer check our bags! Just Awful"

Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."

Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."

Pros: "The seats were comfortable and big enough for large people. That crew and flight were on time and pleasant."
Cons: "I called to change my flight and the charge was outrageous. I fly often and other airlines have made changes with low fees. The the man on the phone with me was hard to understand because of his accent and was rude."

Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"

Cons: "Did not depart til 7AM THE NEXT DAY"

Pros: "Left on time and landed early."
Cons: "The seat seemed to be really old and could have been more comfortable. However I wouldn't change that for a flight leaving on time."

Pros: "Price"
Cons: "1st off I was told a different gate then where I needed to be. By a lucky chance I found the correct gate on my own. Then we loaded the plane and taxied our only to come back to the terminal due to an alarm and sat at the terminal for an hour and they never turned the air conditioning back on. Lastly the seats were stuck in the upright posiRion the entire flight. And the attendants walked by me with food but never attempted to actually offer it to me."

"Air Canada crews are very professional. I am a long time customer and keep going back becausr of how i am treated"

Cons: "it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto"

Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"

Cons: "First plane was newer, 2nd plane was older."

Cons: "Took 45 minutes to get through Calgary security, long line ups"

Pros: "Fairly new plane... new and much improved entertainment system..."

Cons: "Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a"

Pros: "Nice new aircraft. Very pleasant seating. Great entertainment"
Cons: "New aircraft was late arriving from toronto as usual and the toilet was busted meaning 25 people had to be shed from the flight to allow it to leave and we were then delayed and hour as baggage was transferred to another aircraft. Not AC's best performance."

Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."

Cons: "This leg was so late...I was waiting in Calgary almost 7 hours... they put me on a different flight so I would make my connector in Toronto to Windsor....I originally had a 2 hour window. The second plane was so late, by the time I landed in Toronto, I had 10 minutes. Needless to say, after starting out in Kamloops at 6 am, that was missed also. Last leg missed as well, and had to wait another 4 hours for the last flight out. Just an incredibly frustrating trip"

Pros: "Movies available. Food available for purchase."
Cons: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."

Pros: "Flight was late leaving and I had a connection flight - they changed my seat so I could be at the front and get my bag easily and run to get my connecting flight. Everyone was very helpful."

Cons: "Mix up with seating had boarding card reprinted twice and no one could explain why it happened. Staff otherwise were good."

Pros: "Entertainment"
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"

Pros: "Everything else was fine/standard."
Cons: "Not all ground staff are crosstrained on how to accept manual payment for extra luggage and had to wait an extra half hour for the only person who can process a debit transaction. Does not make sense..."

Pros: "The staff - they're always pretty good. The food is also very decent - lot's of jokes about airline food but it's not bad."
Cons: "The seats need some sort of engineering redesign - like maybe they all recline in a row. Airplane seats are never comfortable. Also, for entertainment, they offer USB and AC power which is good, but they should also look into upgrading all the tablets and running linux on them or some operating system with less overhead - the movie displays are really slow and unwieldy."

Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"

Pros: "I was reading so much about how cramped and uncomfortable the seats on Air Canadas 787's, but I don't think their product is any worse than most other economy class products out there."
Cons: "Their "continental breakfast" was a dry piece of banana bread and yoghurt. No jam, butter cheese or other spreads to compliment with your bread. Most disappointing "continental breakfast" I have had on a plane!"

Pros: "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."

Cons: "The plane was late and caused me to miss my connecting flight and my very important doctor's appointment."

Pros: "Great staff on plane"
Cons: "Plane was overweight due to the plane carrying luggage from a previous flight. This is poor logistics planning on Air Canada. We were delayed by an hour and waited inside the plane on the tarmac while they removed the extra luggage to reduce weight."

Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."

Cons: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."

Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."

Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."

Pros: "Entertainment system. Flight crew."
Cons: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."

Pros: "This flight was cancelled; I don't have any remarkably positive comments about it."
Cons: "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."

Pros: "Once again, being on time was important to me. Crew members were nice."
Cons: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."

Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."

Cons: "Delayed by 2 hours, half and hour in the airport and another 1.5 hours on the tarmac (probably why I got sick just days after, sitting in the germ tube for that long) Seat did not recline, but was supposed to... No pretzels or peanuts offered like other airlines, just drinks Missed my connecting flight in LAX because of delay, but not after running frantically to my gate clear on the other side of LAX, customer service offered nothing to compensate for the flight we had just missed or any solutions for getting us home."

Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"

Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."

Pros: "female captain"

Pros: "Oft times Air Canada crews can be a bit less than friendly/hospitable but this crew were smiling, friendly and I thought very above average for an Air Canada crew"

Pros: "Flight was delayed 4 hours, however the boarding was efficient and the crew were very friendly."

Pros: "Ample leg room and the headphone jacks worked for the online entertainment."
Cons: "Grateful that the online entertainment works on the taxi as West Palm delayed our departure by over 30 minutes."

Pros: "The flight itself was comfortable."
Cons: "The flight came in 20 minutes late, and managed to leave 1 hour late -- I've never before seen a flight become even MORE late because of the boarding agent. There was no communication whatsoever. There was only one agent working the gate. When it was time for passengers who needed help boarding, he took them back one at a time, leaving the gate completely unstaffed. When he came back, he strolled like there was no urgency whatsoever. Every other airline I'm on tries to speed up boarding if the plane is already late. I was amazed that they didn't even add a second agent to the gate."

Pros: "the seat beside me was open"
Cons: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"

Cons: "The lady who checked us in caused a major problem with seating. The person I was traveling with was blind and I was her guide. We specifically asked to be seated together and the lady told me we were. I even confirmed with her and she told me yes again. When we boarded we found out our seats were 17 rows apart. I found out that she did this for the connecting flight as well (not as far apart but still not together) this caused a great deal of stress as I couldn't help her when I needed to."

Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."

Pros: "Having the leg room of the emergency aisle"
Cons: "29f is marked as a window seat, it is not. It's an emergency exit. No outlets were provided so I had nowhere to charge my phone. My on flight entertainment system was stuck in the out away position. I was very sick and the emergency exit had a terrible draft upon landing"

Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."

Cons: "I had a last minute seat assignment (middle seat) in both legs of my flight. AC lost my bags and a day later only retrieved one of them. Still waiting for my second bag."

Cons: "Too many people with more than two bags. You have to force more people to put there bags in the plane storage not overhead. Two many carry-on bags and people had back packs with another bag, some computer bags. It takes too long to board the plan"

Pros: "Super fast and easy process. Glad I flew air Canada"
Cons: "I had to pay for the food for my 4hr flight. It use to be that you were provided the food at no additional cost."

Pros: "I liked the fact that I did not have to pick up me luggage for my connection flight & I have priority sitting and receiving luggage at NYC"
Cons: "You let too many people on with multiple bags and it is a struggle to get them stored in the overhead compartments."

Pros: "Comfort of seats and spaciousness of the plane"
Cons: "Agent off loaded me and only me from return flight with zero reason. Second flight I was put on was delayed 2 hours. Sat for 5 hours in the airport for a 1 hour domestic flight. Customer service was terrible. Emailed Air Canada 4 days ago and have yet to recover any response."

Pros: "They had a wheelchair accessible for me and delivered me to my waiting party."

Pros: "Entertainment system might have been nice if the earphone plug worked."
Cons: "The most uncomfortable seat of all time because it was broken but the flight attendant didn't care."

Cons: "The biggest problem was a late arrival resulting in missing the gate and need to wait a hour on the taxiway until a gate cleard."

"Boarding was too long. The Seats are too thin. The snacks were water and a cookie."

Pros: "my upgrades, I love them, thank you"
Cons: "mini pillows and eye masks :)))"

Pros: "Snacks and movies"
Cons: "N/A"

Cons: "We waited a long time for Get checked bags to be brought out for pick up"

Pros: "Flight was on time and inflight entertainment was very enjoyable"

Pros: "The one flight attendant was good."
Cons: "Everything else needed improvement"

Pros: "On point booking, no issues"
Cons: "Nothing!"

Pros: "Efficient and friendly. Good service and good entertainment."

Cons: "CCheck in process was horrible I only had a small bag which fit under the seat and yet I could not check in online or at the kiosk without somebody coming out to certify that my bag was indeed small very stupid and very cumbersome. I’ve been a United flyer for 30 years and this is the worst experien"

Pros: "I tried to cancel my flight due to a 45 min transfer but I wasnt able to and to change it was more expensive than to buy a new ticket with another company"

Pros: "It got me where I needed to go."
Cons: "Very crowded, packed in like sardines and the plane was uncomfortably warm!"

Pros: "Timeliness and staff were the stars"
Cons: "Having to use your own device to watch a movie"

Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."

Pros: "That I eventually made it home."
Cons: "Flight from Calgary to Denver delayed three and half hours. Informed of this delay thirty minutes before scheduled departure when our plane hadn’t even left Denver yet to head to Calgary. ( 2.5 hr flight) once finally made it to Denver was informed that we missed connecting flight to Boston. We were then informed since it’s for “weather” reasons earlier in the day that caused a sequence of delays they couldn’t accommodate us for hotel. We were given two “blankets” which were as thin as a sheet and each one bottle of water. Some other people around us received good voucherS. We did not. We walked around the airport for close to an hour looking for anyplace we could lay down and sleep. None were to be found. We tried to sleep on the floor but was so cold and uncomfortable I literally got sick to my stomach. Another fun thing added to mix. We were placed on another flight as 6 the next morning. After no sleeping at all we boarded our next flight Which was not a direct flight to Boston but would be from Denver to Newark then Newark to Boston. We were suppose to originally land in Boston at 0600 Monday. Instead we arrived at 1430 after getting zero sleep. My husband and I were also unable to sit together which was extra special for people around me because after not sleeping I continued to be sick to my stomach."

Pros: "I reached home"
Cons: "The WORST leg room in economy The WORST entertainment in economy The WORST customer service in economy The WORST food in economy. And I'm companring with other US carriers (American, Jet Blue, Delta, Southwest) -- NOT even international carriers."

Pros: "On time, smooth and lots of cabin space for my carried on."
Cons: "United should have allowed the super-economy ticket holder to check in online get my boarding pass especially I didn’t have any bag to check in. I was almost late for my plane because counter assistance is needed in my case, while there was no counter for NO-bag check-in. The kiosk rejected my check-in as well as online check-in. It was confusing and frustrating; I felt like the United Airline did that on purpose to deter the super-economy ticket buyer. Please be aware of time to take to check in with NO BAG with Super-Economy ticket at EWR."

Pros: "GREAT crew members"
Cons: "n/a"

Pros: "Flight left on time and attendants friendly"

Pros: "It was a bit less expensive at first, but the charges added up quickly. My only complaint really is that the booking was through Air Canada and the flight was operated through United Airlines. It wasn’t a problem for me but if you only have a Visa debit card and want to pay for checked bags online, this is not possible to do online prior to checking in. You also can’t check in to your flight as you would normally, you get the last available seats and have to pay for any seat changes. All in all, I’d still book through Kayak but I’d make sure that the flight I booked was through the company that operates the flights. It’s will give you more options when checking in to the flight."
Cons: "I was put through a third party airline that had no control of the final booking procedure that I was used to. I could not choose seats or add checked luggage on my visa debit, I needed a credit card. This wasn’t a problem but it could pose problems for some people."

Cons: "The 2 hour delay"

Pros: "Fast time"

Pros: "The crew were very professional ad seemed to be having a good time. Flight was on time. The passenger compartment smelled ok. it was tolerable"
Cons: "The seats were new on an old plane. They were very firm and really thin compared to older designs. I suspect it allows them a new extra rows. It was tight and I am not big. Cows in a shipping tube? Almost. Also it was noisy, so bring those ear plugs and noise canceling earphones."

Cons: "Check in was a disaster!"

Pros: "we were on time, and the crew was nice."
Cons: "Boarding goes from the front of the plane to the back. When you're sitting towards the back, it's not ideal to have to trip over fellow passengers who are already seated in the front. Why not board from the back to the front like other airlines?"

Pros: "When i initially bought my round trip tickets. I chose the seating assignments for my boyfriend and i. When i got to PBI to check in, computer showed we did not have seats. When i questioned the ticket agent, she replied, "it didn't matter when you purchased tickets and it doesn't matter if you chose your seats, you can be bumped at any time". ..so after everyone boarded, then turns out my bf and i can't sit together, we ended up 5 rows from eachother, and we both have anxiety from flying. I am very disappointed with United Airlines, and will do my best not to book with them again. NOT THE FRIENDLY SKIES."

Cons: "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."

Pros: "Flight was on time or early which is just what you want"
Cons: "Nothing to say here"

Pros: "Other than being extremely late, business as usual"
Cons: "4 hour delay, missed my dinner event, no compensation, not even a drink."

Cons: "Flight was overbooked ! Want me and many people go next day ! Crew in Newark were very rud !!! United is terrible !"

Pros: "Empty flight."
Cons: "WiFi didn't work. Flight was late and the in flight service was lacking. Seats are extremely small and uncomfortable."

Cons: "flight was leaving at 8:30 and left after 12 midnight. had to pay extra for a rental,car because rentwl agency went with was closed after 3 am. just keep,pushing it back"

Cons: "Typical American passengers ignoring crews request to NOT place coats and small items in overhead bin. I had to have a "discussion" with passenger to please put coat under front seat. I don't know how crew could be more assertive with this item"

Pros: "Safe flight"
Cons: "Crowded"

Pros: "The plane was not full and they made check my small Cary on then there was room overhead The delay on maintenance of the plane"

Pros: "Nothing about 9 HOURS in an Airport is great! I walked from where I landed coming from Calgary, to terminal 2 Gate F 17 because that was where the flight to Lexington was to leave from. Then I got notice it was leaving from terminal 1 Gate B 24 so (I'm sure I walked a mile there) to get there. Waited for a number of hours checked my phone and found the departure was back again at terminal 1 Gate F 17!?!?! So I walked another mile back to where I started. At no point was I offered a drink or meal voucher for the 9 hour delay/inconvenience in my flight to Lexington ky. Suffice to say that I will NEVER go on any flight if I have to go back through this airport. I also have horrible knees, which all the walking did not help."
Cons: "I would like to say that as a person with a disability, there is not any support for help getting around. They have plenty of for lack of a better term "golf carts"; but no one utilizing them. Not that I am a world traveler; but this airport could take more than a page from Calgary international in terms of support to those with disabilities. I will NEVER and I do mean NEVER go through something like this again. I expected to be home in Lexington at 5:00pm and did NOT arrive until midnight.??!! This is in my opinion quite unacceptable! What a way to spend a hard earned vacation day! Thanks Luanne Steele"

Pros: "No delays."
Cons: "Entertainment was close to none."

Pros: "Nothing"
Cons: "The fact that my wife and I were not able to check in at kiosk is a technology problem, and then we waited in line forever as United tried to deal with other large group of problem customers. Because if their bad service we missed cutoff, even though I had already checked In and we had no checked bags. We We were forced to pay for hotel our of our pocket, get another rental car, and change itinerary to have to go through Denver to get back to Chicago and arrive a full day later, causing havoc with work schedule and coverage for kids. Thumbs down United! I used to be 1K with you, this Is why I don't fly this airline often."

Cons: "The gate was so small there was not enough seating for the number of passengers. That coupled with the flight delay made for a bad experience at the airport."

Pros: "Personnel were friendly and cooperative."
Cons: "Process for customs was not well explained (where/how to meet up with bags for customs process). We went through customs on the second leg of the flight with barely enough time to get through customs and then back through security at the Calgary airport. Our flight had been unilaterally changed by the airline due to too tight a connection but the new flight (much less convenient, had to get up at 3:00 am) was as bad or worse. We would have missed our connecting flight if it had not been delayed due to weather at our destination."

Pros: "Every thing about United this trip , from the efficiency of the gate to the flight itself , I upgraded to first class this trip due to an injury , I never said a word but the staff noticed I was in distressed and I couldn't help but notice how accommodating the entire crew was concerned for my comfort and were on point , also at the same time if I was trying to sleep no one bothered me until I was awake and looking around"
Cons: "Nothing , the Captain was able to find a better route then suggested because of hurricane Mathew ,, we landed earlier than expected from departure"

Pros: "Staff was very nice"
Cons: "Seats are very small. Felt like the person next to me was practically sitting on top of me."

Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."

Pros: "They got me there"
Cons: "The seats gave me a backache. The entertainment system made you pay to even hear news or track the flight. The screen was so close you couldn't really watch"

Pros: "I like the united have a lot of flight to a lot of places in USA and orther country."

Pros: "Crew was pleasant."
Cons: "Space is tight and a drink and 1 oz. of pretzels can hardly be called food."

Pros: "The crew was great and the food was passable"
Cons: "The 4 hour delay due to technical difficulties is completely unacceptable and I need to talk to someone about it."

Pros: "It was a normal flight."
Cons: "The flight was around 20 minutes late leaving, and when we got to San Francisco, there was a lot of fog, and we got delayed another 40 minutes."

Pros: "At least they were able to get us on the next flight."
Cons: "Security lines at Newark took us an hour and 45 minutes so we missed our flight. The lines were crazy and there was no security. People were cutting ahead and fighting. It was like survival of the fittest. Then when we got rebooked the boarding passes wouldn't work and we had to be last on the plane. The male flight attendant was rude even to my 7 and 10 year old who sat alone because there were no seats together. My 7 year old didn't know what tray table in the upright position meant and the attendant was giving him a hard time instead of just helping him."

Pros: "The crew was really nice and helpful"
Cons: "The plane didn't take off for an hour later because they said it wasn't prepare for takeoff-in the airplane was so cold everyone was freezing. They could've done something for us like a free snack or free TV for waiting an hour"

Pros: "Absolutely Nothing"
Cons: "Everything nothing was pleasing it was torture"