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Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."

Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."

Pros: "Boarding, friendliness of staff"

Pros: "Everything was easy and smooth."

Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"

Pros: "Nothing"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"

Pros: "Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay."
Cons: "The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time."

Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."

Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."

Cons: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."

Cons: "Engine problems-2 hour delay"

Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"

Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."

Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"

Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"

Pros: "Comfortable seats. Good entertainment"
Cons: "Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time."

Pros: "Great people and crew early arrival nice passengers"

Pros: "Nothing!"
Cons: "Everything"

Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."

Cons: "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."

Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."

Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."

Pros: "Nothing"
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."

Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."

Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."

Pros: "What a city.. Unique for hell sure..."
Cons: "Nothing"

Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."

Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Cons: "Nothing."

Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"

Pros: "Great,I loved it!"

Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."

Pros: "I didn't like anything because the fly leat 3 hours"

Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"

Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."

Pros: "Smooth ride. Delta got everything right from takeoff to landing."

Pros: "Upgraded to first class"
Cons: "No entertainment system, no power outlet...for first class this is disgraceful"

Pros: "The flight crew was great"

Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."

Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."

Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."

Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"

Pros: "Flight attendants were lovely"
Cons: "Nothing"

Pros: "The crew was very nice"
Cons: "Most of the food on the menu was not available"

Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."

Pros: "Flight took off on time and arrived about 30 minutes early."

Pros: "on time travel care in treating my visitors from Kenya Africa"

Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."

Pros: "you still get a complimentary snack and drink"

Cons: "I had no room to move and my legs were stuck"

Pros: "Left on time, arrived early!"
Cons: "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."

Pros: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Cons: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."

Pros: "American"

Cons: "Two hour delay out of Denver, no crew."

Cons: "Such tiny seats."

Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."

Pros: "Comfortable flight except for limited leg room. Great movie selection."
Cons: "Poor leg room for tall people"

Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"

Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."

Pros: "Nothing!"
Cons: "Almost everything!"

Pros: "seat"
Cons: "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."

Pros: "Pilot made up time so we made it in early!"

Pros: "Everyone was courteous. Flight was on-time."

Pros: "The helpful steward"
Cons: "The bumpy ride"

Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"

Cons: "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"

Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."

Pros: "On time. Efficient boarding."
Cons: "Stingy with the cookies. Somewhat uncomfortable seating. But what can anyone expect anymore?"

Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."

Pros: "Boarding moved along well, even though there wasn’t special boarding for families with young children. The plane was really comfortable (new 2x2) and the staff was really friendly."

Pros: "Service was one of the best I have received for an airline."

Pros: "Friendly service"

Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."

Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."

Pros: "Food and entertainment were great"

Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."

Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"

Pros: "Good connection"

Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"

Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."

Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."

Pros: "Easy flight, friendly crew."
Cons: "Girl next to me being sick the whole time"

Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"

Pros: "Excellent, friendly attention from flight attendants."

Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"

Pros: "Love the movies!!!"
Cons: "Passengers are allowed to take too much on the plane, which makes boarding & getting off take WAY TO LONG. If American would follow Southwest and allow 1 free bag, this problem would end. E"

Pros: "Overall great flight and great service. No complaints!"

Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."

Pros: "I liked everything from the way they got everyone on the plane to getting everyone deplaned."
Cons: "I didn't have a problem with the airline. Just a couple of passengers."

Pros: "My departing flight crew was very accommodating for my baby and I. They were very pleasant."
Cons: "I wasn't able to board first with my baby, so I had to try and walk through all the passengers with a baby, diaper bag and small carry on. It was a little difficult."

Cons: "I had a severe back injury in Denver and they were unable to move my flight up a day to get home and see a doctor. A good friend had to buy me a new flight with his airline miles so that I could get home to relive my pain. I'll never fly American again because of this complete lack of compassion and care for their customer."

Pros: "The flight attendants on this flight were very nice and helpful."
Cons: "Extremely unorganized. Sat on the plane for about 2 hours before we could even take off. There method for lightening the plane was extremely poor. The entire plane ending up missing connecting flights. No food left to purchase...no drinks served to the back of the plane til about 3 1/2-4 hours into the flight."

Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."

Pros: "Entertainment modules in cabin were nice"
Cons: "Forced to check my bag in at the gate. Upon completion of boarding, there were several empty spaces in the overhead bins, and my bag could have fit easily. Upon arriving in Houston, baggage claim was VERY slow. Small flight of less than 30 people. Southwest had 3 flights arrive and complete baggage claims by the time our bags became available. Airport personnel confirmed that it is typical or normal for American because they operate with a small "skeleton" ground crew. Flight arrived just after 11:20pm,, but wasn't able to head out for transportation until after 12:30am. VERY upset and disappointed with service."

Cons: "Small narrow seats"

Pros: "Friendly service"
Cons: "Snacks"

Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"

Cons: "Flight was canceled going back to denver from Augusta. American did nothing to compensate me for their mechanics breaking. Had no place to sleep and no transportation as I return my rental. Poor customer service will never use American again!"

Cons: "American delayed the flight 7 times before cancelling it. They then put me on a flight 7 hours after the initial departure time. That flight was delayed 7 times and then they cancelled it. I wasted 10 hours at the airport."

Pros: "how easy it was to purchase ticket on kayak."
Cons: "Being charged for my checked bag unexpectedly at check in."

Pros: "I want $254 visa gift card as a refund!!!!!"
Cons: "Please see above"

Pros: "Nothing"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."

Pros: "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"

Cons: "2-1/2 hour delay due to poor maintenance"

Cons: "Seats in economy were cramped! Chair barely leaned back at all. Woke up with a sore neck. Cabin was freezing!"

Pros: "The flight attendant was trying to be accommodating. I and other passsengers bumped our heads when getting into seats. Can we say SMALL plane?"

Pros: "The crew"
Cons: "The seats r too small"

Cons: "No food no entertainment. It's a sad change from how United used to be"

Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."

Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."

Pros: "Nothing"
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."

Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"

Cons: "Very late."

Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."

Pros: "Flight was wonderful!"

Cons: "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."

Cons: "Very bumpy ride....but I realize that can't be helped"

Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"

Cons: "Delayed and got downgraded"

Pros: "nice flight attendancts"

Pros: "Good crew, smooth flying, on-time"
Cons: "Crowded"

Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."

Pros: "The crew was very kind to everyone and it was a very pleasant flight!"

Pros: "Crew was great"
Cons: "Aircraft interior is dated."

Pros: "Hard working efficient crew. On time; a pleasant flight. Excellent flight attendant who covered all requests on her own."
Cons: "No problems"

Cons: "The plane temperature was ice cold and I was miserable the entire flight home"

Cons: "Nothing"

Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."

Pros: "I"
Cons: "I think United is improving constently"

Cons: "Seats are not comfortable and no leg room"

Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."

Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."

Pros: "I liked the flight attendants that they were courteous and helpful"
Cons: "I am a fearful flyer and that is putting it mildly. I didn't like that the pilot didn't introduce himself and talk to us about the flight."

Pros: "I liked nothing"
Cons: "I didn't like everything. All my United flight were delayed, the international was cancelled after waiting for 7 hours of delays."

Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."

Pros: "I know it's some sort of miracle. But there was only 40 people on an airbus. We all had about 3 seats each and we made full beds for ourselves."

Cons: "Boarded and left late for many to miss connections. No real help to get to new connection both on plane and off."

Cons: "Delays! Numerous delays! No assistance to help with changing missed connections or getting a hotel while stuck in Chicago."

Cons: "Great employees!"

Pros: "A everything was fine other than..."

Cons: "Horrible flight delayed an hour and the. Waiting an hour for my bag to learn it didn't make flight even tho I was at ther airport 2 hours before flight left. They said couldn't deliver it until the next day so had to go back to the airport to get my bag! Horrible experience !"

Pros: "People at desk in Chicago very helpful"
Cons: "Terrible communication about flight info caused us to miss a flight. Limited desk hours made it a painful experience. I will never fly with Aer Lingus again!"

Cons: "On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home."

Pros: "Love the free tv/movies with the United App. That was great!"

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "N/A"

Pros: "As above"
Cons: "As above"

Pros: "Good flight attendants"
Cons: "Small seats"

Cons: "Delayed 3 times. United is known for delays, everyone jokes about United delays!"

Pros: "crew personable"
Cons: "Wifi didn't work"

Pros: "I like how I made it to my destination even after a huge blizzard in Denver."
Cons: "We were really delayed while on the air plane and the seats were not as comfortable as before. I understand that the delay is not the crews fault but actually DIA, but it was my least favorite part of the trip because it made me late to an appointment in Tucson."

Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."

Cons: "Baggage fees equal to ticket price"

Cons: "Ridiculous seating and baggage charges. Seats, seat spacing. Sitting in the aircraft for an hour at the departure gate while baggage handling mess was sorted out - unload and reload? - ."

Pros: "Seat was upgraded at check in because of low passenger count. Plane arrived one half hour before scheduled time."
Cons: "Surprised that I had to pay for a seat, assumed my ticket would include a seat."

Cons: "They charge for everything."

Pros: "nothing"
Cons: "The plane had new seats that were little more than benches with a thin layer of padding; the space between seats has narrowed even more; I could not reach down to get anything out of my small carryon at my feet. There is so little space that there isn't even an option to recline the seat. I have never had such a miserable, uncomfortabel experience. On top of that, Frontier charges extra to pick a seat, check a bag and even to bring a carry-on bag, to mask the true cost of their tickets."

Pros: "Flight was on time."
Cons: "Seats are not comfortable, tray tables are tiny, amenities are non existent without a surcharge."

Cons: "I can tell from reading other reviews that I am not the only person who is extremely annoyed with Frontier charging customers for both checked luggage and carry-on luggage. Congratulations Frontier - you have found a very easy way to lose a large amount of business to your competitors. As I mentioned before, not only will I never use Frontier again in the future, but I will go out of my way to discourage friends and family from using Frontier."

Pros: "Staff did a typical job, everyone was nice, nothing notable."
Cons: "Frontier airlines is awful. With all the added fees, I could have just booked with Delta or another airline that at least offers their passengers water without charging for it. Or charging for my bag. What a joke. Not worth the "discount" at all and would never bother booking with them again."

Pros: "On time"
Cons: "Seating was very uncomfortable drinks and snacks were all at a charge constant advertising for promotional packages on the loud speaker not a good experience at all"

Pros: "On time departure. Early arrival"
Cons: "Luggage took very long time to appear"

Pros: "The crew was great! One of the best I've ever had -they had to be to make up for all the other irritations of flying Frontier."
Cons: "At no time when I was pricing out best price flights did Frontier let me know that my bags, my seat and my soft drink would cost extra. Seats were barely padded and mine at least did not recline. It took over 45 minutes for baggage to arrive at the claim area which was maddening since I would have preferred to do what I've done on just about every flight for years - carry on my bag at no cost. Because the cost was just as expensive to carry on and the flight was clearly full (since I did not learn until just days before boarding that I had to purchase a seat), I was concerned about my bag being somewhere else on the plane AFTER I paid to have it with me. In the future, I will stick with higher quality airlines in which I know what the cost is up front and I get a soda without pulling out a credit card."

Pros: "Very good price and the help was great. Thanks to all of you. Dan"

Pros: "The animals on the tail of the planes."
Cons: "Misplaced luggage going to Detroit and retiring back to Denver. Waited 1 1\2 hours to locate. Caused a lot of problems."

Cons: "Everything"

Cons: "Paying for seat AND baggage is reason to fly Southwest."

Pros: "One of the attendants was courteous and entertaining. She made the trip that much more enjoyable."
Cons: "Price of drinks and snacks. I was disinclined to order anything, and kept to myself."

Pros: "Online check in feature"
Cons: "Paying for a carry on? Seriously? And charging separately one-way for a one hour flight?! This is absurd. Won't be flying frontier again."

Pros: "It was early"
Cons: "Too crammed in. No tvs anymore"

Pros: "The people who work in the airport are so helpful and the people on the flight were so friendly. It is always a pleasure to fly Frontier."

Cons: "Seats do not recline. You can only have one personal item....no carry on unless you pay a fee. Would have been nice to know before booking. I will probably not use Frontier again."

Pros: "Nothing"
Cons: "technical faults one after other. 5 minutes became almost 3 hours. lights went out in plane too!!!"

Pros: "Crew was friendly. Plane was clean."
Cons: "When booking and checking in, no opportunity to enter Known Traveler ID number, so did not get TSA precheck. No information when booking about additional charges - $30 for a carry-on bag?? additional fees almost doubled the price of the ticket. On the flight, the volume of pilot announcements were very loud, crew said it was a new plane and the volume wasn't adjusted yet. I have never been on a flight where I had to pay for water! I have since learned Frontier doesn't allow TSA precheck - will never fly this airline again for that reason."

Cons: "Late and their customer service unpleasant"

Pros: "I liked getting off plane."
Cons: "They have designed seats for children."

Pros: "Nothing"
Cons: "Everything. This was the grossest airline, worst staff, and worst flight experience of my entire life."

Cons: "Almost 6 hour delay."

Cons: "0 leg room, pay for food, 0 entertainment. Solid performance again from frontier."

Cons: "Delayed 5.5 hours"

Pros: "Same as above. Same as above"

Pros: "Due to mechanical problems, our 10:30am flight was continually delayed until 4:30pm."
Cons: "I didn't like that frontier had only a single plane to work with. Denver is supposed to be their hub, correct? Surely there should be another option for a plane."

Pros: "I am 6' 3" no place for my head to rest, I had to lean forward for most of the flight very uncomfortable had good leg room though maybe put option in head rest like a car would have that would be really nice you can still make money with comfort."

Pros: "The fuselage had a modern and roomy design. It was tall person friendly at least the seat I was in"
Cons: "Checked luggage price!!! 40$ was ridiculous..."

Pros: "Vouchers"
Cons: "We had a 6,5 hour delay"

Pros: "Not one thing.flight attendants were very rude.the worst seats I've ever sat in on a flight, for any sort of comfort"
Cons: "The whole thing from check in to leaving plane. I will never fly frontier airlines again. I normally don't complain I just don't buy or use again, but this was a terrible experience. Wasn't expecting luxury , but wasn't expecting misery."

Pros: ".It was a very confortable flight and right on time.."

Pros: "Though I had to speak to THREE different people before Frontier would work with me, they were able to push back my return flight by several hours after delaying my departure by FIVE hours."
Cons: "It's totally unreasonable to delay a flight by five hours. Mostly everyone on the flight, me included, had already arrived at the airport by then. I had to cancel plans for the evening because I arrived at 1:30 AM. Instead of immediately offering to compensate me, I had to beg and was told they would help me "as a one time courtesy." On my return flight, I was charged $45 for a CARRY ON BAG. I will avoid Frontier at all costs going forward. Don't be fooled by seemingly cheap flights."

Pros: "The crew was amusing and friendly"
Cons: "the plane is so uncomfortable hard seats hard arm rests absolutely no leg room no place under seat to put your personal item I couldn't even "purchase" a beverage because once crammed in my space it was impossible to extract my bag to get money. The fare was low but by the time you pay for every additional charge. not a bargain I can not believe that you expect people to be caged in these tiny paralyzing seats. what are you thinkg?"

Pros: "Price was excellent. Boarding was fine. Take off and arrival were right on time."
Cons: "Seats were you extremely uncommfortable. No complimentary drinks or snacks. Cabin crew, while friendly when present, only came through the cabin to offer refreshments, then immediately checked for trash disposal. I had to take my trash to them near the end of the flight, at which point they collected trash from other passengers. I don't expect to be doted upon, but some availability would have been preferred."

Pros: "Flight was fine."
Cons: "Cost of bags, cost of snacks. Small water. One restroom out in back."

Pros: "The crew was the best part."
Cons: "Literally everything besides the crew. I loved the old frontier and it's so disappointing to see them go so far downhill. The expense for bugs alone was frustrating and the plane was incredibly uncomfortable. I don't think I will ever fly with frontier again."

Pros: "The crew was great."
Cons: "The flight was 4.5 hours late. We didn't land in DC until 2 am."

Pros: "The crew was very pleasant, which I appreciated."
Cons: "The flight was delayed over an hour, when the plan arrived, maya emcee had to be done so it took a while to board, and it was an hour 12 minutes before I was able to get my bad. Smh"

Cons: "Oven an hour delay and sat for 20 minutes after boarding with no update as to why"

Cons: "See above"

Cons: "Charged me for my carryon, no water (you have to buy) no snacks (ie. peanuts, you have to buy) squished seating (no reclining seats) families couldn't book seats together (you have to pay), so kids were distributed all over the plan without their parents. If this "pay if you want" model works for you, by all means, but it doesn't make for great travel experience. I will choose other airlines."

Pros: "Service was poor, delayed boarding due to trainee at security and boarding gate. If you didn't purchase a drink water was slow in offering; seat were uncomfortable,, tray were useless, there was entertainment and it took almost 50 minutes to get our luggage"
Cons: "Landed safely"

Pros: "1. Easier to board because much fewer luggage is brought on board. This is because they charge $40 each for the larger carry-ons. The smaller item (fits under the seat) is free. Best way is to check a large bag ($30 when paid in advance), which is cheaper than the carry-on. This is all made very clear on the website. 2. Also, we did not pay extra for a seat assignment, to see what we were given. In both flights, we were given decent seats together. 3. Crew very nice. 4. Very smooth landings."
Cons: "1. The seats don't recline. 2. The tray table is very small (about 4"), so your book or laptop won't fit on it. 3. Seemed to take a long time for the luggage to appear. 4. Frontier doesn't participate in TSA Pre-Check, so you have to go through the long security lines."

Cons: "Rude about luggage and not polite"

Pros: "Nothing"
Cons: "Plastic seats that don't recline, passing for a carryon, having to move out of my seat that I paid for to "balance" the Airbus 320 I was flying on."