Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
The boarding process was awful-the computers were down and there was no way to check in. Took extremely long, very chaotic and no guarantee our bags were even getting on the plane. I was also delayed and took away from any time i had to catch a connecting flight.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
In the business class it was everything wonderful. However in the economy is a hell. BTW. When I asked to search for tickets, I ordered business and I was offered options with economy, that was not clear in the order, so I could've acted faster to rectify it.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
I wish I knew in advance that the connecting flight was by indigo air
Very efficient and professional staff. Food was good and so was entertainment selection.
The service was good but the food was a NO
All good. Over four hours flight if provided snacks like Qatar Airways would be better
As good as you can expect an economy flight from Europe to Australia to be. Nothing agains Qatar, just feels like every new generation of plane gets tighter.
Older plane with finicky seats. Crew often seem to focus on "pet" clients and over extend services to some over others. I get less attention since I'm not a regular business class client. Regardless, I've paid the money and would expect equal attention.
On time. Great service, friendly crew. Great food. Everything went without a hitch. We will not hesitate to fly Turkish Airlines again.
Flight got cancelled for good (apparently due to jet fuel concerns), and we had to re-book to Hannover, Germany instead.
Be honest of what you sell: This was sold as Business Class on all three legs, while the JetBlue plane didn't even have business class seats, and wanted $164 for extra legroom seats.
I missed the flight during my lay over in Istanbul, due to health condition. Customer service was awful. It was a nightmare. I had to purchase a new flight to my destination and was told that my return flight is compromised due to one segment of the trip being missed. NOBODY responded to my numerous calls and emails. I will never use Turkish airline in the future.
Turkish Airlines lost my reservation!!! I had the ticket, the receipt and they lost it!! Because the flight was fully booked, I had to wait 8 hours!!! Turkish Airlines provided me with NO FOOD, NO WATER!!! Absolutely ridiculous. They were pathetic. They admitted it was their fault for losing my reservation but provided me with nothing.
One of the worst days of my in Istanbul very disrespect people they changed my flight 2 times I miss one of my flight from Istanbul to DFW they forsed me to buy another ticket they do not care about customer they take advantage of you. You get scammed from every where if have other options please don't go through the Turkish airlines
Istanbul to Lahore flight was less than standard for international business class cabins. Seat did not were not flat and it did not operate easily. I had to push buttons hard repeatedly to operate the seat. I was in 5A seat
Worst of the 3 flights so far. Food was not good, wasn’t ask my choice. Airplane was the A320 which was not as nice as the 787. Left and arrived late.
The connecting flight experience was okay. Flight crew's service were great upon settling. However, it wasn't the same as previous flight. Flight crew were okay - friendly, however, not as accommodating.
It was very relaxing and staff were very quick to attend to any requests.
Air hostesses were great. Food was good. Flat bed is not that flat or comfortable.
Seats were very comfortable and the staff too was very friendly.
Limit the number of usage of wine or please arrange our seats. The passenger was drunk on this flight and not on Thiruvananthapuram to Abudhabi.
Unfortunately the flight was cancelled so I never got to go
No entertainment except on app. No outlets working to charge. Good service
It was great! Kept the time. Provided what was promised
The crew could have been more friendly and could have offered to make the beds. Also, Ethiad should have more vegetarian food options.
It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.
Nice crew , clean cabin , food was delayed due to problem with the quantity .
I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.
No food/drinks included for BOM to BKK I paid 675£ for LHR-BOM-BKK (return) flight.
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.
The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.
झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है
Electronic check in is must these days. Food could be better.
They denied my meal which was included in ticket and also damaged my bag completely and broke the wheel and still not accepting their fault
As budget airline everything was good. Except that - boarding process can be more organised. Then if entertainment systems are not operational. Its better to keep them switch off.
Flight cancelled after 4+ hour delay. Indigo created a nightmare scenario and showed the most callus attitude towards the passengers I will refer to them was IndiNoGo!
Very comfortable flight. I appreciate the announcements were also in English.
I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however
Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.
seats were not comfortable, entertainment was not working and food could be much better, given the airline calls itself full service and india's flag carrier.
Entertainment systems did not work at all And the seats are the worse on this 787-8 aircraft. Normally I get good sleep on long flights but this time I only slept 2 hours out of the 8+.
Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.
Horrible flight. No entertainment or WiFi for a 14-hour flight. No explanations either. I’ll never fly Air India again.
We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes
Flight crew was lovely. Bathrooms should have been cleaner. The handsets in business class for watching the entertainment are horrible. Very difficult to figure out which buttons are for what. I managed to get the flight maps on my screen but it wasn't easy. Never got anything else up.
It was far better than what others had led me to expect. I would fly with them again. Don't expect all features of the entertainment system to work.
