Daily cleaning, installation of cabin HEPA filters on flights from Allentown to North Dakota
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Scores according to KAYAK customer reviews
Cons: "food & drink!!"
Pros: "The crew was very nice. The ride was smooth. The landing was smooth as well."
Cons: "The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense."
Cons: "The airplane was very cold, and our seats were screwed up. Gentleman at the gate was very helpful, and handled the problem the best he could."
Cons: "Absolutely full flight with no physical distancing."
Cons: "board families with infants and children first"
Pros: "Flight was on time. Good movie selection."
Cons: "Crew ran out of toilet paper in one bathroom with over an hour left on the flight. It seemed like they just didn’t care to replace it and said they were out-either way, not a good look. Plus tiny screens and tiny seats."
Pros: "Overall very good flight!"
Cons: "Nothing much!"
Cons: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Cons: "Update from the pilot. Stalled for over 20 mins after landing with no update from staff as to the reason why. No entertainment. Sucked."
Cons: "Delayed the flight because they sold 1/3 of the seats, not a priority for American operating at a loss."
Pros: "Crew was extremely friendly and professional. Well trained, exceptional."
Cons: "1 hour 30 min late taking off."
Cons: "Flight got delayed by 2 hours without specifying the reason. Weather was fine. Happened 2 hours delayed. From DC to Boston too when I took flight on 12th. Will avoid AA flights in future"
Cons: "Boarding at Heathrow is horribly inefficient."
Cons: "Flight was very late"
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Excellent service gate to gate."
Cons: "The changed of flight from.BA To American airlines."
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Pros: "Entertainment good"
Cons: "Legroom bad"
Pros: "I didn’t like it. I am still here and I hope i can fly back to ho chi minh without extra pay."
Cons: "Delay, pay extra money for different fly."
Pros: "my seat assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Pros: "Fast and efficient service"
Cons: "Not applicable"
Cons: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
Pros: "Made my connection on time"
Cons: "Customs is unorganized. I used Kosik & still had to wait in line twice. Once before i got my luggage and again after i got my luggage. Whew! Be sure you schedule two or three hours between connections or you will miss your flight.I had to wait at carresol for luggage, then drag to drop off point. Take train to gate, quite stressful"
Cons: "Very slow boarding. No overhead space."
Pros: "BATE AND SWITCH. I BUY A TICKET TO DISCOVER IT DOENST ALLOW ME TO CARRY MY ROLLER BAG ON BOARD UNLESS I PAY A $60.00 FEE, YES $60. I GUESS THIS IS HOW TO MAKE A PROFIT EVEN IF YOU MAKE YOUR CUSTOMER FEEL LIKE A SUCKER! THANKS AMERICAN AIRLINE FOR LETTING ME KNOW YOU ONLY CARE ABOUT YOUR STOCKHOLDER AND THE CUSTOMER IS JUST A WAY TO MAKE THE STOCKHOLDERS AND EXECUTIVES (WHO GET BIG BONUS') HAPPY. SINCE YOU NOW ACT LIKE SPIRIT AIRLINES MAYBE YOU SHOULD MERGE WITH THEM TOO. I WANT BE TRAVELING AMERICAN AGAIN UNLESS ITS THE ONLY CHOICE I HAVE. IM GLAD TO SHARE MY STORY WITH OTHERS."
Pros: "Crew were relatively friendly"
Cons: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "VERY GOOD"
Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."
Cons: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."
Cons: "Seated next to two obese people and when combined with narrow seats made it all but impossible to sit comfortably on my seat. Flight was delayed on the tarmac for almost an hour due to missing part. When flight arrived in SLC, gate wasn't open (at nearly 1 AM) and had to wait on tarmac again for 10-15 minutes."
Pros: "Everyone was pleasant & professional"
Pros: "Was able to change my seat"
Cons: "The tone of the flight attendant (male) who can through the cabin to check things before landing. He was brash and abrasive. Yes, safety first, but overall not a good look for someone in a customer service industry. you can accomplish the same goal with different delivery"
Pros: "Ease of boarding and on time flights"
Cons: "Leg room and entertainment"
Pros: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Cons: "I didn't like that the flight attendants snarky attitudes when we would ask for son."
Pros: "We bought the extra legroom. Worth it."
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Cons: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Pros: "We did not crash."
Cons: "American airline cares about on time push back and the JD Powers rating more then its passengers. So when you miss an American conection by under one minute they are keeping you on the ground while there on time performance "sores" . Then you enter the American over night accommodation Line and I don't have tell you how unpleasant that is but a 2 hour wait for a free shuttle to the hotel is one of them."
Pros: "The crew was excellent, timing was superb,"
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Pros: "Friendly crew"
Cons: "Having to pay extra $$ for seating and not enough together"
Airlines flying from Allentown to North Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Allentown to North Dakota
Masks required on board, masks provided on flights from Allentown to North Dakota
Social distancing seating
Middle seats unavailable to book on flights from Allentown to North Dakota
Testing for antibodies, testing for symptoms for flights from Allentown to North Dakota
Waiving of change fees. Search flexible flights from Allentown to North Dakota